All TeamViewer Remote Reviews

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Harlan

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2021

Give Support , Get support

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Vincent

Verified reviewer

Security and Investigations, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed October 2022

Remote assistance, No limits!

TeamViewer is a great choice for IT professionals, mainly in the service delivery and support fields. I do not see myself looking at other remote tools in the near future.

PROS

I have not had any issues with installation on all the devices we set up. Easy to connect to remote machines as long as the internet is stable. You can have multiple containers for multiple branches and the file transfer is seamless.

CONS

I do not like the fact that there are times you cannot connect to a device two versions before the control machine. Some servers with legacy software cannot be upgraded and you will have to drive into the office.

Reasons for switching to TeamViewer Remote

Remote support at the start of the pandemic made it apparent there was a lot that was lacking with AnyDesk

Vendor Response

Hi Vincent, We are really pleased to know you have chosen TeamViewer for your remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions. Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

Replied December 2022

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Abayomi

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

TeamViewer Meeting Review: Streamline Communication and Collaboration with Video Conferencing.

It has helped me a lot in my field, in giving remotely giving support to field engineers. It has assisted us to resolve technical issues on time without a need to be physically present at the site. It also helped in conducting real time conference meeting with other engineers in the company.

PROS

The ability to conduct video conferences, remotely access and control devices, diagnose technical issues, and transfer files quickly and securely make TeamViewer Meeting a valuable tool for me as network engineer. This feature ensures that technical issues can be resolved quickly and efficiently, minimizing downtime and enhancing productivity.

CONS

One of the potential downsides of TeamViewer Meeting for me as a network engineer is the dependence on a stable and reliable internet connection for remote access and control. The product's pricing structure may not be affordable for small businesses or individual users.

Reason for choosing TeamViewer Remote

The reasons I chose TeamViewer Meeting over Any Desk was first, TeamViewer Meeting has been in the market for a longer time and has established a reputation for its reliability, security, and performance. And, TeamViewer Meeting offers more advanced features such as remote printing, device access control, and real-time chat, which is useful for my work, which requires specific remote work requirements.

João

Retail, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed March 2024

Indispensable when teaching

PROS

The user-friendliness of the software is one of the most important things and one that I value the most. It is widely used in a business context and also in a personal context, due to its usefulness. In my work area I sometimes need to access other people's computers to help clients and sometimes to be helped. By using teamviewer, the ease with which situations are resolved is gratifying. Contrary to what you might expect from software of this type, I don't experience any kind of delay or lag.

CONS

I don't have much to say about the cons. Just that the prices in general are a bit high considering the "competition", but since it's high-quality software with a good reputation, I think it's acceptable.

abir

Professional Training & Coaching, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

FUNCTIONALITY

4

Reviewed January 2024

One of the best remote desk software

TeamViewer is one of the best remote desk software with its multiple features and the friendly interface however, it is an expensive software

PROS

The friendly usage interface helps in the fluent use so I can concentrate on my work instead of trying to find a feature

CONS

The high price comparing to other remote desk software and sometimes the microphone stops from working

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Kuben

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Teamviewer

I have had excellent experience with TeamViewer, easy to use, allows me smooth access to devices and price is worth it.

PROS

Easy to install, user friendly, smooth accessing of devices, quick file sharing and has secure connection

CONS

None. The application works well and fulfills my every need handle a support call

Reason for choosing TeamViewer Remote

Cheaper, more reliable a brand a started using since it was launched

Vendor Response

Hello Kuben, We are grateful for the great feedback and a perfect rating is given based on your TeamViewer journey! There are lots of useful and powerful features of TeamViewer, you may check out our homepage (https://www.teamviewer.com/en/features/). Likewise, did you know that you may learn more about TeamViewer features and gain more knowledge in TeamViewer Community? Come on and visit us on TeamViewer Community (https://community.teamviewer.com/English/kb/english) We hope you enjoy using TeamViewer all the time and look forward to seeing you in the community! Have a great day! Best, Ying/TeamViewer

Replied February 2024

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Julian

Verified reviewer

Logistics and Supply Chain, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

An indispensable tool for remote support and collaboration

We use TeamViewer to help team members who experience a challenge when handling a common project. It saves time and enhances productivity because I can fix issues for another employee on their computer without having to be physically present. It is very efficient, especially when users have a stable internet connection.

PROS

I like TeamViewer because it connects with a remote device in seconds and gives you complete control of the other device. Sometimes I have to guide junior workers, and TeamViewer helps me do that conveniently from my office desk. The person on the other end can view what I am doing on their computer and learn every step of the process. It establishes a secure connection, and nobody else can access the system without authorization.

CONS

TeamViewer's performance is as good as your internet connection. Internet issues from one end affect performance and could be frustrating. We once experienced compatibility issues, but uninstalling and reinstalling TeamViewer solved the problem.

Reasons for switching to TeamViewer Remote

TeamViewer seems more reliable and has more users. We believe it is popular for a reason.

Vendor Response

Hi Julian, Thank you for taking the time to write a great review about TeamViewer! We are so thrilled to know that TeamViewer has become a powerful tool for you to remotely connect to others! We are also happy to know that you have chosen and trusted TeamViewer and you are enjoying TeamViewer's performance and reliability. To get to know more about TeamViewer, can we invite you to visit TeamViewer Community (https://community.teamviewer.com) for feedback sharing and join those open discussions with us please? We wish you a pleasant day and hope to see you there! Best, Ying/TeamViewer

Replied September 2023

Thomas

Biotechnology, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

TeamViewer - Easy to use remote access tool

The ability to monitor and control devices remotely eliminates having to be local to the connected devices and always an easy-to-use interface for controlling devices remotely.

PROS

To have the ability to view connected devices remotely is a great feature. We are able to monitor all connected devices with ease using the easy-to-use interface. Initial installation is straight forward by following the onscreen prompts. Setup was a breeze.

CONS

TeamViewer meets all of our remote access needs.

Reasons for switching to TeamViewer Remote

TeamViewer met our needs for remote access and control.

Vendor Response

Hello Thomas, We are grateful for the great feedback and a perfect rating is given based on your TeamViewer journey! There are lots of useful and powerful features of TeamViewer, you may check out our homepage (https://www.teamviewer.com/en/features/). Likewise, did you know that you may learn more about TeamViewer features and gain more knowledge in TeamViewer Community? Come on and visit us on TeamViewer Community (https://community.teamviewer.com/English/kb/english) We hope you enjoy using TeamViewer all the time and look forward to seeing you in the community! Have a great day! Best, Ying/TeamViewer

Replied January 2024

Vikas

Computer Software, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Freelance

Good experience and easy to use remote use

PROS

Use team viewer to friend computer related problem solving very easy

CONS

Easy to use any laptop and desktop remote use

Rui

Computer Networking, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2024

Teamviewer - Support made easy

PROS

The security with which it allows you to provide remote support to inexperienced users.

CONS

I don't have any important issues to report

ALESSANDRA

Information Technology and Services, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Use it if you need support!

PROS

Easy to use and share to receive a quality support

CONS

Nothing, I think it is a very usefull product

Anonymous

501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed May 2019

The Big Hitter of Remote Connection Software

TeamViewer has been incredibly easy to use and has enabled the ICT department to provide a high level of support when responding to support queries. It has led to increased productivity as technicians no longer have to leave their desks for every support ticket and has cut down on response times helping us meet SLAs.

PROS

The TeamViewer application is very easy to install, with a host app being installed on client devices and the full application being installed on technician devices. Multiple devices can be saved for re-connection rather than typing in remote IDs several times. Once remotely connected, the screen can be locked to prevent remote users from interfering with a technician's actions. The screen can also be 'blanked' to the remote user if the technician needs to perform confidential actions (accessing hidden software shares, etc.). Files can be shared between connections, and there are voice/text capabilities to communicate with remote users.

CONS

There have been security concerns in the past year or so that have shaken confidence in the software, however TeamViewer have implemented several fixes to improve security and prevent malicious use (steps such as increasing remote ID length and patching software security holes) to remedy the situation. The pricing is not perhaps as competitive as we would have liked.

Reason for choosing TeamViewer Remote

TeamViewer was chosen at the time as several within the ICT department had experience with using and deploying the application. It offered a high quality product compared to alternatives, and came with good brand recognition.

Ryan

Computer Hardware, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2020

Easy to use but lacking

My overall experience with using teamviewer is the ability to quickly remote into a person's PC along with the automatic two factor authentication that is uses where the user gives you a password and ID to log in. It allows me to quickly remote into software using it quick support and diagnosis problems such as error messages and virus/malware infections. Overall it does it's job well and although it lacks certain useful features such as freeze screens and camera capabilities using a mobile device; it still provides solid use for any technicians that quickly need to remote in and assist their client to get back to 100% performance.

PROS

The most impactful feature regarding this product is the ability to assist others who need help and it is free to use as well for personal use. Teamviewer is a remote software that allows you to remote into another person's software in order to help them and troubleshoot any issues they are experiencing, along with transferring files that may aid in helping you fix their issuen Due to it having a free license option you are able to take it for a test run by choosing the option personal (non-commercial) which gives you the basic functionality like remoting into a person's pc and transferring files, if you purchase licenses than you unlock a few more features.

CONS

The least thing I liked about this software was the limitations compared to another software called logmein such as the ability to freeze screens, access certain aspects of a computer without needing to remote in like changing the username and password. And the problems that occur when a customer uses a tablet or phone on wireless networks where it takes forever to load which can be expected but also sometime it never loads. The one thing I don't like is the inability to use a person's camera to see what they see for wiring that logmein (rescueme) can do through lens sessions.

Reason for choosing TeamViewer Remote

Zoho was way too pricey and lacks the ability to test to make sure it works the way I want as it only has a trial compared to free use with teamviewer.

Cheikh

Computer Hardware, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2021

TeamViewer The best

TeamViewer allows me to earn money without having to travel as a freelancer.

PROS

TeamViewer is excellent software, as it allows us to transfer files quickly and privately with a high level of security. With TeamViewer, working remotely has become child's play, because you have remote access that allows you to monitor systems, networks, etc... On Windows and Linux. TeamViewer also gives you the possibility to correspond with colleagues during online meetings. The user interface of TeamViewer is also simple for the use of new software. Installations and updates can be carried out without any problems with a single click. When travelling with TeamViewer, you can use your Android devices, making it easy and convenient to be in contact with the target computer. With TeamViewer you can not only share your screen, but also access your entire computer. In short, TeamViewer is an excellent software compatible on mobile and Pc devices.

CONS

I think it's a good software overall but I find that TeamViewer is very slow when it comes to transferring large files. The other aspect is voice calls really, they are not at their best. The improvement will make a good deal. Finally, without a connection there is no possibility to control or access other devices in our own network.

Reason for choosing TeamViewer Remote

Because TeamViewer is more popular

Reasons for switching to TeamViewer Remote

Customer support of mikogo hasn't been the best for me

Rodrigo

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2021

Is no longer the best

We use it to serve the customer, solve problems on the remote screen, search for diagnostic files and return corrected files. We also use text chat a lot, but it's so unobtrusive that the customer on the other end often ignores the messages, so you end up using the notepad to highlight and draw attention. Until version 15 I thought it was great. But with the change in the form of licensing, and with the popularization - each person having a different type of license, the problems started. You license version 8 perpetual. They do forced upgrade to version 13 and it doesn't work anymore to 8. But in forced 13 you can't customize the host. Then this year they start pushing to go to 15, but they don't upgrade the perpetual license. So you bought perpetual and now it's dead, you're forced to sign. How to trust a supplier who acts this way? Result: after a decade of using temviewer we are moving to anydesk and khelpdesk.

PROS

It's fast, in the portable version it's easy to use and doesn't require bureaucracy. You just send the link to the customer, receive the access data and that's it. Great for remote support, copying or sending files and chatting with the customer without the phone.

CONS

It used to be great, but as the billing model went from perpetual license to subscription, they try to force you to use the latest version to force you to subscribe. So you have a version confusion on the clients, and the older version doesn't access the newer host. The subscription price is also abusive. The support is bad, they are slow to respond and they respond generically.

Reason for choosing TeamViewer Remote

From time to time we review purchases. At the time for the price and because anydesk still seemed a bit slow. Today we are already going the other way around, as anydesk has no problem with versions and has a clearer licensing.

Reasons for switching to TeamViewer Remote

That was years ago, at the time it didn't work without you having to open the firewall and modem ports.

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Nitin

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2022

Really helpful remote troubleshooting and collaborating tool for work from home startups

If someone want to make their collaboration seamless without having to take only video calls and explain everything in one go then this tool is is best choice. You can collaborate and take control of your team's desktop or system while recording every step followed while troubleshooting.

PROS

I have been connected to teamviewer since 8 months, whenever I need help in troubleshooting a project for my team I just have them share their screen take control of everything and its done in no time. Its really reduce time of making things done while working remotely. I also liked the way of collaboration happened via teamviewer, I can be able to share any type of files while live chatting or doing any call. Its easy to setup and use in any type of team.

CONS

After updating to newer version of teamviewer, cursor from other desktop have been hidden and that's make trouble if client want to show something using their cursor. Also its pricing is not justifiable for me as its basic plan is comparably higher than other solutions.

Reasons for switching to TeamViewer Remote

Anydesk is small tool that do not have much features and also lags screen cursor and do not automatically optimize it. Also support from them is not up to mark and we cannot share large files while screen sharing.

Timothy

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2022

Straight forward Remote connection for most needed Cases

We have used Teamviewer on and off over the last 10 years to provide connectivity to remote machines and have succeeded more than 95% of the time. It has also relatively improved its features most notably allowing connectivity to a machine with older version of the software, which was not previously possible for a long time, was a major pain point, and one of the most needed features as it was usually the reason we always used it concurrently with another vendor. Finally, its ability to remember and save previously connected computers really saves a lot of time and headache.

PROS

Team viewer has worked for me on nearly all devices you can think of; Mac, PC, mobile, tablet, ios. It is straightforward to install and allow connectivity most times. 8/10 of none IT savvy users on windows were able to download, install and enable connection within a few minutes of sharing the link.

CONS

Getting a not IT savvy user to set it up and enable connection on a mac has been a stumbling block more than a few times . Other software tested was able to achieve the same in a relatively easier manner and I have had to resort to them when unsuccessful.

Reason for choosing TeamViewer Remote

Teamviewer stands out from most of the other competitors mostly by being so robust by virtue of being in existence for so long and being well known. It also has a very intuitive interface, where you can reach most of what you need quite fast.

Reasons for switching to TeamViewer Remote

The previous tool we used was not user-friendly as you would expect from a tool that is mostly going to be facing a non-IT-savvy user.

Bill

Computer Software, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

FUNCTIONALITY

4

Reviewed May 2022

A solid, but expensive, remote control tool for supporting clients

TeamViewer was a great solution that allowed us to easily provide support services to our customers. However, the constant need to upgrade, the inability for older versions to talk to newer versions, and the business practices of selling perpetual licenses one day and forcing people into a subscription model the next is not reassuring.

PROS

When we chose TeamViewer, they offered a great deal for the money, spending money to buy the software license once with no recurring fees. The ability to provide "zero-install" links on our web site to allow customers to get us connected to their systems was a huge plus for a remote support environment. And even better, they were far cheaper than other solutions at the time, like GoToMyPC, LogMeIn, RAdmin, and others for an environment where you needed to support random users around the globe.

CONS

Sadly, shortly after we bought our expensive, "perpetual, no recurring fees" license and got everything set up, TeamViewer changed the game entirely, switching to a pure subscription model. So, after advertising that our high one-time fee wouldn't require maintenance fees, the new model now requires an annual subscription, and we have been stuck on v12 for the last several years with no ability to get onto a newer version unless we want to spend even more money on the subscription. As other solutions have since arisen (like Zoom) that are far less expensive, we do not feel that we will ever renew our TeamViewer license because of this. Once they turn off the ability for TeamViewer 12 to work (which they have done for older versions already), then we'll simply be removing it from our systems.

Reason for choosing TeamViewer Remote

TeamViewer offered a simple-to-use, no-install solution for remote support for our clients that was far cheaper than the competitors at the time.

User Profile

Brandon R

Verified reviewer

Wireless, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Excellent for time and cost savings. Ideal for support to people outside the company.

Remote connection is possible from anywhere, so you can work from the office, while traveling, or from home, improving efficiency. It can minimize the amount of time and effort necessary to go to the location, as well as the expense of transportation. Previously, it used to go to the end user to work and solve the problems, but after the introduction, the time to go to the site and the cost of going there are reduced, the work efficiency is improved and the problems are recovered. Good things like shortening the time and reducing transportation costs. It increases work efficiency when dealing with PC problems.

PROS

It became a means to connect from the inside to the outside, the problems that could be solved, the concrete effects, and the outside. Before I could connect from an external computer to an internal computer through a VPN connection, but I could not do the reverse pattern. It is now possible to connect from inside the company to outside the company, and it is now possible to explain outsiders sharing the computer screen. I use it to teach people outside the company how to operate a computer. If only the ID and password are provided over the phone, you can connect immediately and it is easier to use than other software. Also, the connection is difficult to interrupt and there is no delay in reaction, so you can use it comfortably.

CONS

Occasionally, you may not be able to connect from the start, or if you think it has hardened during use, the connection may disconnect, so check.

Reason for choosing TeamViewer Remote

You can perform the same thing with other applications, but this is the most solid connection.

Vendor Response

Hello Brandon, Thank you for reviewing TeamViewer and sharing your great experience with TeamViewer! We are pleased to know you have chosen TeamViewer for your remote access solution! Wish you a beautiful day and an unforgettable journey with TeamViewer! Best, Ying/TeamViewer

Replied October 2022

User Profile

Yurie Katri

Verified reviewer

Telecommunications, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2022

A helpful tool for working remotely

Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.

PROS

It is very convenient because you can operate the remote connection destination terminal through a remote desktop connection between offices or in a homework environment without the hassle of detailed configurations. It is also possible to send files, so it is useful when you want to transfer a local file to a remote connection destination. It also supports smartphone apps, so in an emergency, you can access and respond from your smartphone, which is excellent.

CONS

Sometimes it is strangely cumbersome, and operations such as clicking are disabled and a restart is required, which is inconvenient. Also, as it is not a cheap service in terms of cost, I think if there are several additional contract plans, the barriers to using the paid version will be reduced.

Reason for choosing TeamViewer Remote

We are using it with a purchase contract, not a subscription. The cost performance is good, there is no remote precision (cut in the middle) and we can do the job without problems.

Reasons for switching to TeamViewer Remote

Trouble-free remote control. Even if the customer is stuck in the operation, we can control it remotely. Besides, it is easy to make clients download the remote tool and it is easy to start with a double click, which is also good.

Vendor Response

Hi Yurie, Thank you so much for reviewing TeamViewer with the positive feedback! We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. We are glad to know TeamViewer is a powerful remote access tool for you and even for your home office! You are invited to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions about TeamViewer. We hope you enjoy using TeamViewer all the time! See you in TeamViewer Community! Wish you a great day and all the best. Best, Ying/TeamViewer

Replied October 2022

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Good Platform for manage and remote your cloud pcs

PROS

It's very easy to manage your cloud pcs using this app. I am using this app from last 5-6 years. I am a home user but easily manage my workstation and remote pc from my location. it's very easy to when you are doing work from home.also it's chat msg and voice are very good.

CONS

no any point which i don't like about this application.

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

An extremely useful program that is simple to install and use

By and large TeamViewer has been an extremely useful program for me, drastically reducing the troubleshooting time frame for a huge number of tickets, and I fully intend to continue to use it into the foreseeable future.

PROS

As an IT worker one of TeamViewers greatest features is the "quick support". This allows the user to rapidly download and use a single session installation of TeamViewer. In many cases users are not especially skilled with computers and the ease of this installation greatly helps getting access to their machine to troubleshoot. Even with poor internet signal TeamViewer is able to connect with relative stability which is extremely helpful for when connected to a computer across the world with dial up internet. That TeamViewer also automatically attempts to reconnect a good number of times (I think 30? To be honest I have not had to reconnect in such a long time I cannot remember!) is also very helpful as it prevents having to continually log on again. The option to restart the client PC and then automatically reconnect when it has finished booting is extremely useful as well. From a personal perspective I have set a password to allow me to access my computer remotely via TeamViewer - I send a wake from LAN request to it, then use my username/password to remotely access my desktop from my tablet allowing me to perform tasks on my computer from anywhere in the world.

CONS

From a business perspective where a licence has been brought the only thing I could think about improving would be the allocation of said licence. When logged in a licence is not applied to the computer, instead this has to be done through the management console. Further re-allocating a licence (e.g. a computer is decommissioned and the licence needs to move to the new computer) is also needlessly complex - when I last did this it involved revoking the licence to all computers then re-adding them which seems unnecessary. Also whilst not TeamViewers fault TalkTalk seems to flag it up as dangerous requiring it to be added to the Safe list of the parental controls - unsure if TeamViewer would be able to convince TalkTalk to remove it from this dangerous listing.

User Profile

Vashishrao

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2021

TeamViewer - A Fast and Safe software for Remote Control

Teamviewer is a safe product and it is also uses AES 256-bit encryption. It has enable me to perform task remotely just by sitting from my desk, rather from moving physcially. TeamViewer has helped me to make lots of savings on fuel as well as on time. Worth mentioning is also the customer service that you have after purchasing the product. Below are a few personal advantages I noted while using this application; - Fast, secured and reliable (The other person can restrict your access at any time, thus it is a positive security concern). - Able to communicate with the other user via a chat box, voice call or video call. - Able to transfer files to the other data over TeamViewer itself. - Able to take screenshots or make video recording of the receipient screen. - Able to access another device which is not on the same platform (cross-platform). - Works within a low-bandwith environment. However, as all great software, it has a cost that comes with it. Thus, if you are planning to use it commercially, it is advised to purchase it, thus increasing the number of users that are connected to simultaenously. Nevertherless, it has proved its capabilities to be among the best remote control software available on the market. As a Junior IT Support Officer, I highly recommend this product.

PROS

First and foremost, it is one of the best free remote access and free remote control softwate. It enables user (usually IT Support team) to have access remotely on your machine while limiting their physical movement especially during this Covid-19 pandemic. It is also a great tool to be used in environments where there is a low-bandwidth. Moreover it has also helped me to communicates with the recepient via a chat box or via call. I also have the option of transfering files via TeamViewer, thus making it an ideal office tool for anyone who want to gain access to a system without any physcial movement, thus helps in saving time and gas money. It is also a cross-platform application (User can control any device that are on either Linux, MacOS, Android, iOS or even on Rasberry Pi).

CONS

One of my main concerns is that both parties (that is the person to whom I am connecting remotely and myself) need to have the same version installed on the machine or else, the application will not work. Another disadvantage is that large files cannot be shared over TeamViewer. The computer that I am connecting to also needs to be switched on and active which mean that the application needs to be remained open.

Raj

Mining & Metals, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2022

A simple tool to instantly connect with your team

TeamViewer is a beautiful tool to work as a team, provided you consider safety tips.

PROS

1. You need to share your username and code safely with another person, and that person can instantly connect to your device screen. The fact that it works immediately is the most significant plus point. It is as easy as one-two-three: three simple steps. 2. Both users can work on the same screen with their mouse control. It can be used for training, troubleshooting, or collaboration. 3. It is safe that the password to connect changes every few minutes. The other person cannot join without your permission. 4. More than one person can connect to one screen to discuss, resolve, or learn something together. 5. There are many things that you can’t explain over the phone or chat. Once the screen is under your control, you can work better as a team of two or more persons. 6. It allows remote access only to authorized persons. 7. You can hold virtual meetings, save contacts for future use, etc. 8. It works both ways: either you give control or control someone else’s device, as per your requirements. 9. You can start TeamViewer automatically when Windows starts or allow unattended access. It may be helpful when you want to connect to your computer kept elsewhere. 10. Many advanced settings can help you gain better control over other devices.

CONS

1. There is no method available to communicate with other users. You may have to talk over the phone or chat to say something. 2. It may be unsafe to provide control of your computer to unknown persons. They may steal your information without you realizing it. 3. When the internet is slow or erratic, the tool behaves irrationally, and all team members may get a terrible experience, lags, delays, etc. 4. It may be pretty unsafe to provide unattended access to strangers. 5. Many advanced features are payment-based.

Reasons for switching to TeamViewer Remote

security issues, unstable

User Profile

Harry

Verified reviewer

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2023

Fantastic for Commercial; OK for Personal

Fantastic piece of software which has allowed us to troubleshoot our user device issues whether it's a mobile or desktop/laptop. The cost is high but the functionality is also great and gets the task done.

PROS

I'm able to store user machine ID's to my Teamviewer account which allows me to see when their Teamviewer is opened so I can quickly select their session and hop onto it without needing to get the ID/Password from the user. Also how easy it is to get onto the machine with admin privileges is very useful.It's ideal to use within the business frontier if only a few licences are required.

CONS

The versioning of Teamviewer must always be kept up to date on all machines if updated. We have a QuickSupport shortcut available for all users; however our main Teamviewer software was updated to a newer version which then caused the QuickSupport shortcuts to be updated with a later one from the homepage due to being unable to connect to the newer Teamviewer. (as well as Teamviewer host)

Vendor Response

Hi Harry, We are really pleased to know you have chosen TeamViewer for your remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions. Likewise, we would like to invite you to join TeamViewer Community (https://community.teamviewer.com) if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

Replied May 2023

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