--- title: "smrtPhone Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of smrtPhone. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if smrtPhone is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/smrtphone-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [smrtPhone](https://www.softwareadvice.com/voip/smrtphone-profile/) / smrtPhone Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/smrtphone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/smrtphone-profile/alternatives/) # smrtPhone User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 67 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 52 reviews (78%) - 4 stars: 11 reviews (16%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I've interacted with 4 employees so far, and would give each one of them 5 stars for their attitude, knowledge and helpfulness. - This is the only dialer in the market that our company find useful, effective, and efficient compared to other dialers in the market. - In fact, there have been instances during my onboarding that they have proactively reached out. ### Most mentioned cons - I realize that these are not their rules or guidelines, but it's a lot of work. - I did not like the fact that you had to go to salesforce on a seperate page in order to edit the important information, this reduces productivity as a whole when using the Dialer. - Phone number management, and i would not being able to double dial a lead in smrtdialer. ## smrtPhone customer reviews Showing reviews 1-25 of 67 (page 1). ### Moved from Forefront to Smrtphone - Overall rating: 5/5 - Reviewer: Rob S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The follow up by the Smrt phone team has been excellent. They made sure I understood what to do and spend the time necessary to followup on the many small details in the transition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My CRM is Forefront and I had used their phone numbers exclusively, so a new system was completely new to me. I found it challenging at first, but the online followup with their customer service personnel and the good working relationship and knowledge of the Smrt phone people and those at Forefront, made the transition easier. #### Cons I have never used another system, so this was all new to me. I love the Forefront CRM and their numbers were already integrated. Adding a new system was a challenge for me. #### Reasons for choosing smrtPhone Their integration with my CRM seemed most robust and active. #### Reasons for switching to smrtPhone Forefront chose not to continue with their internal phone numbers and in particular not to tackle the new compliance issues. They chose to focus on their CRM. #### Vendor response Hi Rob, We are glad that you successfully made the transition to smrtPhone and we assure you that our live support will continue to be there for any other help you might need. Best, Catalin from smrtPhone Replied August 2023 --- ### SmrtPhone is the only option! - Overall rating: 5/5 - Reviewer: Cody W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Can’t live without it! Seriously - it is a crucial piece of our lead flow. It helps manage everything within our crm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support has never let me down - they always help quickly when needed! #### Cons Cost per phone number when I’m not using the marketing to that phone number is not super fun to pay for. #### Reasons for choosing smrtPhone Better integration with CRM Podio. Like to keep everything under the same umbrella for tracking purposes. #### Vendor response Hi Cody, Thanks for taking the time to review us! Our live human support works hard every day to help you as soon as possible. We are happy that you find our platform crucial for your lead flow and that you like our Podio CRM integration. Best, Catalin from smrtPhone Replied October 2024 --- ### These people will steal your money... - Overall rating: 1/5 - Reviewer: Alfredo Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered During the free trial i was deceived by smrtphone representative to add money to the account balance, the functions for the usage of this product was never approve by them for i don't know what reasons, i never had the change to use not one time this product / service, and still they kept my money when i told them i did not want to use this product /service, it was a free trial period, and till they say they are not returning my money that i was deceived to deposit to the account balance, i am not sure if i will ever get my money back, but if i ever do i will update this review. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, nothing, nothing, it is just impossible. #### Cons Everything, specially customer support, you need to get assistance? good luck with that. #### Vendor response Hi Alfredo, we appreciate you taking the time to share feedback. We take it seriously. We have reviewed the meeting recording and all Support conversations you had and they do not reflect what you say here. The trial subscription is free and we give $7 of initial credit to start, to continue making calls during the trial period you must top-up. As was explained, the $20 you added remains yours and available to you for the remainder of the trial period, even after you cancel. We will coach our team to be more explicit about our refund policy for credit balances in the future. We see that the reason you canceled was because you found the business verification process too long after 3 days. Unfortunately, this process - which is required for all SaaS phone systems - is not controlled by smrtPhone. We can be your guide and advocate, and you can still use our products while you are waiting confirmation. When you received a rejection because your market-facing brand did not match your legal documents, we escalated a ticket with our provider for you. We canceled that ticket when you canceled your account. We try our best to provide top-notch customer service and we are sorry we did not meet your expectations. We understand this was not a fit for you and we wish you the best of luck. Replied June 2023 --- ### Watch out - Smrtphone may be taking over! - Overall rating: 4/5 - Reviewer: Marissa M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with Smrtphone. We have had our system issues but if you think you are going to have ANY system without issues you are unrealistic and unexperienced.... yeah, I said it. Smrtphone is definitely the best system I have used so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how user friendly the entire system is. The resource center and support is some of the best I have ever seen and I have been in the Call Center Industry for 6 years and the REI industry for 2. #### Cons This system is still growing.... So there are a lot of things they have not developed yet. My biggest pet peeve is the mobile app but I have faith. Smrtphone has implemented two of my person submission to their "this would be cool to have" option. #### Reasons for choosing smrtPhone I joined a call where [sensitive content hidden] went over the system. She was grilled and just kept her cool the enitre time. She understands their Clientel and answered every question even the ones she didnt get to on the call, she emailed. She represented the company well and thats hard to find so we gave it a try. I also liked their 30 day trial option. #### Reasons for switching to smrtPhone 360 was absolutely terrible. Could never get help, not client friendly... just not a good time and never got anything fixed. #### Vendor response Hi Marissa, Thanks for taking the time to review us and for giving us valuable information about what we can do better. Your insights regarding the mobile app will be forwarded to our developers so we can continue to improve our software. Best, Catalin from smrtPhone Replied March 2023 --- ### Smrtphone is the best way 💯 - Overall rating: 5/5 - Reviewer: Christian H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love how fast and easy it is to use smrtphone. Super user friendly anyone can get around and navigate the system. The support chat is very helpful and efficient to respond back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the fact that we can use the App when we are on the go. Not only that but we get to do live transfers between teams. #### Cons No cons I’ve used other phone systems hands down smrtPhone is the way! #### Reasons for switching to smrtPhone We had a better api Imigration built out with our CRM. #### Vendor response Hi Christian, Thanks for taking the time to review us! We value your feedback and we like that you find smrtPhone super user friendly, along with our mobile apps. smrtPhone is the way! Catalin from smrtPhone Replied October 2024 --- ### Nationwide Acquisitions Experience w/ Smrtphone - Overall rating: 5/5 - Reviewer: Marc L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It would be great if we could have more frequent discussions with the tech team to help streamline processes on the back end. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The app is extremely easy to use, and I really value the convenience it offers! #### Cons The system does not provide options for call statuses like “wrong number” or “bad number”; it simply skips over them. #### Reasons for choosing smrtPhone Tiffany & Josh results Driven small group program! #### Reasons for switching to smrtPhone Tiffany & Josh results Driven small group program! #### Vendor response Hi Marc, Thank you for taking the time to review us. Your feedback is valuable for us, and it will be taken into account. Feel free to chat to our live human support for any help you might need. Best, Catalin from smrtPhone Replied October 2024 --- ### Recommended 100% - Overall rating: 5/5 - Reviewer: Javier B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall is been great the fast access and the security is great. I am very thrill and satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service with very fast reaction. Also the dialer and the extensions work magnificent. #### Cons I don’t think I have one thing to say all is great #### Vendor response Hi Javier, Thank you for your feedback, it is really valuable to us. We are happy that you like our fast live human support and also our dialer and extensions. We hope to bring you more value into the future! Best, Catalin from smrtPhone Replied January 2025 --- ### Best work business - Overall rating: 5/5 - Reviewer: Asniel R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing, aside from some freezing moments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Business reasons. I make calls and send text messages. #### Cons It freezes sometimes and I have to reset the app. #### Vendor response Hi Asniel, Thank you for your feedback, we are happy that smrtPhone complements your business. Regarding the freezing issues, do not hesitate to contact our live human support on smrtphone.io , so they can troubleshoot that for you. Best, Catalin from smrtPhone Replied January 2025 --- ### Cheif Operating Officer - Overall rating: 5/5 - Reviewer: Mostafa Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Very easy to use and amazing customer support. #### Cons Haven't really found an issue while using it. #### Vendor response Hi Mostafa, Thank you for taking the time to review us, your feedback is very important. We are glad that smrtPhone is a good fit for your real estate business! Best, Catalin from smrtPhone Replied January 2024 --- ### Best Call Platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I used this software to integrate my Podio system with our daily phone calls. I highly recommend SmrtPhone #### Cons There is no option to use MMS on web application and dialer could be better #### Vendor response Thanks for sharing your review, we are happy that you are having a great experience with smrtPhone and we are taking the feedback you provide into consideration. If there's ever anything you need help with, feel free to ask us on our livechat support app at smrtphone.io Best, Catalin from smrtPhone Replied September 2022 --- ### SmrtPhone has 10x my business efficiency - Overall rating: 5/5 - Reviewer: Nick V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been amazing and made my business 10x more efficient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The click to dial and integration with podio #### Cons If the podio profiles automatically created a contact so you didn’t have to program on podio #### Vendor response Hi Nick, We are glad that smrtPhone has made your real estate business 10x more efficient and that you like our Click to dial and Podio CRM integration! Best, Catalin from smrtPhone Replied October 2024 --- ### Owner Review - Overall rating: 5/5 - Reviewer: Antione F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. Not great consistency with pricing and fees. Customer service is great and responds fast! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Integration in Podio is great. Ability to use the phone app with the integration. #### Cons Costs, so many hidden costs that add up alot over time. Majority of people I know who use the platform all have different pricing, no consistency. #### Reasons for choosing smrtPhone Recommendation from colleagues #### Reasons for switching to smrtPhone Podio integration #### Vendor response Hi Antione, thanks for taking the time to share your review, we really appreciate your feedback and we continue to improve our services taking into account what you say about us. Best, Catalin from smrtPhone Replied September 2022 --- ### Best Phone System - Overall rating: 5/5 - Reviewer: Or K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's integration with Podio and easy of use. #### Cons Nothing I could think of. It literally have everything we need #### Reasons for switching to smrtPhone Better integration with Podio #### Vendor response Hi Or, Thank you for taking the time to review us and for your kind words. We are happy that you love our Podio integration. Best, Catalin from smrtPhone Replied March 2023 --- ### Great tool - would highly recommend - Overall rating: 5/5 - Reviewer: Jeremy C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Product has been easy to use and pick up within the first couple of weeks of work #### Cons I wish there was a way to quickly label contacts so we knew who was inbound calling #### Vendor response Hi Jeremy, We are glad that you find smrtPhone easy to use, we are doing our best to onboard each new user. Thank you for your feedback, we will take it into consideration. Best, Catalin from smrtPhone Replied July 2023 --- ### Best & Easiest to Implement - Overall rating: 5/5 - Reviewer: Drew S. - Verified reviewer: Yes - Industry: Government Relations - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smrtphone's dialing product seamlessly integrates with other communication platforms, enabling users to stay connected across various channels. Integration with messaging apps, email, and social media platforms enables users to seamlessly switch between different modes of communication. Furthermore, the product's compatibility with Bluetooth devices and hands-free calling functionality ensures a hassle-free experience while driving or multitasking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface of Smrtphone's dialing product is both intuitive and user-friendly. With a clean and minimalist design, navigating through contacts and dialing numbers is a breeze. The interface is thoughtfully organized, making it easy to access favorite contacts, recent calls, and voicemail. Additionally, the inclusion of smart search features further enhances the efficiency of finding and dialing contacts, saving precious time in the process. #### Cons I couldn't put a pause on my account unfortunately.. I would've liked to pause and come back where I left off - but i can't pause, I can only cancel the membership. #### Reasons for choosing smrtPhone it integrates directly in with my Podio CRM #### Vendor response Hi Drew, Thanks for taking the time to review us. We are happy that you enjoy smrtPhone's Podio CRM deep integration. We are constantly adding new features to our products, so enjoy and stay tuned! Best, Catalin from smrtPhone Replied June 2023 --- ### Great CPI (Customer Care, Price and Integration) - Overall rating: 5/5 - Reviewer: Alan L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! We changed and are happy with the results so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most is the great customer service they have. I made easily over 100 questions in the last 3 weeks and they have all been answered with clarity, to the point and in less than 15 minutes. #### Cons I did not like the fact that you had to go to salesforce on a seperate page in order to edit the important information, this reduces productivity as a whole when using the Dialer. #### Reasons for switching to smrtPhone Overall we wanted to bring the business up by using the PWRDIALER, along side that the transparent billing structure gave us confident to manage our budget adequate. #### Vendor response Hi Alan, We appreciate your feedback and we are glad that you find our support team so useful. Thank you for your time spent giving us valuable insights on how you use our products. We assure you that we are constantly improving them in order to provide better systems and services. Best, Catalin from smrtPhone Replied April 2023 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Pat F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve enjoyed it. It is easy to use and keeps my personal number private. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It’s convenient and easy to use. I like not having to use my personal number for business. #### Cons My phone sometimes doesn’t ring when calls come in. #### Vendor response Hi Pat, Thanks for your feedback, it is valuable to us and we are taking it into account. Stay tuned for mobile app updates for an improved experience. Best, Catalin from smrtPhone Replied October 2024 --- ### Best option if using a connect CRM like Podio or Salesforce - Overall rating: 4/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 2 years ago it was still pretty rough but it has gotten significantly better since. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Integrates well with out custom built Podio CRM #### Cons There are still a few bugs to iron out with integration. Mobil app still has a ways to go. Still some bugs overall but gets better every day. #### Reasons for choosing smrtPhone Integration with Podio #### Vendor response Hi Joe, thanks for taking the time to review smrtPhone, we are happy that you are having a great experience with our platform and we continue to improve our platform and mobile apps everyday. Best, Catalin from smrtPhone Replied September 2022 --- ### Fantastic and Well Integrated - Overall rating: 5/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Better than the competition and very well priced. Take care of the end-users and you will take over the world. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Smrtphone is an absolute delight. I have never experienced a VOIP product which could seamlessly integrate with our Citrix CRM. We routinely use all of the features. Sticky Agent and Call Recording are my personal favorites. There is a mobile app which is well featured. I recommend it to everyone. #### Cons I would like to see the iOS and Android apps expanded to include more features. Give me the ability to edit call flows. Also, include spell check and auto capitalization in the mobile apps. Additionally, make a 2-way integration with Citrix Podio so that I can see the name of my lead who calls instead of their phone number. #### Reasons for switching to smrtPhone The features and Podio integration #### Vendor response Hi Matt, thanks for taking the time to review us. We are thrilled that you like smrtPhone and will continue to improve it based on your feedback. Best, Catalin from smrtPhone Replied October 2022 --- ### Great system - Overall rating: 5/5 - Reviewer: Marcos L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy use, great tool for call efficiency #### Cons Sometimes calls get hanged up since it takes about 5-7 seconds to connect #### Vendor response Hi Marcos, Thank you for taking the time to review our software. We are happy that you enjoy using our platform and we assure you that we are taking your feedback into account. Best, Catalin from smrtPhone Replied April 2023 --- ### Easy Online Phone System For Companies - Overall rating: 5/5 - Reviewer: Jonathan S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What we love the most about the system is how simple it is to use the system. Our sales team can easily navigate the platform and create new campaigns within a few clicks. #### Cons As of right now, I have nothing negative to say about the platform! #### Vendor response Hi Jonathan, thanks for taking the time to review us, we are glad that you are having a smooth experience using our platform. Best, Catalin from smrtPhone Replied September 2022 --- ### Seamless Integration - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It makes an otherwise mundane task very easy and seamless. When trying to get calls done having a system that doesn't lag, communicates well with the CRM and tracks data accuratley is very important. Smrt Phone checks all those boxes #### Cons Delay between starting call and ringtone #### Reasons for switching to smrtPhone they were a bit dishonest in the beginning sales process #### Vendor response Hey Michael, Thanks for taking the time to review us. We are glad that you appreciate using smrtPhone and we are taking your feedback into account, so that we can constantly improve our platform. Best, Catalin from smrtPhone Replied May 2023 --- ### Feeling Smart with Smrt Phone - Overall rating: 5/5 - Reviewer: Brendan P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it's been great. I've interacted with 4 employees so far, and would give each one of them 5 stars for their attitude, knowledge and helpfulness. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about SmrtPhone is how responsive and helpful their support team is. In fact, there have been instances during my onboarding that they have proactively reached out. They make the learning curve very easy to overcome. They under promise and over deliver on approval and registration times and you're up and running in a day or less, compared to some other providers #### Cons What I like least is the amount of hoops I have to jump through to send text messages. Especially since I'm not text blasting and only communicating with warm leads. I realize that these are not their rules or guidelines, but it's a lot of work. Especially since we get leads from a 3rd party, mostly. #### Reasons for choosing smrtPhone I chose it because it integrated with Podio and had all the features I required #### Vendor response Hi Brendan, Thank you for taking the time to share your experience with smrtPhone! We’re thrilled to hear that our support team made onboarding smooth and that you’ve been able to get up and running quickly. We appreciate your feedback regarding text message registration—our goal is always to make compliance as seamless as possible, and we’ll continue working to simplify that process wherever we can. We’re grateful you chose smrtPhone for its Podio integration and features, and we’re excited to keep supporting your growth in real estate. Catalin from smrtPhone Replied November 2025 --- ### Smart choice - Overall rating: 5/5 - Reviewer: Martha S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Effortless for a business. I was able to let a client listen to a recording of our call and that saved me money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That is connected to podio and that it records my calls. I can always listen to my calls after and before calling again #### Cons Sometimes the call does not hung up once done. Also, I am not able to send images on text #### Vendor response Hi Martha, Thank you for taking the time to share your experience with smrtPhone! We’re so glad to hear that our Podio integration and call recording features are helping streamline your business and even save you money-that’s exactly the kind of impact we aim for. We also appreciate your candid feedback regarding call hang-ups and the inability to send images via text. We’re always working to improve the platform, and your insights help guide those efforts. If you haven’t already, our support team would love to work with you to troubleshoot that call hang-up issue. Thanks again for being part of the smrtPhone community. We’re here to support your continued success! Best, Catalin from smrtPhone Replied May 2025 --- ### Best phone system for scaling a team! - Overall rating: 5/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best experience for integration and automating our sales force. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simply the smartest phone system with all the smart features a real phone system should have to level up and scale your team or business! I recommend them and truly grateful to have them as our phone partner! #### Cons They were only missing AI and now they have AI to help improve the experience and continue scaling the team! #### Vendor response Hey David, We appreciate you taking the time to review us and we are happy that our platform helps you scale and that you like our AI Tools. Best, Catalin from smrtPhone Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/smrtphone-profile/reviews/?page=2) --- smrtPhone Reviews, Pros and Cons - 2026 Software Advice