Spoke Phone

RATING:

4.7

(51)

About Spoke Phone

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more. The Problem Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. The Solution Spoke empowers every employee with the information and skills to hold high-quality compliant c...

Spoke Phone Pricing

Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

Spoke Phone Cloud Business Phone System Core Features — Calls, SMS, WhatsApp, Team Inbox, Group Messaging +more

Spoke Phone Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Spoke Phone

1 - 5 of 47 Reviews

User Profile

Martin

Verified reviewer

Utilities, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

The Future is Here!!

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

PROS

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

CONS

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Vendor Response

Hi Martin, thanks so much for the review. We're looking forward to bringing AI voice productivity and integrations to your team this year!

Replied January 2019

ALAN

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

This platform works well and support is Excellent.

FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

PROS

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

CONS

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.

Reason for choosing Spoke Phone

Much better customer support and clear calls, easy to set up in minutes.

Reasons for switching to Spoke Phone

This platform is modern, customisable and easy to use, giving functionality and mobility for a much more flexible office.

Vendor Response

Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!

Replied November 2020

Dan

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Awesome Telephone Solution

PROS

Easy to setup, use and integrate with and great support when or if you need it.

CONS

Like any VOIP system, you are reliant on the quality internet connection. Nothing Spoke Phone can do about that thought!

Reason for choosing Spoke Phone

We wanted a VOIP system so that our distributed team can all be contactable as though they were in the main office.

Vendor Response

Thanks so much for the review. We really do appreciate you taking the time to write about Spoke Phone! We're excited to bring you even more value soon, through our AI roadmap that is focused on helping you increase revenue and productivity while reducing risk and cost.

Replied February 2024

Randall

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed September 2020

Its the frustrations that matter

No desk phones, fully mobile

PROS

available on the mobile, anywhere, anywhere

CONS

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

Reasons for switching to Spoke Phone

get rid of desk phone, self drive and modern features

Vendor Response

Hi Randell, Thanks for your review, and we are sorry you experienced issues with call connection time delay on Spoke Phone. Please reach out to our customer support team as your issue is easily resolvable. All the best The Spoke Phone Team

Replied August 2021

Wil

Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Good functions, easy to use, great support

PROS

Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.

CONS

There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.

Reason for choosing Spoke Phone

Whilst researching an inappropriate product, pricing and functionality were the key drivers for our choice for Spoke.

Reasons for switching to Spoke Phone

We switched from zoom because at the time zoom telephone was not available in Australia.