# Ricochet360 Software Reviews, Demo & Pricing - 2026 > Review of Ricochet360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/ricochet360-profile --- [Home](https://www.softwareadvice.com/) / [Insurance CRM Software](https://www.softwareadvice.com/crm/insurance-crm-comparison/) / Ricochet360 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/ricochet360-profile/alternatives/) # Ricochet360 2026: Benefits, Features & Pricing Wondering if Ricochet360 is right for your organization? Our Insurance CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Ricochet360 4.8 [(82)](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/) Pricing Starting at $24.00 per month ### About Ricochet360 Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more. Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability, and pooling. Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes. Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures. Wondering if Ricochet360 is right for your organization? Our Insurance CRM Software selection experts can help you in 15 minutes or less. ## Ricochet360 User Interface ## Popular Ricochet360 Alternatives Main Product Ricochet360 4.8 [(82)](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.82Customer support - 4.69Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4465)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(601)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.79Value for money - 4.80Customer support - 4.70Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6978)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [noCRM](https://www.softwareadvice.com/crm/you-dont-need-a-crm-profile/) 4.6 [(491)](https://www.softwareadvice.com/crm/you-dont-need-a-crm-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.43Value for money - 4.54Customer support - 4.48Functionality Pricing Starting at $13.00 per month Get Price ## Ricochet360 Pricing and Plans Starting price: $24.00 per month Free Trial Free Version SHUTTLE $24.00 per user, per month Plan includes: - CRM & Phone CRUISER $42.00 per user, per month Plan includes: - CRM, Phone & SMS - Telephony - CRM/LMS - Reporting - Storage - Support BOOSTER $102.00 per user, per month Plan includes: - CRM, Phone, Dialer & SMS - SMS (Texting) - Emailing - Marketing Automation EXPLORER $150.00 per user, per month Plan includes: - CRM, Phone, Dialer, SMS & Marketing Automation - Integrations GALAXY $198.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Ricochet360 Features - Popular features found in Insurance CRM For Insurance Industry Lead Management Quotes/Estimates Sales Pipeline Management - More features of Ricochet360 Activity Dashboard Alerts/Escalation Alerts/Notifications Answering Machine Detection API Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Calendar/Reminder System Callback Scheduling Call Center Management Call Disposition Caller ID Caller Profiles Call List Management Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Scheduling Call Scripting Call Tagging Call Tracking Call Tracking Metrics Call Transfer Campaign Management Campaign Specific Caller ID Channel Management Compliance Management Computer Telephony Integration Contact Management Content Management Conversion Tracking CRM Customer Database Customizable Reports Dashboard Data Import/Export Data Management Data Security Document Storage Drip Campaigns Dynamic Content Email Management Email Marketing FCC Compliance Field Sales Management For Sales Teams/Organizations FTC Compliance Gamification Inbound Call Center Interaction Tracking Internal Chat Integration IVR Keyword Tracking Lead Capture Lead Distribution Lead Generation Lead Nurturing Lead Qualification Lead Segmentation List Management Live Chat Manual Dialer Marketing Automation Mobile Access Multi-Channel Communication Multi-Channel Marketing Opportunity Management Outbound Call Center Performance Management Performance Metrics Pipeline Management Predictive Dialer Progressive Dialer Prospecting Tools Queue Management Referral Tracking Reporting/Analytics Reporting & Statistics ROI Tracking Sales Activity Management Sales Reports Search/Filter Segmentation SMS Marketing Social Marketing Social Media Integration Source Tracking Task Management Template Management Territory Management Text to Speech Third-Party Integrations Voice Mail VoIP Connection Web-based Deployment Workflow Management ## Ricochet360 Integrations Salesforce Marketing Cloud Integration rated undefined from -1 review SendGrid Integration rated undefined from -1 review Velocify Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Constant Contact Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review See all 11 integrations ## Ricochet360 User Reviews Overall Rating 4.8 Ratings Breakdown 5 89% 4 9% 3 1% 2 0% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.8 Functionality 4.7 GH Gage H. Verified reviewer Insurance 2-10 employees Used daily for less than 6 months Review source Reviewed October 2022 Richochet Farmers Review 5 Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: This software has helped me track my leads and sales when others offered cannot. Cons: you cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly!! Reasons for switching to Ricochet360 CRM and Call Center Functionality Read More VR Verified Reviewer Information Technology and Services 11-50 employees Used daily for less than 6 months Review source Reviewed February 2020 Best Automation Tool 5 Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Automates processes. Easy to roll out. Maximizes callers' efforts. Cons: The software works perfectly. At this time everything is exceeding our expectations. Reasons for switching to Ricochet360 Not quick enough. Not enough Admin controls. Read More SJ Steve J. Verified reviewer Insurance 11-50 employees Used daily for less than 6 months Review source Reviewed April 2022 Read contract 1 Not good at all, have much better at a lower price. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing at was good, read the contract. Save your time. Cons: Everything, the training is no good, and the support is bad. Read More DS Donn S. Verified reviewer Insurance 11-50 employees Used daily for less than 6 months Review source Reviewed April 2025 Great support from Werner - love the Zoom session access! 5 Just launched in March. Very positive so far. Still getting familiar with established protocols and such. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Used the Zoom support today to address some issues that were happening within our agency. \[sensitive content hidden\] did a great job of patiently walking thru our issues and addressing them one by one. Took the time to explain & respond to numerous questions and we were able to come up with proactive fixes as a result. Turned a big frustration (almost all due to operator error) into a very positive experience Cons: Sales team performance tracking & reporting could be beefed up. Looking forward to call recording & AI coaching tools. Read More RK Rachid K. Verified reviewer Banking 5001-10000 employees Used daily for more than 2 years Review source Reviewed April 2025 Ricochet360 Review 5 For a good success of your business, Ricochet360 is the best solution given the features it provides such as CRM. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best feature on Ricochet360 is its automation such as texts,call tracking and social media tools. Cons: Ricochet360 is an easy to use software with a good Marketing Management with 360 degree vision. Read More JH Judy H. Verified reviewer Apparel & Fashion Self-Employed Used daily for free trial Review source Reviewed May 2025 Handmade Jewelry 5 Overall experience was very wonderful I would recommend it to anyone Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Everything was very easy to understand and use the step by step was easy Cons: The customer support was very slow at getting back in touch. Read More EH ESTHER H. Verified reviewer Insurance 2-10 employees Used daily for free trial Review source Reviewed May 2025 Great Quality Service 5 Pablo A. was very helpful and answered all our questions went over all the information to get us started quoting and was supper energetic and fun to speak with! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Program has a lot of helpful futures and where very easy to work with! Enjoy all the tabs that allow us to be detailed in notes as well as logging our calls per day future. Cons: No complains as of now, excited to start quoting. Only bad thing is that other vendors get same information as us which can lower our chances of getting sale if they offer lower price. Read More AH Andi H. Verified reviewer Insurance 2-10 employees Used daily for less than 6 months Review source Reviewed April 2025 Great customer service! 5 Great customer service and training. I can always get a hold of someone to help! Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: seems like an intuitive system. The customer support and training are great! Cons: Learning how to navigate something new is always hard at first. Read More NI Nicole I. Verified reviewer Construction 11-50 employees Used monthly for less than 12 months Review source Reviewed May 2025 Customer service is above the rest. 5 Sometimes, it can be hard to use while using other programs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The price is what sold us first. Very good pricing. Customer service and the implentation team is wonderful. Cons: I found it to be harder to navigate than other platforms. Read More MW Mike W. Verified reviewer Retail 11-50 employees Used weekly for less than 12 months Review source Reviewed April 2025 Delivering highly satisfactory lead engagement with strong sales correlation 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ricochet360 redesigned outbound calling by bringing an auto-dialer through which agents are connected to leads per second and such benefits come with a level of competition. I was able to contact fresh leads the one moment they signed up and joined the CRM, which kept them warm and active. Cons: I faced a challenge in call routing especially during high inbound traffic period. Some calls are received from the distribution logic to agents that are already involved in another activity inconspicuously creating overlap and docket mishmash. Read More Showing 1 - 10 of 82 Reviews [See All Reviews](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/) ## Ricochet360 Popular Comparisons [HubSpot CRM vs Ricochet360](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/183895-ricochet360/)[Kylas Sales CRM vs Ricochet360](https://www.softwareadvice.com/marketing/kylas-profile/vs/ricochet360/)[Salesforce Sales Cloud vs Ricochet360](https://www.softwareadvice.com/compare/2764-Salesforce/vs/183895-ricochet360/) [Compare All Alternatives](https://www.softwareadvice.com/voip/ricochet360-profile/alternatives/) ## Other Top Recommended Insurance CRM Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **102** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **102** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **59** times [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **43** times Stuck Between Options? Our experts can help you compare Ricochet360 with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice