All TeamViewer Reviews

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Harlan

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2021

Give Support , Get support

User Profile

Luis Daniel

Verified reviewer

Computer Software, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2019

An essential asset for your team

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

PROS

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

CONS

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Reason for choosing TeamViewer

Knew a lot more about Teamviewer previously from usage and recommended by others in the same field as me.

Reasons for switching to TeamViewer

Better connection Performance and reliability. Also less CPU intensive.

Skanda

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Teamviewer Verdict

Anyone in need of the best remote desktop software programmer should consider TeamViewer(opens in new tab). It has a host of excellent security features and has been designed to work quite happily with devices like Windows, Mac, Linux, iOS, and Android. Due to the requirement for a sizable user base, this makes it a perfect option for medium-sized and larger businesses. Employees who use TeamViewer can benefit from a variety of remote access and support options as well as some of the best day-to-day tools necessary for effective collaboration, like built-in video conferencing. There are packages available for every price range, but given TeamViewer's strength and cutting-edge technological edge, it might be a little bit too good for some smaller business ventures.

PROS

Remote Access: TeamViewer allows users to access and control remote computers, servers, and mobile devices from anywhere in the world. This is particularly useful for remote work, technical support, and collaboration.Cross-Platform Support: TeamViewer is compatible with multiple platforms, including Windows, macOS, Linux, iOS, and Android, making it versatile for various devices and operating systems.Easy to Use: TeamViewer has a user-friendly interface with simple and intuitive controls, making it easy to set up and use, even for users with limited technical knowledge.File Transfer: TeamViewer provides a convenient way to transfer files between remote devices, eliminating the need for other file-sharing methods like email or cloud storage.Collaboration Features: TeamViewer offers features like screen sharing, video conferencing, and whiteboarding, which facilitate collaboration among team members during online meetings and presentations.High Security: TeamViewer uses industry-standard encryption and authentication methods to ensure secure remote connections, protecting data and privacy.

CONS

Cost: TeamViewer offers a free version for personal use, but the commercial version comes with a cost, which may be a barrier for small businesses or individuals on a tight budget.Internet Connection: TeamViewer requires a stable internet connection for remote access, and a slow or unreliable internet connection may affect the performance and usability of the software.

Vendor Response

Hi Skanda, We are really pleased to know you have chosen TeamViewer as your first and trusted remote access solution. We are so thrilled to know that TeamViewer became a powerful and reliable tool for you to remotely connect to others at the same time! Without your support and trust, TeamViewer can't become the all-in-one remote access solution with reliability and cross-platform flexibility. We wish you a pleasant journey with TeamViewer and Happy connections! Best, Ying/TeamViewer

Replied May 2023

Kaustubh

Verified reviewer

Computer Software, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

A Fast and reliable way of cmmunicating and daa sharing

Mostly multitasking at same place is boosting productivity.

PROS

Teamviewer is a very handy multitasking tool which improves productivity of workplace immensly. Providing all the options for meeting and data sharing as well.

CONS

Hanging issues need to rectified and ability to handle large files need to be imroved. UI can be more simpler.

Raymond

Food & Beverages, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2023

Teamviewer is very convenient to use

PROS

TeamViewer is a powerful remote access program that offers users a simple and effective way to connect to and operate devices from a distance. Its ease of use, high level of dependability, and security make it a top choice for both individuals and corporations.TeamViewer's adaptability is one of its strongest features. It is simple to connect to practically any device because it supports a wide range of operating systems, including Windows, Mac, Linux, iOS, and Android. Additionally, the software enables a variety of connection methods, including as file sharing, online meetings, and remote control, so users may select the one that best suits their requirements.Incredibly user-friendly, TeamViewer has a simple, clear interface that is simple to use.

CONS

One of the main issues with TeamViewer is its cost. While the software is free for personal use, its premium versions can be quite expensive, making it less accessible to small businesses and individuals on a budget. Additionally, the licensing model can be confusing, with different features and capabilities being locked behind premium subscriptions.Another potential drawback of TeamViewer is its security. While the software implements robust security measures, there have been reports of security vulnerabilities and data breaches in the past. This may raise concerns for those who are looking to use the software for sensitive or confidential tasks.Finally, some users have reported that TeamViewer can be slow or unreliable, especially over long distances or low-bandwidth connections. This can be a major hindrance for those who need a fast and responsive remote connection.In conclusion, while TeamViewer is a highly capable remote access software, its cost, security concerns, and performance issues may limit its appeal to some users. It's important to weigh these cons against the benefits of the software before making a decision to use it.

Krunal

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Make your remote Collaboration easy

Overall experience is excellent and must be recommendable you afford this

PROS

From the beginning of my work, we use TeamViewer for remote access and made our work very easy to remote support, it have excellent UI and is very easy to use also which make it perfect from other, it has a lot of functionality that is very good, and has some good level security which makes our end to end connection secure and fully private, has some file transfer option and easily customizable also so definitely recommend this for remote desktop

CONS

Like others, it has a most common disadvantage which is not fully cost-efficient due to other products also available in the market for competing TeamViewer, and another thing is it is based on the network so there can be issues in connectivity, no other dislike I found

Vendor Response

Hello Krunal, Thanks for choosing TeamViewer and sharing the great review! We are so happy to hear that you like the user-friendly interface of TeamViewer! At the same time, we strongly encourage you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions. Again, we can't thank you enough for trusting TeamViewer and we hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer 

Replied April 2023

Azfar

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

Safely control any PC or cell phone from a distance

Our association is utilizing TeamViewer to assist our clients with tackling their product issues. With its controller include, our help group can straightforwardly control the client's PC from a distance and make vital fixes.

PROS

Safely control the UI of a distant PC.Screen and guide our colleagues from a distance.Increment business income by offering remote help administrations.Support dependability of our association.

CONS

The approval arrangement of TeamViewer can be made on single tick or tap.The UI can be improved to make it more simpler.It very well may be made all the more quicker.

Rishav

Computer Software, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Efficient and User-Friendly Remote Access and Control with TeamViewer

Overall, my experience with TeamViewer has been positive. As a user, I find the software to be a reliable and efficient tool for remote access and control. The user interface is easy to navigate and the software is stable and rarely experiences any technical issues. The remote access and control capabilities are very useful and have helped me to easily access my computer remotely, or troubleshoot problems on other devices. The pricing and the number of devices you can connect to with the free version are some of the limitations but it still offers a great value for the price. I would recommend TeamViewer to anyone looking for a powerful and user-friendly remote access and control solution.

PROS

As a user, the feature I like most about TeamViewer is its ease of use and reliability when it comes to remote access and control. The user interface is intuitive and simple to navigate, making it easy for me to quickly access and control my computer remotely. Additionally, the software is stable and rarely experiences any technical issues, which is important when trying to remotely access or troubleshoot another device.

CONS

I have not found any significant issues with TeamViewer that I did not like. However, some users may find the pricing for certain features or the number of devices you can connect to with the free version to be a limitation. Additionally, some users may find that the software can be a bit resource-intensive, which could slow down their computer while it's running. But overall, it's a powerful and reliable software that offers great remote access and control capabilities.

Karen

Verified reviewer

Leisure, Travel & Tourism, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

gets me out of trouble right now

Whenever I have a system failure, I connect through teamviewer to solve the problems very quickly and its operation is always effective, in addition to the fact that the solution to the problem is faster

PROS

With remote support it helps to get out of problems at any time it is needed, its connection is easy from any place where the systems engineer and I are, solving the failure that occurs at the moment avoiding transfers of sites

CONS

There is nothing wrong with this platform, I like everything for its ease of use and its operation that is so useful

Vendor Response

Hello Karen, We are really pleased to know you have chosen TeamViewer for your remote access solution!! Thank you for trusting TeamViewer as a powerful tool for remote access and troubleshooting assistance. We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

Replied May 2023

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Teamviewer honest review

Great! Best software I've used so far as a freelancer. Highly recommend

PROS

Teamviewer is friendly and easy to use software, It create effective communication and interaction between users. And its mobility allows easy access. It does not require skills to use

CONS

I honestly love all the features in teamviewer, I can't think of any difficulties when using it. It's the best for remote work.

Reason for choosing TeamViewer

Easy integration and effective communication

Reasons for switching to TeamViewer

Problem with File sharing

Vendor Response

Hi TeamViewer user, Thank you for choosing TeamViewer for your remote access solution and we appreciate your recommendation!! We would like to invite you to join TeamViewer Community - https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

Replied March 2023

Anonymous

10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2023

Good remote controller, but does not hold up over time

It's been a good experience regarding these issues but it's not my main connection tool for now as we've dove into trying other hardware management remote control tools over time, I think it's shifted more to monthly meetings per that during the day there are no disconnection problems.

PROS

It has a great infrastructure that allows us to streamline remote support maneuvers to the rest of the group. In this sense, as I am in charge of the development work teams, I can understand that my knowledge and advice is crucial after work hours.

CONS

Support for hours of connection drops precipitously at night, which I think is when everyone connects, without forgetting that the other problem is price fluctuations, they increase the price treated with total arbitrariness.

Jacob

Verified reviewer

Program Development, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Team viewer!

Seamless, breathtaking.

PROS

Remote desktop support is amazing. The ping is low.

CONS

Cost. But that okay. We'll get through it together.

Vendor Response

Hi Jacob, We are so thrilled to have you on board for such a long time! You are truly a TeamViewer fan! Thank you for the awesome feedback about TeamViewer and we hope you enjoy using TeamViewer all the time! Have a wonderful day! Best, Ying/TeamViewer

Replied May 2023

Anonymous

1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

TeamViewer Review

Overall experience is nice. Good to have such remoting software so as to access other systems whenever required.

PROS

Screen sharing and high latency helps to easily work anytime anywhere.

CONS

It is not free. Hence it would be great if it is easily available to all the developers based on some sort of linked in information.

User Profile

Nitin

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2022

Really helpful remote troubleshooting and collaborating tool for work from home startups

If someone want to make their collaboration seamless without having to take only video calls and explain everything in one go then this tool is is best choice. You can collaborate and take control of your team's desktop or system while recording every step followed while troubleshooting.

PROS

I have been connected to teamviewer since 8 months, whenever I need help in troubleshooting a project for my team I just have them share their screen take control of everything and its done in no time. Its really reduce time of making things done while working remotely. I also liked the way of collaboration happened via teamviewer, I can be able to share any type of files while live chatting or doing any call. Its easy to setup and use in any type of team.

CONS

After updating to newer version of teamviewer, cursor from other desktop have been hidden and that's make trouble if client want to show something using their cursor. Also its pricing is not justifiable for me as its basic plan is comparably higher than other solutions.

Reasons for switching to TeamViewer

Anydesk is small tool that do not have much features and also lags screen cursor and do not automatically optimize it. Also support from them is not up to mark and we cannot share large files while screen sharing.

Ilsa

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

Remote Desktop that works for you

I use Teamviewer for remote control when im unable to be at work and also to be able to provide technical support to my fellow staff members at other branches. My experience with Teamviewer is only what i can describe as a delight. Its simplicity and ease of access is undeniably the best in its field. It cannot compare to other remote desktops, Teamviewer stands out as the number one platform to use.

PROS

Team Viewer is very reliable and easy to use. It is a simple and secure way to connect to computers remotely. I love that i can work from home when need be. I like the fact that it has multiple features to choose from and that you dont have to use many apps as on Teamviewer they are already there. The best feature for me is the unattended access allowing me access immediately at any time of day.

CONS

The only thing i found least to like is that both station's need to be on the same upgrade level on Teamviewer. You cannot access the one if the other is on a different version of Teamviewer. Also if your internet connection is a bit slow it starts kicking you out at times.

Reasons for switching to TeamViewer

It kept lagging and was slow to connect to the other station via remote control.

Vendor Response

Hi Ilsa, Thank you for providing great feedback about TeamViewer! We are happy that TeamViewer becomes a powerful remote access tool with comprehensive performance, cross-platform flexibility, and reliability. For the most part in this situation, TeamViewer does require the remote connections to occur in the same version of TeamViewer. The latest version of TeamViewer is even better and recommended for uses. Following this, we can ensure all users enjoy the best experience, stronger security, and the latest feature on TeamViewer. At the same time, we strongly encourage you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions. Again, we can't thank you enough for trusting TeamViewer and we hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer

Replied January 2023

Umurhan

Sports, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE