About RingDNA

RingDNA is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is a cloud-based platform that bridges the gap between conversation intelligence and organizational telephony.

Designed for businesses of all sizes, RingDNA offers solutions including a conversation AI; a sales prospecting tool; CTI that automates log calls; an inbound sales tool and sales coaching. RingDNA provides insights and reports to managers through call-log automation.

The platform enables call routing to the right representatives on the basis of conversations, prospect data and marketing sources. In addition to this, RingDNA also features contact previews, single-line dialing, click-to-call, DialNext, IV...


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Supported Operating System(s):

Web browser (OS agnostic)

14 Reviews of RingDNA

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

April 2018

User Profile Picture

Alex from Chowly, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Flawless, seamless ability to rip clear cold calls.

Pros

Interface allowed us to really integrate our phone sales process with salesforce, accurately logging information and helping clean up sales process.

Cons

Mandatory call dispositions can create hurdles when trying to do a lot of different things at wonce.

December 2020

Anita from Self-employed

Company Size: 1 employee

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

December 2020

RingDNA Review

Overall, I like the software because productivity is increased. Following up with my customers is simplified because RingDNA works well with Salesforce. Click the customer's phone number in Salesforce and I am taken directly to RingDNA. I love it.

Pros

I like the way that RingDNA interfaces with Salesforce when dispositioning calls. I also appreciate being able to listen to the call afterward because RingDNA has the capability to record and annotate the calls and include the recording in Salesforce. I find that to be a great learning tool with my Medicare customers. Sometimes our customers are not easy to work with; having the recordings aids in getting a better understanding of the client's needs when he or she can't articulate well. This makes the follow-up call go smoother. Overall, the call quality is clear and strong most of the time. The customers seldom complain that they cannot hear me or the call is fuzzy. As the end-user, the ability to suggest dispositioning codes to the company that I freelance for and then see RingDNA follow-through with the suggestions is refreshing. The local presence feature is great. Customers, even myself, will not answer a call with a "strange" prefix. If that number matches a familiar area code, we are most likely to answer the call. This feature has increased productivity and call follow-up is made easier. I find that if I use my assigned local phone number, I do not get as many callbacks.

Cons

The one thing that I find very annoying is the dropped calls. In the Medicare business, if we don't get permission to call a customer back, you pretty much have lost a lead. It is aggravating to be at the beginning of the call script and before you can get permission to call the customer back, the call drops. And even if you get the permission to call them back, it is sometimes next to impossible to reconnect with the customer. The mandatory call dispositioning has caused me to lose valuable time because I can't move forward or receive any calls until I disposition the last call. I don't know if software configuration is the problem or not, but for some reason, I am finding duplicate leads in Salesforce when it is obvious that the customer only called once. I was told not to click on the customer's phone number which would take me directly to Salesforce and this would eliminate this issue, but it did not solve the problem. This causes a problem when my productivity is being measured. It appears that I did not convert the call when in actuality, it is a duplicate entry.

Reasons for Switching to RingDNA

The company that I freelance with made the decision to switch to RingDNA because they were having a variety of issues with Aircall.

May 2021

Wolf from Jolt Software

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

May 2021

Some cool features for Management - very cumbersome for an Account Executive

We switched over from SalesLoft and other than the conversational intelligence feature, everything else has felt like a significant downgrade. The Conversational AI sounds valuable in theory but has not been put into use at all by management. SalesLoft integrated with SF much more seamlessly. I loved having SalesLoft embedded into the very same SF window where I can dial, message, log calls, etc without having to have a separate window open. The RingDNA interface is not nearly as clean and intuitive.

Pros

The interface of the dialer is minimal and pretty easy to use despite some fundamental design flaws. Good call connection and quality.

Cons

- It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone. I contacted Tech Support and they said to prevent this, you have to log out of Salesforce and RingDNA at the end of your workday and re-log back into both in a specific order when you start your day. Seems manual and cumbersome. This has been a company wide issue - When you go into "Contacts" and search for someone, it does not predictively auto populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching - anytime you end a call, you get an annoying Warning message saying that you have not yet logged the call. You don't have the opportunity to log it until the call ends so I don't understand why the message appears as if you've done something wrong - it does not let you make any calls until you have logged your previous call - for text messaging, it would be nice to receive notifications to my phone as well as I end up missing most messages when they come in

July 2015

Collin from Doctor.com

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2015

RingDNA is amazing!

I'm a VP of Sales for a SaaS startup in NYC, formerly head of sales training for another SaaS startup in NYC (who had a $100MM exit in 2012). That being said, I have extensive experience running predominantly outbound sales organizations with some inbound needs as well. I've used Shoretel Sky (formerly M5), Avaya, InsideSales.com, Switch.co, Phone.com, and a few others I can't recall the names of. Simply put, I was never satisfied with any of those services even though many of them are considered top tier and very expensive. If you're working with Salesforce.com there is no better solution that I'm aware of than RingDNA. I came across these guys by luck of the draw through an article I read on Linkedin and they have a free trial version in the Google Chrome app store and within minutes I was using it from Salesforce and fell in love (and that's not even the full featured version). Not many products "sell themselves" but Kanwar (COO of RingDNA) knows what he's doing and takes the right approach by letting folks try the service risk free and ultimately you'll fall in love with it (especially if you've been suffering through the same types of headaches I was with other companies like InsideSales.com who just can't deliver what they promise). I could probably write a novel about all the great features but hopefully this review is enough to get you to try it out if you're shopping for a good telephony provider that has a seamless Salesforce.com integration and amazing reporting abilities. The setup was only a few minutes, no heavy training necessary, and the support you receive from them is pretty flawless. They even took care of a couple custom requests fairly quickly for us and have more coming down the pipeline soon. Highly recommend RingDNA to anyone dialing from Salesforce.com.

July 2016

Avi from Agentology

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Awesome Salesforce Telephony Solution

We've been using RingDNA for over a year now and With RingDNA, our team is reaching customers much more often and best of all, administrating the solution is super lightweight, easy to manage, and literally takes 5 minutes to setup. I've used other solutions in the past and I'm so relieved to finally be using a solution that doesn't feel like a burden living in my salesforce environment.

Pros

Setting up a new user is so easy.