ShoreTel Software


 

ShoreTel provides an on-premise unified communication(UC) solution for conferencing, collaboration, presence and mobility applications and features that caters to businesses of all sizes.

ShoreTel’s solution can be deployed using ShoreTel’s hardware appliances known as Voice Switches, which can be purchased separately. Alternatively, businesses can choose to deploy virtual instances of ShoreTel appliances on standard servers. Businesses can mix and match these modes of deployment to create a solution customized to their needs. ShoreTel supports SIP, PRI and analog trunking. This allows businesses to keep phones running during Internet outages by routing calls over connections to the public switched telephone network (PSTN).

ShoreTel Communicator extends UC applications to both desktop and mobile devices. With ShoreTel Mobility 8, users can participate in multi-party video conferences using smart phones and tablets.

ShoreTel offers support via online tutorials and support center.

 

ShoreTel - Call reporting
 
  • ShoreTel - Call reporting
    Call reporting
  • ShoreTel - Agent manager
    Agent manager
  • ShoreTel - Communicator
    Communicator
  • ShoreTel - Mobility 8 iPad interface
    Mobility 8 iPad interface
  • ShoreTel - ShoreTel Connect
    ShoreTel Connect
  • ShoreTel - ShoreTel UC
    ShoreTel UC
Supported Operating System(s):
Windows 7, Windows Vista, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

166 Reviews of ShoreTel

 

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Software Advice Reviews (111)
More Reviews (55)

Showing 1-20 of 111

LAWRENCE from Information Technology Strategy Associates
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Once configured, the mitel system runs fine.

Pros

The mitel system is fairly simple to install It has a small foot print and has a very rich set of features.

Cons

The basic setup requires a good knowledge of phone systems. Simple tasks like setting a day and a night message are not simple click choices.

Review Source
 
 

Daniel from CareOnSite
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

ShoreTel

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Provides you with a great phone
approx 8 lines
Easy to use menu, with options to use the directory, transfers, voicemails

Cons

Does not provide headset, the app can use an update, the phones are old and bulky takes up too much space on your desk

Review Source
 
 

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Nonprofit
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Good phone system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The biggest pro for us was it's simple. Easy to use. Rolled it out to the floor in just a week and only a single training. We loved it's usability.

Cons

No issues in general. It really delivers asa promised. Little glitches here and there but nothing substantial.

Review Source
 
 

ken from salesforce
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Phone system for the enterprise

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, create own accounts and have own business phone numbers. Was able to get up and running quickly while switching desks too.

Cons

Call quality is okay when compared to cell phone HD calls. Compatibility with various headsets. Call history is missing information sometimes.

Review Source
 
 

Riccardo from SITE
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Great Phone System!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a fantastic phone system for large or medium enterprise, very high quality and nice phones
Good messaging system

Cons

Annual support can be expensive for the phone system
Tons of add-ons, not an all-in-one price and you get everything, very fragmented in what you have to buy to make it a fully functioning system

Review Source
 
 

Irma from B&M Distribution
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

ShoreTel VOIP was more than just a phone system.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

ShoreTel VOIP phones are (were) easy to use at time of usage. Their application allowed each user online access to their own account - allowing customization, access to their personal faxes, and housing messages.

Cons

The phone equipment didn't appear as sophisticated as other brands like Mitel. Although overall, I think their ease of use made up for it.

Review Source
 
 

stephanie from Appfolio
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Very basic phone service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Good for its price, just like all other systems it definitely also glitches and cuts out.

Pros

It does it's job, you can make calls and I do appreciate the integration with Salesforce. Compared to other systems this is one of the few systems that logs incoming calls which is really helpful.

Cons

Its a bare bone phone operating system. The interface could be a lot more sleek and they can somehow streamline the steps it takes to find a call and download the call you need. The system is always crashing, not very useful when you're in sales.

Review Source
 
 

Chase from Logical Position
Specialty: Contact Center
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

From the perspective of a Call Center Quality Assurance Specialist.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

If you are a business who is not concerned about Quality Assurance for their call center, or if cost is an immediate issue, then this is a great, affordable option for you with some awesome features (silent monitor, silent coaching, call barging) that some other business VOIP systems don't allow/offer (note: costs may be an issue right away, but it can be more costly to have to switch your businesses entire VOIP system later).

If you're concerned about the quality of your customer service or sales reps for your call center, or plan to grow big enough to have the need for a Quality Assurance department, it would be wise to look into other options that will streamline that department and work in tandem with your customer service/sales telephony system.

Pros

This product has a lot of great features that make it worthwhile to businesses:

- the lowest price on the market (they guarantee the lowest price for their service)
- option to "barge" calls (3-way the call without being transferred in)
- option to silent monitor reps (monitor the reps with your phone on mute)
- option to silent coach reps (talk to or coach your reps without the customer hearing)
- see who is not on the phone, on a call, or has their phone set to do not disturb/busy/etc.

Cons

Mono recordings for calls; this is especially limiting for my job function (Call Center Quality Assurance), as to transcribe conversations you need dual stereo recordings to be able to differentiate your customer service rep from the consumer/customer. It is also such an old platform that it's difficult to find any 3rd Party Quality Assurance programs that are compatible with daily monitoring of our businesses customer service/sales reps.

Review Source
 
 

Miles from AppFolio
Specialty: Professional Services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

We use ShoreTel to improve employee performance on calls by allowing us to download recordings of calls for review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There was not very much configuration necessary on the part of the end user. When I place a call from my phone, it records and logs it.

Cons

It takes a very long time for a call to be recognized and downloadable, meaning you might have to wait several hours to be able to download the call you just had. There was a period of time a few months ago that the call downloading simply stopped working. There was no fix that anyone at our organization was aware of. Then it randomly started working again with no indication of what the original problem was.

Review Source
 
 

Sandra from Real Estate
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Makes a sales person’s life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Overall I think this is a really useful system especially when you’re in a role where you have to make a lot of dials.

Pros

Some days I have to make up to 80 dials and having Shoretel really saves me a ton of time with the click-to-dial feature.

Cons

There have been a couple of times where I’ve had to restart my computer intirely because my calls weren’t being recorded.

Review Source
 
 

Emily from CED
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

good phone software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

visual voicemail, call queues, history, address book, I can copy and paste phone numbers from the web, easy to use

Cons

I use the softphone feature of this on VPN which can occasionally cause problems. Everytime I restart my vpn I have to restart the software, sometimes multiple times to get it to connect to the server

Review Source
 
 

Mike from Curo Health Services
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

ShoreTel Customer Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall ShoreTel has been a great product.

Pros

ShoreTel provides easy access and controls
Call quality and clarity has been great
Quite a few advanced functions

Cons

Some of the advanced admin features can be hard to find
Compatibility with some wireless headsets
Additional modes from the main screen

Review Source
 
 

Adwin from WCCT Global
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

ShorTel, the product that does what it's supposed to.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What I enjoy the most about this product is that is very user friendly. The interface is easy to maneuver around.

Cons

Not sure if this is my work laptop itself but it takes a long time for it to load when I boot my computer.

Review Source
 
 

Rush from Diversant
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Shoretell

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It actively records all data analytic accurately for my weekly metrics. I am able to go back and see all details of the calls.

Cons

It sometimes takes a few minutes for the data to show up on the web page. It is normally fixed and shown very quickly though.

Review Source
 
 

Jonas from Kaufman Hall
Specialty: Professional Services
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Makes Remote Work Easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use VOIP software, makes working remotely simple. Seamless integration with a headset/microphone combo.

Cons

Interface is a little outdated looking and could use a UI facelift. Occasional issues with sound when using over VPN.

Review Source
 
 

Omar from Los Angeles College of Music
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Multifunction Multipurpose Calling Machine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use interface, call routing, integration with outlook, easier software that helps you export your call list. It is stable, reliable, and gets the job done.

Review Source
 
 

Zak from Redacted
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Constant problems, inconsistent reporting, terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is about Shoretel's new "Connect" system. We were on Shoretel Sky, and had no issues at all. We were told Shoretel Connect had better reporting and integration with our CRM. The switch from Sky to Connect was a nightmare and filled with issues. Four months after the transition and we still have issues pop up every week. As far as support, prior to 2016 Shoretel had one of the best support departments we had the pleasure of interacting with. Sometime during 2016, however, the hold times started getting longer and longer, and the support reps newer. The current hold time, we are experiencing, averages about 45 minutes.. just to get someone on the phone.

Pros

Pros:
* It is fully cloud based
* Ability to rent equipment so no excess inventory is required
* they try... but fail

Cons

Cons:
* inconsistent reporting/call history
* long hold time for support and if the issue is complicated, it takes several days to get resolved
* the datacenter / database backend is constantly breaking; causing issues logging in or getting the phone(s) to work at all
* the mobility app (application on smartphone) is antiquated and constantly dropping
* Price is extremely high compared to the poor quality of service received

Review Source
 
 

Chelsee from Andrews Engineering
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Shoretel phone system is super easy to use with a lot of great features. The stored directory is something new to our company and has helped greatly.

Cons

It can be overwhelming to learn and somewhat confusing at first. The manual's are very helpful in this area.

 
 

Alexis from Crocs
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Shoretel Connect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Shoretel is an easy to use phone system
The reporting is easy and straight forward.

Pros

I like to use the Contact Center to watch live data, and then I also enjoy creating my own reports within Shoretel.

Cons

Lots of information to learn before the program is useful.

Advice to Others

Read Shoretel manual when trying to create new reports to show the data you need.

 
 

Katelyn from APPFOLIO
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Meets the Expectation

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

In our experience with ShoreTel sky, it "works" but it's not something life changing.

Pros

Click to dial is great, and transcribed voicemails are great.

Cons

Sometimes the call duration doesn't log, or the call record gets wiped out. The 200 limit for voicemails is a little annoying.

 
 
 
Showing 1-20 of 55

Psalm from One Medical

April 2018

April 2018

They keep getting better with time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system allows me to transfer, call out, receive calls and manage incoming calls. I really does what it needs to for a call center.

Cons

There are times when the call quality is poor and calls drop. This has been happening less, but it still happens. The worst thing to say is "can you hear?"

Review Source: Capterra
 


April 2018

April 2018

Easy to use phone management system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Phone software that allows us to integrate calls into our email and has been easy to use for even our least tech-savvy employees.

Cons

Updates time-to-time has been problematic, but I feel that maybe more due to our tech side vs software issues. If your system isn't set up in a conventional manner it could potentially cause headaches

Review Source: Capterra
 

Sookhee from Finance One, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very good phone for office use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.

Cons

Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.

Review Source: Capterra
 


April 2018

April 2018

Does what it should - nothing fancy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Shoretel works well for making calls quickly. Also works well for finding internal team members quickly. User interface is easy to navigate.

Cons

Seems like it is missing some features that would be nice to have. If you just need a standard call system then this works great.

Review Source: GetApp
 

Diane from Architectural Products of Virginia
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

ShoreTel is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and ability to contact employees without picking up my phone!

Pros

I love the ease of using ShoreTel from my computer screen. It makes it much easier to call other employees when I need help with something

Cons

There is nothing a I do not like about ShoreTel. It is very easy to use and I have not had any problems with it.

Review Source: Capterra
 

Leon from bullseye properties

April 2018

April 2018

Just awful. We have been on the connect platform for 2 1/2 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There doesn't seem to be any problem with their billing service as they always make sure they get paid on time. Besides that it is really difficult to find anything this system does well.

Cons

The up time as they like to measure it is closer to 75% not the 99% they advertise. What does it matter if your system is working from 9pm-7am when most businesses are not operating. Call recording is always a mystery if it will actually record the call or not. We needed a specific function of the phones to operate our business. We made this perfectly clear from the first business meeting to the last. When we began setup they told us that the system did not have that feature. They eventually created a work around, but our contract is up this fall and cannot wait to get off of this system.

Review Source: Capterra
 

Benjamin from Bolton Fine Foods

April 2018

April 2018

Great Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to download voicemail files
Visual voice
History and address book
Recodrs all data analytics accurate

Cons

Sometimes it is not stable enough
Support / maintenance is a bit expensive
Unable to play voice messages from cloud

Review Source: Capterra
 

Jim from Opto

March 2018

March 2018

Great for call center environments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The admin interface is easy to use. Assigning new users to phones is a simple and pain-free process.

Cons

It is suited more towards a call center environment than a regular business. The desktop client has problems staying connected, often needing reboots.

Review Source: Capterra
 

Joshua from Quorum Review IRB

March 2018

March 2018

Functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to track my calls, both incoming and outgoing as well as manage my voice messages digitally.

Cons

Interface could be improved. It would also be nice to have more export options - both in information available and file types.

Review Source: Capterra
 

Brenda from boeing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Easy to use when you have the application, easy to manage calls and connect calls. Call history ect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization, stats, easy to use in a one touch.

Pros

The application organizes call history and lets you see how many calls are pending how long you have been on the call and connect the call. Visual voicemail is a plus.

Cons

If the application goes down unless properly trained it is cumbersome to use the handset as its hard to pull up call history and extensions.

Review Source: Capterra
 

Jim from Opto

March 2018

March 2018

It gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The admin interface is much more simple than something like Cisco. Making small changes is much easier than a lot of the competition.

Cons

Some of the wording in the admin console is confusing and difficult to interpret. The documentation for it isnt the greatest either.

Review Source: Capterra
 

Emil from Quorum Review
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Shoretel is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows 4 digit extension dialing to contact anyone no matter which branch they are at and you can also transfer calls to them. Their customer service is VERY responsive.

Cons

Integration with NetSuite (CRM) is not 100%. The CTI scripting is still missing a couple key elements to make it as integrated as SalesForce.

Review Source: Capterra
 

Pascale from Quorum Review IRB

March 2018

March 2018

ShoreTel is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ShoreTel is very convenient and easy to use. We use ShoreTel every day for work and we have a very high call volume - this program works really well and is very easy to use.

Review Source: Capterra
 

jamison from quorum
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

This is easy to use, keeps record/history of phone calls and able to transfer dial as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You are able to go back and check your call history and check voicemail and see who it is versus calling and not knowing.

Pros

Pros: You are able to check call history, check your length of calls, run reports, check statistics, works well with the phone itself and virtual system (application) on the computer.

Visual of who left voicemails and caller id.

Cons

Cons, If the virtual system to log in off ect. goes down it is cumbersome to use the phone to log in and out and check history.

Review Source: Capterra
 

Racey from Eliassen Group

February 2018

February 2018

Was great initially, now not so much so

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When we first switched to Shoretel several years ago the features and functionality were mostly in line with what was out there. The user training was decent, cutting over to the new system was super simple, and everything like porting DIDs and getting the equipment installed was really easy. Unfortunately Shoretel basically hit a wall and never progressed any further.

Cons

We were promised a number of integrations and new functionality and it just never happened.

Review Source: Capterra
 

Scott from Dedicated Systems Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Connects to Everything!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pretty easy initial setup - but can get quite technical and difficult the further you dive in to do substantial changes to how it connects to other programs and phones.

Pros

I love the fact the Shoretel will connect to just about everything. It goes through anything connected through a Microsoft product and can get all contact information you need to import.

Cons

It takes quite a bit of searching and setup to get into your Office products and personal cell phones to grab contacts to import. It also is not the easiest to utilize for user freindlyness when it comes to changing setting ie, call forwarding and away. Also doesn't send Caller ID information when forwarding calls.

Review Source: Capterra
 


January 2018

January 2018

Really great phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great phone system and is well-priced. We've had this system in place for about 5 years and it's done well - it handles both VOIP and analog systems.

Cons

Costly annual maintenance (if you want to do it) and tons of add-ons, you can't just buy the entire system which does a bunch of stuff; you need to have add-on after add-on and it ends up costing a lot if you do.

Review Source: Capterra
 

Chad from Little Giant Ladder Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Quality phone system with lots of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use phone system.

Pros

This phone system is capable of doing lots of different things, so there's a learning curve but overall it's pretty easy and does it's job well.

Cons

To be honest it's just a phone system that does what it's supposed to do, so I can't say I dislike anything.

Review Source: Capterra
 


January 2018

January 2018

I am one of the users of ShoreTel phone systems and I like the ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use with voicemail and phone system.

Pros

How your voice mails show up on your Outlook with your emails. How you can instant message colleagues and how you can call people through your computer.

Review Source: Capterra
 

Don from CSCI
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Easy transition from onsite version we were previously using

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lower cost of ownership that the onsite version.

Pros

Phones work well and are the same as the model we were using onsite. Features and functions work the same as we were already familiar with before

Cons

Not enough access to some system features in ST portal - must call TAC for many issues we should have access to on our own. TAC queue times are running way too long.

Review Source: Capterra