Rocket.Chat

RATING:

4.3

(152)

About Rocket.Chat

Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicate in multiple languages. Rocket.Chat enables businesses to utilize customizable themes and personalize the user interface of the platform. It provides encryption and two-factor authentication features to ensure user and account security. Professionals can view message history across individual, public and private chat channels. Additionally, the drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization. Rocket.Chat comes with an API and supports WebHook int...

Rocket.Chat Pricing

Rocket.Chat offers two pricing plans: Community: A free, self-managed plan designed for small teams. Enterprise: $7/user/month with a minimum of 25 users and $35/agent/month with a minimum of 5 agents.

Free trial: 

Available

Free version: 

Available

Rocket.Chat Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Rocket.Chat

1 - 5 of 151 Reviews

User Profile

Jesse

Verified reviewer

Retail, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2018

As close as you can get to Slack without being Slack

Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.

PROS

Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.

CONS

Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.

Vendor Response

Hello Jesse, we're happy to read that you've been having such a positive experience with Rocket.Chat. Whatever problems you face, you can always take it to our community on Github or to our support team on support@rocket.chat :) Thank you and keep rock(et)ing! Rocket.Chat Team

Replied August 2020

Faraan

Insurance, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2019

Love for in company communication

To summarize, makes communicating within company very easy. Love ability to create groups, send a variety of message formats, and chat history logging.

PROS

Number one thing -> love the fact that it keeps all logs of chats saved. Very easy to message code snippets or images or any sort of file to coworkers.

CONS

Haven't found anything I disliked about rocketchat yet. It is quite a big upgrade over our last messaging tool (skype).

Reasons for switching to Rocket.Chat

I am not sure why the company decided to make the switch but the biggest upgrades over skype was the way Rocketchat saves chat histories is a lot better than Skype and I always had issues sending larger files or code snippets over skype.

Vendor Response

Dear Faraan, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Replied January 2020

User Profile

Felix

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed July 2021

Rocket Chat - Good But not Great

Rocket Chat is a cost-effective communication solution for small businesses. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. The development team must work harder to stabilize the program and make it more user-friendly.

PROS

1. I like the notification system. It's highly unlikely that you will miss a crucial notification. When the status is set to busy, the notifications will stay in the background 2. It is definitely cheaper compared to its competitors 3. It's good for team collaboration and communication with the ability to create changes 4. The emojis spice up the communication 5. It also offers SSO functionality where users can log in with their GSUITE credentials

CONS

1. The major con has to be the User Interface. It could definitely use a lot of improvements to make it smooth 2. When starting it for the first time, the servers actually take forever to load 3. It hangs quite a lot even with a very strong internet connection and high spec laptop 4. The file sharing option could be made smoother. 5. The video call option is still missing 6. It's very easy to miss notifications while using the mobile app

Reason for choosing Rocket.Chat

1. Cost 2. Features offered

Gavin

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2019

A great, free Slack replacement

Cross-country communications have been simplified and we've been able to move from Slack to Rocket.chat with very little learning curve for our users. While gaining an unlimited amount of messages being saved, nearly unlimited storage space, and still keeping a familiar appearance, we've been able to implement SSO and created a number of custom data integrations with our ticketing system.

PROS

OpenSource, free, and self hosted, gives us the freedom to manage and maintain a nationwide communications platform while keeping the costs very low.

CONS

The biggest issue we have with Rocket.chat is somewhat inconsistent notifications being received to some mobile phones.

Reasons for switching to Rocket.Chat

Slack was costing too much for the many users we had, and we had little control over the infrastructure outages and associated costs.

Vendor Response

Hi Gavin, Your helpful comments are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

Replied August 2020

User Profile

Mudssar

Verified reviewer

Consumer Electronics, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2020

Rocket Chat Messanger in Customer Service.

Effectieve business communication among clients/internal and customers. happy to use i.

PROS

easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option.

CONS

User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data.

Reasons for switching to Rocket.Chat

Unable to handel client outside windows users, i.e users needs to be registered on domain.

Vendor Response

Hello Mudssar, we're glad your happy with the overall performance of our product. :) About the problems you're facing, you can always contact support@rocket.chat and we'll be happy to help you! Kind regards, Rocket.Chat Team

Replied August 2020