About SIPTRUNK.com

SIPTRUNK is a web-based SIP trunking reseller software designed to help businesses manage hosted voice services and unified communications from a single platform. Key features include direct inward dialing, toll-free numbers, international calling, call data records and private labeling.

Telecommunication agents using SIPTRUNK can handle all incoming and outgoing phone calls via a single channel. With metered SIP trunking, teams can provide blocks of minutes to customers with unlimited SIP channels, which can be upgraded to a bigger bundle according to requirements. Additionally, the direct inward dial functionality enables dealers to receive calls directly on a dedicated phone number via their analog PBX or VoIP IP PBX extension.

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Supported Operating System(s):

Web browser (OS agnostic)

123 Reviews of SIPTRUNK.com

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(103)

103

4 stars

(16)

16

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 123 results

June 2019

User Profile Picture

Brian from TechBrains

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Excellent SIP trunking provider

I've been working with a variety of SIP trunks and PBX vendors for about a decade now, these guys are by far my favorite trunking provider. We currently manage about 15 systems using SIPTRUNK.com's services, and we have never experienced any trunk downtime for any of them. Good, responsive support when needed, easy to order and configure new services, and extremely reliable.

Pros

Very reliable, easy to administer through the website, and a good selection of DIDs in just about every area code. Can also easily get big blocks of numbers by request if desired.

Cons

The only negative feature I can think of is that their name can be a little confusing for customers - trying to tell people that their SIP trunks are through a company called SIPTRUNK, it's a bit of a word game at times. Zero issues with these guys aside from that

January 2020

Lynn from Cyber Solutions, LLC

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Awesome Service

I install phone systems for my business and I switch to Siptrunk about a year ago and I have never looked back. They are the best to work with in my 25 years of IT and phone system experience.

Pros

Easy to use. Voice, Fax, and SMS services are easy to setup and use. Porting numbers to them are easy and voice quality as an internet based provider is fantastic!

Cons

The eFax service is tied to an email address so if I have multiple users wanting to use the one fax number...it can be a challenge. They also have great tech support, but their policy is to take electronically submitted support tickets first them take calls...You can be on hold for a long time if their is a large issue.

Reasons for Choosing SIPTRUNK.com

Web site ease of use, and good support...I can get timely responses.

Reasons for Switching to SIPTRUNK.com

Quality of voice calls.

September 2020

Ryan from DataCorps Technology Solutions

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

September 2020

Good Product - Support lacks

As years have gone by the support received from the support organization has gone down hill. In order to try and save a client of ours that uses their service they wouldn't take a fifteen minute phone call with the client.

Pros

The web interface to provision and setup a customers account is awesome.

Cons

The customer service and support on the product is horrible. You are now told when you call in that phone calls are last priority for them. Then when you email you get horrible support.

November 2018

User Profile Picture

James from JDUB Group, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Overall the best value sip provider out there

We've been using them for three years with great support and service.

Pros

This companies systems are great in the sense they have an almost real time provisioning system that's automated. They also have overall good support. They have created redundant SIP peers which allows for more uptime.

Cons

They are not the cheapest sip provider out there, however their reliability out weights the cost. My biggest compliant is they use bandwidth.com for their back end carrier and there doesn't seem to be a way to choose a different CLEC.

February 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2020

Easy & reliable VoIP solution

I have been using it from few years and no complains so far.

Pros

1- Its diffidently great cost saving for business. 2- Easy to use. 3- Excellent voice quality.

Cons

Support sometime takes long time to respond but overall would say none so far, it works as expected.