SIPTRUNK.com Software

SIPTRUNK.com Software

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FrontRunners 2021

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About SIPTRUNK.com

SIPTRUNK is a web-based SIP trunking reseller software designed to help businesses manage hosted voice services and unified communications from a single platform. Key features include direct inward dialing, toll-free numbers, international calling, call data records and private labeling. Telecommunication agents using SIPTRUNK can handle all incoming and outgoing phone calls via a single channel. With metered SIP trunking, teams can provide blocks of minutes to customers with unlimited SIP channels, which can be upgraded to a bigger bundle according to requirements. Additionally, the direct inward dial functionality enables dealers to receive calls directly on a dedicated phone number via their analog PBX or VoIP IP PBX extension. SIPTRUNK lets IT consultants...
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SIPTRUNK customers

SIPTRUNK.com User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 127 reviews

User Profile

Brian

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2019

Excellent SIP trunking provider

I've been working with a variety of SIP trunks and PBX vendors for about a decade now, these guys are by far my favorite trunking provider. We currently manage about 15 systems using SIPTRUNK.com's services, and we have never experienced any trunk downtime for any of them. Good, responsive support when needed, easy to order and configure new services, and extremely reliable.

Pros

Very reliable, easy to administer through the website, and a good selection of DIDs in just about every area code. Can also easily get big blocks of numbers by request if desired.

Cons

The only negative feature I can think of is that their name can be a little confusing for customers - trying to tell people that their SIP trunks are through a company called SIPTRUNK, it's a bit of a word game at times. Zero issues with these guys aside from that

Lynn

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2020

Awesome Service

I install phone systems for my business and I switch to Siptrunk about a year ago and I have never looked back. They are the best to work with in my 25 years of IT and phone system experience.

Pros

Easy to use. Voice, Fax, and SMS services are easy to setup and use. Porting numbers to them are easy and voice quality as an internet based provider is fantastic!

Cons

The eFax service is tied to an email address so if I have multiple users wanting to use the one fax number...it can be a challenge. They also have great tech support, but their policy is to take electronically submitted support tickets first them take calls...You can be on hold for a long time if their is a large issue.

Reasons for choosing SIPTRUNK.com

Web site ease of use, and good support...I can get timely responses.

Reasons for switching to SIPTRUNK.com

Quality of voice calls.

Ryan

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

September 2020

Good Product - Support lacks

As years have gone by the support received from the support organization has gone down hill. In order to try and save a client of ours that uses their service they wouldn't take a fifteen minute phone call with the client.

Pros

The web interface to provision and setup a customers account is awesome.

Cons

The customer service and support on the product is horrible. You are now told when you call in that phone calls are last priority for them. Then when you email you get horrible support.

User Profile

James

Verified reviewer

Company size: 51-200 employees

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2018

Overall the best value sip provider out there

We've been using them for three years with great support and service.

Pros

This companies systems are great in the sense they have an almost real time provisioning system that's automated. They also have overall good support. They have created redundant SIP peers which allows for more uptime.

Cons

They are not the cheapest sip provider out there, however their reliability out weights the cost. My biggest compliant is they use bandwidth.com for their back end carrier and there doesn't seem to be a way to choose a different CLEC.

Steven

Verified reviewer

Company size: 1 employee

Industry: Computer Networking

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2018

Best easiest and most affordable Sip Trunk Provider

Pros

Very easy to order and set up. They give you very clear instructions and excellent support. Need to add another channel? Super easy. Even as an affiliate I can easily login and help my customers. they send alerts each month of how many times you've maxed out your channels so you can adjust accordingly.

Cons

Billing is a little weird. They charge at the first of each month but when you want to add additional channels in the middle of the month it gets kind of confusing as far as building goes. But that's easy to overlook.

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