Reviews after 1 year: everything is perfect !

The user interface is very friendly and call quality is very good.

Pros

I have had no issue using the web app from my desktop. You can make free calls if you dont have big needs and more tools, more set ups.

Cons

I hope they had an intermediate plan which would more suits my needs as an independent

Movinghub

From the initial first contact with [SENSITIVE CONTENT HIDDEN], who provided extensive insights into Ringover, providing case studies and pricing that would suit our needs. Full demo's of the dashboard, coupled with the usability and what would be required as our team grows at a rapid rate. [SENSITIVE CONTENT HIDDEN] was on hand, even during this CV-19 era and having to juggle parenting and work all at the same time. Right up to the day the number was ported over, [SENSITIVE CONTENT HIDDEN] informed me at what time and day the number was going to ported, helping us set up our IVR in layers, creating teams and giving the correct numbers to the correct users and teams. This is something we have now mastered ourselves due to the easiness of their dashboard but the help from Ringover was needed and given when asked.

Pros

The ease of use of the Ringover dashboard and the configurabilty for a team member to change aspects was a key influencer. Also the potential for an integration for click to call and SMSing using API.

Cons

As of yet, I can't think of any. But there is always room for improvement on any finished product.

Good VoIP service

It completely replaced our previous VoIP service and we are much better with RingOver.

Pros

Really easy to use and setup for a team.

Cons

Sometimes it breaks and there have been a few shortages in the past few months.

Why we decided for ringover

I like the product in the daily work

Pros

It‘s very easy to implement within a organization. Intuitive handling

Cons

Switch user to snooze if they forgot it by themselfe.

Completly recommended

Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.

Pros

I love authomatic recovered calls. I can listen again the call to remember what my customer said. I love also the possibility to call directly clicking on telephone numbers from different website.

Cons

I don't like when the call is silent. I mean, when I don't ear any sound, no ringing. It's need to me to understand about the call direction.

RingOver is a really good product - good compromised

Pros

Many things: easy to setup, the IVR, really easy to deploy inside my company. And the "monitoring" is really interesting. The redirection of the calls in function of the different rules is really interesting.

Cons

Sometimes we had some trouble with the communication, people didn't hear us well. And the Chrome extension isn't working very well, sometimes we someone call me it doesn't ring but it works on the mobile app.

A simple and powerful tool

Helps me a great deal get my calls through.

Pros

The integrations, the click to call feature, power dialer and the customer service

Cons

The fact that some calls to specific countries get dropped off after a very specific period. Example: 3 mins After a dropped call, you continue to hear the other person’s recorded voice in loop.

Great Application and high uptime

Great, Easy and Transparency.

Pros

We have been using Ringover more than 2 years. Call quality are very high and the services are all the time up. The admin panel UI is very friendly. Any layman can understand and use it. Services are always good and billing is very transparent. While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

Cons

There are no cons as such. If there is any issue, team will sort it out within mentioned TAT.

Room to improve

Pros

Easy to use, very handy mobile app and chrome extension. Never experienced any issue getting through during calls.

Cons

Some parts of the UI are a bit clunky and appear not to have been localised, text in French appears here and there in the app and in emails. Also it would be great to have a filter to not to be notified of incoming calls for a particular line if you have more then one number, at the moment it is all or nothing.

Ringover is not over sold

good

Pros

integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.

Cons

VoiP always has some reliability issues and this has shown up once or twive

ringover revieu w

Pros

the easy to use interface and to simplicity

Cons

none! i can't find a thing that i don't like

Une catastrophe !! A fuir

Une catastrophe !!! Des appels manqués alors que le téléphone ne sonne pas, des appels à peine audible, un SAV catastrophique, aucun suivi des dossiers… De plus, on ne parle jamais à la même personne ce qui fait perdre un temps fou, pas de suivi dossier, à chaque fois nous devons expliquer à nouveau notre problème. La synchronisation des contacts entre les utilisateurs de l’application ne se fait pas ou que très rarement, ce qui crée un flou incroyable… Pour couronner le tout, RingOver met TOUS ses problèmes sur le dos de notre connexion internet alors qu’un test réalisé avec leurs équipes indiquant que notre réseau est impeccable… En bref, si vous voulez perdre votre temps, votre argent et des clients: utilisez RingOver…

Pros

Tout ce qui est censé être un élément différenciant et ajoutant un plus par rapport à la concurrence ne fonctionne pas ou alors très mal.

Cons

On ne reçoit pas tous les appels, synchronisation des contacts quasiment inexistante entre les utilisateurs, qualité médiocre des appels, aucun suivi des dossiers, jamais le même interlocuteur avec le SAV...

Nice concept and system

The calls are quality. Sometimes to some places there is a little bit of lag. But I am very happy with the experience.

Pros

Easy to use, and a very great customer service. CSR was great and very attentive. Also the APP is very nice to use.

Cons

Sometimes I have problems with the conexion. Only that.

5 Star Service

The support service has been second to none.

Pros

Call logs are useful and well organised. Ability to monitor and record calls has proved invaluable.

Cons

So far.everything is working exactly as we need it to.

Tres grosse déception

la facilite à installé , des numéros gratuits associé et Une capacité de stopper à souhait. Finalement tous les numéros supplémentaires sont payant , quand vous voulez résilier pour raison financière due à la crise actuelle on vous demande d envoyer un courrier en Recommandé avec accusée de blablabla. Et vous payer pour 1 an quoi qu’il arrive . Super merci RingHover d être si compréhensible. Bilan vous êtes une source financière et on se fou de votre situation Passer votre chemin

Pros

L’aspect très attractif des solutions, la facilité d utilisation et de mise en place

Cons

La mauvaise foie de la compagnie quand vous souhaitez résilier votre abonnement

RIngover review

Uses ring over to contact customers.

Pros

Product is very easy to use. Simple and efficient

Cons

Sometimes I like to not have to switch between dashboard to see other details but not a big deal.

Outstanding quality and ease of use, great customer service

Pros

I use this service for client calls, and am always impressed about the crystal clear sound quality, with hardly any jitter or delay.

Cons

Canceling virtual phone numbers currently requires contacting customer service but it would be nice to be able to do this online.

Excellent

Excellent

Pros

Great service, easy to use, mobile compatibility and reporting tools

Cons

The service should be all-inclusive across all countries rather than a select few landlines.

Ringover Review

Pros

easy to use, simple and i like the association with salesforce

Cons

some system fails, and some call failings

Very nice software

Overexpected

Pros

Easy to use, affordable and most important it works nicely

Cons

Sometimes it has some interference or bad signal

Honest opinion

very positive

Pros

Simplicity to acess all is features, is very intuitive

Cons

sometimes it occurs some errors on recognising the devices i use has headphones

Easy to use and inexpensive telephone solution for France

Being able to have a phone number in France that links directly to my mobile is just brilliant.

Pros

The app works well on my Android device, stays connected and doesn't drain the battery of the phone.

Cons

I am only using one connection/number so it maybe more difficult for teams. I can not comment on that. Otherwise I really don't have anything negative to say about the software.

Disgusted...

Absolutely awful, disgusted in the service in which they provided

Pros

Initially, the click 2 call system, however, wasn't very helpful when the call quality was horrific

Cons

The call quality was absolutely awful when bringing this up with [SENSITIVE CONTENT HIDDEN] and his team, the issues were never addressed. After bringing up these issues multiple times and even sending call examples to RingOver, they were trying to convince us that it was a problem our end. Also when calling them and saying which company I was from I would be greeted with rude vocabulary and slow waiting times

My experience

I can share all my contact and call with my colleagues. In case I m not available , someone else will attend the call and the customer will not have to call to another number.

Pros

It is very easy to use, perfect for my business and excellent customer service.

Cons

The website is not always easy to understand

Great tool for the basic use I have

Pros

Ease of use, good quality of calls and ability to record calls.

Cons

The interface is not always user-friendly

Works as it should

Pros

The Ringover software is very easy to use and implement.

Cons

I don't have anything in particular where Ringover could improve.