# TeamViewer ONE Software Reviews, Demo & Pricing - 2026

> Review of TeamViewer ONE Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/voip/teamviewer-profile

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TeamViewer ONE

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Overview

[Reviews](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/teamviewer-profile/alternatives/)

# TeamViewer ONE 2026: Benefits, Features & Pricing

Wondering if TeamViewer ONE is right for your organization?

Our Computer Inventory Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

TeamViewer ONE

4.6

[(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/)

Pricing

Starting at $24.90 per month

### About TeamViewer ONE

TeamViewer is a digital workplace platform designed for remote desktop access, IT support, and device management. It is used by IT professionals, enterprises, managed service providers, and organizations across industries such as automotive, agriculture, logistics, manufacturing, retail, healthcare, banking, and the public sector. The platform supports businesses of various sizes, from individual users and small businesses to large enterprises managing devices across multiple locations.

The platform provides remote connectivity features that allow users to access and control devices from any location, deliver technical support, and monitor IT infrastructure in real time. It includes capabilities to detect and resolve IT issues proactively, using automated remediation to reduce manual tasks. Security features include compliance with ISO/IEC 27001, HIPAA/HITECH, and SOC 2 and 3 standards, as well as two-factor authentication, single sign-on support, and conditional access controls. Additional features include asset and patch management, mobile device management, endpoint protection, and augmented reality solutions for industrial applications.

TeamViewer is a cloud-based platform wi...

th cross-platform compatibility for desktops, mobile devices, IoT devices, and headless systems. It uses artificial intelligence to automate IT tasks, streamline support processes, and provide insights into endpoint performance, applications, operating systems, security, and networking. The platform can be accessed through a web application, Management Console, or client software. It offers different product tiers, including TeamViewer Remote for IT access and support, TeamViewer Tensor for enterprise operations, TeamViewer DEX for endpoint management, and TeamViewer ONE as a unified platform combining all capabilities.

Wondering if TeamViewer ONE is right for your organization?

Our Computer Inventory Software selection experts can help you in 15 minutes or less.

## TeamViewer ONE User Interface

## Popular TeamViewer ONE Alternatives

Main Product

TeamViewer ONE

4.6

[(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/)

Ratings Breakdown

-   4.61Ease of use
-   4.37Value for money
-   4.30Customer support
-   4.56Functionality

Pricing

Starting at $24.90 per month

Get Price

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4.7

[(1422)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/)

Ratings Breakdown

-   4.72Ease of use
-   4.69Value for money
-   4.62Customer support
-   4.64Functionality

Pricing

Starting at ₹480.00 per month

Get Price

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4.7

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Ratings Breakdown

-   4.61Ease of use
-   4.55Value for money
-   4.43Customer support
-   4.56Functionality

Pricing

Starting at $8.75 per month

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4.7

[(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/)

Ratings Breakdown

-   4.76Ease of use
-   4.72Value for money
-   4.64Customer support
-   4.50Functionality

Pricing

Starting at $109.00 per year

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-   4.71Ease of use
-   4.47Value for money
-   4.72Customer support
-   4.59Functionality

Pricing

Starting at $16.90 per month

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Ratings Breakdown

-   4.41Ease of use
-   4.31Value for money
-   4.30Customer support
-   4.35Functionality

Pricing

Starting at $14.00 per month

Get Price

## TeamViewer ONE Pros and Cons

We analyzed 11,629 verified reviews for TeamViewer ONE to find out what actual users really think.

Select to learn more

Intuitive Interface For All Users

The platform is simple to navigate, with a user-friendly design that suits both tech-savvy and novice users. Quick setup, clear menus, and straightforward controls make remote sessions and assistance easy to manage for everyone.

Flexible Remote Support Tools

TeamViewer lets you connect to devices anywhere, making remote troubleshooting, file transfers, and support easy. It works across platforms, supports unattended access, and offers reliable performance for IT teams and individuals needing remote control.

Instant Access To Any Computer

TeamViewer enables fast, secure access to computers from anywhere, helping users work remotely, retrieve files, and assist others. It supports multiple devices and operating systems, streamlining remote work and technical support.

High Cost And Rigid Contracts

Many users find TeamViewer expensive, especially for small businesses or freelancers. Subscription management is difficult, auto-renewal policies are strict, and the free version has limited features and frequent usage restrictions.

Security Risks And Password Hassles

Users report concerns about past security breaches, frequent password changes, and difficulty managing access. The need for sharing codes and passwords can be confusing, and controlling permissions or restricting access is limited.

Occasional Connection Instability

Remote sessions can be interrupted by connection drops, glitches, or network issues. Reconnecting often requires new codes, and mismatched software versions or poor internet can cause delays and frustration during critical tasks.

## TeamViewer ONE Pricing and Plans

Starting price: $24.90 per month

Free Trial

Free Version

TeamViewer Remote Access

$24.90

flat rate, per month

Plan includes:

-   1 Licensed user
-   1 Concurrent connection (channel)
-   Up to 3 concurrent sessions per channel (in tabs)
-   3 Managed devices
-   Remote printing
-   File transfer / queuing

TeamViewer Business

$50.90

flat rate, per month

Plan includes:

-   200 Managed devices
-   TeamViewer Intelligence
-   Google Meet integration
-   Phone support (in 33 languages)
-   Unlimited attended devices to connect to
-   Record and playback sessions
-   Switch sides
-   Custom branding
-   TeamViewer AI

TeamViewer Premium

$112.90

flat rate, per month

Plan includes:

-   15 Licensed users
-   1 Concurrent connection (channel)
-   Up to 10 concurrent sessions per channel (in tabs)
-   300 Managed devices
-   Unlimited devices to connect from
-   Outgoing connection reporting
-   TeamViewer AI

TeamViewer Corporate

$229.90

flat rate, per month

Plan includes:

-   30 Licensed users
-   3 Concurrent connections (channels)
-   Up to 15 concurrent sessions per channel (in tabs)
-   500 Managed devices
-   Incoming connection reporting
-   Mass deployment
-   TeamViewer AI

TeamViewer Tensor

Pricing available upon request

Plan includes:

-   Single sign-on (SSO)
-   TeamViewer AI
-   Mobile Device Support
-   Enhanced mass deployment (MSI)
-   Auditability (audit log and API)
-   Premium 24-hour support available (SLA required)
-   Multitenancy (add-on)
-   Conditional Access (add-on)
-   DEX Essentials (add-on)
-   Mobile SDK (add-on)

Read More

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## TeamViewer ONE Features

-   Features of TeamViewer ONE
    
    Access Controls/Permissions
    
    Active Directory Integration
    
    Activity Tracking
    
    AI Copilot
    
    AI/Machine Learning
    
    AI Summarization
    
    Alerts/Escalation
    
    Alerts/Notifications
    
    Anomaly/Malware Detection
    
    Anti Virus
    
    API
    
    Application Management
    
    Application Security
    
    App Management
    
    Asset Discovery
    
    Asset Tracking
    
    Assignment Management
    
    Audio Calls
    
    Audit Trail
    
    Authentication
    
    Automated Routing
    
    Automatic Backup
    
    Automatic Patch Deployment
    
    Automatic Scans
    
    Backup and Recovery
    
    Barcode/Ticket Scanning
    
    Behavioral Analytics
    
    Billing & Invoicing
    
    Build Automation
    
    BYOD Management
    
    Change Management
    
    Chatbot
    
    Chat/Messaging
    
    Client Portal
    
    Collaboration Tools
    
    Commenting/Notes
    
    Communication Management
    
    Compliance Management
    
    Configuration Management
    
    Contact Management
    
    CRM
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Customization
    
    Dashboard
    
    Data Visualization
    
    Deployment Management
    
    Desktop Virtualization
    
    Device Auto Discovery
    
    Device Management
    
    Diagnostics Tools
    
    Documentation Management
    
    Document Management
    
    Drag & Drop
    
    Electronic Signature
    
    Email Management
    
    Encryption
    
    Endpoint Management
    
    Endpoint Protection
    
    Enrollments/Onboarding
    
    Event Analysis
    
    Event Logs
    
    File Management
    
    File Sharing
    
    File Transfer
    
    For MSPs
    
    For the IT sector
    
    Help Desk Management
    
    HIPAA Compliant
    
    Incident Management
    
    Inventory Management
    
    Issue Management
    
    IT Asset Management
    
    IT Asset Tracking
    
    IT Reporting
    
    Kiosk Mode
    
    Knowledge Base Management
    
    Knowledge Library
    
    Knowledge Management
    
    Live Chat
    
    Location Tracking
    
    Maintenance Scheduling
    
    Meeting Management
    
    Mobile Access
    
    Mobile App
    
    Mobile Device Management
    
    Monitoring
    
    Multi-Device Support
    
    Multiple Monitor Access
    
    Multiple User Accounts
    
    Network Provisioning
    
    Network Security
    
    Network Wide Management
    
    Password Management
    
    Patch Management
    
    Performance Metrics
    
    Performance Monitoring
    
    Personalization
    
    Policy Management
    
    Print Management
    
    Prioritization
    
    Problem Management
    
    Projections
    
    Project Management
    
    Project Time Tracking
    
    Real-time Alerts
    
    Real-Time Analytics
    
    Real-Time Chat
    
    Real-Time Data
    
    Real-Time Monitoring
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Real-Time Updates
    
    Remediation Management
    
    Remote Access/Control
    
    Remote Access & Monitoring
    
    Remote Monitoring & Management
    
    Remote Printing
    
    Remote Support
    
    Remote Update/Installation
    
    Reporting & Statistics
    
    Role-Based Permissions
    
    Scheduling
    
    Screen Recording
    
    Screen Sharing
    
    Search/Filter
    
    Secure Data Storage
    
    Secure Login
    
    Security Management
    
    Security Tools
    
    Self Service Portal
    
    Server Monitoring
    
    Service History
    
    Service Level Agreement (SLA) Management
    
    Service Request Management
    
    Session Recording
    
    Session Transfer
    
    Single Sign On
    
    Software Management
    
    SSL Security
    
    Summary Reports
    
    Support Ticket Management
    
    Support Ticket Tracking
    
    Surveys & Feedback
    
    Tagging
    
    Task Scheduling
    
    Third-Party Integrations
    
    Threat Response
    
    Ticket Management
    
    Troubleshooting
    
    Two-Factor Authentication
    
    Two-Way Audio & Video
    
    Unattended Access
    
    Usage Tracking/Analytics
    
    User Management
    
    Version Control
    
    Video Chat
    
    Video Conferencing
    
    Video Support
    
    Vulnerability Scanning
    
    Website Monitoring
    
    Whiteboard
    
    Whitelisting/Blacklisting
    
    Wireless Internet Access Control
    
    Workflow Automation
    

## TeamViewer ONE Integrations

Microsoft Outlook

Integration rated 4.8 from 15 reviews

AnyDesk

Integration rated 4.3 from 14 reviews

SysAid

Integration rated undefined from -1 review

Zendesk Suite

Integration rated undefined from -1 review

Zoho CRM

Integration rated undefined from -1 review

NinjaOne

Integration rated undefined from -1 review

See all 21 integrations

## TeamViewer ONE User Reviews

Overall Rating

4.6

Ratings Breakdown

5

68%

4

28%

3

4%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.3

Functionality

4.6

PC

Petrica C.

Verified reviewer

Computer Software

Self-Employed

Used daily for more than 2 years

Review source

Reviewed March 2026

Great app for remote acces

5

I like all the new feature that were added in the mean time, the stability connection and the user interface.

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

Previously 5

5

Functionality

Pros:

I like the stability of the connection, i don't have Any problems with disconections or interruptions.

Cons:

sometimes it takes too long to show me the connetion code that i need to send someone to Connect to my computer.

Vendor Response

Hello Petrica: Thanks for your review! We’re glad to hear that the connection stability works well for you and that you’re enjoying the new features and updated interface! Regarding the delay in displaying the connection code, we appreciate your highlighting this. Feedback like yours helps us improve the experience. Wishing you a nice day! Valeria/TeamViewer.

Replied April 2026

Read More

AS

Ashutosh S.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Makes Remote Support Simple and Efficient

5

Despite a few drawbacks, TeamViewer has been a dependable and efficient tool for us. It saves a lot of time, makes remote support simple, and consistently performs well. We’re overall very satisfied and plan to keep using it.

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Very easy to use — even non-technical users can follow the connection steps. Stable and fast remote sessions — works smoothly even on average internet connections. Cross-platform support — Windows, macOS, Linux, mobile apps — everything connects seamlessly. Great for remote troubleshooting — screen sharing, file transfer, and session recording are extremely helpful. Strong security — two-factor authentication and session logs provide good peace of mind

Cons:

Occasionally the remote session freezes or lags, especially during large file transfers or when switching displays, and sometimes the connection drops unexpectedly, requiring a full reconnect to continue working smoothly.

Reasons for switching to TeamViewer ONE

We switched to TeamViewer because it offered a more reliable connection and smoother remote sessions compared to our previous tool. The setup was easier, the interface was more user-friendly, and the overall performance felt much more stable and consistent.

Vendor Response

Hello Ashutosh, Thank you for sharing your experience! We’re really glad to hear that TeamViewer has been a dependable, efficient tool for your team. It’s great that it helps you save time and makes remote support simple and reliable. Regarding your comment about the drawbacks, when experiencing connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Your feedback means a lot to us! All the best, Valeria/TeamViewer

Replied January 2026

Read More

MB

Miguel B.

Verified reviewer

Information Services

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed October 2023

A good program for remote acces on almost any platform

5

The free version offers a lot of features and a good experience overall, setting up for remote acces is easy and fast, remote control works well and it has some features to complement it. A really good option if you want to manage many devices hassle-free.

Ratings Breakdown

2

Ease of use

Previously 5

5

Value for money

5

Functionality

Previously 4

Pros:

Setting up its fast and don't require any technical experience, the user interface is easy to learn and use (Before update), diagnostic feature is nice to have if you got limted acces to the devices you want to control.

Cons:

The new interface is complicated but you can still switch to the old one, premium version isn't friendly if you have less than 10 devices at least.

Read More

LB

Lucas B.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2026

A Practical Look at TeamViewer’s Strengths and Shortcomings.

5

My overall experience with TeamViewer has been consistently strong, mainly because it delivers dependable, secure remote access with very little friction, whether connecting across operating systems or helping someone troubleshoot from afar. Its performance is smooth in most situations, and features like file transfer, multi‑monitor support, and session recording make it feel like a complete remote‑work toolkit rather than just a screen‑sharing app. At the same time, the platform isn’t without frustrations: pricing can feel high, the interface occasionally feels cluttered, and false commercial‑use flags can interrupt work at inconvenient moments. Even so, once everything is running, TeamViewer proves to be a reliable, versatile solution that makes remote support and collaboration straightforward.

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

5

Functionality

Pros:

TeamViewer’s biggest strength is how effortless and reliable remote access feels, especially when connecting across different devices and operating systems without any complicated setup. Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value. I also appreciated the strong focus on security, with encryption and access controls that make remote sessions feel safe and trustworthy. The overall experience is streamlined, intuitive, and dependable, which makes it a standout tool for both personal and professional use.

Cons:

TeamViewer’s main drawbacks come from its pricing model, which can feel steep for individuals or small teams and sometimes triggers false commercial‑use warnings that interrupt sessions. The interface, while generally clean, can feel cluttered with secondary features, making simple tasks take longer than expected. Performance can also vary when connecting to older devices or unstable networks, and occasional connection restrictions—like cooldown periods after long sessions—can be frustrating when you’re trying to work quickly. What part of your overall experience would you like to describe next?

Vendor Response

Hello Lucas, Thank you for sharing your detailed feedback! We’re happy to hear that TeamViewer’s performance, security, and remote access features support your work across different devices. We appreciate your comments on pricing, interface changes, and false commercial‑use warnings. To help you navigate the updated interface, you can find a quick guide here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We’re also sorry for the incorrect commercial‑use block. You can restore access quickly by submitting a reset request here: https://www.teamviewer.com/reset Note: Please include all relevant IDs (local and remote). Finally, we understand your concerns regarding our pricing model, and please know that your feedback truly matters to us. We’ll make sure it reaches the right team for further review. Thanks again for your valuable input; it truly helps us improve. Best, Valeria/TeamViewer

Replied April 2026

Read More

DB

Dale B.

Verified reviewer

Civil Engineering

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

International TeamViewer End User Support, top notch quality.

5

I have been using TeamViewer for over 20 years, I have supported end users in India, St. Thomas, St. Croix, continental US, and Europe. I have had great success with the product that TeamViewer provides.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

TeamViewer is easy to use, and TeamViewer helps me provide quality support to my end uses. I'm able to support my end users all across the globe, India, St. Thomas, St. Croix, continental US, and Europe

Cons:

To be honest, as long as my end users have internet access I have nothing to dislike about TeamViewer.

Reasons for choosing TeamViewer ONE

I had used TeamViewer on a previous job and found it to be much easier to install and use.

Vendor Response

Hi Dale, Thank you for your review and for sharing your experience. We are happy to have you on board for such a long time and to know that TeamViewer has helped you deliver support globally We look forward to continuing to work together for many years to come. Wish you a great day and all the best. Valeria/TeamViewer

Replied December 2025

Read More

WM

Will M.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed November 2025

TeamViewer was the hands down choice for my IT support needs

5

Experience has been very good especially having worked IT support in northern Montana where driving 75 miles to help a client was just out of the question. Working with the client with my TV was phenomenal

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

The full administrative rights (capability) to manage hosts completely. Connectivity with even slower host internet connections has been great. Customer support with a client's host hundreds of miles away made my job a lot easier. TV's capabilities

Cons:

For me as a small IT person supporting a small number of hosts, the cost having to go to v15.x from my 12 was a bit overwhelming, even with the 2-for-1 rate. A feature that may be impossible I could have used several times is the capability to access a hosts BIOS. Ended having to go to the client's home to resolve issues that required BIOS access.

Reasons for choosing TeamViewer ONE

Power and full control of the tasks I need to accomplish

Vendor Response

Hello Will, Thank you so much for your rating and for sharing your experience with us, Cases like the one you describe are very interesting to know about because it offers us a broader spectrum that we sometimes haven't considered and that can help us improve and expand our remote control tool. We take the opportunity to invite you to click on the following link, where you will find a user's guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer

Replied January 2026

Read More

SW

Soon Tai W.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

My review on Teamviewer

4

I find Teamviewer still the best software for remote support the user, especially dealing with those user no knowledge how to install to allow remote access

Ratings Breakdown

5

Ease of use

2

Value for money

4

Customer support

5

Functionality

Pros:

Centralize access control by policy is very easy to use and prevent unauthorize access and easy to deploy

Cons:

Too costly but we have no choice to use as it easy to deploy without much end user efforts. Another issue on auto terminated application when too many tab opened.

Reasons for switching to TeamViewer ONE

Exploring but unable to assign policy control the access

Vendor Response

Hello Soon Tai, Thank you for your review. However, regarding your comment about the auto-terminated application when too many tabs are opened, we would need more details and, if possible, some screenshots to better understand your case and give you the proper assistance. Please visit our TeamViewer Community https://community.teamviewer.com, where you can share more information with us. Thank you in advance. Best, Valeria/TeamViewer

Replied January 2026

Read More

SK

SERGUEI K.

Verified reviewer

Food & Beverages

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Still love it...

4

I've been with TV from their beginning and i loved it. Until they started to pack in it as many features as they could think about. It was a sleek, reliable tool, sitting in the corner somewhere and let me to connect with any resource just by double click on the name. IF (And it is a very big IF) I needed any details, i could call them up through 'Properties' Now it is a huge monster half-screen size with tons of unneeded information, icons and whatnot. To connect with something you need to go through the whole series of clicks and manipulations. I'm not even talking about totally unfamiliar look which you really need to learn. It seems all companies compete in changing their interfaces and poor users have to waste their time for learning a new interfaces of this program and that program instead of simply continue to work. And attempts to pack in a 1000 of features into one program is disastrous. Giving you a free idea - make a 'Light' version, just for remote control, as the initial version was - it will be sold by a landslide, I'll be the first in line. Not that I expect you to do that :)

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

3

Functionality

Pros:

There are many good things to be said about TV. I am with TV since their very first versions and it says something about its quality, given it never has been on cheap side. I don't have to think about what to install - i always install a full client. This allows me to log in to ANY computer with full client and work as from your own computer, all resources available, familiar workspace. Means I can go to any location, find spare machine, log in and access any server or workstation/laptop. Gives me an unmatched freedom and makes my life as an IT manager and life of my admins so much easier. Also, Teamviewer is extremely reliable and connects through any firewalls with ease.

Cons:

Interface. The very first interface was slim, simple, logical and easy to use. Took a little from screen space, could be moved somewhere in the corner. Double click connected you to any machine. Now it is heavy and huge monster with no logic whatsoever. Hard to navigate. Tons of unneeded details. To do a simple thing requires to navigate to it through a pile of totally nonsensical icons and even after that you need to specifically choose what to do instead of simple double click on the name of the resource. Chat window, taking a quarter of the screen? Seriously? I need chat only to ask a few quick questions; it is not my main area where my work is. I seriously consider looking for alternative, especially having in mind that TV is very heavy priced, it is becoming a burden for our midsize business.

Reasons for choosing TeamViewer ONE

Exceptional ease of use (initially), reliability, and a habit - I've been using it from their first versions.

Vendor Response

Hello Serguei, Thank you for your honest feedback and for taking the time to detail your experience. Regarding your comment about the new interface, ease of use is critical, and your insights on interface complexity and pricing will help us guide improvements. However, we would like to invite you to click on the following link, where you will find a guide for the new UI to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/. Finally, please be assured that your feedback is incredibly valuable, and we will ensure it reaches the relevant team. All the best! Valeria/TeamViewer

Replied December 2025

Read More

CY

Cecilia Y.

Verified reviewer

Security and Investigations

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Teamviewer: An essential for your toolkit.

5

It is simple to navigate, easy to learn and use, and provides many opportunities for our business partners to collaborate with our company. This not only teaches our customers different strategies for problem-solving, but also develops excellent opportunities for building great relationships with our customers.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

Teamviewer is an absolute essential for me. It is the most helpful business solution we have and our customer service depends on it.

Cons:

There has only been one instance where I did not have what I needed within Teamviewer. It is a big inconvenience and pain-point, but not a deal-breaker. There is no way to export a list of End Point computers. In the forums, this was a frequently-discussed frustration by multiple customers, and one that could be addressed without too much development time/hours.

Reasons for choosing TeamViewer ONE

Ease of integration, Reputation/Trust Value, Ease of Use for Endpoint users

Vendor Response

Hello Cecilia, Thank you so much for taking the time to share your experience and thoughts with us. It’s great to hear how TeamViewer is helping your business partners collaborate effectively. Building strong relationships while teaching problem-solving strategies to your customers. Regarding your comment about exporting the endpoints, we would suggest visiting our TeamViewer Community at https://community.teamviewer.com, where you can share more details and even screenshots for proper assistance. Hoping to see you there. Best, Valeria/TeamViewer

Replied January 2026

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VR

Verified

Reviewer

Computer Software

Self-Employed

Used monthly for less than 2 years

Review source

Reviewed August 2025

TeamViewer A Good Remote Support Tool

5

I liked using TeamViewer, and had no issues with the product. It was easy to use and very convenient.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

TeamViewer is easy to use and works well. I didn't experience any delays when remotely connected to a client PC. TeamViewer is a great tool for remote support.

Cons:

The yearly license fee for TeamViewer for a small operation like my own business was more expensive than other solutions like DualMon. I switched to DualMon to save some money, but DualMon sometimes disconnects from the client during a session whereas this wasn't an issue with TeamViewer.

Reasons for choosing TeamViewer ONE

TeamViewer was a leader in the industry so I had confidence in it meeting my business needs. It also had a lot of extra features that I might use in the future.

Vendor Response

Hello TeamViewer user, Happy to hear that TeamViewer helps you with your daily support tasks. Regarding your comment about our prices, we suggest contacting our sales support, where one of our representatives will be happy to discuss the licensing options with you. You can find our local number here - https://www.teamviewer.com/en/customer-support Finally, we take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer

Replied August 2025

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