--- title: "TeamViewer ONE Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TeamViewer ONE. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TeamViewer ONE is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/teamviewer-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) / TeamViewer ONE Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/teamviewer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/teamviewer-profile/alternatives/) # TeamViewer ONE User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 11,641 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 7,907 reviews (68%) - 4 stars: 3,213 reviews (28%) - 3 stars: 432 reviews (4%) - 2 stars: 45 reviews (0%) - 1 star: 44 reviews (0%) ### Most mentioned pros - TeamViewer is the only remote control system I know that allows you to switch screens seamlessly, sent the control + alt + delete function if you are trying to unlock a device remotely, and allow you to disable remote input from the end user if you need to do a hard fix on something. - This allows me to log in to ANY computer with full client and work as from your own computer, all resources available, familiar workspace. - I loke the instant access to my devices securely , I also like the fact that team viewer works across different platforms and is user friendly ### Most mentioned cons - TeamViewer’s main drawbacks come from its pricing model, which can feel steep for individuals or small teams and sometimes triggers false commercial‑use warnings that interrupt sessions. - Performance can also vary when connecting to older devices or unstable networks, and occasional connection restrictions—like cooldown periods after long sessions—can be frustrating when you’re trying to work quickly. - There's also a learning curve for new users, occasional connectivity issues tied to internet quality, and some frustration with version compatibility and false commercial use detection flagging the free version. ## TeamViewer ONE customer reviews Showing reviews 1-25 of 11,641 (page 1). ### Great app for remote acces - Overall rating: 5/5 - Reviewer: Petrica C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like all the new feature that were added in the mean time, the stability connection and the user interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the stability of the connection, i don't have Any problems with disconections or interruptions. #### Cons sometimes it takes too long to show me the connetion code that i need to send someone to Connect to my computer. #### Vendor response Hello Petrica: Thanks for your review! We’re glad to hear that the connection stability works well for you and that you’re enjoying the new features and updated interface! Regarding the delay in displaying the connection code, we appreciate your highlighting this. Feedback like yours helps us improve the experience. Wishing you a nice day! Valeria/TeamViewer. Replied April 2026 --- ### Makes Remote Support Simple and Efficient - Overall rating: 5/5 - Reviewer: Ashutosh S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Despite a few drawbacks, TeamViewer has been a dependable and efficient tool for us. It saves a lot of time, makes remote support simple, and consistently performs well. We’re overall very satisfied and plan to keep using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use — even non-technical users can follow the connection steps. Stable and fast remote sessions — works smoothly even on average internet connections. Cross-platform support — Windows, macOS, Linux, mobile apps — everything connects seamlessly. Great for remote troubleshooting — screen sharing, file transfer, and session recording are extremely helpful. Strong security — two-factor authentication and session logs provide good peace of mind #### Cons Occasionally the remote session freezes or lags, especially during large file transfers or when switching displays, and sometimes the connection drops unexpectedly, requiring a full reconnect to continue working smoothly. #### Reasons for switching to TeamViewer ONE We switched to TeamViewer because it offered a more reliable connection and smoother remote sessions compared to our previous tool. The setup was easier, the interface was more user-friendly, and the overall performance felt much more stable and consistent. #### Vendor response Hello Ashutosh, Thank you for sharing your experience! We’re really glad to hear that TeamViewer has been a dependable, efficient tool for your team. It’s great that it helps you save time and makes remote support simple and reliable. Regarding your comment about the drawbacks, when experiencing connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Your feedback means a lot to us! All the best, Valeria/TeamViewer Replied January 2026 --- ### A good program for remote acces on almost any platform - Overall rating: 5/5 - Reviewer: Miguel B. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The free version offers a lot of features and a good experience overall, setting up for remote acces is easy and fast, remote control works well and it has some features to complement it. A really good option if you want to manage many devices hassle-free. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Setting up its fast and don't require any technical experience, the user interface is easy to learn and use (Before update), diagnostic feature is nice to have if you got limted acces to the devices you want to control. #### Cons The new interface is complicated but you can still switch to the old one, premium version isn't friendly if you have less than 10 devices at least. --- ### Teamviewer: An essential for your toolkit. - Overall rating: 5/5 - Reviewer: Cecilia Y. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is simple to navigate, easy to learn and use, and provides many opportunities for our business partners to collaborate with our company. This not only teaches our customers different strategies for problem-solving, but also develops excellent opportunities for building great relationships with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Teamviewer is an absolute essential for me. It is the most helpful business solution we have and our customer service depends on it. #### Cons There has only been one instance where I did not have what I needed within Teamviewer. It is a big inconvenience and pain-point, but not a deal-breaker. There is no way to export a list of End Point computers. In the forums, this was a frequently-discussed frustration by multiple customers, and one that could be addressed without too much development time/hours. #### Reasons for choosing TeamViewer ONE Ease of integration, Reputation/Trust Value, Ease of Use for Endpoint users #### Vendor response Hello Cecilia, Thank you so much for taking the time to share your experience and thoughts with us. It’s great to hear how TeamViewer is helping your business partners collaborate effectively. Building strong relationships while teaching problem-solving strategies to your customers. Regarding your comment about exporting the endpoints, we would suggest visiting our TeamViewer Community at https://community.teamviewer.com, where you can share more details and even screenshots for proper assistance. Hoping to see you there. Best, Valeria/TeamViewer Replied January 2026 --- ### Teamviewer - time saver at a reasonable price. - Overall rating: 5/5 - Reviewer: Ross T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I support clients across Australia and mostly using Teamviewer. On-site visits can be kept to a minimum meaning better value for the client and the ability for me to do more in the one day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Have been using Teamviewer for many years and unlike other similar products it remains consistent. Very easy to use, small footprint on the client machine, and simple to activate a new connection. #### Cons The latest "new" layout does not seem as friendly as the old version when using a computer as the master. I don't use TV on a mobile phone and it seems the newer layout is designed more for phone use. #### Reasons for choosing TeamViewer ONE Much more flexible, ability for unattended access, far better facilities. #### Reasons for switching to TeamViewer ONE Much easier operation, ability to use Host for unattended access. #### Vendor response Hello Ross, Thanks for sharing your experience! It’s great to hear that TeamViewer has been a reliable solution for you over the years and continues to deliver value by reducing on-site visits and improving your IT support to your clients across Australia. Regarding the new layout, we really appreciate your feedback. Our goal is to make the interface intuitive across all devices, so thank you! Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI in order to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, please be assured that your comment will be forwarded to the relevant team. All the best! Valeria/TeamViewer Replied January 2026 --- ### Good product destroyed by removal of core functionality and reliability - Overall rating: 1/5 - Reviewer: Vesa R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine. It used to be a master of remote control #### Cons The new interface is a mess, with missing funtionality in basics, including things like sorting all devices by group. It is trying to be all tools crammed into one UI and thus bad at all of them. They should really make a remote control only UI with all the funtionality of the old one. Also the new one seems to fail connections a LOT. #### Reasons for switching to TeamViewer ONE Easier and more reliable back then, now Teamvier has made their product bad in order to catch up in badness I guess. #### Vendor response Hello Vesa, We’re sorry to hear that the new interface isn’t meeting your expectations. We understand that adapting to changes—especially in tools you use frequently—can feel unexpected when they’re meant to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer Replied April 2026 --- ### Not worth it...look elsewhere for cheaper and easier products. - Overall rating: 1/5 - Reviewer: Curt H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Teamviewer product...good...Teamviewer corporate structure with their latest money grab...I give them 0 stars for that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The remote support program looked good while we used it...for many years...but the corporate structure is another thing altogether. #### Cons Corporate structure. Appears that there has been a change in environment and they are getting desperate...so now they are trying to get more money from everyone. When I told them that this was no consistent with their agreements...they started quoting something. I asked for a copy of what they were supposedly quoting...AND THEY COULD NOT DO IT. I was told that my license was not going to be valid any longer...yet it was a perpetual license which was supposed to be good as long as the product was supported by the OS. They said I could...but internally only...I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license. They refused. The cost of the product is absolutely outrageous in comparison to other products. The only reason I was staying with them was because it was good at what it did...BUT...their new changes required me to pay $1000's of dollars more to continue to use. Try working with their support...they simply stand behind their statements even though they can provide no documentation, etc to support their position....yet I could provide documentation showing where I was coming from....hhhhmmmm...go figure. TERRIBLE COMPANY...go elsewhere. #### Reasons for choosing TeamViewer ONE It worked good for what we needed and worked without issue of network firewalls, etc. #### Reasons for switching to TeamViewer ONE This was a long time ago...like 15 or more years ago...was using PC Anywhere but Teamviewer offered things that could not be done with that product so we switched. Very happy until the latest culture of the company changed. #### Vendor response Hello Curt, Thank you for taking the time to share your experience. It’s clear this situation has been incredibly frustrating, especially after being a long‑term user. We understand how important clarity, consistency, and transparent communication are in licensing and support, and we are really sorry to hear that your recent interactions left you feeling unheard. Your feedback about license expectations, documentation, and pricing changes is valuable, and situations like this shouldn’t feel confusing or unsupported. Be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. Best Regards, Valeria/TeamViewer Replied January 2026 --- ### Great support product - Overall rating: 5/5 - Reviewer: Andre S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with TeamViewer has been very positive. The platform is reliable and easy to use, and the support I received from [sensitive content hidden] was absolutely flawless—she was professional, responsive, and ensured that all my concerns were addressed quickly and effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about TeamViewer is its ease of use, thanks to an intuitive interface that makes remote connections simple and efficient. Additionally, the customer support is outstanding—always responsive and helpful whenever assistance is needed. #### Cons What I liked least about TeamViewer is the lack of affordable plans tailored for small businesses. While the platform offers great features, the pricing structure seems more suited for larger organizations, making it challenging for smaller companies to adopt it cost-effectively. #### Reasons for choosing TeamViewer ONE compatibility with more customers that also uses TV #### Vendor response Hello Andre, Thank you so much for sharing your experience! It’s great to hear how much you’ve enjoyed TeamViewer’s ease of use and intuitive interface. That’s exactly our mission: making remote connections smooth, efficient, and accessible for everyone. It´s also nice to hear that our customer support team provided you with the level of responsiveness and professionalism you expected. This ensures users feel supported. Thanks for pointing this out. The pricing might feel challenging for smaller businesses, and your feedback really helps highlight where more flexible options could make a difference. Thanks again for taking the time to share your thoughts. All the best, Valeria/TeamViewer Replied January 2026 --- ### Ease of Access - Overall rating: 5/5 - Reviewer: Yvonne G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Teamviewer has be favorable. I like the mobile capabilities. It has saved me many times while on the road #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Teamviewer is Ease of Access. I have been using Teamviewer for about 13 years and found it to be very reliable. #### Cons What I don't like about is sometimes it may not connect. There have been several occassions where I could not access remote hst and had to use a different remote access software. #### Reasons for choosing TeamViewer ONE We chose Teamviewer for Ease of use. Easy to install. #### Vendor response Hello Yvonne, Thank you for your rating and for sharing your experience! We’re delighted to hear that you’ve found TeamViewer easy to access and reliable for over 13 years. That’s amazing! Your trust means a lot to us. However, since you mentioned that sometimes you experienced connection issues, we recommend ensuring that on both sides of the connection, the latest version of TeamViewer is running. You could also restart both devices and, if possible, reboot the WiFi router, which may help resolve the issue. We hope these tips will help you in future connections. Best, Valeria/TeamViewer Replied January 2026 --- ### International TeamViewer End User Support, top notch quality. - Overall rating: 5/5 - Reviewer: Dale B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using TeamViewer for over 20 years, I have supported end users in India, St. Thomas, St. Croix, continental US, and Europe. I have had great success with the product that TeamViewer provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamViewer is easy to use, and TeamViewer helps me provide quality support to my end uses. I'm able to support my end users all across the globe, India, St. Thomas, St. Croix, continental US, and Europe #### Cons To be honest, as long as my end users have internet access I have nothing to dislike about TeamViewer. #### Reasons for choosing TeamViewer ONE I had used TeamViewer on a previous job and found it to be much easier to install and use. #### Vendor response Hi Dale, Thank you for your review and for sharing your experience. We are happy to have you on board for such a long time and to know that TeamViewer has helped you deliver support globally We look forward to continuing to work together for many years to come. Wish you a great day and all the best. Valeria/TeamViewer Replied December 2025 --- ### Review from 12+ year TeamViewer user - Overall rating: 5/5 - Reviewer: Konstantinos K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If it wasnt the price parameter it would definitly hold the first place. Considering pricing TeamViewer is between my 2 top options for remote support tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, File sharing & transferring, Team collaboration, Support during working days (9-5), Security #### Cons The price is not very competitive to other remote support tools. Support cant be reached after 5pm. Compatibility with older OSs like Win7 (on the installable version) can be tricky sometimes #### Reasons for choosing TeamViewer ONE Ease of use, the response time of your support tech team is better #### Reasons for switching to TeamViewer ONE More friendly GUI, ease of use, the response time of your support tech team is better #### Vendor response Hello Konstantino, Thanks for your rating and for sharing your honest feedback! It’s great to hear you value the ease of use, security, and support. We understand that pricing and compatibility are important factors, and we appreciate these comments. Please ensure that your feedback is incredibly valuable, and we will ensure it reaches the right team. All the best! Valeria/TeamViewer Replied December 2025 --- ### It works fine. - Overall rating: 3/5 - Reviewer: Iulian G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good product, as I said before a little to expensive reported to other such apps. Maybe you can do something regarding this. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Reliable, stable. I didn't use customer support only when renewing license. In fact, I use TeamViewer for a long time. #### Cons New interface, to much highlight on it, don't need to switch on it. To expensive, no flexible way to meet requirements on customer needs. I consider changing the provider in near future. #### Reasons for choosing TeamViewer ONE Good at the moment of buying. Then became to expensive. #### Vendor response Hello Julian, We are happy to have you on board for a long time! We appreciate your thoughts on the new interface. Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI in order to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Regarding your pricing concerns, we recommend contacting our sales team to evaluate your requirements and the license that best suits you. For contact sales: https://www.teamviewer.com/en/global/contact-sales/ All the best, Valeria/TeamViewer Replied January 2026 --- ### Premium Remote access tool - Overall rating: 4/5 - Reviewer: STERGIOS M. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. i am using Team Viewer from 2003 and the progress of the application last years is remarkable. Most advantage is its stability during connections. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy access on my customer list and ease of use. Tab with recent connections give you the option to fast login to latest connections. #### Cons I am a small company and i am using business license. I don't have the option to have 3 different channels on my 3 authenticated devices . #### Reasons for choosing TeamViewer ONE i choose to remain due to many years of using Team Viewer cause i believe they are and they will treat me as a dedicated customer #### Vendor response Hello Stergios, Thank you for your positive review. We’re thrilled you find TeamViewer easy to use and appreciate its stability over the years. Your loyalty since 2003 means a lot! We understand your need for multiple channels and will keep this in mind for future improvements. All the best, Valeria/TeamViewer Replied January 2026 --- ### Love Teamviewer - Overall rating: 5/5 - Reviewer: Kris D. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the product has always worked very well and have not had issues with it. Very reliable and can always count on it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to quickly resolve issues with employees by jumping on their computer whenever they have an issue. #### Cons Not a fan of the new interface. It would be nice if it defaulted to online devices only, so I wouldn't need to do it manually every time. #### Reasons for choosing TeamViewer ONE Didn't like the way AnyDesk worked compared to TeamViewer. #### Vendor response Hello Kris, Thank you so much for your feedback. We also appreciate your honest comment about the new interface. Therefore, we would like to invite you to click on the following link where you will find a guide for the new UI in order to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, please be assured that your feedback is incredibly valuable, and we will ensure it reaches the relevant team. All the best! Valeria/TeamViewer Replied December 2025 --- ### Court IT Manager - Overall rating: 4/5 - Reviewer: DLISA S. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. During the early days of the COVID-19 pandemic, TeamViewer made a significant difference in enabling work to be done. Now, it is essential for my team to provide quality support to our users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciate how easily this application allows me to access clients' computers for support. It's been a game-changer, far superior to other products I’ve used. #### Cons The price tag and inflexibility of the contract. My office needed to extend or modify the contract timeframe, but account management was unable to provide the necessary changes. #### Reasons for switching to TeamViewer ONE The cost and product features were not compatible #### Vendor response Hello Dlisa, Thank you for sharing your experience with TeamViewer. We’re glad to hear that the application has meaningfully impacted your ability to support clients, especially during the early days of the COVID-19 pandemic. Knowing that TeamViewer continues to be an essential tool for your team is incredibly rewarding. We’re sorry to hear about the challenges you faced regarding contract flexibility. We understand how important it is to have adaptable solutions that meet customers' needs, and we appreciate you bringing this to our attention. Your feedback will be shared with our account management team to help us improve in this area. Wish you a great day and all the best. Valeria/TeamViewer Replied September 2025 --- ### TeamViewer - premium tool - Overall rating: 4/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve been using TeamViewer for over 10 years, and I’ll continue to use it for 10 more. It’s very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support has been great and it’s always been a reliable remote management tool. I enjoy the policies and the new management interface. #### Cons Price has always been the hardest pill to swallow. However, you work with sales team they will help with the right package. #### Reasons for choosing TeamViewer ONE The user-friendly interface which I am accustomed to and customer service. #### Vendor response Hallo Aaron, Thanks for sharing your experience! It’s awesome to hear that TeamViewer has remained a reliable part of your toolkit for over a decade. From our dedicated customer support to our new interface that makes remote work even smoother. We totally get you on the pricing; however, we're glad to hear the sales team helped you find the right fit. Love seeing TeamViewer continue to make your workflow easy and dependable! All the best and stay connected! Valeria/TeamViewer Replied January 2026 --- ### Easy remote access with a few small connection issues - Overall rating: 4/5 - Reviewer: Harshul S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been good. I use TeamViewer ONE mainly for remote support and quick troubleshooting at work, and it saves me a lot of walking around or waiting for someone to explain their issue. It’s reliable enough for daily use and makes remote access simple. There are small bugs and connection hiccups here and there, but nothing that stops me from doing my job. For remote support and accessing files or apps from another device, it works well and keeps things efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about TeamViewer ONE is how easy it is to connect to another device. At work I use it a lot for helping coworkers when they get stuck or when I need to access my own system remotely. The connection is usually fast and smooth, even when the network isn’t perfect. File transfer is quick and saves me time because I don’t have to email stuff around. The interface is simple enough that even non‑tech people can follow instructions. It also works across different devices, which is handy when I’m not on my main laptop. #### Cons Sometimes the connection drops randomly and I have to reconnect again, which gets annoying when I’m in the middle of fixing something. The app can feel a bit heavy on older machines and takes a moment to load. A few features are hidden in menus and take time to find. The mobile version works but it’s not very comfortable to control a full desktop from a phone. Also, sometimes the session freezes for a few seconds and I have to wait it out. Not huge issues but they slow me down during busy days. #### Vendor response Hello Harshul, Thank you for sharing such detailed feedback! We’re glad to hear that TeamViewer ONE makes remote support and device access easy and efficient for your daily work. It’s great to know that the fast connections, cross‑device support, and file transfer features are helping you save time and reduce unnecessary back and forth. We also appreciate your balanced comments about occasional bugs or connection hiccups. Therefore, when experiencing connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer. Also, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Feedback like this helps us continue improving reliability and the overall experience. Thanks for trusting TeamViewer ONE for your day. All the best, Valeria/TeamViewer Replied April 2026 --- ### The Most Advanced IT Service Desk Remote Control Tool! - Overall rating: 5/5 - Reviewer: Cameron T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support. TeamViewer is the only remote control system I know that allows you to switch screens seamlessly, sent the control + alt + delete function if you are trying to unlock a device remotely, and allow you to disable remote input from the end user if you need to do a hard fix on something. It is a very innovative system I wholeheartedly recommend for businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamViewer is the most seamless and well developed IT remote control tool I have used in my time of being an IT Service Desk Analyst, packed with lots of advanced features that allow you to communicate with the end user you are helping, as well as advanced features that allow you to make your experience as an administrator a lot easier such as switching screens or disabling remote input if needed. #### Cons TeamViewer regularly updates it's user interface, meaning that some useful features can be hard to find post update. This is not a major issue because you can see why each user interface update is being done, and that is to push a more refined and complete user experience, so once you are used to it you start to embrace these changes. #### Vendor response Hello Cameron, Thank you so much for your rating and for sharing your experience. Great to hear TeamViewer gives you such a smooth experience with powerful features that make remote support easier for both you and your users. Regarding your comment about the regular updates of our interface, we understand that adapting to change, especially technological change, can be challenging when it's supposed to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer Replied March 2026 --- ### Great Solution for Quick Support Response and for Saving Resources - Overall rating: 4/5 - Reviewer: CAMERON M. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I currently use TeamViewer to manage in store PC Based Television Customer Infomation Boards (Videos & Stills); specialised Music, Announcements and Hourly Clock Chime PC conected to store PA systems; and also to remotely provide IT support close family and friends. TeamViewer has simplified support of this immensly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamViewer is simple and easy to use, customer support is available, file sharing is quite easy using the built in file transfer feature and removes the need of USB stick file transfers on site. In fact, the remote file transfer feature is one of the best I've ever used and quite fast. TeamViewer is usually stable, but can sometimes stop running in the background on remote linux PCs (Zorin 18 OS specifically) when the local network is unstable. Excluding the bug reported herein, TeamViewer actually saves me a heap of time; decreases the need for carrying equipment and; also many emergency site visits. To enhance the overall effectiveness of using TeamViewer I also have TAPO P100 plugs attached to my remote PC's for remote power down hard reboots as a backup. TeamViewer is great value for money based on the savings of in person transport and consequently the time that would otherwise be lost. #### Cons The deamon or background service dropping occaisionally on Zorin 18 Linux PCs. Zorin 18 is a relatively new release and that might have introduced some unforseen issues, possibly also related to an unstable WiFi netwrok yet to be replaced soon. I expect that these issues may disappear as the Linux community streamlines the new release further or when the network is upgraded. #### Vendor response Hello Cameron, Thanks for sharing such a detailed experience. It´s great how TeamViewer simplifies your remote work: fast file transfers, stable connections, and the ability to manage devices without being on-site are huge time‑savers. Regarding your comment about Zorin 18 Linux PCs, we appreciate you bringing the issue you experienced to our attention. We assure you that this information will reach the right team. Wishing you all the best, Valeria/TeamViewer Replied January 2026 --- ### TeamViewer is a valuable resource - Overall rating: 5/5 - Reviewer: Brian D. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have found TeamViewer to be a multinational, multilingual platform that enables seamless file and data transfer. The ease of use and near 100% uptime make this our preferred platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use. We use TeamViewer to access files on a corporate server based in another country. This software enables seamless file transfer regardless of locale. #### Cons The number of concurrent users is limited unless you subscribe to an enterprise-level subscription. We have five users who could access the software simultaneously, but we are limited to 3. This ends up requiring resource rationing. #### Vendor response Hi Brian, Thank you so much for your rating and for sharing your experience. Regarding your feedback on concurrent user limitations. We understand the importance of flexibility for teams. We would suggest contact our sales team to evaluate your requirements and the license that best suits you. For contact sales: https://www.teamviewer.com/en/global/contact-sales/ All the best Valeria/TeamViewer Replied January 2026 --- ### Love Teamviewer - Overall rating: 5/5 - Reviewer: Randal H. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a GREAT tool !!! I really LOVE Teamviewer!!! There is nothing out there that is as easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes it easy to connect to my customers. It saves money that I wouldn't be able to spend anyway.. #### Cons I don't know of anything in that category. I like it very much. Everything is great in reference to Teamviewer. #### Vendor response Hi Randal, Thank you for your positive review! We're pleased that you've chosen us as your remote access solution! Wish you a great day and all the best. Valeria/TeamViewer Replied January 2026 --- ### Exceptional . Would recommend. - Overall rating: 5/5 - Reviewer: Connie R. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Teamviewer has been a great experience. The wait time very minimal and by the end of call any issues resolved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Teamviewer is easy to use and we have never had any issues with it. But what we really like the most is the Customer Support we received every single time we had to call with any questions. Polite, professional and helpful. They deserve more than 5 Star. #### Cons We have never had an issue with Teamviewer. Our questions have always been solved promptly and professionally. #### Vendor response Hello Connie, Thank you for your rating! That’s wonderful to hear that TeamViewer has been easy to use and consistently reliable for your team. And it’s especially great that our Customer Support has made such a strong impression. Polite, professional, and helpful service is exactly what we aim to deliver to all our users. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer Replied January 2026 --- ### TeamViewer rocks! - Overall rating: 5/5 - Reviewer: Shelley M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started using a free version during the pandemic. I liked the features so much, that I purchased it and am still using it to this day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of connection. I am not a computer genius, and I have no problem connecting. I had an issue awhile back and it was easy to contact TeamViewer and have my problem solved. #### Cons It is a little expensive, since I work for a nonprofit. But I do believe the value of it is worth the money. #### Vendor response Hello Shelley Thank you for sharing your experience! We’re happy to hear that connecting was easy and that our support team was able to resolve your issue quickly. We understand your concern about pricing, especially for nonprofits. If you’d like, you could contact our sales team to explore options for nonprofit organizations—please feel free to reach out at https://www.teamviewer.com/en/global/contact-sales/ All the best! Valeria/TeamViewer Replied December 2025 --- ### 2 Thumbs up - Overall rating: 5/5 - Reviewer: JoLynn C. - Verified reviewer: Yes - Industry: Design - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TeamViewer has always been great to work with. Overall I give them 2 thumbs up. So far they have fixed every problem I've had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamViewer always helps me no matter the problem. They are fast and very knowledgeable. I love that they can get in to my computer and fix it. #### Cons I don't like that I have to call sometimes. There are times my team viewer won't hook up or stay hooked up. #### Vendor response Hello JoLynn, Happy to hear that TeamViewer helps you fix your tech issues. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer Replied January 2026 --- ### Teamviewer in IT of a Utility - Overall rating: 5/5 - Reviewer: Joseph M. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Other than devices randomly losing ability to be connected to and requiring hands on approach to get the remote client working again we have had good experiences with Teamviewer alongside Microsoft CCM as a backup #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and configure making it simple to transition to adding new users and groups to view and share remote connections between internal and external sources. #### Cons The functionality for the most part is pretty basic compared to other platforms out there, however it does everything required for day to day troubleshooting as long as the connection/services don't randomly break and need the remote management side reconfigured. #### Vendor response Hello Joseph, Thank you for sharing your experience. We're glad to hear that the setup process has been smooth and that it's helping streamline user and group management. It's great to know that it effectively supports both internal and external collaboration. Have a nice day! Valeria/TeamViewer Replied August 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/?page=2) --- TeamViewer ONE Reviews, Pros and Cons - 2026 Software Advice