We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs.

Customer service has been exceptional. And they seem to be legitimately receptive of feedback, which is a great sign.

It was confusing setting the work hours. I was expecting to set the time i was at work.

Some of the employees have difficulty having the spoke phone ring on their phones. But this could be user error.

Your business network entirely on mobile. Clean and easy to use interface.

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

LOVE THEM LOVE THEM LOVE THEM. Value and options for the dollar cannot be beaten ... customer service is superb ... they've won a loyal fan for a long time.

You can expand/trim your team instantly. Great concept, I'd work for these guys because I love the technology so much.

Rich feature set with lots of additional options to add value. Integration with many third party services (such as CRM).

Would highly recommend to anybody who values a remote or out of office workspace, a rich set of features, and allowance for flexible user arrangements.

Bit confusing during set up with an auto-attendant but understand it all now.

Simple to implement, immediate benefits. Rapid rollout, and clever use of tech to provide convenience, privacy and efficient communication.

Transfers can be a little fiddly, we are on cellular service as our wifi is terrible.

Spoke phone is a fantastic product that has allowed us to consolidate our entire work network to mobile, and future proof our business communications. Interface is clean and easy to use.

Customer service outstanding. Response has been quick and very helpful.

Rep in customer service is fantastic. She is very efficient and knows the back end of the system well.

Somehow it does all of this at a very reasonable price with excellent customer service.

The whole process was bad from start to finish.

We like the ability to transfer calls to each other.

Just remember to update your Automated message, as some customers ringing back complain about it sounding suspicious as the name of the company is said in a robotic voice.

Very easy to set up, and the support is fantastic.

SpokePhone is the perfect solution to any small business.

The customers have no idea that I am sitting on the beach chilling.

I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind.

Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform.

They are always online and super helpful. The system itself is also really easy to use and amend as you need it to.

I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.

I like the Instant Meeting function the most. It is so easy to invite a colleague to join a meeting quickly, which really improves the efficiency.

It is a comfortable experience, as user and IT help desk doing troubleshoot to this application, easy to use and easy for the user.

This is best software for communication. It is highly recommend for video calls because the video quality is higher than other softwares.

I was very happy with the customer service we received as we were deciding to upgrade our account, and I love that I can use it on my phone but also as an app on my computer.

What I like most about this software is that it is reliable and provides a much better user experience than the competition.

It offers better quality in video calls. Cloud storage for recordings is an awesome feature of the software.

It's amazing what a clean, clear interface can do to provide clarity before a meeting or conference call. That is not what Zoom offers.

Great and easy to use overall. Love the ability to integrate it into Outlook and use that as a means to book meetings and join them.

This could be very frustrating as some attendees are disruptive whether that is on purpose or not. This makes it very hard for some people to learn and to teach etc.

Everyone knows how to use it, you can use it on any device because you have specific apps and it works seamlessly. So it's kind of the most popular meeting software which everyone knows how to use it.

I think its a great software to facilitate meetings and  feel like you are in the same room as others. I love using the different backgrounds.

I love he fact that its free for 40 minute meetings. I love gathering my team for training on this lovely app.

The integration with Outlook and Slack is a game-changer. The ease of use for our customers and other folks (like our board members!) helps us look professional and reliable.

It has been very helpful in conducting meetings during the pandemic. The voice and video clarity is great.

They make it super easy to use, the video and audio quality are great, and the chatbox to type in is a great additional feature.

BUT with 2020 and organizing remote events for large audiences, Zoom has been great and a life-saver.

When we switched to online learning at the beginning of the pandemic, I was so thrilled that this software was easy to use.

The ability to seamlessly involve hundreds of participants at the same time  as well as easy UI makes Zoom an amazing alternative to other competitors.

I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.

We love being able to hold meetings and the ease of inviting and logging on is worth the money spent on this service.

My favorite thing about this software is the price: FREE. You can't beat that, but not only is the software free the basic functionality that come with the free account are great.

Nothing so much to complain about the tool but sometimes the integration with google calender does not work properly.

I love how user friendly this application is. It was a breeze to purchase and sign up, the customer service is amazing.

This is the most user friendly platform of its kind and it is very reliable to work all throughout the day.

The experience was great and good product but the price isn't where it needs to be for small and medium-sized businesses to take advantage.

If you have set it to 9.30am, if somebody has technical problems at their end they will miss it because one cannot change the time from 9.30am to later.

Calls were often hacked and weird things would occur. This was hands down scary, created paranoia, and just an overall bad vibe.

Ease of use (even my elderly mom can use it!), no fee for 40 min option, good quality, well-known & respected; screen share option is nice; polls are nice.

The integration to select browsers has been a life-saver and I'd say the price is more affordable than other software in its category.

It's very easy to use, I just literally just click a button to start and that was it, the quality was great.

Was simple to integrate into Outlook so scheduling meetings is a breeze. Connection quality is superb even internationally.

I love that I can give my students the ability to write and draw on the screen, which can create more of a sense of community within the class as well.

Recently I read that Zoom had a security vulnerability, I'm worried about that and about the info hackers could get from my computer.

The ability to integrate external video devices is great for connecting broadcast equipment and have better quality meetings.

If your wifi connect is bad it can cut in and out. Whenever someone enters the meeting a sound plays that can be very annoying when your trying to listen to a presentation and someone joins late.

I honestly am not sure if it is one of the users in the meeting or if it internet related or what. However, the sound sometimes echos really bad and then the delay can be frustrating.

US Dollar

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. 

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.

LongDescription

Call Transfer

Online Voice Transmission

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

SMS Messaging

Employee Directory

SSL Security

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Call Logging

Collaboration Tools

Call Center Management

Call Disposition

VoIP

Call List Management

File Transfer

Call Routing

Virtual Extensions

Call Queues

Text to Speech

Contact Management

VoIP Connection

Audio/Video Conferencing

Mobile Access

Survey/Poll Management

Compliance Management

Real Time Data

Voicemail Transcription

Ring Groups

Customizable Caller ID

Call Scripting

Phone Key Input

Virtual Call Center

Call Reporting

Multi-Channel Communication

Real-Time Notifications

Unified Communications

Call Conferencing

Multiple Scripts

Real-Time Updates

Caller ID

Call Screening

File Sharing

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Knowledge Base Management

Reminders

Chat/Messaging

Interaction Tracking

Multiple Parties

Real Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Voice Customization

Call Tracking

Customer History

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

SIP Trunking

Activity Tracking

Live Chat

Automated Attendant

On-Demand Recording

Queue Management

Role-Based Permissions

For Cloud Phone Systems

Single Sign On

Pre-recorded Messages

Multi-Language

Security Management

Automatic User/Device Recognition

Data Security

Password Management

Authentication

Push Notifications

Mobile App

Usage Tracking/Analytics

Wireless Internet Access Control

Virtual Voicemail

App Management

Commenting/Notes

Real-Time Analytics

Real-Time Monitoring

Group Messaging

Activity Dashboard

Drag & Drop

Web browser (OS agnostic)

Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Spoke Phone

In Person

Live Online

Webinars

Documentation

Videos

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

File Management

Whiteboard

Split/Multi-Screen

User Management

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Document Storage

Session Recording

Video Chat

Real Time Editing

Multistreaming

Attendance Management

Screen Recording

Social Media Streaming

Calendar Management

Basic - for personal meetings: Free 

Pro - for small teams: $14.99/month/host

Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

Spoke Phone vs Zoom

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Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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