The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

I cannot recollect any cons I can speak of

Overall the experience is okay. There are several times within the day and week that I am automatically logged-out even if I am using Google Chrome and every day I clear the cache and even if there is no problem with the internet.

What I like about the system is that It is easy to do a 3-way call with my clients and the creditors.

The call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful.

Working with Convoso over the past several years have definitely made managing call centers much more simplistic. Data is at your fingertips, with plenty of tools and automations at your disposal!

The best part of the software is the ease to move and manipulate the data to help drive performance!

Agent licenses are not dynamic (not based on concurrent users)

Support is always very good and we have had no major outages or issues. Overall happy with our service.

DID spam mitigation has been amazing, predictive dialer works as well as any we have used. Answering machine detection is very good.

Expensive telecommunication charges. Above the industry average with not much wiggle room.

so far so good. I have been treated well, my only complaints are the above mentioned

This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything

,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.

The process of training to implementation has been very easy and straightforward. The team at Convoso is very knowledgeable and able to answer any questions or concerns we had during implementation.

Convoso is a great software that has increased our connection rate to potential clients exponentially! Very easy to use and monitor our users as well.

So far we have no complaints with the Convoso software.

My overall experience with Convoso has been good.

I like that you can redisposition a lead if you accidentally selected the wrong disposition.

I disliked the connectivity issues and how the auto dialer some times answers the person that you are calling quite late leaving them frustrated saying "Why didn't you say hello when I answered? I said hello about 3-4 times!"

It's very easy for our end-users to use. It just works after setting up. Copy & paste campaigns.

Lots of bugs. No transparency into spam-tagged phone numbers & replacements. More than 50% of replaced numbers come back already as spam, waste of our money.

What I like most about convoso is the ease in dialing and making calls

What I like least about convoso is the high volume of drop calls

It's been a very efficient and convenient experience. It improved productivity and overall has been one of our most critical tools.

The efficiency and ease of use. It is very easy to maneuver and understand. The features are well placed, very easy to find and useful in our day-to-day work.

Whenever there are lot of leads or calls are coming in, it does take a slight toll on your system, (just a few dropped frames) regardless of how powerful your system is sometimes. Maybe it could be optimized more for when really heavy workloads take place.

Convoso is a top notch SAAS provider with customer experience top of mind from the [SENSITIVE CONTENT] to Support.

Convoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more.

Would like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great.

One of the things that I like most about Convoso is its automated dialing feature. It saves me a lot of time by dialing numbers automatically, and I can focus on talking to potential clients. The platform also has a powerful lead management system that allows me to keep track of all my leads in one place. I can easily sort, filter, and prioritize my leads based on their level of interest and urgency.

occasional technical glitches, although the support team has been prompt and helpful in addressing these issues.

Convoso is more reliable

Convoso does a great job or filtering out spam calls and ensuring that our systems are up and running.

I wish there was an infinit lead search, and I wish that the lead telephone number was formatted as (123) 456-789, instead of 123456789.

Overall a much better experience compared to previous CRM or calling software used

Easy of use with calling and customization

Outbound selection was difficult to navigate and was never able to set it per user. Additionally couldn't find a contact to reach out to in regards to it

Pretty good, it has snags here and there but overall for a the amount of stuff the site can do, its pretty good

It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail

It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough

Great customer service

Predictive dialer, it was intuitive and had great UI

Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.

List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software.

What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

It's great. Valuable tool that I use daily.

I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.

I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.

This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness.

We've had some integration issues on occasion, but these have been few and far in between.

On average per month, convoso works well for most of the days - maybe 2-4 days per month there are connection issues or system issues

assigning campaigns , skills levels, and other user functions is easy and quick

forced pauses interface is glitchy sometimes bad weather dramatically affects connectivity (negatively) System issue errors and calls dropping mid-call

It has really helped the Business profit in a big way. So easy to navigate, easy to learn. And by far the best dialer system I have used from the rest.

Contact information, Disposition of calls, sound and quality, features such as breaks, training. Very easy to use and navigate.

I like it all. I haven't found any cons. Overall it's been a great experience.

Gaining more productivity as the reporting system on Convoso is exceptional and it has great dialling strategies that makes lead management a breeze.

Very simply, easy to use and user friendly interface. It makes my job as a Dialler Manager a breeze due to the dialler running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialler systems.

Convoso is exceptional there's nothing to not like about Convoso.

Customizable and easy to use/understand. Many great features

Audios take long to process. Many "system failures" for no more than an hour

Overall, a great experience and allows an easy method for working with my clients!

I really appreciate how organized and user friendly that Convoso is. It is an easy platform to use and has a great layout. I highly recommend

The only problem that I have ran into just a few times is the system shutting down and dropping calls.