All Talkdesk Reviews
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Talkdesk Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.6
Value for money
4.5
Functionality
4.4
Pros
"Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business"
"The platform has good functionality, making it simple to save and edit caller data on the fly."
"For me, it’s the capacity to sync with Marketing automation, in which our purchaser data is kept which saves me a considerable amount of time because I no longer have had to open different platforms separately."
Cons
"Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone."
"I dislike the lack of recommendation for figuring out which hardware is suited best for specific applications."
"A major weakness I have been experiencing so far is that it sometimes fails; such as not being ready for calls when it is clearly impossible or not being able to accept calls from another."
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