

TeamViewer Software
FrontRunners
About TeamViewer
1 / 4




Image 1 of 4
TeamViewer contacts list
Other Top Recommended VoIP Software
TeamViewer User Reviews
OVERALL RATING
Showing 1 - 5 of 9,728 reviews
Harlan
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
September 2021
Give Support , Get support

Ernesto Alfonso
Verified reviewer
Company size: 11-50 employees
Industry: Religious Institutions
Time used: More than 2 years
Review Source: Capterra
May 2022
Imprescindible para Soporte
Es la mejor herramienta existente en el mercado para trabajar con escritorios remotos y transmisión de archivos. No imagino el soporte técnico de otro modo. TeamViewer es escencial.
Pros
La capacidad de poder controlar equipos remotos, estabilidad y distintas herramientas para proporcionar soporte remoto a otros equipos.
Cons
Se necesitan conocimientos previos, capacitación y una comunicación con el host para que proporciones sus claves de acceso.
Reasons for choosing TeamViewer
Por la facilidad de la interfaz, y ambiente amigable. Estabilidad en conexiones.
Reasons for switching to TeamViewer
Por la interfaz gráfica facilita todo trabajo, asi parece que estas frente al equipo

Alex
Verified reviewer
Company size: 1 employee
Industry: Internet
Time used: More than 2 years
Review Source: Capterra
November 2021
The best tool for remote access
I've tried all of the different apps and other companies out there, but nothing beats TeamViewer. It's one stop solution for remote support, remote access, and online meetings which really helps when you're trying to connect with customers around the world. One of my favorite tools during pandemic since I work from home.
Pros
TeamViewer is a great tool for IT professionals, as it provides a simple and secure way to connect to computers remotely. It has a range of features that make it an efficient and reliable tool for remote support. The software is easy to install and use, and it has a user-friendly interface that makes it perfect for beginners.
Cons
The free version only allows you to stay connected for a short period of time and the paid version is a little pricy for some people.
Reasons for switching to TeamViewer
stability, user permissions, Teamviewer is used more than Anydesk so in most cases, I just need to ask for the ID and password because my clients already have it installed
Bill
Company size: 2-10 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
May 2022
A solid, but expensive, remote control tool for supporting clients
TeamViewer was a great solution that allowed us to easily provide support services to our customers. However, the constant need to upgrade, the inability for older versions to talk to newer versions, and the business practices of selling perpetual licenses one day and forcing people into a subscription model the next is not reassuring.
Pros
When we chose TeamViewer, they offered a great deal for the money, spending money to buy the software license once with no recurring fees. The ability to provide "zero-install" links on our web site to allow customers to get us connected to their systems was a huge plus for a remote support environment. And even better, they were far cheaper than other solutions at the time, like GoToMyPC, LogMeIn, RAdmin, and others for an environment where you needed to support random users around the globe.
Cons
Sadly, shortly after we bought our expensive, "perpetual, no recurring fees" license and got everything set up, TeamViewer changed the game entirely, switching to a pure subscription model. So, after advertising that our high one-time fee wouldn't require maintenance fees, the new model now requires an annual subscription, and we have been stuck on v12 for the last several years with no ability to get onto a newer version unless we want to spend even more money on the subscription. As other solutions have since arisen (like Zoom) that are far less expensive, we do not feel that we will ever renew our TeamViewer license because of this. Once they turn off the ability for TeamViewer 12 to work (which they have done for older versions already), then we'll simply be removing it from our systems.
Reasons for choosing TeamViewer
TeamViewer offered a simple-to-use, no-install solution for remote support for our clients that was far cheaper than the competitors at the time.
Adnaan
Verified reviewer
Company size: 51-200 employees
Industry: Airlines/Aviation
Time used: More than 2 years
Review Source: Capterra
April 2022
Will TeamViewer be suitable for my team???
The jury is still out on this one! I would say that my experience has been a bit of an" up and down" one. Their are some aspects of TeamViewer that i compliment their team on and other aspects which need to be looked at closely and ensure that those aspects are improved moving forward, with the focus on rectifying these issues soonest. Its all about keeping the customer satisfied in an ever increasing, competitive business environment. No, TeamViewer will not be suitable for my team as for now, but i always willing to relook at it, once the TeamViewer lads get the necessary done!
Pros
TeamViewer has been a secure platform to use, with the RSA key exchange and encryption. In the aviation industry, security is paramount and TeamViewer meets that requirement. It allows me to connect to contacts globally and provides a host of additional sevices, for e.g monitoring my entire teams desktop and allows recording the sessions remotely. Added to that, TeamViewer setting up is relatively simple with equally simple configuration.It provides added options of file transfer, instant messaging and being able to manage servers remotely. It has been instumental in making it possible for me to remotely control my devices for work and home, including cameras amongst other things. Impressive? Yes indeed! But read on please.....
Cons
The UI is super boring and the TeamViewer team should get cracking on that aspect to begin with. It puts me to sleep! Additionally, similar products come in at a better price.. Transferring files that are large can be a laborious and lenghty task, becoming frustrating in this world of "instant gratification". Speed it up TeamViewer! Not the best customer service experiences that i have had. High speed internet has become an issue, especially when i try and connect to areas globally, where the speed of their internet is at a snails pace. Hence, high speed internet is a must or else you'll end up pulling out your hair. Also, Teamviewer has to be installed on every system and has to be the same version. Limiting for me! Better platforms available out there at a better price, faster and the lack of a fast internet speed is not a problem.