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SIPTRUNK.com User Reviews
OVERALL RATING
Showing 1 - 5 of 127 reviews

Brian
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
June 2019
Excellent SIP trunking provider
I've been working with a variety of SIP trunks and PBX vendors for about a decade now, these guys are by far my favorite trunking provider. We currently manage about 15 systems using SIPTRUNK.com's services, and we have never experienced any trunk downtime for any of them. Good, responsive support when needed, easy to order and configure new services, and extremely reliable.
Pros
Very reliable, easy to administer through the website, and a good selection of DIDs in just about every area code. Can also easily get big blocks of numbers by request if desired.
Cons
The only negative feature I can think of is that their name can be a little confusing for customers - trying to tell people that their SIP trunks are through a company called SIPTRUNK, it's a bit of a word game at times. Zero issues with these guys aside from that
Lynn
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
January 2020
Awesome Service
I install phone systems for my business and I switch to Siptrunk about a year ago and I have never looked back. They are the best to work with in my 25 years of IT and phone system experience.
Pros
Easy to use. Voice, Fax, and SMS services are easy to setup and use. Porting numbers to them are easy and voice quality as an internet based provider is fantastic!
Cons
The eFax service is tied to an email address so if I have multiple users wanting to use the one fax number...it can be a challenge. They also have great tech support, but their policy is to take electronically submitted support tickets first them take calls...You can be on hold for a long time if their is a large issue.
Reasons for choosing SIPTRUNK.com
Web site ease of use, and good support...I can get timely responses.
Reasons for switching to SIPTRUNK.com
Quality of voice calls.
Ryan
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
September 2020
Good Product - Support lacks
As years have gone by the support received from the support organization has gone down hill. In order to try and save a client of ours that uses their service they wouldn't take a fifteen minute phone call with the client.
Pros
The web interface to provision and setup a customers account is awesome.
Cons
The customer service and support on the product is horrible. You are now told when you call in that phone calls are last priority for them. Then when you email you get horrible support.

James
Verified reviewer
Company size: 51-200 employees
Industry: Computer & Network Security
Time used: More than 2 years
Review Source: Capterra
November 2018
Overall the best value sip provider out there
We've been using them for three years with great support and service.
Pros
This companies systems are great in the sense they have an almost real time provisioning system that's automated. They also have overall good support. They have created redundant SIP peers which allows for more uptime.
Cons
They are not the cheapest sip provider out there, however their reliability out weights the cost. My biggest compliant is they use bandwidth.com for their back end carrier and there doesn't seem to be a way to choose a different CLEC.
Steven
Verified reviewer
Company size: 1 employee
Industry: Computer Networking
Time used: Less than 12 months
Review Source: Capterra
November 2018
Best easiest and most affordable Sip Trunk Provider
Pros
Very easy to order and set up. They give you very clear instructions and excellent support. Need to add another channel? Super easy. Even as an affiliate I can easily login and help my customers. they send alerts each month of how many times you've maxed out your channels so you can adjust accordingly.
Cons
Billing is a little weird. They charge at the first of each month but when you want to add additional channels in the middle of the month it gets kind of confusing as far as building goes. But that's easy to overlook.