smrtPhone
About smrtPhone
Awards and Recognition
smrtPhone Pricing
smrtPhone Standard - $50/month 10 users included - $5 per extra user/month smrtPhone Pro - $100/month Unlimited users - 5 local numbers
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended VoIP Software
Most Helpful Reviews for smrtPhone
1 - 5 of 47 Reviews
Ryan
Verified reviewer
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
smrtPhone is the best voip service for real estate investors.
Overall experience with smrtPhone is amazing. We have tried other providers and none compare.
PROSIntegration with Podio and the ability to customize every aspect.
CONSCalls do get dropped, caller ID could be better, connection quality suffers sometimes even when the phone is in a great area.
Reasons for switching to smrtPhone
Price and integration options with Podio
Vendor Response
Hi Ryan, thanks for taking the time to review us, we are glad that you are enjoying smrtPhone and its integrations, and I want to assure you that we are constantly pushing updates that will make your experience even better. Best, Catalin from smrtPhone
Replied November 2022
Marissa
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Watch out - Smrtphone may be taking over!
I am very happy with Smrtphone. We have had our system issues but if you think you are going to have ANY system without issues you are unrealistic and unexperienced.... yeah, I said it. Smrtphone is definitely the best system I have used so far.
PROSI love how user friendly the entire system is. The resource center and support is some of the best I have ever seen and I have been in the Call Center Industry for 6 years and the REI industry for 2.
CONSThis system is still growing.... So there are a lot of things they have not developed yet. My biggest pet peeve is the mobile app but I have faith. Smrtphone has implemented two of my person submission to their "this would be cool to have" option.
Reason for choosing smrtPhone
I joined a call where [sensitive content hidden] went over the system. She was grilled and just kept her cool the enitre time. She understands their Clientel and answered every question even the ones she didnt get to on the call, she emailed. She represented the company well and thats hard to find so we gave it a try. I also liked their 30 day trial option.
Reasons for switching to smrtPhone
360 was absolutely terrible. Could never get help, not client friendly... just not a good time and never got anything fixed.
Vendor Response
Hi Marissa, Thanks for taking the time to review us and for giving us valuable information about what we can do better. Your insights regarding the mobile app will be forwarded to our developers so we can continue to improve our software. Best, Catalin from smrtPhone
Replied March 2023
Alfredo
Real Estate, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
These people will steal your money...
During the free trial i was deceived by smrtphone representative to add money to the account balance, the functions for the usage of this product was never approve by them for i don't know what reasons, i never had the change to use not one time this product / service, and still they kept my money when i told them i did not want to use this product /service, it was a free trial period, and till they say they are not returning my money that i was deceived to deposit to the account balance, i am not sure if i will ever get my money back, but if i ever do i will update this review.
PROSNothing, nothing, nothing, it is just impossible.
CONSEverything, specially customer support, you need to get assistance? good luck with that.
Vendor Response
Hi Alfredo, we appreciate you taking the time to share feedback. We take it seriously. We have reviewed the meeting recording and all Support conversations you had and they do not reflect what you say here. The trial subscription is free and we give $7 of initial credit to start, to continue making calls during the trial period you must top-up. As was explained, the $20 you added remains yours and available to you for the remainder of the trial period, even after you cancel. We will coach our team to be more explicit about our refund policy for credit balances in the future. We see that the reason you canceled was because you found the business verification process too long after 3 days. Unfortunately, this process - which is required for all SaaS phone systems - is not controlled by smrtPhone. We can be your guide and advocate, and you can still use our products while you are waiting confirmation. When you received a rejection because your market-facing brand did not match your legal documents, we escalated a ticket with our provider for you. We canceled that ticket when you canceled your account. We try our best to provide top-notch customer service and we are sorry we did not meet your expectations. We understand this was not a fit for you and we wish you the best of luck.
Replied June 2023
Antione
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Owner Review
Great. Not great consistency with pricing and fees. Customer service is great and responds fast!
PROSIntegration in Podio is great. Ability to use the phone app with the integration.
CONSCosts, so many hidden costs that add up alot over time. Majority of people I know who use the platform all have different pricing, no consistency.
Reason for choosing smrtPhone
Recommendation from colleagues
Reasons for switching to smrtPhone
Podio integration
Vendor Response
Hi Antione, thanks for taking the time to share your review, we really appreciate your feedback and we continue to improve our services taking into account what you say about us. Best, Catalin from smrtPhone
Replied September 2022
Cezar Andrei
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
love what you guys have achieved with smrtPhone!
I am an employee of REIvolution and I use smrtPhone on a daily basis. I recommend it to all our customers because it is a great product and it provides a deep integration into Podio.
PROSMost impactful features would be the mobile app and the ability to integrate with all these various CRMs: Podio, LeftMain Salesforce, InvestorFuse. I love the customer support service which is friendly, fast and helpful.
CONSThe only thing that can always be improved would be the mobile app. Also I'm sure that a Zapier integration can open new doors for you.
Vendor Response
Thanks, Cezar, for taking the time to review us and for your feedback. Best, Catalin from smrtPhone
Replied September 2022
