Easy to use, fantastic customer service

Pros

I've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having.

Cons

The only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far.

We are a small business that has been using SendHub for years and are very satisfied!

Saving time and record keeping.

Pros

We use the software to communicate w/ tenants by being able to have a recorded log of all text messages sent and received. Technology has significantly changed the way our customer base communicates w/ us and being able to not only text, but have a saved log of all written communication solves multiple problems and greatly saves us time.

Cons

Being that we are a small business with a more specialized use it doesn't cater 100% to us, which is understandable. However, we have found ways to work around those hurdles and love it.

We use this program to communicate with our parents about upcoming evens and reminders.

Pros

I love that I can text the whole school or just certain grade levels by setting up groups. Its quick and easy for everyone to use.

Cons

That I do not have the ability to receive text messages back from people that I send messages to. I would love for them to be able to reply back to me sometimes.

Simple interface and effective service

Pros

Wraps Twilio for us so that we don't have to write that code ourselves; great if you don't have engineers on staff!

Cons

TCO feels a bit high for what you get, especially when changes need to be made and you don't have engineers on staff and have to rely on pro services instead.

I have had a great experience, the functions are very easy to use!

Exactly what I needed, to reach my clients quickly

Pros

The user friendly aspect of it. I send up multiple groups and categories and I was easy to do . The way they let you structure the text messages is exactly what I needed.

Cons

Sometimes you cannot get support right away because of the time difference. But I now have a contact person, that is beyond amazing and now I have no issues. She calls me back ASAP and tries to work with me

Grateful for technology

Our goal for using this software was to find an acceptable method for connecting with our contacts in a way that feels personal and responsive without being invasive - and I believe we achieved that goal. I was our company ginea pig and was expected to trial this software in my department before we adopt it more widely across our organization. I will confidently recommend it to be used organization wide.

Pros

I'm not one to read instructions before plodding ahead with a new product (and I've often learned my lessons the hard way). The SendHub software was designed for people like me who just want to get the job done as quickly, easily and efficiently as possible. It was intuitive and allowed me to figure things out along the way without spending hours pouring over users manuals or digging through help articles. AND, I have to say one of the greatest strengths behind this software is the excellent customer support - both sales and technical!

Cons

For someone like me, more red flags or notifications that I'm sending a multi-segment SMS would be helpful. The software features a small gray indicator in the bottom right of each message bubble telling the user the number of segments a text message is going to be. But I'm just not one who pays attention to details that don't jump out at me.

Very easy sytem to use and a lot of customer prefer text over emails and calls

Pros

Now that we have been set up with this new system, we have very positive feedback from our customers. I like how easy it is to use and I also enjoy that I receive Pop ups when a new text has come in.

Cons

It would be nice to see if the message has been read or that it went to land line and not a cell number. Such a variety of numbers its hard to tell between a cell and home line.

Best SMS service on the market

Pros

- Their API is awesome and allows customized solutions
- Their support is amazing
- They provide a line that does SMS, MMS and phone calls (not the case with other solutions!)

Cons

- they do not have a chatbot that allows automated SMS follow-ups and to confirm scheduled appointments

Our company has used Sendhub for a few years now and it's been great for how we use it.

Pros

Ease of use in creating groups and sending out a lot of messages quickly. Also having the unlimited option so that we know we'll never run out if we go over.

Cons

Reliability at times has been poor. Text get delayed or not sent out at all. It would be nice to have some indication on the user end to know when the messages have been delivered for sure. We have no way of knowing and always assume they've gone out and then learn later that they didn't go out or were extremely delayed.
Having to switch to shortcode for mass texts is a little inconvenient but I understand why it has to be this way and is mostly out of Sendhub's control since it's on the carriers.

We are happy ith our experience using SendHub to text message thousands of message per month.

Pros

It's easy to use, and the customer service is helpful. The messages are sent reliably after we schedule them.

Cons

It seems a little pricey, especially compared with email marketing services, but I haven't done alot of comparison shopping.

First time user who gets needed information

Only positive experience with this software! Based on my experience, I'm contemplating using it from a business stand point.

Pros

On the user end, it's easy to use, easy to read what the sender needs me to understand, and simple to respond and get a message back to the sender.

Cons

Currently, there is not a con I've experienced with this software.

A delight to use!

Very easy to stay in touch with our customers. We also use it for sending a quick tap on the shoulder for incoming customers who haven't yet completed their order.

Pros

The user-interface is fantastic. Everything is very intuitive and laid out in a way that's easy to understand.

We have a lot of SaaS subscriptions and we've become a bit cynical about how easy it will be to get a new service into our workflow. But, SendHub has been a delight to use and fits right in.

SendHub Has Been Amazing!

High ROI Brand Awareness Great Marketing Strategy

Pros

fast and effective platform. Text messaging campaigns have been the most effective campaigns and have the highest ROI for my organization.

Cons

Easier Way