--- title: "TeamViewer ONE Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TeamViewer ONE. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TeamViewer ONE is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/teamviewer-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) / TeamViewer ONE Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/teamviewer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/teamviewer-profile/alternatives/) # TeamViewer ONE User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 11,639 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 7,907 reviews (68%) - 4 stars: 3,211 reviews (28%) - 3 stars: 432 reviews (4%) - 2 stars: 45 reviews (0%) - 1 star: 44 reviews (0%) ### Most mentioned pros - TeamViewer is the only remote control system I know that allows you to switch screens seamlessly, sent the control + alt + delete function if you are trying to unlock a device remotely, and allow you to disable remote input from the end user if you need to do a hard fix on something. - This allows me to log in to ANY computer with full client and work as from your own computer, all resources available, familiar workspace. - I loke the instant access to my devices securely , I also like the fact that team viewer works across different platforms and is user friendly ### Most mentioned cons - TeamViewer’s main drawbacks come from its pricing model, which can feel steep for individuals or small teams and sometimes triggers false commercial‑use warnings that interrupt sessions. - Performance can also vary when connecting to older devices or unstable networks, and occasional connection restrictions—like cooldown periods after long sessions—can be frustrating when you’re trying to work quickly. - On top of that, we ran into connection reliability issues more often than expected, and their response when flagging commercial use detection on legitimate installs was frustrating to deal with. ## TeamViewer ONE customer reviews Showing reviews 1-25 of 11,639 (page 1). ### Great app for remote acces - Overall rating: 5/5 - Reviewer: Petrica C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like all the new feature that were added in the mean time, the stability connection and the user interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the stability of the connection, i don't have Any problems with disconections or interruptions. #### Cons sometimes it takes too long to show me the connetion code that i need to send someone to Connect to my computer. #### Vendor response Hello Petrica: Thanks for your review! We’re glad to hear that the connection stability works well for you and that you’re enjoying the new features and updated interface! Regarding the delay in displaying the connection code, we appreciate your highlighting this. Feedback like yours helps us improve the experience. Wishing you a nice day! Valeria/TeamViewer. Replied April 2026 --- ### Makes Remote Support Simple and Efficient - Overall rating: 5/5 - Reviewer: Ashutosh S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Despite a few drawbacks, TeamViewer has been a dependable and efficient tool for us. It saves a lot of time, makes remote support simple, and consistently performs well. We’re overall very satisfied and plan to keep using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use — even non-technical users can follow the connection steps. Stable and fast remote sessions — works smoothly even on average internet connections. Cross-platform support — Windows, macOS, Linux, mobile apps — everything connects seamlessly. Great for remote troubleshooting — screen sharing, file transfer, and session recording are extremely helpful. Strong security — two-factor authentication and session logs provide good peace of mind #### Cons Occasionally the remote session freezes or lags, especially during large file transfers or when switching displays, and sometimes the connection drops unexpectedly, requiring a full reconnect to continue working smoothly. #### Reasons for switching to TeamViewer ONE We switched to TeamViewer because it offered a more reliable connection and smoother remote sessions compared to our previous tool. The setup was easier, the interface was more user-friendly, and the overall performance felt much more stable and consistent. #### Vendor response Hello Ashutosh, Thank you for sharing your experience! We’re really glad to hear that TeamViewer has been a dependable, efficient tool for your team. It’s great that it helps you save time and makes remote support simple and reliable. Regarding your comment about the drawbacks, when experiencing connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Your feedback means a lot to us! All the best, Valeria/TeamViewer Replied January 2026 --- ### A good program for remote acces on almost any platform - Overall rating: 5/5 - Reviewer: Miguel B. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The free version offers a lot of features and a good experience overall, setting up for remote acces is easy and fast, remote control works well and it has some features to complement it. A really good option if you want to manage many devices hassle-free. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Setting up its fast and don't require any technical experience, the user interface is easy to learn and use (Before update), diagnostic feature is nice to have if you got limted acces to the devices you want to control. #### Cons The new interface is complicated but you can still switch to the old one, premium version isn't friendly if you have less than 10 devices at least. --- ### TeamViewer One Review by Softidity - Overall rating: 4/5 - Reviewer: Ontiretse M. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered overall TeamViewer is a very strong remote support and device management platform with reliable IT support and effective for managing devices remotely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros TeamViewer One makes remotes support very simple and fast. minimal preparation is required and there is smooth remote troubleshooting. #### Cons there are connectivity and performance issues within the app. lag during screen sharing and occasional session disconnection. #### Vendor response Hi Ontiretse, Thank you for sharing your detailed feedback. We are glad to hear that TeamViewer ONE makes remote support simple and fast for you, with minimal preparation and smooth troubleshooting. It is also great to read that you see strong value in TeamViewer as a remote support and device management platform. We understand your concern about connectivity and performance issues, such as lag during screen sharing and occasional session disconnections. When experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer from our official website. If everything is up to date, restarting both devices and, if possible, rebooting the WiFi router may help improve stability. We appreciate your balanced review and your trust in TeamViewer for remote device management. Best regards, Valeria/TeamViewer Replied May 2026 --- ### Teamviewer: An essential for your toolkit. - Overall rating: 5/5 - Reviewer: Cecilia Y. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is simple to navigate, easy to learn and use, and provides many opportunities for our business partners to collaborate with our company. This not only teaches our customers different strategies for problem-solving, but also develops excellent opportunities for building great relationships with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Teamviewer is an absolute essential for me. It is the most helpful business solution we have and our customer service depends on it. #### Cons There has only been one instance where I did not have what I needed within Teamviewer. It is a big inconvenience and pain-point, but not a deal-breaker. There is no way to export a list of End Point computers. In the forums, this was a frequently-discussed frustration by multiple customers, and one that could be addressed without too much development time/hours. #### Reasons for choosing TeamViewer ONE Ease of integration, Reputation/Trust Value, Ease of Use for Endpoint users #### Vendor response Hello Cecilia, Thank you so much for taking the time to share your experience and thoughts with us. It’s great to hear how TeamViewer is helping your business partners collaborate effectively. Building strong relationships while teaching problem-solving strategies to your customers. Regarding your comment about exporting the endpoints, we would suggest visiting our TeamViewer Community at https://community.teamviewer.com, where you can share more details and even screenshots for proper assistance. Hoping to see you there. Best, Valeria/TeamViewer Replied January 2026 --- ### Not worth it...look elsewhere for cheaper and easier products. - Overall rating: 1/5 - Reviewer: Curt H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Teamviewer product...good...Teamviewer corporate structure with their latest money grab...I give them 0 stars for that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The remote support program looked good while we used it...for many years...but the corporate structure is another thing altogether. #### Cons Corporate structure. Appears that there has been a change in environment and they are getting desperate...so now they are trying to get more money from everyone. When I told them that this was no consistent with their agreements...they started quoting something. I asked for a copy of what they were supposedly quoting...AND THEY COULD NOT DO IT. I was told that my license was not going to be valid any longer...yet it was a perpetual license which was supposed to be good as long as the product was supported by the OS. They said I could...but internally only...I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license. They refused. The cost of the product is absolutely outrageous in comparison to other products. The only reason I was staying with them was because it was good at what it did...BUT...their new changes required me to pay $1000's of dollars more to continue to use. Try working with their support...they simply stand behind their statements even though they can provide no documentation, etc to support their position....yet I could provide documentation showing where I was coming from....hhhhmmmm...go figure. TERRIBLE COMPANY...go elsewhere. #### Reasons for choosing TeamViewer ONE It worked good for what we needed and worked without issue of network firewalls, etc. #### Reasons for switching to TeamViewer ONE This was a long time ago...like 15 or more years ago...was using PC Anywhere but Teamviewer offered things that could not be done with that product so we switched. Very happy until the latest culture of the company changed. #### Vendor response Hello Curt, Thank you for taking the time to share your experience. It’s clear this situation has been incredibly frustrating, especially after being a long‑term user. We understand how important clarity, consistency, and transparent communication are in licensing and support, and we are really sorry to hear that your recent interactions left you feeling unheard. Your feedback about license expectations, documentation, and pricing changes is valuable, and situations like this shouldn’t feel confusing or unsupported. Be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. Best Regards, Valeria/TeamViewer Replied January 2026 --- ### Teamviewer - time saver at a reasonable price. - Overall rating: 5/5 - Reviewer: Ross T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I support clients across Australia and mostly using Teamviewer. On-site visits can be kept to a minimum meaning better value for the client and the ability for me to do more in the one day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Have been using Teamviewer for many years and unlike other similar products it remains consistent. Very easy to use, small footprint on the client machine, and simple to activate a new connection. #### Cons The latest "new" layout does not seem as friendly as the old version when using a computer as the master. I don't use TV on a mobile phone and it seems the newer layout is designed more for phone use. #### Reasons for choosing TeamViewer ONE Much more flexible, ability for unattended access, far better facilities. #### Reasons for switching to TeamViewer ONE Much easier operation, ability to use Host for unattended access. #### Vendor response Hello Ross, Thanks for sharing your experience! It’s great to hear that TeamViewer has been a reliable solution for you over the years and continues to deliver value by reducing on-site visits and improving your IT support to your clients across Australia. Regarding the new layout, we really appreciate your feedback. Our goal is to make the interface intuitive across all devices, so thank you! Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI in order to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, please be assured that your comment will be forwarded to the relevant team. All the best! Valeria/TeamViewer Replied January 2026 --- ### Great support product - Overall rating: 5/5 - Reviewer: Andre S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with TeamViewer has been very positive. The platform is reliable and easy to use, and the support I received from [sensitive content hidden] was absolutely flawless—she was professional, responsive, and ensured that all my concerns were addressed quickly and effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about TeamViewer is its ease of use, thanks to an intuitive interface that makes remote connections simple and efficient. Additionally, the customer support is outstanding—always responsive and helpful whenever assistance is needed. #### Cons What I liked least about TeamViewer is the lack of affordable plans tailored for small businesses. While the platform offers great features, the pricing structure seems more suited for larger organizations, making it challenging for smaller companies to adopt it cost-effectively. #### Reasons for choosing TeamViewer ONE compatibility with more customers that also uses TV #### Vendor response Hello Andre, Thank you so much for sharing your experience! It’s great to hear how much you’ve enjoyed TeamViewer’s ease of use and intuitive interface. That’s exactly our mission: making remote connections smooth, efficient, and accessible for everyone. It´s also nice to hear that our customer support team provided you with the level of responsiveness and professionalism you expected. This ensures users feel supported. Thanks for pointing this out. The pricing might feel challenging for smaller businesses, and your feedback really helps highlight where more flexible options could make a difference. Thanks again for taking the time to share your thoughts. All the best, Valeria/TeamViewer Replied January 2026 --- ### Ease of Access - Overall rating: 5/5 - Reviewer: Yvonne G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Teamviewer has be favorable. I like the mobile capabilities. It has saved me many times while on the road #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Teamviewer is Ease of Access. I have been using Teamviewer for about 13 years and found it to be very reliable. #### Cons What I don't like about is sometimes it may not connect. There have been several occassions where I could not access remote hst and had to use a different remote access software. #### Reasons for choosing TeamViewer ONE We chose Teamviewer for Ease of use. Easy to install. #### Vendor response Hello Yvonne, Thank you for your rating and for sharing your experience! We’re delighted to hear that you’ve found TeamViewer easy to access and reliable for over 13 years. That’s amazing! Your trust means a lot to us. However, since you mentioned that sometimes you experienced connection issues, we recommend ensuring that on both sides of the connection, the latest version of TeamViewer is running. You could also restart both devices and, if possible, reboot the WiFi router, which may help resolve the issue. We hope these tips will help you in future connections. Best, Valeria/TeamViewer Replied January 2026 --- ### International TeamViewer End User Support, top notch quality. - Overall rating: 5/5 - Reviewer: Dale B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using TeamViewer for over 20 years, I have supported end users in India, St. Thomas, St. Croix, continental US, and Europe. I have had great success with the product that TeamViewer provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamViewer is easy to use, and TeamViewer helps me provide quality support to my end uses. I'm able to support my end users all across the globe, India, St. Thomas, St. Croix, continental US, and Europe #### Cons To be honest, as long as my end users have internet access I have nothing to dislike about TeamViewer. #### Reasons for choosing TeamViewer ONE I had used TeamViewer on a previous job and found it to be much easier to install and use. #### Vendor response Hi Dale, Thank you for your review and for sharing your experience. We are happy to have you on board for such a long time and to know that TeamViewer has helped you deliver support globally We look forward to continuing to work together for many years to come. Wish you a great day and all the best. Valeria/TeamViewer Replied December 2025 --- ### Let the old interface back, please - Overall rating: 3/5 - Reviewer: Xinyi L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Does it's job, excellent customer support, confusing and awkward user interface, expensive but worth #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros stable connection most of time, Working even with Internet not good, cycber security compliance support is great #### Cons New software interface is aweful! Anti-human software ui and configuration setting page is very confusing #### Reasons for choosing TeamViewer ONE i have used Teamviewer for long time,not willing to change easily #### Vendor response Hello Xinyi, Thanks a lot for sharing your detailed feedback! It's great to hear that TeamViewer continues to deliver a stable connection for you, even in environments with poor internet, and that our cybersecurity compliance and support teams are meeting your expectations. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer Replied January 2026 --- ### Teamviewer - Overall rating: 5/5 - Reviewer: Jose J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. The new interface does not add up any value for us. It is a real nuisance. The web interface is not clear enough and there are too many options available on the screen that are useless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most of Teamviewer is its ease of use. It is very easy to a new client to download and provide them for immediate support. #### Cons Many pseudo improvements are only cumbersone We use it for remote training and little support. The "new" interface is no better than the original. File transfer is every day slower. #### Reasons for choosing TeamViewer ONE Teamviewer at the time seemed to have better functionality #### Vendor response Hello Jose, Thank you for sharing your thoughts! We're really glad to hear that TeamViewer’s ease of use stands out for you—especially how simple it is for new clients to download and connect for immediate support. We appreciate your honest feedback about the interface. Therefore, to help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer Replied January 2026 --- ### Court IT Manager - Overall rating: 4/5 - Reviewer: DLISA S. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. During the early days of the COVID-19 pandemic, TeamViewer made a significant difference in enabling work to be done. Now, it is essential for my team to provide quality support to our users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciate how easily this application allows me to access clients' computers for support. It's been a game-changer, far superior to other products I’ve used. #### Cons The price tag and inflexibility of the contract. My office needed to extend or modify the contract timeframe, but account management was unable to provide the necessary changes. #### Reasons for switching to TeamViewer ONE The cost and product features were not compatible #### Vendor response Hello Dlisa, Thank you for sharing your experience with TeamViewer. We’re glad to hear that the application has meaningfully impacted your ability to support clients, especially during the early days of the COVID-19 pandemic. Knowing that TeamViewer continues to be an essential tool for your team is incredibly rewarding. We’re sorry to hear about the challenges you faced regarding contract flexibility. We understand how important it is to have adaptable solutions that meet customers' needs, and we appreciate you bringing this to our attention. Your feedback will be shared with our account management team to help us improve in this area. Wish you a great day and all the best. Valeria/TeamViewer Replied September 2025 --- ### Reliable and Secure Remote Access Solution :-) - Overall rating: 5/5 - Reviewer: Rafique S. - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with TeamViewer has been excellent. It provides secure, fast, and reliable remote access, making it easy to support users and troubleshoot issues from anywhere. The interface is intuitive, and the cross-platform compatibility ensures flexibility in various work scenarios. It has significantly improved our efficiency and response time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamViewer is extremely reliable and user-friendly, making remote access and support effortless. I especially appreciate its fast connection speed, secure environment, and cross-platform compatibility, which allow us to support users anytime, anywhere without disruptions. Its intuitive interface and stable performance greatly improve our productivity. #### Cons Occasionally, the connection can be slow depending on network conditions, and the licensing costs can be on the higher side for small teams. However, overall performance and reliability remain excellent. #### Reasons for switching to TeamViewer ONE Due to Compliance and TeamViewer is more reliable than AnyDesk --- ### Trusted brand for providing remote technical support - Overall rating: 5/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent client for providing remote IT and technical support. Works well, and rarely have any connection issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The TeamViewer Quick Support software allows you to connect onto machines without installing anything or requiring administrator permissions #### Cons When the new interface was launched last year, we had multiple complaints from customers that it was difficult to use, and unclear of where the ID/passwords could be found. #### Reasons for choosing TeamViewer ONE TeamViewer runs without administrator privileges - whereas Splashtop often requires admin privileges. #### Vendor response Hello Tom, Thanks for taking the time to review us. Happy to hear that TeamViewer helps you with your customers, even if they find our new interface a bit confusing. We’d like to take this opportunity to invite you to click the link below, where you’ll find the TeamViewer user guide. Feel free to share it with them to help make their TeamViewer experience smoother and more accessible: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer Replied July 2025 --- ### A Practical Look at TeamViewer’s Strengths and Shortcomings. - Overall rating: 5/5 - Reviewer: Lucas B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with TeamViewer has been consistently strong, mainly because it delivers dependable, secure remote access with very little friction, whether connecting across operating systems or helping someone troubleshoot from afar. Its performance is smooth in most situations, and features like file transfer, multi‑monitor support, and session recording make it feel like a complete remote‑work toolkit rather than just a screen‑sharing app. At the same time, the platform isn’t without frustrations: pricing can feel high, the interface occasionally feels cluttered, and false commercial‑use flags can interrupt work at inconvenient moments. Even so, once everything is running, TeamViewer proves to be a reliable, versatile solution that makes remote support and collaboration straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros TeamViewer’s biggest strength is how effortless and reliable remote access feels, especially when connecting across different devices and operating systems without any complicated setup. Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value. I also appreciated the strong focus on security, with encryption and access controls that make remote sessions feel safe and trustworthy. The overall experience is streamlined, intuitive, and dependable, which makes it a standout tool for both personal and professional use. #### Cons TeamViewer’s main drawbacks come from its pricing model, which can feel steep for individuals or small teams and sometimes triggers false commercial‑use warnings that interrupt sessions. The interface, while generally clean, can feel cluttered with secondary features, making simple tasks take longer than expected. Performance can also vary when connecting to older devices or unstable networks, and occasional connection restrictions—like cooldown periods after long sessions—can be frustrating when you’re trying to work quickly. What part of your overall experience would you like to describe next? #### Vendor response Hello Lucas, Thank you for sharing your detailed feedback! We’re happy to hear that TeamViewer’s performance, security, and remote access features support your work across different devices. We appreciate your comments on pricing, interface changes, and false commercial‑use warnings. To help you navigate the updated interface, you can find a quick guide here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We’re also sorry for the incorrect commercial‑use block. You can restore access quickly by submitting a reset request here: https://www.teamviewer.com/reset Note: Please include all relevant IDs (local and remote). Finally, we understand your concerns regarding our pricing model, and please know that your feedback truly matters to us. We’ll make sure it reaches the right team for further review. Thanks again for your valuable input; it truly helps us improve. Best, Valeria/TeamViewer Replied April 2026 --- ### Excellent utility - Overall rating: 5/5 - Reviewer: Dave C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the product and the support staff has been quite accommodating until as of lately. It is quite useful when clients are either away or unable to have me come personally to their homes/businesses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent Resource for myself and my clients. I like the options and so do my clients of being able to access the computers remotely. #### Cons I have heard that the service is due to be discontinued as the online portion is being dismantled and I own my copy. If that is going to be discontinued where you are going to force me to pay a monthly charge for a product I bought already I will go somewhere else. #### Vendor response Hello Dave. Thank you so much for sharing your experience with TeamViewer. It’s great to hear that both you and your clients appreciate the flexibility of our remote access solution. It really can make a huge difference when someone’s traveling or unable to meet in person. Regarding your comment about the service to be discontinued, please visit our TeamViewer Community at https://community.teamviewer.com, where you can share more information with us, and we can give you proper assistance on the topic. Hoping to see you there. Best, Valeria/TeamViewer Replied January 2026 --- ### My Business depends on Teamviewer - Overall rating: 5/5 - Reviewer: DREW P. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started using Teamviewer to be able to access my business server from home to be able to do work in the evening. I later found it really useful when traveling to be able to work from a hotel room and catch up on what was happening at my retail store. But I have never needed it more nor appreciated it more than I do now. In 2024 I moved back to Canada even though my business continued to operate with my staff in place in North Carolina. I live in a very remote location with no access except via a one mile boat trip. I am fortunate to have a good internet connection there and Teamviewer now allows me to manage and operate my business 900 miles away from it. This would not be possible without my Teamviewer software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Teamviewer was easy to set up initially and now is now almost automated on my computer. Since I use it almost daily, it has become a thought-free part of my day. #### Cons I honestly don't have a response for this question. I have not compared it with other similar products and have no desire. Teamviewer does everything I need it to do. #### Vendor response Hi Drew, Thank you so much for your review and for sharing your experience. We are pleased that you've chosen us as your remote access solution! We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Wish you a great day and all the best. Valeria/TeamViewer Replied December 2025 --- ### Best method for reliable connectivity. - Overall rating: 4/5 - Reviewer: Marj O. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love TeamViewer and recommend it constantly to those who experience issues of connectivity while working remotely; many coworkers complain that other services are unreliable, so I always tell them about TeamViewer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros TeamViewer is the best service to keep all my devices connected while I process tasks for both my job and for my volunteer work. It's a lifesaver when I'm forced to work from home as well. #### Cons When I have contacted TeamViewer in the past for service assistance, the instructions have been convoluted with unnecessary steps involved or steps provided out of order with excess information that was not pertinent to the task as hand. They need to work on making that process more concise, and just follow a simple chronological order without embellishments to get customers up and running as quickly as possible. #### Vendor response Hello Marj, Thanks for sharing your experience! Happy to hear how TeamViewer helps you stay connected across all your devices, whether it’s for work or volunteer projects. It’s great to know it’s a real lifesaver when working from home. We truly appreciate your feedback about our customer support service. We understand how clear, simple guidance is important to give proper and quick assistance. Insights like yours help us keep improving. Really grateful for your continued trust and for recommending TeamViewer to others! All the best, Valeria/TeamViewer Replied January 2026 --- ### Former TeamViewer User - Overall rating: 4/5 - Reviewer: Tracy A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was a very positive experience. I honestly didn't have a lot of issues, and any issues I did have, I was able to contact Support and they were able to assist. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to use and log into. Always had timely responses from Support if ever I did have an issue. #### Cons Would sometimes lose connectivity or wasn't able to log in, but not sure that was a TeamViewer issue or if it was a server issue. #### Vendor response Hello Tracy, Thank you for your review. In cases of connectivity issues, we suggest ensuring that both sides have the latest version of TeamViewer available on our website. If this is the case, resetting the devices and, if possible, resetting the WiFi as well, could solve the issue. Best regards, Valeria/TeamViewer Replied January 2026 --- ### Operations Manager - Overall rating: 5/5 - Reviewer: Johnny R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Best product to use and would recommend it. TeamViewer has made our company's network management easier, and allowed us an opportunity to give the best quality to our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reliability, user friendly, Value for money and makes remote management easy. I like that it makes managing multiple connections easier and quicker. #### Cons New platform doesn't show the down time. I prefer seeing that info as it makes it easier to know how long I have been down for. Makes the management of devices more effective. #### Vendor response Hi Johnny, Thank you for your rating and for sharing your experience! We love hearing how TeamViewer’s reliability, ease of use, and value for money are helping you manage multiple connections so smoothly. It´s great to hear how TeamViewer is making network management easier for your company and helping you deliver top‑quality service to your clients! Regarding your comment about the new platform not showing the downtime, we suggest visiting our TeamViewer Community at https://community.teamviewer.com for proper support. We hope to see you there! Best, Valeria/TeamViewer Replied January 2026 --- ### TEAMVIEWER - Overall rating: 5/5 - Reviewer: KENNETH G. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. VERY POSITIVE AND USEFUL EXPERIENCE. EXCELLENT TO SHARE COMPUTERS WITH USERS AND FIX ANY COMPUTER ISSUES THAT ARE OCCURRING. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HAVE DECENTRALIZED OFFICES AND THE FILE TRANSFER OPTION ALLOS US TO COMMUNICATE VERY WELL BETWEEN OFFICES. SOFTWARE WORKS VERY WELL AND HIGHLY RECOMMEND IT. #### Cons NO COMPLAINTS. THE SOFTWARE IS TRANSPARENT AND INTUITIVE. USE IT DAILY. VERY POSITIVE FEEDBACK AS TO RELIABILITY. #### Vendor response Hi Kenneth, Thank you so much for the positive rating! It’s awesome to hear how TeamViewer helps your decentralized offices stay connected, especially with the smooth file transfer and reliable daily performance. We love that you find it intuitive and powerful for sharing screens and resolving issues quickly. Great to hear TeamViewer continues to make your workflow easier and more efficient! All the best and stay connected! Valeria/TeamViewer Replied January 2026 --- ### TeamViewer rocks! - Overall rating: 5/5 - Reviewer: Shelley M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started using a free version during the pandemic. I liked the features so much, that I purchased it and am still using it to this day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of connection. I am not a computer genius, and I have no problem connecting. I had an issue awhile back and it was easy to contact TeamViewer and have my problem solved. #### Cons It is a little expensive, since I work for a nonprofit. But I do believe the value of it is worth the money. #### Vendor response Hello Shelley Thank you for sharing your experience! We’re happy to hear that connecting was easy and that our support team was able to resolve your issue quickly. We understand your concern about pricing, especially for nonprofits. If you’d like, you could contact our sales team to explore options for nonprofit organizations—please feel free to reach out at https://www.teamviewer.com/en/global/contact-sales/ All the best! Valeria/TeamViewer Replied December 2025 --- ### Teamviewer in IT of a Utility - Overall rating: 5/5 - Reviewer: Joseph M. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Other than devices randomly losing ability to be connected to and requiring hands on approach to get the remote client working again we have had good experiences with Teamviewer alongside Microsoft CCM as a backup #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and configure making it simple to transition to adding new users and groups to view and share remote connections between internal and external sources. #### Cons The functionality for the most part is pretty basic compared to other platforms out there, however it does everything required for day to day troubleshooting as long as the connection/services don't randomly break and need the remote management side reconfigured. #### Vendor response Hello Joseph, Thank you for sharing your experience. We're glad to hear that the setup process has been smooth and that it's helping streamline user and group management. It's great to know that it effectively supports both internal and external collaboration. Have a nice day! Valeria/TeamViewer Replied August 2025 --- ### Brilliant Remote Control tool - Overall rating: 5/5 - Reviewer: Wasek T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a fantastic tool that we use to support our clients. TeamViewer has regular updates and any vulnerabilities are patched very quickly. The software is quite expensive but a reliable connection is worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software has a brilliant user interface. Very easy to remote into a users machine and reliable connection. Multiple features such has file transfer, chat box, switch between multiple screens. #### Cons Sometimes there has been lags during a remote session and have noticed that it can be a bit resource intensive which can be an issue on some entry level machines. Navigating through settings can be difficult at first as it is a bit cluttered. #### Vendor response Hello Wasek, Thank you so much for taking the time to review us and for sharing your experience. When experiencing connection issues, we recommend first ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Likewise, to help you get started more smoothly with TeamViewer, we invite you to visit the following link, where you’ll find a helpful user guide designed to make your experience easier. https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Best regards, Valeria/TeamViewer Replied August 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/?page=2) --- TeamViewer ONE Reviews, Pros and Cons - 2026 Software Advice