About Ringover

Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. With Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection.

Greatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.


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Supported Operating System(s):

Web browser (OS agnostic)

172 Reviews of Ringover

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(129)

129

4 stars

(42)

42

3 stars

(3)

3

2 stars

(2)

2

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 172 results

July 2021

Clément from Solutions SARL

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2021

Service de téléphonie IP 100% web, fiable, moderne, résilient, innovant et 100% français

Pros

100% web + mobile. Aucun besoin de faire appel à un tiers pour configurer quoi que soit. Nouvelle ligne et numéro en 30s. Interface d'administration rapide. Interface web claire et intuitive. Beaucoup de fonctions utiles (gestion des rappels, manqués, messagerie, transfert) si simple que l'équipe arrive à s'en servir, alors que les systèmes classiques étaient incompréhensibles. On a l'impression d'être sur du SaaS de 2021, pas une vieillerie VoIP de 2000.

Cons

Certaines options cruciales (ex: planification des jours fériés) ne sont disponibles que sur la version payante. L'application macOS / Windows est à la traine par rapport à l'app fonctionnant simplement avec site web de Ringover. Pas de forfait sans appels illimités Engagement long pour avoir une grosse remise.

Reasons for Choosing Ringover

Entreprise française, offre "basique" très complète avec interface 100% web + application mobile

Response from Ringover

Replied July 2021

Bonjour Clement, Merci pour ce retour d'experience ! Nous sommes ravis de savoir que notre solution est a la hauteur de vos esperances ! La qualite de service est l'une des valeurs fondamentales portees par notre entreprise ! On prend vos commentaires en compte et nous allons remonter ces informations au support pour ameliorer notre service ! Au plaisir de continuer vos cotes. L'equipe Ringover

May 2021

Rachid from HAREAU

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Excellent logiciel de VOIP

Pros

Après avoir été client d'AIRCALL, j'ai fait le choix de passer chez RINGOVER et n'ai pas été déçu de mon choix. Très bonne application de VOIP permettant de disposer de numéros dans divers pays européens. J'ai grâce à cela mis en place des standards pour notre équipe support: - un pour nos clients francophones - un pour nos clients anglophones - un pour nos clients germanophones La configuration des standards est très simple à mettre en place et permet d'assurer un routage des appels selon divers critères à définir. La communication est très fluide et n'est pas hachée comme c'est souvent le cas lorsque l'appel passe par internet. Le support est très réactif pour le peu de fois où j'ai eu à les joindre.

Cons

Le fait d'être obligé de devoir prendre un numéro pour chaque utilisateur quand bien même ce numéro ne sera jamais utilisé

Reasons for Switching to Ringover

Car la communication était trop hachée et les clients avaient du mal à entendre nos collaborateurs du support et du commerce

Response from RingOver

Replied May 2021

Bonjour Rachid, Merci beaucoup pour ce super retour d'experience et cette note si positive ! On est tres heureux de lire votre commentaire et de voir que vous etes satisfait de notre solution ! Votre commentaire a bien ete pris en compte pour les numeros et nous allons remonter l'information. Au plaisir de continuer a vos cotes ! Tres belle journee et a tres vite ! L'equipe Ringover

November 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2020

RingOver as SKYPE alternative

My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.

Pros

Absolutely friendly customer support. Call rates is almost same with Skype. But the quality is much better. No complicated pricing plans or VOIP device requirement. I was surprised why they are not popular like other companies. You can easily track the number calls of yours and your team members. For sales team admin it is essential feature to evaluate the team's engagement. You can receive voice messages via the virtual number. Basic Plan includes virtual switchboard. All the features are easily managed by admin dashboard. Mobile App version works properly. They offer free Trial and they did not charge me for package installation.

Cons

Now I do not have problem with Ringover. But during purchasing and installing the package you need a contact with someone from team. It is not a con but can be automatic process.

Reasons for Choosing Ringover

I checked all these softwares and even more of them simply dont remember their name. All of them were complicated or expensive. I even could not use Viber for trial period. Zoom phone did not even offer trial period and sales representative was not responsive enough. Some of them offered long term plans without trial period which was expensive and quality was under question. And charge even for package delivery to the account was expensive.

Reasons for Switching to Ringover

Well, Internet access was limited in my country. I had to use VPN to access my paid Skype subscription. But they blocked my account. I wrote to customer support but they did not help. Overall, I paid for the subscription which I could not use. So I discovered RingOver with the better rates and more functionalities.

Response from Ringover

Replied December 2020

Thanks for taking the time to share your review. Team Ringover

October 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2021

Easy to use

I have always been finely attended to each time I needed help during my call center set up

Pros

Easy to use : I could set up my call center in a few hours Many functionalities and reports available Zendesk integration for my customer service management

Cons

I could not easily create a bilingual call center

Reasons for Choosing Ringover

Cheaper with more features and funtionalities

Response from Ringover

Replied October 2021

Hello, Thank you for sharing your experience, we are happy to know that our solution allows you to quickly and easily set up our call center. Have a nice day, The Ringover team

June 2020

Jose from Sainoo

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2020

Good VoIP service

It completely replaced our previous VoIP service and we are much better with RingOver.

Pros

Really easy to use and setup for a team.

Cons

Sometimes it breaks and there have been a few shortages in the past few months.

Reasons for Choosing Ringover

We had a bad experience with Aircall before

Reasons for Switching to Ringover

We were not happy with their service.

Response from RingOver

Replied June 2020

Hello Jose, Thanks for taking the time to share your positive review. We are so proud to have you as a client! Feel free to reach out to our support team at support@ringover.com for any assistance needed. Team Ringover