I like this app and was first introduced to it when I joined a technical support team. It is fast and reliable and has a nice interface which is easy to navigate.

I liked it because it has this great feature of integration with other software like google drive.

Love that it's user friendly and was very easy to set up. It is real easy to communicate with other team members.

Slack is refined, clean, and very user friendly. It integrates with many other tools in our stack and always offers a great experience.

The different channels help to keep conversations organized. The fun features make this instant messaging fun and add flair.

When te connection is down, the messages stay grey and after some minutes, they fail, so sometimes the internet connection come back and those failed messages are sent after the previous ones.

Overall, I'd say that once a company is used to the mechanisms and abilities of slack, it has the potential to do a lot of good. Once comfortable with it, it is quite efficient and enjoyable.

The best thing about Slack is the ease of use and the ability to communicate quickly and effectively across multiple teams/projects.

I love the feature that allows you to pin links to the header of a channel making it easy for others to access certain documents. In addition,  The Slackbot is a great help tool.

It's really useful, practical and easy to use. Great way to communicate and even fun because you can add your own emogi and use giphy.

It is super user friendly and able to navigate through the platform with ease. It has been money well spent and has helped our business flourish.

I recommend it to everyone I know. More people should use it! perhaps invest more on marketing so that it is more popular among crowds.

The best thing about this software is its easy to use and very useful functions. I love being able to select groups to notify or send announcements easy, essentially getting rid of email.

The only thing that I dislike is that I can easily get distracted by the notifications.

What is nice about slack is that you can have multiple channels based on what the communities interests are and that tagging people in messaging is really helpful.

After working in companies that used popular but non ideal instant messaging apps, having a solution as Slack for messaging the team is a lifesaver.

This software is the best source of communication because here are chatting opportunity is always free and reliable.

Allows superb enterprise-level communication. Integrates with other software seamlessly and allows productivity to be maximized.

It has been a great experience, and customer service is helpful and friendly. It is the perfect software to keep in touch given the difficulties of 2020.

Overall it's good, fast and very user friendly once you start using it you will love this app.

Webhooks are incredibly useful. Custom emojis are great for teams to develop a fun atmosphere.

From keeping message history to other basic necessities, Slack charged for a lot of it. Comparing it to Discord, it cannot compete.

Super light and easy to use interface. Integration services with Google apps (Calendar, Sheets, etc) are excellent and seamlessly integrated into the conversations.

I love the look and how it is comfortable in the eyes. Functional in all aspects especially the integration with other apps that we use like Time Doctor and Asana.

You can easily confuse groups your in and comment something to the wrong team ( I've done it on many occasions) and confused the heck out of some coworkers.

Functionality is good and in the vast majority of cases it works well. Customer Support is decent although more emphasis on good vibes than expertise means you get what you pay for.

Great solution for looking professional, quickly.

This is already a great product—and the developers seem to be all over making it better.

Fantastic customer support. Very flexible product and a great overall experience.

It's very easy to your, easy to deploy, easy to train staff to use.

When a call comes in it takes a while to notify people and multiple people can answer at the same time without realizing it and it sounds really stupid to the caller.

When I signed up it charged per team and phone line. I still get just one line, one voicemeail.

It worked pretty flawlessly, with excellent sound quality.

It had a phone number that I really wanted and was excited was offered through a solution I needed.

Problem is answering calls ... many times they're already hung up by the time I'm able to get to the call. It's got some major refining in the area of speed and efficiency.

Other benefits that I really appreciate include.

I love how Yodel integrates with Slack so I'm notified of incoming calls and if someone leaves a message it is transcribed directly into the Slack channel of my choice.

I dont like that it is so integrated in slack.

It does have it's problems every now and then which might be due to how Slack does things but it does get frustrating if you staff cannot take phone calls.

US Dollar

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.


Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.


Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.


Slack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.



LongDescription

Commenting/Notes

Milestone Tracking

Messaging

Surveys & Feedback

Meeting Management

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Activity/News Feed

Video Chat

SSL Security

Single Sign On

Project Planning/Scheduling

Project Management

Real Time Synchronization

Communication Management

Brainstorming

Call Recording

Calendar Management

Collaboration Tools

Full Text Search

Presentation Streaming

File Transfer

Group Management

Call Routing

Testing/QA Management

Audio / Video Conferencing

Audio Calls

Notes Management

Screen Sharing

Mobile Access

Compliance Management

Real Time Data

Discussions/Forums

Agile Methodologies

Two-Factor Authentication

Issue Management

Real-Time Notifications

Call Conferencing

Workflow Management

Real-Time Updates

Video Support

Percent-Complete Tracking

File Sharing

Alerts/Notifications

Traditional Methodologies

Multi-User Collaboration

Time & Expense Tracking

Authentication

Reporting/Project Tracking

Real-Time Chat

Chat/Messaging

Billing & Invoicing

For Sales Teams/Organizations

Team Chat

Interaction Tracking

Two Way Audio & Video

Budget Management

Usage Tracking/Analytics

In-App Training

Prioritization

Remote Access/Control

Video Conferencing

Communications Management

Drag & Drop

Remote Support

Tagging

Archiving & Retention

Third-Party Integrations

Onboarding

Task Management

Live Chat

Document Management

@mentions

Search/Filter

Member Directory

Support Ticket Management

Contact Management

Multi-Channel Communication

Knowledge Base Management

For Small Businesses

Productivity Tools

Real-time Consumer-facing Chat

Content Delivery

Content Management

Reporting/Analytics

Screen Capture

Screen Recording

Audio Capture

Reporting & Statistics

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Slack

In Person

Live Online

Documentation

Videos

Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts. Key features include canned responses, speech recognition, call recording, conference calling, notifications, and comments. 


Businesses can use Yodel to set up welcome messages for incoming calls and record a custom message for calls directed to voicemail. The solution lets team members manage and filter calls from queues, monitor active calls and transcribe them in text or audio formats. Additionally, the application enables agents to analyze caller intent and route them to respective departments using voice IVR. 


Yodel integrates with multiple third-party platforms such as Slack, Drift, Integromat, Dialogflow, Microsoft Teams, Freshdesk, G Suite, JIRA Software, LinkedIn, and more. It comes with a mobile application for iOS. The solution is available on monthly subscriptions and support is provided via phone and documentation. 



Call Transfer

SMS Messaging

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Call Logging

On-Demand Recording

Call Center Management

Call Disposition

VoIP

Call List Management

Call Queues

Text to Speech

VoIP Connection

Voicemail Transcription

Inbound Call Center

Phone Key Input

Call Reporting

Queue Management

Role-Based Permissions

Unified Communications

Call Screening

Computer Telephony Integration

Manual Dialer

Video Call Recording

Conferencing

Voice Customization

Call Tracking

Call Transcription

Call Monitoring

Callback Scheduling

SIP Trunking

Multi-Language

Web browser (OS agnostic)

Pricing is based on team size, with per-user pricing decreasing as number of users increases.
Yodel Premium starts at $25/user/month for 1-5 users, decreasing to $17.50/user/month for more than 50 users.
Yodel Premium Plus starts at $35/user/month for 1-5 users, decreasing to $27.50/user/month for more than 50 users.

Slack vs Yodel

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Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

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