Top RingCentral Competitors:
The Best Alternatives for Your Business
RingCentral Office is one of the most popular business phone systems on the market.
It’s a cloud-based offering at a price point that puts many features traditionally found only in enterprise-grade solutions within the reach of small businesses. Additionally, RingCentral offers a call center solution known as RingCentral Contact Center.
RingCentral is a highly rated vendor with good market share, but there’s no such thing as a one-size-fits-all phone system.
The reviews of RingCentral on our site highlight the vendor’s strengths (RingCentral currently has 4.5 out of 5 stars), as well as these common concerns:
There are many viable alternatives to RingCentral with comparable pricing, features and deployment options. Here are the RingCentral competitors that we’ll cover:
First, let’s take a look at the RingCentral competitors that get searched most frequently when businesses are looking at RingCentral.
Note: You can learn more about our Alternatives methodology here.
Like RingCentral, 8x8 is a major player in the market for unified communications (UC) systems.
A UC system is more than a phone system. In addition to voice calling, UC systems enable advanced forms of communication such as web conferencing and multiparty video-conferencing. UC systems also extend communication features across devices: desk phones, laptops, smartphones, tablets etc. UC also extends these multimedia features to the contact center.
8x8 and RingCentral both focus on cloud-based UC, also known as unified communications as a service (UCaaS). Their solutions are directly comparable in that both vendors focus on mid-market deployments, though both also offer advanced versions of their systems for enterprises.
Vonage is another UCaaS vendor comparable to both RingCentral and 8x8.
Over the past few years, Vonage has captured a significant chunk of the market for business VoIP services with its Vonage Business offering. Like RingCentral and 8x8, Vonage’s products are exclusively cloud-based. Vonage’s solutions are also similar in that they aim squarely for the mid-market.
In particular, buyers who are worried about added costs from RingCentral’s user-based pricing should evaluate Vonage, since Vonage prices on a per-minute, per-extension basis rather than by user.
With Vonage’s metered pricing plan, you essentially pay per-minute rates for the extensions you use. You can also enable add-on features at the extension level by paying extra fees and rates.
Vonage also offers unlimited (i.e., no per-minute rates), user-based pricing plans comparable to RingCentral’s for added flexibility.
8x8 offers the same pricing options, but Vonage offers more control over the add-on features (and associated costs) enabled at the extension level.
Like 8x8 and RingCentral, Vonage also offers a contact center system and an enterprise version of its UC system.
Check out our guide to Vonage’s product line that breaks down the benefits of their solutions and pricing plans.
Nextiva SIP trunking allows businesses that already have on-premise VoIP systems in place to connect calls to and from the traditional phone network. Nextiva Office, on the other hand, is a cloud-based offering comparable to the systems from UCaaS providers we’ve examined already.
One particular strength of Nextiva is the NextOS online dashboard, which is installed as a toolbar in your web browser as well as Microsoft Outlook.
NextOS gives employees personal control over 25+ features and tools for managing calls. XBert tips help your employees understand the UC features at their fingertips, resulting in better utilization of the system overall.
Employees can also access the features of the system via a personal web portal, which is a more standard user interface for cloud phone systems.
Nextiva Office is priced on a per-user basis like RingCentral, except there are per-minute rates for international and toll-free calls. However, SIP trunking service from Nextiva, for on-premise phone systems, is billed on a per-minute basis.
Jive is another leading business VoIP vendor offering solutions robust enough to be considered UC. It’s the highest-rated system on our site, with an average of 4.78 stars out of 5 across 72 reviews at the time of this writing.
In particular, reviews praise the quality of Jive’s U.S.-based customer support. Given the importance of customer support when it comes to a mission-critical service such as phone service, this is a major point in Jive’s favor. Reviewers also like Jive’s easy to use interface.
Jive also offers sophisticated analytics for call reporting, including geographic “heat maps” of phone traffic.
Like RingCentral, Jive prices on a per-user basis with unlimited calling (i.e., no per-minute rates). You pay on a month-to-month basis; no long-term contracts are needed with Jive.
3CX is another robust UC solution. It differs from the other systems we’ve examined, due to the fact that it’s installed on a server located on your business’s premises instead of being deployed in the cloud.
3CX has one of the highest ratings of any system on our site, with 4.73 out of 5 stars across 64 reviews at the time of writing.
Generally, 3CX installations require a server running some version of Microsoft Windows. However, it can also be deployed as a virtual machine, or as software that runs on an emulation of dedicated server hardware instead of being installed on the server’s operating system. The virtualization platforms or “hypervisors” supported by 3CX are VMware ESX or Microsoft Hyper-V.
Because 3CX is installed on-premise, you may need to have some capable IT personnel on staff to deploy and administer it, though 3CX also has an extensive network of partners that can assist with installation and support.
3CX also has a radically different pricing structure than the other solutions we’ve considered. The system is priced according to the number of simultaneous inbound and outbound calls that your company makes.
For example, if you have 16 employees, but only a few of them are ever on the phone at the same time, you can purchase an edition of 3CX that supports eight simultaneous calls. You’ll need to be comfortable, however, with the fact that you won’t be able to make nine calls at once on an abnormally busy day.
With 3CX, you pay a one-time fee upfront for the system, as opposed to the recurring monthly fees you pay with cloud systems. The only recurring charges with 3CX are for maintenance and upgrades beyond the first year.
However, 3CX does not include the SIP trunking service that you need to connect calls to and from the traditional phone network, so you’ll need to find a SIP provider. The cloud systems we’ve examined, on the other hand, include SIP trunking services, which is the primary reason they charge higher fees for users and extensions.
There are many, many more viable alternatives to RingCentral than the vendors we’ve already examined.
It’s a pretty tall order to find the vendor that offers the perfect combination of pricing/licensing options, industry-specific features, deployment options and integrations for your needs, as well as a stellar track record when it comes to ease of use, reliability, and support. You’ll need to research pricing and read reviews for as many vendors as you can manage.
You can start by considering:
If you need more details on the components of a business VoIP solution, you can take a look at our explanation of what a PBX system is.