We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.

There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.

No desk phones, fully mobile

available on the mobile, anywhere, anywhere

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

Easy to setup, use and integrate with and great support when or if you need it.

Like any VOIP system, you are reliant on the quality internet connection. Nothing Spoke Phone can do about that thought!

FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.

It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Helpful support team, easy to understand the systems and implement. Great notifications system and cheap way to call international numbers.

Occasionally has issues with the wifi making receiving calls difficult. Would love a feature to select regular unavailability, at the moment restricted to normal weekends, but hospitality staff usually have weekdays off so would be nice to set that up instead of each week having to mark ourselves as on holiday.

Very easy to use and works wherever we are in the world. We travel extensively so the ability to continue to operate our NZ business while out of the country for no additional cost is invaluable.

Hard to think of a criticism. SpokePhone has been great throughout.

Spoke Phone is simple to setup. The ability of having a phone system that is available on multiple platforms gives us the flexibility to answer calls efficiently.

We had some issue where users getting unregistered.

It's a simple solution that works for twilio!

I did not use it enough yet to know what is not to my liking

I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind. I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly. I haven't encountered one single rude person when I ask for help via spoke. They are always ready to help - especially [SENSITIVE CONTENT HIDDEN]. Thank you for your help.

Dropped calls are happening from time to time but it's not really the software fault. Mostly it's because of the carrier or the internet connection. It can be a bit frustrating when that happens but the customer support are always ready to give clarification on what is happening and also how to fix the problem- that is if it can be fixed at the moment.

Just great overall. I like the fact that we can call from our "landline" number making us look bigger than we are!

Very easy to set up, and the support is fantastic. They are always online and super helpful. The system itself is also really easy to use and amend as you need it to.

The only thing I dislike about it is that it doesn't work with Apple Carplay, so if I am in my car and a call comes in, I can "answer" the call but nothing is there and they can't hear me or me hear them.

Positive and co-opertative

Ease of use. Intuitive. Enabled larger team to have access to calls Responsive help team

3rd party issues when in poor reception areas

Has been really Great to deal with Spoke - never otherwise for me.

Switched from Telstra land lines to Spoke in like 1 hour - just installed some IP desk phones and for a novice like me it was very easy - Can get through to Customer executive in seconds and the quality of assistance is perfect - highly recommend Spoke on all aspects of my experience

Calls have a slight delay to get call started - once connected its fine - we are looking at our network setup - apparently we need to adjust some settings to priorities Spoke calls.

Great quality, customer service, and value for money

Nothing to report at this stage and we have used the system for many years

Spoke phone is a fantastic product that has allowed us to consolidate our entire work network to mobile, and future proof our business communications. Interface is clean and easy to use. Great customer service, support and frequent updates to the service. Would highly recommend to anybody who values a remote or out of office workspace, a rich set of features, and allowance for flexible user arrangements

Your business network entirely on mobile! Clean and easy to use interface Rich feature set with lots of additional options to add value Integration with many third party services (such as CRM) Great tech support

Periodically a very small drop in call quality, but this appears to be continually improving and does not deter from the spoke experience

Good. Ease of use to manage as an administrator

Simple set up and implementation.

Call quality can vary when moving around premise

Spoke allowed me to work remotely from another country and still be contactable through the office Phone. Creating a seamless business experience for customers. It also allows easy communication with the other members of the team. Easily one of the best small business communications tools out there.

The fact that i can work in another country and still be contactable by customers as if i was still in the office.

It was confusing setting the work hours. I was expecting to set the time i was at work. Instead it was the time i am not at work.

We enjoy using spoke phone, we can work remotely, but still be able to appear like we are in the office. Team can transfer calls to each other, but can also see when someone is already on the phone

We like the ability to transfer calls to each other.

Some of the employees have difficulty having the spoke phone ring on their phones. But this could be user error

Spoke allows us to work from anywhere with a professional phone service at our disposal. Staff can keep their personal phone numbers private while making and receiving calls on their own mobile phones. Voicemail, transferring calls between users and call conferencing are all a breeze and features such as call recording and dictation are beginning to change our workflows for the better.

Spoke brings the best bits of the office phone systems we’ve always known using the tool we always have with us. More than that it extends beyond the abilities of traditional systems by leveraging the latest technological advances. Somehow it does all of this at a very reasonable price with excellent customer service.

While Spoke is well on the way to greatness it’s still a work in progress. Features like the address book are still a little clunky but I’m told there are plans afoot for making it more user friendly and capable.

Customer service is awesome! Always there to help us out, whether its for billing issues or for help with features! Always able to chat with someone!

Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility.

I have not hand any problems or concerns about their service.

The best thing is knowing that we are not missing incoming calls or that calls are sitting on an answering machine somewhere unchecked. The other feature we like the most is the ability to transfer incoming calls between people regardless of which office they are located in. We are also very impressed with the technical support and customer service provided - at times going above and beyond to fix problems that we created at our end and need not have been they problem to fix.

We are located in a regional community where data and cell connections are sometimes patchy which means that on occasion call quality can be a problem - but this is not unique to Spoke and is an issue with mobile coverage in our area.

The Team at Spoke, especially our rep are amazing at solving problems and explaining how to make the most of their extensive feature list.

Spoke is always bringing new and innovative changes into their product design. Its innovative, smart and works very well.

The Software worked great. When there was a problem, it was resolved and communicated effectively

Network efficiency and much lower bills than Telstra!

A user friendly interface with every functionality of a full PABX system. Integrating with our 1300 numbers was simple - call quality is good. Great for virtual office set up

No negative feedback - any teething problems were easily and quickly resolved. That what customer support is for!

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls. Thank you Spoke phone!

The spoke phone app is very user friendly, easy to call out and receive calls in. Also everything is at your finger tips.

Just remember to update your Automated message, as some customers ringing back complain about it sounding suspicious as the name of the company is said in a robotic voice. Easy to update though.