TelePacific's UCx is a hybrid phone solution that offers businesses PBX and business communication features such as auto-attendant, voice and video calling and more. It also offers SIP trunking, PRI/CAS and analog services for businesses with on-premise PBX systems. The solution provides a desktop application and can also be accessed by various internet browsers.
In addition to voice services, TelePacific's UCx provides internet service with multiple connectivity options that include metro private line, Ethernet over copper/fiber and fixed wireless. TelePacific's UCx includes a self-service portal that allows users to configure features and call routing settings.
TelePacific's UCx also offers features like call-transferring, voicemail-to-email and hosted contact center. Telepacific's hosted contact center enables various modes of call routing such as automatic call distribution (ACD)/call queuing and also features call reporting. The solution also features a mobile application that helps in remote usage.
Support is available via phone, email and through an online customer support portal.