All Ringover Reviews

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Guillaume

51 - 200 employees

Used free trial

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed April 2022

Pleinement confiant

Shishir

Computer Software, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2020

A simple and powerful tool

Helps me a great deal get my calls through.

PROS

The integrations, the click to call feature, power dialer and the customer service

CONS

The fact that some calls to specific countries get dropped off after a very specific period. Example: 3 mins After a dropped call, you continue to hear the other person’s recorded voice in loop.

Reasons for switching to Ringover

Stability

Vendor Response

Hello Shishir, Thanks for sharing your feedback with us. We're glad to know that you found Ringover to be a simple and powerful tool! We have noted your comment regarding dropped calls to specific countries. Can you send us more details at csm@ringover.com when convenient? Regards, Team Ringover

Replied June 2020

Daniela

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2021

How is ringover on a daily usage

PROS

I like that you can use everywhere, a computer on phone and be assigned different location of numbers. This is very useful when you have clients in some location but you are not physically there.

CONS

That sometimes, even if the app is open, I am not receiving the notification so I lose the calls.

Reasons for switching to Ringover

It was cheapere and skype had no italian numbers

Vendor Response

Hello Daniela, Thanks for leaving such wonderful feedback. We are happy to hear that you are satisfied with your experience with Ringover. Looking forward to continue working with your team! Good day and see you soon ! The Ringover team

Replied March 2021

Jose

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2020

Good VoIP service

It completely replaced our previous VoIP service and we are much better with RingOver.

PROS

Really easy to use and setup for a team.

CONS

Sometimes it breaks and there have been a few shortages in the past few months.

Reason for choosing Ringover

We had a bad experience with Aircall before

Reasons for switching to Ringover

We were not happy with their service.

Vendor Response

Hello Jose, Thanks for taking the time to share your positive review. We are so proud to have you as a client! Feel free to reach out to our support team at support@ringover.com for any assistance needed. Team Ringover

Replied June 2020

Emin

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2020

Experience on Ring Over

The overall experience is good but the website of the app is terrible for getting information about the packages. I was not expecting this much quality that is why I would say it pays off.

PROS

The interface is amazing. I want to note that the possibility to get voice message is the best as the same feature was not possible for skype

CONS

the packages, it is somehow limited. I see it as a new player and I think it should offer the packages that TUrkey and countries like it should be included in the same package with Europe

Reasons for switching to Ringover

In order to discover new featurees could be offered by other providers

Vendor Response

Hello Emin, Thanks for taking the time to share your feedback! We are happy to learn that you are enjoying Ringover and have seen first-hand the value it brings to any business. We would love to offer unlimited calls to all parts of the globe but for now you can call without limits to 80 landline and mobile destinations across different continents. We even offer virtual landline and mobile numbers in many of these locations. Thanks again for choosing Ringover. We look forward to continue working with you! Regards, Team Ringover

Replied November 2020

User Profile

Aman

Verified reviewer

Chemicals, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Ringover is a software that businesses can use to manage their communication, which is based in the

Ringover is widely appreciated as a cloud-based communication software that offers an all-encompassing range of communication tools suitable for businesses. Its user-friendly interface, high-caliber voice and video calls, and smooth integration with other business tools have garnered admiration from users. However, a few users have expressed occasional technical difficulties, and the call quality has been a cause for concern for some. Nevertheless, on the whole, Ringover appears to be a dependable and reasonably priced solution for businesses seeking to simplify their communication processes.

PROS

Ringover is a software that provides a wide range of communication tools such as voice and video calls, messaging, and team collaboration, all in one place. It has an intuitive and user-friendly interface that is easy to set up without the need for any special hardware or software installations. The software utilizes VoIP technology to ensure high-quality voice and video calls, which reduces call dropouts, lags, and delays, resulting in clear and crisp audio and video quality. Additionally, Ringover integrates with various other business tools, such as Salesforce, HubSpot, and Slack, which makes it convenient for businesses to streamline their workflows and communication across multiple platforms. Ringover also offers flexible and cost-effective pricing plans suitable for businesses of different sizes.

CONS

There are some typical complaints from users of Ringover that relate to sporadic disruptions and issues with the call quality, which may have an impact on the overall communication experience. Additionally, a few users have reported occasional technical glitches or challenges with integrating the software. However, it is important to note that these issues are not very common, and the Ringover customer support team usually responds promptly to resolve them

Vendor Response

Hello Aman, Thanks for taking the time to leave this comment. We are happy to learn that you enjoy our solution and, that you enjoy our various integrations. We are also sorry to hear that you have experienced some mild disruptions with Ringover. Should you experience any issues at some point, please feel free to email us at support@ringover.com, and our support team will be more than happy to assist you! We wish you a pleasant day! Best regards, The Ringover Team.

Replied May 2023

Santosh

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Great Application and high uptime

Great, Easy and Transparency.

PROS

We have been using Ringover more than 2 years. Call quality are very high and the services are all the time up. The admin panel UI is very friendly. Any layman can understand and use it. Services are always good and billing is very transparent. While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

CONS

There are no cons as such. If there is any issue, team will sort it out within mentioned TAT.

Reason for choosing Ringover

Tried for free initially but now the services are used to us. So not thinking to move over to any other.

Vendor Response

Hello Santosh, Thanks so much for your loyalty and for sharing your 5 star review! We look forward to continue working with your team at Unichrone. Regards, Team Ringover

Replied June 2020

James

Internet, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Easiest Phone Provider System through the App and Web

The once I contacted support to change a phone number they were brilliant. A fast response and they dealt with the issue straight away. Many companies sent a generic reply with a link to a help page but Ringover just actioned what I asked.

PROS

The Ringover system has been very simple to set up, manage and use. The mobile app works seemlessly without having to configure all the settings like other VoIP providers. The app doesn't seem to drain the phone battery much either. The web interface is not just a administration portal but allows calling from within a web browser. Love it! In addition, the service has the option to integrate with CRM include custom built systems through the API

CONS

I honestly can't think of any. We can always say the cost because we want to save money but the service is worth the money.

Reason for choosing Ringover

Because it works so well both with the App and the Web and will international numbers.

Vendor Response

Hello James, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using Ringover. Looking forward to continue working with you ! Have a good day ! Regards, Team Ringover

Replied March 2021

Kit

Hospital & Health Care, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Remote Work Made Easier

Because of Ringover I found another remote work for me. This app gives opportunities for work not just locally but even internationally because ofthe remote access it provides. So grateful there's an app like this!

PROS

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

CONS

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

Vendor Response

Hello Kit, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using our solution. Looking forward to continuing working with you! Regards, The Ringover Team!

Replied May 2023

Julie

Telecommunications, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Ringover Review

I am hugely impressed with Ringover’s platform, I have been using it for a number of months now and find it’s features offer a much better all-round business tool than the other VoIP solutions I have used in the past. The free calls not only include UK geographic and mobile but also international calls which has saved me a fortune compared to any other system I’ve used as I do often need to call abroad. I love the fact that I can use the video conferencing facility from the same platform with no time or user limitations, it’s enabled me to conduct much bigger and more flexible meetings online which has been invaluable during the pandemic restrictions. In addition using Ringover as my main business platform also allows me to send text messages, keeping all communications in one place. I truly value the business benefits since moving to Ringover.

PROS

Free Calls Internationally Unlimited video users Unlimited video time SMS

CONS

I haven't discovered anything I don't like

Reason for choosing Ringover

Having everything on one Platform and free international calls

Reasons for switching to Ringover

Ringover offered everything I needed from one platform

Vendor Response

Hello, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using our solution. Looking forward to continue working with your team! Regards, Team Ringover

Replied July 2021

Jack

Staffing and Recruiting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Great for training and international calls

PROS

Being able to listen into calls for training purposes is very useful and really helps our training scheme

CONS

Sometimes there is delay which can make it more difficult to have a fluid conversation - doesn't happen often though

Vendor Response

Hello Jack, Thank you for your feedback. We are happy to hear that you are satisfied with your experience with Ringover. Good day and see you soon ! The Ringover team

Replied June 2021

Asanka

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2022

Do not buy. There are so many better products out there.

PROS

The soft phone feature. And nothing else.

CONS

The cunning cancellation policy and hopeless customer Support.

Reason for choosing Ringover

Online reviews.

Vendor Response

Dear Asanka, We are sorry to hear that your experience did not meet your expectations. We'd like to know the details of the problem you mentioned. Unfortunately, we are unable to identify you in our databases. Do not hesitate to send us your comments by contacting us at support@ringover.com. We will be able to discuss and find a solution to your problems. Have a nice day ! The Ringover team

Replied December 2022

Luis

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Great Call Center App

We have had a great experience with Ringover so far.

PROS

Easy to use and implement. Great management and monitoring tools. Outstanding customer support. Multi language. Free calling to multiple countries.

CONS

We have had sporadic connectivity issues but the have been promptly resolved

Vendor Response

Hi Luis, Thanks for your wonderful review! Our whole team is happy to work with you. If ever you need some additional advice on how to reduce connectivity issues , please reach out at support@ringover.com. Regards, Team Ringover

Replied September 2021

Eddie

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Easy of use

PROS

Easy to use Statistics function Fully virtualized (no hardware)

CONS

Customization of the dashboard, which can still be improved

Vendor Response

Hello Eddie, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using Ringover. Looking forward to continue working with you! Regards, Team Ringover

Replied July 2021

Anonymous

501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2021

using this software having fantastic exprince

sometimes it makes a problem. I think future update its will be alright. my experience in this application is so friendly overall.

PROS

it is superb! it makes it easy for my work, I contact a lot of person with use it.

CONS

I feel so apeshit on this. The least version this has powerful.

Vendor Response

Hello, Thank you very much for your review. We are happy to see that you are satisfied with our service with us. Have a good day and see you soon. The Ringover Team

Replied April 2021

Callum

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

GMD

full package for when our sales people make sales calls.

PROS

Very easy interface. Good accelerated work features E.G quick dial Simple

CONS

The set up could have been a little bit easier.

Vendor Response

Hello Callum, Thank you very much for your review. We are happy to see that you are satisfied with our service with us. Have a good day and see you soon. The Ringover Team

Replied May 2021

Galner

Education Management, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Ringover est une solution de VoIP complète

Overall, its a great tool to get the most out of sales teams.

PROS

The recording system, the customer service and the dashboards that enables management analysis.

CONS

You need specific hardware to enjoy the full capacity of the tool (specific headsets, etc).

Reasons for switching to Ringover

For the value of money, its practicality and the advantages of the dashboards as a tool for management and analysis.

Vendor Response

Hello Galner, Thank you for this great comment ! We are happy to know that you like our solution! We do everything we can to make it user-friendly for our customers and allow them to provide top customer service whatever the situation ! We look forward to continuing with you. The Ringover team

Replied May 2023

zakaria

Textiles, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Ringover satisfaction

PROS

Easy to use ! I can have it on computer and phone too !

CONS

When there is a bad wifi it's a bit complicated to hear the other party.