RingDNA Software

4.86 / 5 (7)

About RingDNA


RingDNA is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is a cloud-based platform that bridges the gap between conversation intelligence and organizational telephony.

Designed for businesses of all sizes, RingDNA offers solutions including a conversation AI; a sales prospecting tool; CTI that automates log calls; an inbound sales tool and sales coaching. RingDNA provides insights and reports to managers through call-log automation.

The platform enables call routing to the right representatives on the basis of conversations, prospect data and marketing sources. In addition to this, RingDNA also features contact previews, single-line dialing, click-to-call, DialNext, IVR and dialer call recording.

RingDNA integrates with Salesforce and support is offered via phone, email, a knowledge base and an online community.



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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of RingDNA

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-7 of 7 reviews

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July 2015

Collin from Doctor.com

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2015

RingDNA is amazing!

I'm a VP of Sales for a SaaS startup in NYC, formerly head of sales training for another SaaS startup in NYC (who had a $100MM exit in 2012). That being said, I have extensive experience running predominantly outbound sales organizations with some inbound needs as well. I've used Shoretel Sky (formerly M5), Avaya, InsideSales.com, Switch.co, Phone.com, and a few others I can't recall the names of. Simply put, I was never satisfied with any of those services even though many of them are considered top tier and very expensive. If you're working with Salesforce.com there is no better solution that I'm aware of than RingDNA. I came across these guys by luck of the draw through an article I read on Linkedin and they have a free trial version in the Google Chrome app store and within minutes I was using it from Salesforce and fell in love (and that's not even the full featured version). Not many products "sell themselves" but Kanwar (COO of RingDNA) knows what he's doing and takes the right approach by letting folks try the service risk free and ultimately you'll fall in love with it (especially if you've been suffering through the same types of headaches I was with other companies like InsideSales.com who just can't deliver what they promise). I could probably write a novel about all the great features but hopefully this review is enough to get you to try it out if you're shopping for a good telephony provider that has a seamless Salesforce.com integration and amazing reporting abilities. The setup was only a few minutes, no heavy training necessary, and the support you receive from them is pretty flawless. They even took care of a couple custom requests fairly quickly for us and have more coming down the pipeline soon. Highly recommend RingDNA to anyone dialing from Salesforce.com.

July 2016

Avi from Agentology

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Awesome Salesforce Telephony Solution

We've been using RingDNA for over a year now and With RingDNA, our team is reaching customers much more often and best of all, administrating the solution is super lightweight, easy to manage, and literally takes 5 minutes to setup. I've used other solutions in the past and I'm so relieved to finally be using a solution that doesn't feel like a burden living in my salesforce environment.

Pros

Setting up a new user is so easy.

June 2016

Olivia from Looker

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

RingDNA deserves the credit for my call efficiency!

I'm an SDR who handles primarily inbound leads--but the key to my success is the call volume that I get with the efficiency from RingDNA. It's SUPPERR easy to use--I have my headset on and call straight from Salesforce. Everything gets recorded back to Salesforce, and we use analytics to make sure we're going in the right direction. Plus, the team is very responsive to product feature feedback and support. We tried a couple of other tools before settling on RingDNA, and it is by FAR the best for sales development click-to-dial!

April 2018

George from Chowly, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great tool for outbound sales

Pros

RingDNA is great it's everything I need to call for sales. Fantastic and pulling from and pushing to salesforce, and being able to create notes and follow up tasks from the chrome plugin in fantastic.

Cons

Only gripe is that all activities made from the plugin go to the contact on salesforce rather than the opportunity. Not sure if this can be changed, but it's a minor complaint.

April 2018

Alex from Chowly, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Flawless, seamless ability to rip clear cold calls.

Pros

Interface allowed us to really integrate our phone sales process with salesforce, accurately logging information and helping clean up sales process.

Cons

Mandatory call dispositions can create hurdles when trying to do a lot of different things at wonce.

April 2018

TJ from Chowly, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

We just started using it and it's been user-friendly and very helpful

Pros

Being able to easily manage our leads right from the small RingDNA dashboard popup has been a game changer!

Cons

Haven't come across any cons yet as we are still experimenting and building out the best uses but no problems yet!

July 2015

Chael from Appirio

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2015

A Salesforce.com Must Have

RingDNA has increased our data capture by least 25 percent. It's super easy for the sales guys to use and I get the side benefit of all that data being in Salesforce in a structured way.'