About Slack

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.

Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.

Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.

Slack...


Read More

Supported Operating System(s):

20,664 Reviews of Slack

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14,893)

14,893

4 stars

(5,134)

5,134

3 stars

(824)

824

2 stars

(119)

119

1 stars

(43)

43

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20664 results

August 2021

User Profile Picture

Sourabh from Oracle

Verified Reviewer

Company Size: 10,000+ employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2021

Slack makes business communication easy, efficient and engaging

I have enjoyed every bit of using slack, it gives me a feeling of using a robust yet state of the art communication platform. Hats off to the folks at slack, keep the good work going !!

Pros

It has carved a new segment in business communication and remote collaboration. Right now it is the gold standard as far as combining email and chat go. The User Interface is peppy and fun. The User Experience is very intuitive and efficient. We can edit messages that were sent without much noise. Love the slackbot as well it is very effective if used correctly. There are some really cool geeky features like Marvin etc which add the much needed spice to the remote work environment.

Cons

I haven't seen/used a native audio or video calling feature on slack, there are some advantages of having 3rd party video conferencing integration support but an inbuilt audio and video calling would have made this an absolute front runner in its segment. There should be a feature to notify when someone has logged in back to slack.

Reasons for Switching to Slack

I changed my workplace hence i had to switch to slack. But overall iam very happy with the experience of slack compared to its peers. Cisco Jabber is just out of date in comparison to other chat applications. Microsoft teams is too worried about not eating into Microsoft outlook's market share and shy's away from supporting a full fledged team colloboration support features.

October 2021

Carmel from Images Enterprises LLC

Company Size: 1 employee

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Innovative Tool for Team Building!

Overall I really enjoy slack! I prefer the desktop version over the web version. The desktop version allows quicker access! Also the direct message feature is important feature in slack that I use. Often at times sensitive message have to be share with an individual rather than the group. Also the emoji's are plentiful selection! I love the mass variety and options available!

Pros

The greatest thing I like about slack is the ability to create different channels to assist on different topics , groups, and teams within the organization! I also like the accessibility features! You can access Slack from virtually any device! I travel a lot and this feature is extremely important!

Cons

The software features can take some time to get use to if you have no computer experience. For me my biggest challenge was learning on how to use the alerts and notification features within the program. But in fairness I was able to grasp everything within a few days. So not that long at all.

Reasons for Switching to Slack

I loved the features that slack offers compared to the limitations of the Whatsapp. Also I like the application in Slack that are more innovative!

August 2021

Matthew from EnergyLink

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Slack is great for all business types

I love using Slack. It just makes working remotely so much easier because your coworkers are just a quick message away on your phone or computer. You can also organize things very easily by creating "channels" for certain topics, which makes it so you know immediately the context of what people are asking of you when you get messages. It's a fantastic tool for small, medium, and large businesses.

Pros

The features I like the most about Slack are their API integrations and app marketplace (which makes it easy to connect the software you currently use to perform automations) and how it streamlines team communication by making it so easy to message your colleagues.

Cons

There's not a lot to dislike about Slack, but the one thing I would say is that I wish Slack would let you assign tasks to colleagues and send automated reminders. I think this could be done by using one of their integrations, but I'd prefer for this feature to be built in.

Reasons for Choosing Slack

Slack was chosen over LeanKit because it had a much nicer user interface and clearly had more integrations.

July 2020

Jon from Beck Business Solutions LLC

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

2.0

July 2020

Slack is essentially advanced texting for business users

I started using Slack because my client required it. I find that it cuts down on my email dependence but I'm often frustrated when attempting to compose a message without standard elements such as tables, inline images, etcetrera.

Pros

I like the ability to stay in touch with our users via whatever device I'm currently using. For example, I can respond from my home computer, tablet, work computer or via my phone. I especially like the ability to be notified of a new message via my phone where I can read the message on the phone but can step over to my laptop to reply. I also appreciate the ability to add an email thread to a Slack Channel by simply adding a slack email address (each channel has a unique email address) to the CC field when I reply.

Cons

The biggest con for me is the extremely limited amount of formatting available to Slack messages. I can make a font bold and add links to files/images but I really miss the rich text features many similar apps provide. It's also frustrating to need to keep typing adding the user name(s) when I'm responding to a message. I'm assuming that this is by design but it would really be nice to be able to "Reply All" to a conversation thread. The desktop Slack application (running on Windows 10 Pro) has a "clunky" feel to it. It's written with a framework that allows the Slack developers to write HTML and JavaScript code that is essentially compiled into a Windows application and it definitely shows. Something as simple as selecting text is counter-intuitive (until you realize that it's essentially a web page mascaraing as a Windows application.

Reasons for Switching to Slack

My client required us to use Slack.

September 2021

Alexandros from The inventors, Next Generation Kids

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

September 2021

A great collaboration and communication platform for teams - even young aged ones

Coaching a team of 10-15 children from 12 to 15 can be quite challenging. However, we have been able to incorporate Slack in our day to day work. All of our communication is in Slack, independent of Facebook etc and the children had no problem with it. Great features, easy creation of subgroups and sharing. Overall great software and I probably one of the only options offering these kind of feature for free and so well integrated.

Pros

I love the easy creation of team channels for different topic, and the message threads. I honestly find it very difficult to use a platform without this feature any more. Not needing to spam the whole team with a smaller conversation is great, especially for younger teams. Also third party integrations is a feature I use all the time, mostly Google drive and simple poll for now.

Cons

Sometimes the notifications on my phone don't work very well and i occasionally have some complaints from third party apps (which has little to do with Slack though), like not being able to edit polls from simple poll etc.

Reasons for Switching to Slack

Well, hangouts is kind of a mess, hard to use and minimal features. I would generally advise against it.