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> Reviews of Ricochet360. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Ricochet360 is a good fit for you!

Source: https://www.softwareadvice.com/voip/ricochet360-profile/reviews

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Ricochet360 Reviews

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[Overview](https://www.softwareadvice.com/voip/ricochet360-profile/)

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# Ricochet360 Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(73)

4

(7)

3

(1)

2

(0)

1

(1)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.8

Value for money

4.8

Functionality

4.7

* * *

### Pros

"Besides the core service of providing best in class dialer optimization services, I appreciate the ancillary products I can utilize like Spam Guru Pro."

"The best feature on Ricochet360 is its automation such as texts,call tracking and social media tools."

"Also, they have terrifically useful and helpful subject matter experts that efficiently help me optimize the product for our needs and capabilities."

### Cons

"Some features are buried under multiple menus, making navigation a bit cumbersome for new users"

"I faced a challenge in call routing especially during high inbound traffic period."

"The interoffice chat has a lot of features that I miss from other platforms."

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Ricochet360 Reviews, Pros and Cons - 2026 Software Advice