Skype

RATING:

4.2

(447)

About Skype

Skype is a VoIP solution by Microsoft that allows users to make phone calls, host or join video conferences, and send and receive instant messages in one-on-one or group chats. The software is preinstalled on many Windows systems, and is free for basic use, with additional charges for calling local or national phone numbers. Skype is aimed at individuals and only offers basic functions for business users. Skype offers a range of functionality in addition to VoIP telephony to Skype users, cellphones, and landlines. Users can exchange messages and send files to their contacts, and host conferences with or without video streams, with up to 50 participants. Skype also provides screen sharing capabilities, a customizable interface, and the ability to import contacts into an...

Skype Pricing

Free trial: 

Not Available

Free version: 

Available

Skype video calls
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Skype Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Skype

1 - 5 of 391 Reviews

User Profile

el mahdi

Verified reviewer

Information Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

Fast and Practical Communication

Skype is an excellent and easy-to-use chat program that I recommend to anyone looking for a remote meeting coordinator, supports a wide range of operating systems

PROS

Skype is a special program with a lot of features such as: - All versions are free - Easy to download and use - Good quality of chatting and messaging, easy and practical - The program has a high level of security - Old messages can be accessed even after 3 years

CONS

In order to excel, it would be good to pay attention to some details, for example: - A clear change in the quality of services after Microsoft included Skype - Video conferencing can include 100 people, but when it exceeds 20, the quality of sound and image decreases and the program malfunctions a little

Reason for choosing Skype

Good quality of chatting and messaging, easy and practical

Paul

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2022

Great for IMs but not for heavy conferencing

Out of all the alternatives we tested, Skype offers the best balance of usability and features. Other apps are simply heavy and overkill for what we need. It's light, fast, and easy to use. Skype has become our top choice for IMs & quick video calls!

PROS

1) "Join via link" feature for hosting calls works effortlessly and excellently. 2) Love the simple & clean interface, and its consistency across different devices. 3) Uncluttered dialer with ultra-fast contact recognition. 4) The "Moderated Group Chats" feature are superbly helpful for big organizations. 5) Their custom emojis are just iconic, distinctive, and has more personality!

CONS

1) Screensharing is hit-and-miss. Oftentimes the shared screen is grainy and severely lagging despite the stable gigabit connection. 2) Calls get canceled out when dual-dialed (both parties try to call each other at the same time). 3) Can't get it to integrate well with most calendar apps. 4) Skype-to-Phone feature doesn't work with most local numbers despite having them under the same region of our subscription. 5) Text search feature is cripplingly weak and slow to match results. 6) Media manager needs fixing - previously shared files end up corrupted and unretrievable at times.

Reason for choosing Skype

Skype generally offers a more consistent cross-platform experience across different devices.

Reasons for switching to Skype

1) Skype is easier to roll out overall. 2) Skype is lighter on system resources. 3) We found the least software friction and learning curve from our end users with Skype. It's so easy to use that everyone instinctively "gets it" at a glance! 4) Bonus: Our Microsoft Office 365 subscription comes with Skype call credits.

Roberto

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2022

We are migrating to Slack

Great but some features could be improved

PROS

We have been using Skype since before COVID, one thing I really like is the confirmation messages, showing that the other party already reviewed your message. Overall, it was a great asset during our work from home phase, but since then our company introduced us to Slack. Nevertheless, Skype is still in use by some teams inside our company for internal communication platform. We use the most of embedded options, like short text message, direct conversations, conferences and video chats.

CONS

But the main issue is that regardless how great your bandwidth is (you could have up to 1GBPS) and you'll still have connexion issues, making the reliability of the app quite low compared to others like Slack.

Siddharth

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

Easiest communicator for office teams

Excellent to use, easy and user experience is great.

PROS

Ease of installation / Online web version availability. Ease of usage. Simple chat / group chat creation

CONS

Phone calling rates are high. The installed version logs off sometimes without notice.

Kinna Darlene

Automotive, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed July 2022

Great for most applications!

Skype was easy to use and is not expensive. We really saw benefits from the video conferencing and screen sharing features. We even used Skype to train new employees. For most applications this is a great program and I would recommend it to anyone as long as they don't need more than 50-100 participants while conferencing.

PROS

Skype is low cost, easy to use no matter what type of device you're on, several helpful features for presentations or conferencing, and you can easily use it with other software. I do enjoy using Skype and it is easy to navigate.

CONS

The main con is that while the audio is usually clear, white noise or background noise often causes problems. Its not clear what the solution is and it's hard to contact customer support. Another con is that if you're a large group or company and need to include more than 50 or so participants it can be difficult and I believe it only allows 100 participants total.

Reasons for switching to Skype

Zoom did not work for us. We actually started with Skype and switched to zoom but then switched back for a period.