--- title: "smrtPhone Software Reviews, Demo & Pricing - 2026" description: "Review of smrtPhone Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/smrtphone-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Tracking Software](https://www.softwareadvice.com/voip/call-tracking-comparison/) / smrtPhone Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/voip/smrtphone-profile/alternatives/) # smrtPhone Review From $75-$125/month Free trial 2 plans Wondering if smrtPhone is right for your organization? Our Call Tracking Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview smrtPhone 4.7 [(67)](https://www.softwareadvice.com/voip/smrtphone-profile/#reviews) Pricing Starting at $75.00 usage based per month ### About smrtPhone smrtPhone is an Agentic Conversation Platform where business conversations actually run — across people and AI, without resetting. Most teams lose revenue because conversations break between handoffs. Follow-ups slip. Context disappears. smrtPhone carries conversations forward. smrtAgents are trained AI workers you hire into roles. They handle calls, follow up with leads, qualify prospects, and escalate to humans with full memory of every prior interaction. They don't need prompting. They don't forget. smrtPhone connects directly to your CRM so conversations become the record — not something logged after the fact. Every call, text, and voicemail is carried forward as shared context between humans and agents. Eight years of production-grade telecom infrastructure. Thousands of concurrent conversations. Real reliability, not demos. Wondering if smrtPhone is right for your organization? Our Call Tracking Software selection experts can help you in 15 minutes or less. ## smrtPhone User Interface ## Popular smrtPhone Alternatives Main Product smrtPhone 4.7 [(67)](https://www.softwareadvice.com/voip/smrtphone-profile/#reviews) Ratings Breakdown - 4.75Ease of use - 4.64Value for money - 4.60Customer support - 4.51Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(361)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.61Value for money - 4.65Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(885)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1205)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(467)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.10Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price ## smrtPhone Pricing and Plans Starting price: $75.00 per month Free Trial Free Version Standard $75.00 usage based, per month Plan includes: - 10 Users Included - Team Management Tools - Team Inboxes - Shared Voicemail - Simultaneous Ring - Round Robin Call Flows - Agent and Team Analytics Pro $125.00 usage based, per month Plan includes: - Unlimited Users - Call Monitoring - Listen / Whisper / Join - Warm Transfers - Conference Calling - Area Code Matching - Advanced Video Calling Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## smrtPhone Features - Popular features found in Call Tracking Caller ID Call Monitoring Call Routing Call Transcription Computer Telephony Integration Conversion Tracking CRM IVR Keyword Tracking Voice Mail - More features of smrtPhone Activity Dashboard Activity Tracking Alerts/Notifications Answering Machine Detection API Auto-Dialer Automatic Call Distribution Automatic Outbound Dialer Call Center Management Call Conferencing Call Disposition Call List Management Call Logging Call Recording Call Reporting Call Scripting Call Tracking Call Tracking Metrics Call Transfer Call Whispering Campaign Analytics Campaign Management Collaboration Tools Communication Management Contact Database Contact Management Customizable Caller ID Customizable Reports Data Import/Export Interaction Tracking Lead Capture Lead Generation Lead Management Lead Qualification Live Chat Mobile Access Monitoring Multi-Campaign Performance Management Power Dialer Real-Time Monitoring Reporting/Analytics Reporting & Statistics ROI Tracking SMS Messaging Third-Party Integrations Video Conferencing Virtual Call Center ## smrtPhone Integrations Podio Integration rated 4.6 from 21 reviews Salesforce Sales Cloud Integration rated undefined from -1 review Launch Control Integration rated undefined from -1 review HighLevel Integration rated undefined from -1 review Gong.io Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 9 integrations ## smrtPhone User Reviews ## smrtPhone customer ratings - Overall rating: 4.7/5 - Total reviews: 67 ### Rating distribution - 5 stars: 52 reviews (78%) - 4 stars: 11 reviews (16%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.6/5 - Customer support: 4.6/5 - Functionality: 4.5/5 --- Have you used smrtPhone and would like to share your experience with others? ### Moved from Forefront to Smrtphone - Overall rating: 5/5 - Reviewer: Rob S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The follow up by the Smrt phone team has been excellent. They made sure I understood what to do and spend the time necessary to followup on the many small details in the transition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My CRM is Forefront and I had used their phone numbers exclusively, so a new system was completely new to me. I found it challenging at first, but the online followup with their customer service personnel and the good working relationship and knowledge of the Smrt phone people and those at Forefront, made the transition easier. #### Cons I have never used another system, so this was all new to me. I love the Forefront CRM and their numbers were already integrated. Adding a new system was a challenge for me. #### Reasons for choosing smrtPhone Their integration with my CRM seemed most robust and active. #### Reasons for switching to smrtPhone Forefront chose not to continue with their internal phone numbers and in particular not to tackle the new compliance issues. They chose to focus on their CRM. #### Vendor response Hi Rob, We are glad that you successfully made the transition to smrtPhone and we assure you that our live support will continue to be there for any other help you might need. Best, Catalin from smrtPhone Replied August 2023 --- ### SmrtPhone is the only option! - Overall rating: 5/5 - Reviewer: Cody W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Can’t live without it! Seriously - it is a crucial piece of our lead flow. It helps manage everything within our crm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support has never let me down - they always help quickly when needed! #### Cons Cost per phone number when I’m not using the marketing to that phone number is not super fun to pay for. #### Reasons for choosing smrtPhone Better integration with CRM Podio. Like to keep everything under the same umbrella for tracking purposes. #### Vendor response Hi Cody, Thanks for taking the time to review us! Our live human support works hard every day to help you as soon as possible. We are happy that you find our platform crucial for your lead flow and that you like our Podio CRM integration. Best, Catalin from smrtPhone Replied October 2024 --- ### These people will steal your money... - Overall rating: 1/5 - Reviewer: Alfredo Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered During the free trial i was deceived by smrtphone representative to add money to the account balance, the functions for the usage of this product was never approve by them for i don't know what reasons, i never had the change to use not one time this product / service, and still they kept my money when i told them i did not want to use this product /service, it was a free trial period, and till they say they are not returning my money that i was deceived to deposit to the account balance, i am not sure if i will ever get my money back, but if i ever do i will update this review. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, nothing, nothing, it is just impossible. #### Cons Everything, specially customer support, you need to get assistance? good luck with that. #### Vendor response Hi Alfredo, we appreciate you taking the time to share feedback. We take it seriously. We have reviewed the meeting recording and all Support conversations you had and they do not reflect what you say here. The trial subscription is free and we give $7 of initial credit to start, to continue making calls during the trial period you must top-up. As was explained, the $20 you added remains yours and available to you for the remainder of the trial period, even after you cancel. We will coach our team to be more explicit about our refund policy for credit balances in the future. We see that the reason you canceled was because you found the business verification process too long after 3 days. Unfortunately, this process - which is required for all SaaS phone systems - is not controlled by smrtPhone. We can be your guide and advocate, and you can still use our products while you are waiting confirmation. When you received a rejection because your market-facing brand did not match your legal documents, we escalated a ticket with our provider for you. We canceled that ticket when you canceled your account. We try our best to provide top-notch customer service and we are sorry we did not meet your expectations. We understand this was not a fit for you and we wish you the best of luck. Replied June 2023 --- ### Nationwide Acquisitions Experience w/ Smrtphone - Overall rating: 5/5 - Reviewer: Marc L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It would be great if we could have more frequent discussions with the tech team to help streamline processes on the back end. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The app is extremely easy to use, and I really value the convenience it offers! #### Cons The system does not provide options for call statuses like “wrong number” or “bad number”; it simply skips over them. #### Reasons for choosing smrtPhone Tiffany & Josh results Driven small group program! #### Reasons for switching to smrtPhone Tiffany & Josh results Driven small group program! #### Vendor response Hi Marc, Thank you for taking the time to review us. Your feedback is valuable for us, and it will be taken into account. Feel free to chat to our live human support for any help you might need. Best, Catalin from smrtPhone Replied October 2024 --- ### Smrtphone is the best way 💯 - Overall rating: 5/5 - Reviewer: Christian H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love how fast and easy it is to use smrtphone. Super user friendly anyone can get around and navigate the system. The support chat is very helpful and efficient to respond back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the fact that we can use the App when we are on the go. Not only that but we get to do live transfers between teams. #### Cons No cons I’ve used other phone systems hands down smrtPhone is the way! #### Reasons for switching to smrtPhone We had a better api Imigration built out with our CRM. #### Vendor response Hi Christian, Thanks for taking the time to review us! We value your feedback and we like that you find smrtPhone super user friendly, along with our mobile apps. smrtPhone is the way! Catalin from smrtPhone Replied October 2024 --- ### Watch out - Smrtphone may be taking over! - Overall rating: 4/5 - Reviewer: Marissa M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with Smrtphone. We have had our system issues but if you think you are going to have ANY system without issues you are unrealistic and unexperienced.... yeah, I said it. Smrtphone is definitely the best system I have used so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how user friendly the entire system is. The resource center and support is some of the best I have ever seen and I have been in the Call Center Industry for 6 years and the REI industry for 2. #### Cons This system is still growing.... So there are a lot of things they have not developed yet. My biggest pet peeve is the mobile app but I have faith. Smrtphone has implemented two of my person submission to their "this would be cool to have" option. #### Reasons for choosing smrtPhone I joined a call where [sensitive content hidden] went over the system. She was grilled and just kept her cool the enitre time. She understands their Clientel and answered every question even the ones she didnt get to on the call, she emailed. She represented the company well and thats hard to find so we gave it a try. I also liked their 30 day trial option. #### Reasons for switching to smrtPhone 360 was absolutely terrible. Could never get help, not client friendly... just not a good time and never got anything fixed. #### Vendor response Hi Marissa, Thanks for taking the time to review us and for giving us valuable information about what we can do better. Your insights regarding the mobile app will be forwarded to our developers so we can continue to improve our software. Best, Catalin from smrtPhone Replied March 2023 --- ### I’m loving it! - Overall rating: 5/5 - Reviewer: Stephen L. T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SmrtPhone is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros SmrtPhone is an outstanding platform to use. It is effective and efficient. It does everything I need it yo do. #### Cons What I like least about it is when someone calls me back, I cannot see the address; however, I do see the name. When ine is making 1,000 cold calls, I cannot remember all the addresses. #### Vendor response Hi Stephen, Thanks for taking the time to review us, it means a lot to us that you love our platform and we will take your feedback into account. Best, Catalin from smrtPhone Replied February 2025 --- ### Best work business - Overall rating: 5/5 - Reviewer: Asniel R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing, aside from some freezing moments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Business reasons. I make calls and send text messages. #### Cons It freezes sometimes and I have to reset the app. #### Vendor response Hi Asniel, Thank you for your feedback, we are happy that smrtPhone complements your business. Regarding the freezing issues, do not hesitate to contact our live human support on smrtphone.io , so they can troubleshoot that for you. Best, Catalin from smrtPhone Replied January 2025 --- ### Cheif Operating Officer - Overall rating: 5/5 - Reviewer: Mostafa Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Very easy to use and amazing customer support. #### Cons Haven't really found an issue while using it. #### Vendor response Hi Mostafa, Thank you for taking the time to review us, your feedback is very important. We are glad that smrtPhone is a good fit for your real estate business! Best, Catalin from smrtPhone Replied January 2024 --- ### Best Call Platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I used this software to integrate my Podio system with our daily phone calls. I highly recommend SmrtPhone #### Cons There is no option to use MMS on web application and dialer could be better #### Vendor response Thanks for sharing your review, we are happy that you are having a great experience with smrtPhone and we are taking the feedback you provide into consideration. If there's ever anything you need help with, feel free to ask us on our livechat support app at smrtphone.io Best, Catalin from smrtPhone Replied September 2022 --- Showing 1 - 10 of 67 Reviews Load More Reviews ## smrtPhone Popular Comparisons [800.com vs smrtPhone](https://www.softwareadvice.com/voip/800-com-profile/vs/smrtphone/)[Ringover vs smrtPhone](https://www.softwareadvice.com/voip/ringover-profile/vs/smrtphone/)[Nextiva vs smrtPhone](https://www.softwareadvice.com/compare/2683-Nextiva/vs/360490-smrtphone/) [Compare All Alternatives](https://www.softwareadvice.com/voip/smrtphone-profile/alternatives/) ## Other Top Recommended Call Tracking Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1205) Recently recommended **14** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **9** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **8** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **5** times Stuck Between Options? Our experts can help you compare smrtPhone with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice