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SendHub software

19 reviews(4.5/5)
19 reviews(4.5/5)

SendHub is a business voice over internet protocol (VoIP) solution. Integrated applications for PBX, Auto Dialer, ACD, CTI, workforce scheduling, softphone, SMS marketing and more are available within the system. This solution is suitable for businesses of all sizes.

SendHub offers mobile apps for iOS and Android devices. It also features a messaging system which includes group texts. Users can share contacts and files with others.

SendHub can be deployed either via the cloud or on-premise. 24/7 support is offered to users.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

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19 Reviews of SendHub

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  • Makan from Homebase

    Number of employees: 51-200 employees

    August 2018

    Want to download your data? Pay or forget it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system works OK until the moment when you actually need to take a look at the results/responses received.

    Cons

    SendHub has a 24 hour delay in their system for downloading the data. You also can't download all responses (e.g. STOP responses are not included). The only time to get your data in real time and with all responses included is to pay an extra fee and make a special request. Stay away!

    This review was submitted organically. No incentive was offered
    Review Source: GetApp

  • Jay from Oxford Rentals Co.

    Number of employees: 2-10 employees

    June 2018

    We are a small business that has been using SendHub for years and are very satisfied!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saving time and record keeping.

    Pros

    We use the software to communicate w/ tenants by being able to have a recorded log of all text messages sent and received. Technology has significantly changed the way our customer base communicates w/ us and being able to not only text, but have a saved log of all written communication solves multiple problems and greatly saves us time.

    Cons

    Being that we are a small business with a more specialized use it doesn't cater 100% to us, which is understandable. However, we have found ways to work around those hurdles and love it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    We are happy ith our experience using SendHub to text message thousands of message per month.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to use, and the customer service is helpful. The messages are sent reliably after we schedule them.

    Cons

    It seems a little pricey, especially compared with email marketing services, but I haven't done alot of comparison shopping.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jossie from Precise Staffing

    June 2018

    I have had a great experience, the functions are very easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Exactly what I needed, to reach my clients quickly

    Pros

    The user friendly aspect of it. I send up multiple groups and categories and I was easy to do . The way they let you structure the text messages is exactly what I needed.

    Cons

    Sometimes you cannot get support right away because of the time difference. But I now have a contact person, that is beyond amazing and now I have no issues. She calls me back ASAP and tries to work with me

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Sean from Hoop Code Basketball Academy

    Number of employees: 1 employee

    June 2018

    SendHub Has Been Amazing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    High ROI Brand Awareness Great Marketing Strategy

    Pros

    fast and effective platform. Text messaging campaigns have been the most effective campaigns and have the highest ROI for my organization.

    Cons

    Easier Way To Upload List. Very Tough At Times To Upload Mass Listing, However, The Support Team Does A Great Job Of Uploading My Mass Listings

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Remi from Max Out Your Gym

    June 2018

    Best SMS service on the market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Their API is awesome and allows customized solutions
    - Their support is amazing
    - They provide a line that does SMS, MMS and phone calls (not the case with other solutions!)

    Cons

    - they do not have a chatbot that allows automated SMS follow-ups and to confirm scheduled appointments

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Gina from Year Up

    June 2018

    Easy to use, fantastic customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having.

    Cons

    The only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Glenda from Northern Hills Christian Academy

    Number of employees: 11-50 employees

    February 2018

    We use this program to communicate with our parents about upcoming evens and reminders.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that I can text the whole school or just certain grade levels by setting up groups. Its quick and easy for everyone to use.

    Cons

    That I do not have the ability to receive text messages back from people that I send messages to. I would love for them to be able to reply back to me sometimes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tony from Business Labs Pro

    Number of employees: 11-50 employees

    January 2018

    A delight to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to stay in touch with our customers. We also use it for sending a quick tap on the shoulder for incoming customers who haven't yet completed their order.

    Pros

    The user-interface is fantastic. Everything is very intuitive and laid out in a way that's easy to understand.

    We have a lot of SaaS subscriptions and we've become a bit cynical about how easy it will be to get a new service into our workflow. But, SendHub has been a delight to use and fits right in.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Chris from Beyond 12

    December 2017

    Simple interface and effective service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Wraps Twilio for us so that we don't have to write that code ourselves; great if you don't have engineers on staff!

    Cons

    TCO feels a bit high for what you get, especially when changes need to be made and you don't have engineers on staff and have to rely on pro services instead.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Sean from Ragnar Events

    December 2017

    Our company has used Sendhub for a few years now and it's been great for how we use it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use in creating groups and sending out a lot of messages quickly. Also having the unlimited option so that we know we'll never run out if we go over.

    Cons

    Reliability at times has been poor. Text get delayed or not sent out at all. It would be nice to have some indication on the user end to know when the messages have been delivered for sure. We have no way of knowing and always assume they've gone out and then learn later that they didn't go out or were extremely delayed.
    Having to switch to shortcode for mass texts is a little inconvenient but I understand why it has to be this way and is mostly out of Sendhub's control since it's on the carriers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jane from Planet KIA

    December 2017

    Very easy sytem to use and a lot of customer prefer text over emails and calls

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Now that we have been set up with this new system, we have very positive feedback from our customers. I like how easy it is to use and I also enjoy that I receive Pop ups when a new text has come in.

    Cons

    It would be nice to see if the message has been read or that it went to land line and not a cell number. Such a variety of numbers its hard to tell between a cell and home line.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • September 2014

    Buyers Beware

    Quality
    Support
    N/A

    I cancelled my account 12 months ago, checked my bank statements and they have continued to bill me the past 12 months! Asked for a refund, got a sorry, we cant help you response from the billing department FOUR WEEKS LATER! I had to file chargebacks with my bank. Buyers beware.

    Pros

    None

    Cons

    Four weeks to get a reply when you contact the billing department.

    Review Source: GetApp

  • March 2014

    Great for sales teams!

    Quality
    Support
    N/A

    Easy to set up and has cut my infrastructure cost by 50% or more. Plus, I can monitor communication logs, which gives me a lot visibility and the ability to optimize team member performance.

    Pros

    Easy to set up
    Visibility
    Integration with our CRM

    Cons

    Conference calling not available
    Call recording not available

    Review Source: GetApp

  • March 2014

    Simple phone system for small businesses

    Quality
    Support
    N/A

    Great product! It offers me a simple and affordable phone system. I'm very happy with the flexibility it offers me. I have been able to set up 5 lines for my employees and only upgraded the ones I needed to. It is the best app out there for small businesses that want to handle business from every where.

    Review Source: GetApp

  • March 2014

    Simple Business Phones

    Quality
    Support
    N/A

    We use it everyday at our office. It's very quick to setup and add lines, plus they have 24/7 support and a free plan.

    Pros

    Fast setup
    Low cost
    Great mobile apps

    Cons

    No conference calls

    Review Source: GetApp

  • March 2014

    Great business phone system

    Quality
    Support
    N/A

    After using SendHub for my business, I have found it very easy to use. I can connect with customers no matter where I am and not have to confuse business calls with personal calls on my cell phone. The auto attendant feature makes my business sound more professional and voicemail transcription sent to my email makes sure I never miss an important sales opportunity.

    Pros

    features, mobility, can access anywhere

    Cons

    if your setting up multiple lines, call a rep from the company to help you get set up

    Review Source: GetApp

  • Dan from Taylor's Construction Suppliers

    October 2013

    SendHub is great for sales teams!

    Ease-of-use
    Quality
    Support

    I manage a sales team, so I need tools that are low cost and easy to set up. SendHub is ideal for both of these requirements. Would be nice if they integrated some type of email sending feature, so can I do everything in one place for customer outreach.

    Review Source: Capterra

  • Matt from Matt Lindley Design

    October 2013

    SendHub is great for business

    Ease-of-use
    Quality
    Support

    I started with all free accounts for my small business and now we use it for everything. Love how easy everything is.

    Review Source: Capterra
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