Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

I really appreciate Twilio and it is always a pleasure to use it in our projects.

Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code.

Great API / info available for a quick dive into getting something up and running. Also a free trial / credits to test it out.

It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.

The most difficult piece to set up was routing of multiple channels to the same agents.

The reject/failure level above 50% is unacceptable and makes it too expensive.

Easy to set up, extensible, supports a variety of programming languages and interfaces, pricing is easy to understand, excellent free trial that allows for testing of most features.

A great way to reduce communication bills with excellent support to go with it.

When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue.

I am very satisfied with how little text messages cost, and the ease of integration.

Amazing text messaging automation for non-developers.

This is a super easy to use tool to set up a virtual, multi channel contact center. Stop is a breeze, and the app is highly reliable.

The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often.

The prices are super reasonable, and the tutorials are really helpful in getting things integrated into our existing systems (built with django).

Everything is well-documented, and their APIs in the various programming languages they support are easy to understand and very stable.

The customer service is superb they help me immediately if i face any issue.

When you first start using them you can get lost in the documentation before understanding how it is setup.

As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.

Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box.

Good documentation, great ready examples/code found readily online and tons of integration possible.

This platform is the best you can find to extend notification and collaboration using traditional communication devices.

Create your own solution. Great to integrate with, easy to use and can do anything you want it to.

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

We've loved using Twilio - it's able to handle a lot of different projects. The documentation is great and the costs are relatively cheap.

Fantastic experience with a supportive vendor. I would highly recommend to other organizations.

It takes 48 hours to increase your quantity of texts. You're killing me, smalls.

I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR.

Within 10 minutes, I was sending test messages to myself. Very fair pricing model per message and excellent customer support (almost too good).

I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

It also provides good features for SEO like bulk messaging and any other APIs that could be very much helpful especially at cheaper rate.

Overall has great capabilities to use and help with streamlining workflow.

US Dollar

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



LongDescription

Commenting/Notes

Whiteboard

Surveys & Feedback

User Management

Personalization

Meeting Management

Presentation Tools

Access Controls/Permissions

Session Recording

Remote Printing

Video Management

Communication Management

Calendar Management

Collaboration Tools

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

File Sharing

Alerts/Notifications

Reporting & Statistics

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Reporting/Analytics

Monitoring

Prioritization

Troubleshooting

Remote Access/Control

Video Conferencing

Drag & Drop

Session Transfer

Live Chat

Document Management

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

Web browser (OS agnostic)

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

TeamViewer Remote

In Person

Live Online

Webinars

Documentation

Videos

Twilio is the worlds leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows, or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them.

AB Testing

Text-to-Win

Call Tagging

Shortcodes

Status Tracking

Prototype Creation

Big Data Analytics

Device Management

Mobile Alerts

Performance Management

Automated Responses

Mass Texting

SMS Messaging

Scheduled Messaging

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

On-Demand Recording

2-Way Messaging

Call Center Management

ROI Tracking

Campaign Segmentation

Call Routing

Mobile Coupons

Application Development

Text to Speech

Audio/Video Conferencing

Outbound Call Center

Compliance Management

Voicemail Transcription

Inbound Call Center

Call Scripting

Mobile Keywords

Phone Key Input

Configuration Management

Queue Management

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Message Personalization

Connectivity Management

Data Collection

Event Triggered Actions

Computer Telephony Integration

Reminders

Fax Management

Visualization

Manual Dialer

Alerts/Escalation

Polls/Voting

Scheduled Recording

Voice Customization

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Campaign Management

Data Management

SIP Trunking

For Small Businesses

Online Voice Transmission

Automated Routing

Multi-Channel Communication

Call Tracking Metrics

VoIP Connection

Automatic Outbound Dialer

Automated Attendant

Pricing to make calls starts at 2 Cents/minute.
Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

TeamViewer Remote vs Twilio

User Ratings & Reviews

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