Excellent SIP trunking provider

I've been working with a variety of SIP trunks and PBX vendors for about a decade now, these guys are by far my favorite trunking provider. We currently manage about 15 systems using SIPTRUNK.com's services, and we have never experienced any trunk downtime for any of them. Good, responsive support when needed, easy to order and configure new services, and extremely reliable.

Pros

Very reliable, easy to administer through the website, and a good selection of DIDs in just about every area code. Can also easily get big blocks of numbers by request if desired.

Cons

The only negative feature I can think of is that their name can be a little confusing for customers - trying to tell people that their SIP trunks are through a company called SIPTRUNK, it's a bit of a word game at times. Zero issues with these guys aside from that

Awesome Service

I install phone systems for my business and I switch to Siptrunk about a year ago and I have never looked back. They are the best to work with in my 25 years of IT and phone system experience.

Pros

Easy to use. Voice, Fax, and SMS services are easy to setup and use. Porting numbers to them are easy and voice quality as an internet based provider is fantastic!

Cons

The eFax service is tied to an email address so if I have multiple users wanting to use the one fax number...it can be a challenge. They also have great tech support, but their policy is to take electronically submitted support tickets first them take calls...You can be on hold for a long time if their is a large issue.

Good Product - Support lacks

As years have gone by the support received from the support organization has gone down hill. In order to try and save a client of ours that uses their service they wouldn't take a fifteen minute phone call with the client.

Pros

The web interface to provision and setup a customers account is awesome.

Cons

The customer service and support on the product is horrible. You are now told when you call in that phone calls are last priority for them. Then when you email you get horrible support.

Overall the best value sip provider out there

We've been using them for three years with great support and service.

Pros

This companies systems are great in the sense they have an almost real time provisioning system that's automated. They also have overall good support. They have created redundant SIP peers which allows for more uptime.

Cons

They are not the cheapest sip provider out there, however their reliability out weights the cost. My biggest compliant is they use bandwidth.com for their back end carrier and there doesn't seem to be a way to choose a different CLEC.

Easy & reliable VoIP solution

I have been using it from few years and no complains so far.

Pros

1- Its diffidently great cost saving for business. 2- Easy to use. 3- Excellent voice quality.

Cons

Support sometime takes long time to respond but overall would say none so far, it works as expected.