--- title: "TeamViewer ONE Software Reviews, Demo & Pricing - 2026" description: "Review of TeamViewer ONE Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/teamviewer-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / TeamViewer ONE Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/teamviewer-profile/alternatives/) # TeamViewer ONE Review From $24.90-$229.90/month Free version Free trial 5 plans Wondering if TeamViewer ONE is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TeamViewer ONE 4.6 [(11645)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Pricing Starting at $24.90 flat rate per month ### About TeamViewer ONE TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited time and resources. If you’re managing distributed devices, handling high ticket volumes, or juggling multiple tools, this platform helps simplify your day-to-day work. By bringing together remote access, endpoint monitoring, and AI-powered automation in one solution, TeamViewer ONE enables your team to resolve issues faster and often before users even notice them. This means fewer disruptions, lower ticket volume, and more predictable IT operations. Instead of switching between tools, you get a centralised view of devices, users, and system health, along with automated workflows that reduce repetitive tasks. This allows IT teams to focus on higher-value initiatives while maintaining performance and security. TeamViewer ONE is designed to scale with your organisation, whether you’re supporting a growing workforce or managing multiple locations. With built-in automation, proactive alerts, and guided remediation, teams can improve response times and maintain consistent service levels. For organizations looking for a solution that’s easy to adapt, efficient to operate,... and backed by responsive support, TeamViewer ONE provides a practical path to more proactive, streamlined IT management. Do you work for TeamViewer ONE? [Manage this product listing](https://www.g2.com/products/teamviewer-one/claim_requests/new?auto=true) Wondering if TeamViewer ONE is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. ## TeamViewer ONE User Interface ## Popular TeamViewer ONE Alternatives Main Product TeamViewer ONE 4.6 [(11645)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.30Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1508)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.68Value for money - 4.61Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24237)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/) 4.7 [(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.72Value for money - 4.64Customer support - 4.50Functionality Pricing Starting at €98.00 per year Get Price Alternative Product [ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/) 4.7 [(779)](https://www.softwareadvice.com/screen-sharing/isl-online-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.47Value for money - 4.72Customer support - 4.59Functionality Pricing Starting at $16.90 per month Get Price Alternative Product [GoTo Meeting](https://www.softwareadvice.com/collaboration/gotomeeting-profile/) 4.4 [(11533)](https://www.softwareadvice.com/collaboration/gotomeeting-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.31Value for money - 4.30Customer support - 4.35Functionality Pricing Starting at $14.00 per month Get Price ## TeamViewer ONE Pros and Cons We analyzed 11,645 verified reviews for TeamViewer ONE to find out what actual users really think. Select to learn more Intuitive Interface For All Users The platform is simple to navigate, with a user-friendly design that suits both tech-savvy and novice users. Quick setup, clear menus, and straightforward controls make remote sessions and assistance easy to manage for everyone. Flexible Remote Support Tools TeamViewer lets you connect to devices anywhere, making remote troubleshooting, file transfers, and support easy. It works across platforms, supports unattended access, and offers reliable performance for IT teams and individuals needing remote control. Instant Access To Any Computer TeamViewer enables fast, secure access to computers from anywhere, helping users work remotely, retrieve files, and assist others. It supports multiple devices and operating systems, streamlining remote work and technical support. High Cost And Rigid Contracts Many users find TeamViewer expensive, especially for small businesses or freelancers. Subscription management is difficult, auto-renewal policies are strict, and the free version has limited features and frequent usage restrictions. Security Risks And Password Hassles Users report concerns about past security breaches, frequent password changes, and difficulty managing access. The need for sharing codes and passwords can be confusing, and controlling permissions or restricting access is limited. Occasional Connection Instability Remote sessions can be interrupted by connection drops, glitches, or network issues. Reconnecting often requires new codes, and mismatched software versions or poor internet can cause delays and frustration during critical tasks. ## TeamViewer ONE Pricing and Plans TeamViewer ONE has five plans. TeamViewer Remote Access is $24.90/mo billed monthly. TeamViewer Business is $50.90/mo billed monthly. TeamViewer Premium is $112.90/mo billed monthly. TeamViewer Corporate is $229.90/mo billed monthly. TeamViewer Tensor is custom-priced. Free versionFree trial TeamViewer Remote Access $24.90 flat rate, per month Billed yearly; Access up to 3 unattended devices TeamViewer Remote Access plan includes: - 1 Licensed user - 1 Concurrent connection (channel) - Up to 3 concurrent sessions per channel (in tabs) - 3 Managed devices - Remote printing - File transfer / queuing TeamViewer Business $50.90 flat rate, per month Billed yearly; Access up to 200 unattended devices TeamViewer Business plan includes: - 200 Managed devices - TeamViewer Intelligence - Google Meet integration - Phone support (in 33 languages) - Unlimited attended devices to connect to - Record and playback sessions - Switch sides - Custom branding - TeamViewer AI TeamViewer Premium $112.90 flat rate, per month Billed yearly; Access up to 300 unattended devices TeamViewer Premium plan includes: - 15 Licensed users - 1 Concurrent connection (channel) - Up to 10 concurrent sessions per channel (in tabs) - 300 Managed devices - Unlimited devices to connect from - Outgoing connection reporting - TeamViewer AI TeamViewer Corporate $229.90 flat rate, per month Billed yearly; Access up to 500 unattended devices TeamViewer Corporate plan includes: - 30 Licensed users - 3 Concurrent connections (channels) - Up to 15 concurrent sessions per channel (in tabs) - 500 Managed devices - Incoming connection reporting - Mass deployment - TeamViewer AI TeamViewer Tensor Pricing dependent on contract. Enterprise offering. Fully customized license TeamViewer Tensor plan includes: - Single sign-on (SSO) - TeamViewer AI - Mobile Device Support - Enhanced mass deployment (MSI) - Auditability (audit log and API) - Premium 24-hour support available (SLA required) - Multitenancy (add-on) - Conditional Access (add-on) - DEX Essentials (add-on) - Mobile SDK (add-on) - Enterprise Integrations Package (add-on) Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does TeamViewer ONE pricing compare to alternatives? TeamViewer ONE's starting price is $24.90/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | TeamViewer ONE4.6[(11,645)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) | $24.90 /mo | Available | Available | 4.4 | | [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/)4.7[(1,508)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) | ₹480.00 /mo | Available | Available | 4.7 | | [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,237)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) | $8.75 /user/mo | Available | Available | 4.5 | | [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/) 4.7[(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/) | €98.00 /yr | Available | Available | 4.7 | | [ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/)4.7[(779)](https://www.softwareadvice.com/screen-sharing/isl-online-profile/reviews/) | $16.90 /mo | Available | Not available | 4.5 | TeamViewer ONE4.6[(11,645)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) * * * Starting price $24.90 /mo Free trial Available Free version Available Value For Money 4.4 - [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/)4.7[(1,508)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) * * * Starting price ₹480.00 /mo Free trial Available Free version Available Value For Money 4.7 - [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,237)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) * * * Starting price $8.75 /user/mo Free trial Available Free version Available Value For Money 4.5 - [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/) 4.7[(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/) * * * Starting price €98.00 /yr Free trial Available Free version Available Value For Money 4.7 - [ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/)4.7[(779)](https://www.softwareadvice.com/screen-sharing/isl-online-profile/reviews/) * * * Starting price $16.90 /mo Free trial Available Free version Not available Value For Money 4.5 ## TeamViewer ONE Features - Popular features found in Remote Desktop Access Controls/Permissions Real-Time Chat Remote Printing Screen Recording Screen Sharing - More features of TeamViewer ONE Active Directory Integration Activity Tracking AI Copilot AI/Machine Learning AI Summarization Alerts/Escalation Alerts/Notifications Anomaly/Malware Detection Anti Virus API Application Management Application Security App Management Asset Discovery Asset Tracking Assignment Management Audio Calls Audit Trail Authentication Automated Routing Automatic Backup Automatic Patch Deployment Automatic Scans Backup and Recovery Barcode/Ticket Scanning Behavioral Analytics Billing & Invoicing Build Automation BYOD Management Change Management Chatbot Chat/Messaging Client Portal Collaboration Tools Commenting/Notes Communication Management Compliance Management Configuration Management Contact Management CRM Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Customization Dashboard Data Visualization Deployment Management Desktop Virtualization Device Auto Discovery Device Management Diagnostics Tools Disaster Recovery Documentation Management Document Management Drag & Drop Electronic Signature Email Management Encryption Endpoint Management Endpoint Protection Enrollments/Onboarding Event Analysis Event Logs File Management File Sharing File Transfer For MSPs For the IT sector Help Desk Management HIPAA Compliant Incident Management Inventory Management Issue Management IT Asset Management IT Asset Tracking IT Reporting Kiosk Mode Knowledge Base Management Knowledge Library Knowledge Management Live Chat Location Tracking Maintenance Scheduling Meeting Management Mobile Access Mobile App Mobile Device Management Monitoring Multi-Device Support Multiple Monitor Access Multiple User Accounts Network Provisioning Network Security Network Wide Management Password Management Patch Management Performance Metrics Performance Monitoring Personalization Policy Management Print Management Prioritization Problem Management Projections Project Management Project Time Tracking Real-time Alerts Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Remediation Management Remote Access/Control Remote Access & Monitoring Remote Monitoring & Management Remote Support Remote Update/Installation Remote Wipe Reporting & Statistics Role-Based Permissions Scheduling Search/Filter Secure Data Storage Secure Login Security Management Security Tools Self Service Portal Server Monitoring Service History Service Level Agreement (SLA) Management Service Request Management Session Recording Session Transfer Single Sign On Software Management SSL Security Summary Reports Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Scheduling Third-Party Integrations Threat Response Ticket Management Troubleshooting Two-Factor Authentication Two-Way Audio & Video Unattended Access Usage Tracking/Analytics User Management Version Control Video Chat Video Conferencing Video Support Vulnerability Scanning Website Monitoring Whiteboard Whitelisting/Blacklisting Wireless Internet Access Control Workflow Automation ## TeamViewer ONE Integrations Microsoft Outlook Integration rated 4.8 from 16 reviews AnyDesk Integration rated 4.3 from 14 reviews SysAid Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review NinjaOne Integration rated undefined from -1 review See all 18 integrations ## TeamViewer ONE User Reviews ## TeamViewer ONE customer ratings - Overall rating: 4.6/5 - Total reviews: 11,645 ### Rating distribution - 5 stars: 7,908 reviews (68%) - 4 stars: 3,215 reviews (28%) - 3 stars: 433 reviews (4%) - 2 stars: 45 reviews (0%) - 1 star: 44 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.3/5 - Functionality: 4.6/5 --- ### Great app for remote acces - Overall rating: 5/5 - Reviewer: Petrica C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like all the new feature that were added in the mean time, the stability connection and the user interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the stability of the connection, i don't have Any problems with disconections or interruptions. #### Cons sometimes it takes too long to show me the connetion code that i need to send someone to Connect to my computer. #### Vendor response Hello Petrica: Thanks for your review! We’re glad to hear that the connection stability works well for you and that you’re enjoying the new features and updated interface! Regarding the delay in displaying the connection code, we appreciate your highlighting this. Feedback like yours helps us improve the experience. Wishing you a nice day! Valeria/TeamViewer. Replied April 2026 --- ### Makes Remote Support Simple and Efficient - Overall rating: 5/5 - Reviewer: Ashutosh S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Despite a few drawbacks, TeamViewer has been a dependable and efficient tool for us. It saves a lot of time, makes remote support simple, and consistently performs well. We’re overall very satisfied and plan to keep using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use — even non-technical users can follow the connection steps. Stable and fast remote sessions — works smoothly even on average internet connections. Cross-platform support — Windows, macOS, Linux, mobile apps — everything connects seamlessly. Great for remote troubleshooting — screen sharing, file transfer, and session recording are extremely helpful. Strong security — two-factor authentication and session logs provide good peace of mind #### Cons Occasionally the remote session freezes or lags, especially during large file transfers or when switching displays, and sometimes the connection drops unexpectedly, requiring a full reconnect to continue working smoothly. #### Reasons for switching to TeamViewer ONE We switched to TeamViewer because it offered a more reliable connection and smoother remote sessions compared to our previous tool. The setup was easier, the interface was more user-friendly, and the overall performance felt much more stable and consistent. #### Vendor response Hello Ashutosh, Thank you for sharing your experience! We’re really glad to hear that TeamViewer has been a dependable, efficient tool for your team. It’s great that it helps you save time and makes remote support simple and reliable. Regarding your comment about the drawbacks, when experiencing connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Your feedback means a lot to us! All the best, Valeria/TeamViewer Replied January 2026 --- ### A good program for remote acces on almost any platform - Overall rating: 5/5 - Reviewer: Miguel B. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The free version offers a lot of features and a good experience overall, setting up for remote acces is easy and fast, remote control works well and it has some features to complement it. A really good option if you want to manage many devices hassle-free. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Setting up its fast and don't require any technical experience, the user interface is easy to learn and use (Before update), diagnostic feature is nice to have if you got limted acces to the devices you want to control. #### Cons The new interface is complicated but you can still switch to the old one, premium version isn't friendly if you have less than 10 devices at least. --- ### TeamViewer ONE Has Friendly Features that Make Our Work Easier - Overall rating: 5/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with TeamViewer ONE is wonderful. I like the powerful features of TeamViewer ONE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up TeamViewer ONE is an easy and straightfoward task. I also like the dependable customer support team of TeamViewer ONE. #### Cons I do not have any dislikes concerning TeamViewer ONE. TeamViewer ONE has been an impressive and reliable tool. #### Vendor response Hello Anna, Thank you for your review. We're delighted to hear that setting up TeamViewer ONE was straightforward and that our customer support team has provided a dependable experience. It's especially rewarding to know that the platform's features are meeting your expectations and that TeamViewer ONE has proven to be a reliable solution for your needs. Finally, we take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Thank you for sharing your wonderful experience with us. Best regards, Valeria/TeamViewer Replied August 2026 --- ### TeamViewer was the hands down choice for my IT support needs - Overall rating: 5/5 - Reviewer: Will M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience has been very good especially having worked IT support in northern Montana where driving 75 miles to help a client was just out of the question. Working with the client with my TV was phenomenal #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The full administrative rights (capability) to manage hosts completely. Connectivity with even slower host internet connections has been great. Customer support with a client's host hundreds of miles away made my job a lot easier. TV's capabilities #### Cons For me as a small IT person supporting a small number of hosts, the cost having to go to v15.x from my 12 was a bit overwhelming, even with the 2-for-1 rate. A feature that may be impossible I could have used several times is the capability to access a hosts BIOS. Ended having to go to the client's home to resolve issues that required BIOS access. #### Reasons for choosing TeamViewer ONE Power and full control of the tasks I need to accomplish #### Vendor response Hello Will, Thank you so much for your rating and for sharing your experience with us, Cases like the one you describe are very interesting to know about because it offers us a broader spectrum that we sometimes haven't considered and that can help us improve and expand our remote control tool. We take the opportunity to invite you to click on the following link, where you will find a user's guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer Replied January 2026 --- ### Good product destroyed by removal of core functionality and reliability - Overall rating: 1/5 - Reviewer: Vesa R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine. It used to be a master of remote control #### Cons The new interface is a mess, with missing funtionality in basics, including things like sorting all devices by group. It is trying to be all tools crammed into one UI and thus bad at all of them. They should really make a remote control only UI with all the funtionality of the old one. Also the new one seems to fail connections a LOT. #### Reasons for switching to TeamViewer ONE Easier and more reliable back then, now Teamvier has made their product bad in order to catch up in badness I guess. #### Vendor response Hello Vesa, We’re sorry to hear that the new interface isn’t meeting your expectations. We understand that adapting to changes—especially in tools you use frequently—can feel unexpected when they’re meant to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer Replied April 2026 --- ### Not worth it...look elsewhere for cheaper and easier products. - Overall rating: 1/5 - Reviewer: Curt H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Teamviewer product...good...Teamviewer corporate structure with their latest money grab...I give them 0 stars for that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The remote support program looked good while we used it...for many years...but the corporate structure is another thing altogether. #### Cons Corporate structure. Appears that there has been a change in environment and they are getting desperate...so now they are trying to get more money from everyone. When I told them that this was no consistent with their agreements...they started quoting something. I asked for a copy of what they were supposedly quoting...AND THEY COULD NOT DO IT. I was told that my license was not going to be valid any longer...yet it was a perpetual license which was supposed to be good as long as the product was supported by the OS. They said I could...but internally only...I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license. They refused. The cost of the product is absolutely outrageous in comparison to other products. The only reason I was staying with them was because it was good at what it did...BUT...their new changes required me to pay $1000's of dollars more to continue to use. Try working with their support...they simply stand behind their statements even though they can provide no documentation, etc to support their position....yet I could provide documentation showing where I was coming from....hhhhmmmm...go figure. TERRIBLE COMPANY...go elsewhere. #### Reasons for choosing TeamViewer ONE It worked good for what we needed and worked without issue of network firewalls, etc. #### Reasons for switching to TeamViewer ONE This was a long time ago...like 15 or more years ago...was using PC Anywhere but Teamviewer offered things that could not be done with that product so we switched. Very happy until the latest culture of the company changed. #### Vendor response Hello Curt, Thank you for taking the time to share your experience. It’s clear this situation has been incredibly frustrating, especially after being a long‑term user. We understand how important clarity, consistency, and transparent communication are in licensing and support, and we are really sorry to hear that your recent interactions left you feeling unheard. Your feedback about license expectations, documentation, and pricing changes is valuable, and situations like this shouldn’t feel confusing or unsupported. Be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. Best Regards, Valeria/TeamViewer Replied January 2026 --- ### TeamViewer A Good Remote Support Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I liked using TeamViewer, and had no issues with the product. It was easy to use and very convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamViewer is easy to use and works well. I didn't experience any delays when remotely connected to a client PC. TeamViewer is a great tool for remote support. #### Cons The yearly license fee for TeamViewer for a small operation like my own business was more expensive than other solutions like DualMon. I switched to DualMon to save some money, but DualMon sometimes disconnects from the client during a session whereas this wasn't an issue with TeamViewer. #### Reasons for choosing TeamViewer ONE TeamViewer was a leader in the industry so I had confidence in it meeting my business needs. It also had a lot of extra features that I might use in the future. #### Vendor response Hello TeamViewer user, Happy to hear that TeamViewer helps you with your daily support tasks. Regarding your comment about our prices, we suggest contacting our sales support, where one of our representatives will be happy to discuss the licensing options with you. You can find our local number here - https://www.teamviewer.com/en/customer-support Finally, we take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer Replied August 2025 --- ### TeamViewer - Overall rating: 5/5 - Reviewer: Donald C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good thanks. The Support has been excellent with any questions. It is certainly more consistently reliable across multiple platforms than the alternate brands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use was good. The dashboard takes a bit to get around but once you are familiar with it, it works well. #### Cons Pricing for low user / small business is a bit too high. A tiered structure depending on amount of usage could be worthwhile. #### Reasons for choosing TeamViewer ONE Range of options and general usage by our clients #### Reasons for switching to TeamViewer ONE The support offered and the ease of use were the main factors. #### Vendor response Hello Donald, Thanks for sharing your feedback! So great to hear that our support team has been there for you and that TeamViewer continues to deliver the reliable, cross‑platform performance you need. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, we really appreciate you taking the time to share your experience! We wish you a pleasant day! Best, Valeria/TeamViewer Replied January 2026 --- ### Teamviewer best experience - Overall rating: 5/5 - Reviewer: Kostas M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Perfect and innovating system. Very good account handling features. Using mobile device is a very interesting experience. Customer support was immediate ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multi screens management is efficient and very helpful. Each screen can be shown in individual window ! #### Cons The old console was more simple and efficient. We prefer the old interface at the moment. Also the new interface seems to be slower #### Reasons for choosing TeamViewer ONE More powerful, more comfotable, more features, easy of use #### Vendor response Hello Kostas, Thank you for your rating and your support. However, we're sorry to hear that the new interface isn´t simpler than the old one. We understand that adapting to changes, especially in technology, can be disappointing when it's supposed to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. 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