SendHub is a business voice over internet protocol (VoIP) solution. Integrated applications for PBX, Auto Dialer, ACD, CTI, workforce scheduling, softphone, SMS marketing and more are available within the system. This solution is suitable to businesses of all sizes within a variety of industires.
SendHub offers mobile apps for iOS and Android, so users can manage communications and system administration on the go. It also features a messaging system, including group texts, which is accessible from any device. Users can share contacts and files with others.
SendHub can be deployed either via the cloud or on-premise. 24/7 support is offered to users.
Glenda from Northern Hills Christian Academy
Employees number: 11-50 employees
I love that I can text the whole school or just certain grade levels by setting up groups. Its quick and easy for everyone to use.
That I do not have the ability to receive text messages back from people that I send messages to. I would love for them to be able to reply back to me sometimes.
Tony from Business Labs Pro
Employees number: 11-50 employees
Very easy to stay in touch with our customers. We also use it for sending a quick tap on the shoulder for incoming customers who haven't yet completed their order.
The user-interface is fantastic. Everything is very intuitive and laid out in a way that's easy to understand.
We have a lot of SaaS subscriptions and we've become a bit cynical about how easy it will be to get a new service into our workflow. But, SendHub has been a delight to use and fits right in.
Chris from Beyond 12
Wraps Twilio for us so that we don't have to write that code ourselves; great if you don't have engineers on staff!
TCO feels a bit high for what you get, especially when changes need to be made and you don't have engineers on staff and have to rely on pro services instead.
Sean from Ragnar Events
Ease of use in creating groups and sending out a lot of messages quickly. Also having the unlimited option so that we know we'll never run out if we go over.
Reliability at times has been poor. Text get delayed or not sent out at all. It would be nice to have some indication on the user end to know when the messages have been delivered for sure. We have no way of knowing and always assume they've gone out and then learn later that they didn't go out or were extremely delayed.
Having to switch to shortcode for mass texts is a little inconvenient but I understand why it has to be this way and is mostly out of Sendhub's control since it's on the carriers.
Jane from Planet KIA
Now that we have been set up with this new system, we have very positive feedback from our customers. I like how easy it is to use and I also enjoy that I receive Pop ups when a new text has come in.
It would be nice to see if the message has been read or that it went to land line and not a cell number. Such a variety of numbers its hard to tell between a cell and home line.
I cancelled my account 12 months ago, checked my bank statements and they have continued to bill me the past 12 months! Asked for a refund, got a sorry, we cant help you response from the billing department FOUR WEEKS LATER! I had to file chargebacks with my bank. Buyers beware.
Four weeks to get a reply when you contact the billing department.
Easy to set up and has cut my infrastructure cost by 50% or more. Plus, I can monitor communication logs, which gives me a lot visibility and the ability to optimize team member performance.
Easy to set up
Integration with our CRM
Conference calling not available
Call recording not available
Great product! It offers me a simple and affordable phone system. I'm very happy with the flexibility it offers me. I have been able to set up 5 lines for my employees and only upgraded the ones I needed to. It is the best app out there for small businesses that want to handle business from every where.
We use it everyday at our office. It's very quick to setup and add lines, plus they have 24/7 support and a free plan.
Great mobile apps
No conference calls
On the Go
After using SendHub for my business, I have found it very easy to use. I can connect with customers no matter where I am and not have to confuse business calls with personal calls on my cell phone. The auto attendant feature makes my business sound more professional and voicemail transcription sent to my email makes sure I never miss an important sales opportunity.
features, mobility, can access anywhere
if your setting up multiple lines, call a rep from the company to help you get set up
Dan from Taylor's Construction Suppliers
I manage a sales team, so I need tools that are low cost and easy to set up. SendHub is ideal for both of these requirements.
Would be nice if they integrated some type of email sending feature, so can I do everything in one place for customer outreach.
Matt from Matt Lindley Design
I started with all free accounts for my small business and now we use it for everything. Love how easy everything is.