Telnyx Suite

RATING:

4.8

(91)

About Telnyx Suite

Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed connections for low latency, high uptime service. The Telnyx Suite includes SIP trunking, messaging API, voice API, lookup API, programmable fax API, and wireless services.

Telnyx Suite Pricing

Voice:- Inbound DIDs: $1 per number, $0.0075 per minute, $12.00 per channel per month Inbound toll-free number: $1.00 per toll-free number, $0.015 per toll-free minute Outbound calling: $0.009 per minute SMS:- Long code: $0.0025 per outbound message, Free per inbound message Contact Telnyx for other pricing information.

Starting price: 

$1.00 per month

Free trial: 

Available

Free version: 

Not Available

Telnyx Suite Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Telnyx Suite

1 - 5 of 91 Reviews

WENDY

Information Technology and Services, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2024

Telnyx Suite Review: Telnyx is Easy to Use

User Profile

Anthony

Verified reviewer

Events Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Telnyx's SMS API platform has been a game-changer for our team

PROS

Working with Telnyx's SMS API platform has been a game-changer for our team. The platform's well-documented and powerful API enabled us to develop some truly innovative applications with ease. What stood out to us was the seamless integration process, allowing us to quickly implement and iterate on our ideas. The API's robust features and reliability have empowered us to enhance our communication strategies, making our applications more interactive and responsive to our users' needs. The support from the Telnyx team has been exceptional, always available to assist with any queries or guidance needed. Overall, our experience with Telnyx has been extremely positive, significantly contributing to the success of our projects. We're excited to continue exploring the capabilities of the Telnyx platform and pushing the boundaries of what we can achieve."

CONS

I have had a great experience, nothing to dislike about this product.

Reasons for switching to Telnyx Suite

Twilio was cumbersome, difficult to work with and literally NO support.

Carlos

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2024

New User for an existing client

It seems great to have an alternative to Twilio, we may end up also providing clients an option for both services... only because of the well know use of Twilio and its brand recognition.

PROS

We intend to replace a 3rd party service... hoping to cut to less than half the cost. By creating an in-house solution for the client. Who sends about 1700 Daily announcements to participants, regarding Non-Profit Fundraising Events...

CONS

So far it has taken a couple of week to establish high volume texting.. It seems will work for us at 50 messages per minute. But not at the initial testing of 10 messages per minute..

Reason for choosing Telnyx Suite

Especting lower cost for clients solution/daily use.

Reasons for switching to Telnyx Suite

Appears to be a lower cost for the Clients current use of daily SMS messages..

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2018

A Quick Review

It has been functional and the support team is great, even if the reliability of some routes hasn't been.

PROS

The portal is feature rich and once familiar with the interface and the connectivity of features to one another, is easy to navigate. Porting experience has benn great.

CONS

Too many service interruptions and call completion issues in Canada, that in some cases are upstream from Telnyx, but still too many.

Vendor Response

Thank you for the feedback. We are continuing to focus on expanding our presence in Canada to ensure we maintain the quality and diversity, resiliency, redundancy we have domestically & in other countries as well. Please keep us in the loop if you experience any other issues as our support team is ready to assist 24 hours a day, 7 days a week, and 365 days a year.

Replied August 2018

Kjartan

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

The perfect mix of customer service, functionality, and price

Support was fast. Product is cheap and works as advertised. The feature set is very large and very configurable.

PROS

- Pricing is extremely clear and transparent while staying low and significantly reducing overhead over other solutions. - Support is fast and committed to doing a good job. They answer on weekends and are quick to get matters resolved. No AI assistant sits between you and their humans if you don't want it to. - The control interface gives you lots of configurable options and makes it clear what the system is actually doing with your call routing behind the scenes.

CONS

The only con I could identify when reflecting on the setup process was that to dial internationally you must complete additional verification which isn't the case on competitor's platforms. But the verification process was simple and even when rejected their support was fast to evaluate our business case as legitimate and mark the account as verified. I believe this process also reduces robocallers using Telnyx and SMS spam, so I won't complain much.

Reasons for switching to Telnyx Suite

Telnyx has lower pricing and clearer billing for minutes and SIP channels.