Overall experience with smrtPhone is amazing. We have tried other providers and none compare.

Integration with Podio and the ability to customize every aspect.

Calls do get dropped, caller ID could be better, connection quality suffers sometimes even when the phone is in a great area.

I had an experience using different dialers but among all of those , I found smartdialer to be so advantage in terms of follow up and thorough communication with the prospects. I would likely prefer to recommend this one.

- Dialing session is quiet fast since there are 4 lines to dial the leads..- Whenever contacts send text messages, I can check them via phone while continuing with my dial session-It has text and voicemails features which allows agent to follow up or update HO.- it has live chats , whenever you ask assistance , you will be assisted immediately.- provided with a caller id number- communication history is on the dialing page where you can easily identify past convos with the Home Owner.

- unlike other dialer once you click the link it will route you directly to zillow, this one is not. Sometimes address on the map is incorrect.- when making callback, you still need to close the session to go to the dashboard, its a bit inconvenient

Great. Not great consistency with pricing and fees. Customer service is great and responds fast!

Integration in Podio is great. Ability to use the phone app with the integration.

Costs, so many hidden costs that add up alot over time. Majority of people I know who use the platform all have different pricing, no consistency.

Excellent, One & Only.. Simply the Best!

Ease of use , reliable support team, easy to understand self help lectures

So far there is none that i think off, I have been super satisfied overall

During the free trial i was deceived by smrtphone representative to add money to the account balance, the functions for the usage of this product was never approve by them for i don't know what reasons, i never had the change to use not one time this product / service, and still they kept my money when i told them i did not want to use this product /service, it was a free trial period, and till they say they are not returning my money that i was deceived to deposit to the account balance, i am not sure if i will ever get my money back, but if i ever do i will update this review.

Nothing, nothing, nothing, it is just impossible.

Everything, specially customer support, you need to get assistance? good luck with that.

I am an employee of REIvolution and I use smrtPhone on a daily basis. I recommend it to all our customers because it is a great product and it provides a deep integration into Podio.

Most impactful features would be the mobile app and the ability to integrate with all these various CRMs: Podio, LeftMain Salesforce, InvestorFuse. I love the customer support service which is friendly, fast and helpful.

The only thing that can always be improved would be the mobile app. Also I'm sure that a Zapier integration can open new doors for you.

I am very happy with Smrtphone. We have had our system issues but if you think you are going to have ANY system without issues you are unrealistic and unexperienced.... yeah, I said it. Smrtphone is definitely the best system I have used so far.

I love how user friendly the entire system is. The resource center and support is some of the best I have ever seen and I have been in the Call Center Industry for 6 years and the REI industry for 2.

This system is still growing.... So there are a lot of things they have not developed yet. My biggest pet peeve is the mobile app but I have faith. Smrtphone has implemented two of my person submission to their "this would be cool to have" option.

Integrates with my CRM. Call recording and the dialer

It’s expensive. Costs more that competitors.

Overall, this is a great addition to our business.

I like the smrtdialer feature as I can reach many potential clients faster.

I don't like that the mobile app doesn't have the smrtdialer. I'd also like to see this app available for mac os on my desktop.

Great! We changed and are happy with the results so far.

What I like the most is the great customer service they have. I made easily over 100 questions in the last 3 weeks and they have all been answered with clarity, to the point and in less than 15 minutes.

I did not like the fact that you had to go to salesforce on a seperate page in order to edit the important information, this reduces productivity as a whole when using the Dialer.

Best bang for your buck. For the price and integration with Podio you can not do better.

As a Podio CRM software user I have used SmrtPhone for the past few years. It can have issues when trying to run several organizations as far as call tracking. For one organization I do not think it could be better.

On text messaging you are not able to text pictures and when you receive them they are very grainy and blurry.

Great

Easy use, great tool for call efficiency

Sometimes calls get hanged up since it takes about 5-7 seconds to connect

Would recommend.

It is very easy to use and does a good job with calls. I like how they set up the call back system and ease of phone number replacement.

The dailer can be expensive due to cost per minute talk time, which adds up fast. It is also dificult to replace phone numbers and there isn't an in-app way to track spam on numbers.

2 years ago it was still pretty rough but it has gotten significantly better since.

Integrates well with out custom built Podio CRM

There are still a few bugs to iron out with integration. Mobil app still has a ways to go. Still some bugs overall but gets better every day.