All Telzio Reviews
1-25 of 27 Reviews
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Nathan
Verified reviewer
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Give Telzio a Try. You won't regret it.
Telzio has been rock-solid from the ease of use on the administrator side, to the ease of use for our users, to the support we've received. Very happy with Telzio as our VoIP vendor. I have no plans to make any changes any time soon.
PROSI like the pricing structure. Pricing by the minute instead of by the user or line saves us so much in telephony costs. It's not for everyone; but for us, it was integral over other options we looked at that charged by the user or line.
CONSI thought the mobile app was the weak point at first but it's been steadily improved over time and is very solid now.
Reasons for switching to Telzio
Pricing Structure, Ease of administration and call flow creation
Andrew
Religious Institutions, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Best Phone System Our Church Has Used
Fantastic, if I had to outfit a small office or start-up, this is where I'd begin
PROSI love that I could just jump headfirst into Telzio without an unneeded sales call telling me what I needed. I knew what we needed, a basic phone system - nothing with video calls and everything else. We have been through a couple providers and it always seemed like the feature we needed was behind a more expensive plan. With Telzio, everything is included and you just choose what you need for minutes, which in case you're wondering - you probably do less minutes than you think - I was shocked at how low our usage was. Telzio is extremely easy to use and compatible with so many different office phones that nearly everything from our old system flawlessly transferred to our new one. I can't say enough good things!
CONSThe only thing I'd nitpick is setup of caller ID name and e911 have an initial fee - I didn't mind paying them but it would've been nice knowing that going in those were not included in the initial startup cost.
Reason for choosing Telzio
Pricing - Per account price instead of per seat. Full feature set without different levels of plans. It also worked with 80% of our equipment already in the building.
Reasons for switching to Telzio
Horrible experience - billing was consistently incorrect and never actually equalled the bill we were promised when the contract was signed. Had to get out under a clause in our contract of not fulfilling the contract. It was just an overall headache from start to finish and we are glad to be away from them.
Robert
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
90's AT&T - don't got over your minutes folks!
Great offering of features and voice overs
CONSPaid 400% of my monthly fees in overages. They said well we sent you emails...which means they aren't willing to help. Cannot do business with a company that operates on a "gotcha" business model.
Reasons for switching to Telzio
Eviice was fairly limited in offerings
Vendor Response
Robert, we're sorry that you were unhappy with your experience. As you correctly mentioned, we do send emails to recommend a plan change based on your usage. As soon as we heard back from you, we did not hesitate to provide you with a full refund on 3 months of services used, and a custom plan with a flat minute rate. Our pricing is indeed based on usage, and not per-user. In most cases, this is more cost effective and scalable for our customers. We hope that the use of our platform will continue to provide value to your business. Your account manager is available by phone and email, and is happy to assist further. Please let us know if there's anything else we can do to help.
Replied April 2021
Christopher
Verified reviewer
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Telzio is great!
We have no plans to transition away from Telzio in the foreseeable future. The reliability of the service is commendable, as we have yet to experience an outage or any issues in the 2 years we have been using it!
PROSTelzio offers a user-friendly experience with its straightforward setup and easy configuration. Should you require physical phones, they conveniently ship them to you, requiring nothing more than a WiFi password on your part. The phones arrive preconfigured to your account, making the process hassle-free and efficient!
CONSTelzio demonstrates promise and I am hopeful for its expansion to integrate with other third-party applications. There's room for enhancement in its security features for administrators, notably the absence of Google Single Sign-On (SSO), though it's heartening to hear that a substantial update in 2024 aims to address these aspects.
Reason for choosing Telzio
The license cost per user just didn’t make sense for our business.
Reasons for switching to Telzio
Opting for Telzio over alternatives like Google Voice has proven to be cost-effective due to its pricing structure. Unlike the per license fee model, which can get expensive, Telzio provides a more flexible approach. It seemingly allows for an unlimited number of users, charging instead on a per-minute basis or through tailored plans/packages. This setup aligns more fittingly with varying needs, ensuring you only pay for what you use, which ultimately contributes to better cost management for your communications solution. When not every employee would not be a heavy phone user it just didn’t make sense to pay google $20 a user for 35 users.
Mitchell
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Telzio Telephone System
Overall Telzio is a wonderful VOIP system. Our team uses it globally, with many DID in many countries. The setup was slick and straightforward. IOS & Android APP and web browser access. The support team is very helpful and reply quickly via the live chat. BIG FAN of TELZIO!!
PROSTelzio Voip is a wonderful, feature rich, solid and affordable system. Everything works and works well. The cost to add a DID is very inexpensive. The support team is knowledgeable and friendly.
CONSTelzio VOIP System is all good. The one thing I can think of is that when you have all your users entered, if you delete a user (if they have left the business) they are gone so I just remove the extension number from the user instead and keep the user......endless number of users.
Reason for choosing Telzio
Telzio offers unlimited users and not on a pay per user basis where as the competition charges per user.
Reasons for switching to Telzio
Telzio takes care of the system updates and backend fixes. Plus the cost to use Telzio is less expensive.
Kathryn
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Highly Satisfied with our time with Telzio
Overall, we are highly satisfied with Telzio. Since our initial test, we've moved virtually all of our clients over to Telzio. The ease in which we can set up, make changes and receive customized personal help has been truly remarkable. We've worked with a number of providers and this by far has been our favorite experience.
PROSStrongest feature by far for us has been how user friendly setting up Call Flows are. Because we are able to manage users, devices, call handling on such a granular level, we can truly direct our callers where we need them when and how is best.
CONSThe online Telzio calling features aren't as strong as they could be. We'd love to see a desktop app instead of needing to use a web based calling system.
Reasons for switching to Telzio
Initially we began looking at Telzio because of wanting to pay based on minutes used. Once we looked into your system, we loved the flexibility of your dashboard. Working with Telzio staff has been a great experience.
Matthew
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Easy to setup and customize, great for our small business
It was very east to setup and customize our IVR for multiple retail locations using Telzio.
CONSNothing, really. I could understand why this software wouldn't be appropriate for enterprise level business, but for our small chain of dispensaries it's exactly what we were looking for.
Reasons for switching to Telzio
Price and flexibility
Vendor Response
We have several enterprise features rolling out this year including SSO currently in beta - thank you for the feedback!
Replied February 2022
Peter
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Telzio is perfect for our season business
Telzio has been perfect for our organization. We are a seasonal business and go from an off-season usage of about 30 users to 200 or so for 3 months a year. The pay by usage model has saved us low 5 figures per year, even when accounting for having to purchase all new hardware during year 1. The service is reliable, easy to use and tech support is excellent. Honestly, no complaints at all!
PROSThe admin control panel is excellent, easy to use, and has modern UI. All services have been reliable and interactions with tech support friendly and informative.
CONSThe mobile app sometimes has connection issues but that is more likely network / LTE related.
Reasons for switching to Telzio
Cost, customer service and lack of modern features.
Vendor Response
Thank you for your kind review, Peter! We are happy to hear you enjoy our services and all the savings from our usage-based pricing model. We have a new mobile app coming out soon, which will squeeze even more performance out of poor connections while on the go in areas with suboptimal coverage. Please contact your account manager if you're interested in our private BETA program for select customers.
Replied December 2021
Kevin
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Highly Reliable and Scalable
Highly reliable, I do not have to deal with it often. Setting up new employees is a breeze.
PROSEasiest setup of a VOIP solution I have seen. Highly Reliable
CONSPricing is a bit difficult to measure starting. Worth it for the savings.
Reason for choosing Telzio
User interface
Reasons for switching to Telzio
The old system used POTS inbound and wanted VOIP for redundancy
Kristina
Verified reviewer
Printing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Telzio
Telzio has allowed my company to have an easy to use but great company phone system. You can set it up so that not everyone that is on the system will receive every call. We have 3 different phone lines that come into ours, and it is very easy to tell what phone line the incoming call dialed. Also it is very easy to place a call on hold, or transfer to another person. Use can also use it to inter-call between the company. Through the website you can also send text messages and fax.
PROSHow easy it is to use. You sign up, and then can start using. It takes no time to get used to the setup, and is very user friendly.
CONSIt does not often work great if you start a call on Wifi and then need to switch to cellular data, most often it will loose the call.
Lucas
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2021
Growing Company getting Great Support
We use Telzio as for our clients to contact us for customer support and purchasing. It works exactly as advertised and it has been simple to implement, add users, add different call flows, and track employee calls. The follow up from your customer support and sales team has been exceptional. They have followed up with me regarding features and requirements that amidst a company merger I often had far in the back of my mind but needed to get done.
PROSThe interface to setup call flows is very simple, flexible, and immediate. Usage data presentation is attractive and fairly easy to extract for reporting purposes.
CONSThere are features that are not yet implemented that would be nice. Better text message support (ie 5 digit text numbers in particular). Also, ringing folks in a queue in the same order every time opposed to the person who hasn't received a call in the longest time.
Reason for choosing Telzio
3CX was incredibly complicated and required multiple systems to get setup, implemented, and functioning. To many points of failure that did not belong to 3CX. While their feature set was huge, all of it would have been very difficult and niche to setup (anyone can login to Telzio and quickly understand how to use it). Can't remember with Dialpad.
Reasons for switching to Telzio
Limited flexibility with call flow handling and reporting. Limited and/or expensive international support.
Vendor Response
Thank you for your great review, Lukas! Ease of use and rapid configuration is one of our top priorities, so we are thrilled to hear that. We do in fact offer shortcodes for texting (5-digit codes). If it's something you'd be interested in, please reach out to us to get started.
Replied December 2021
Kathy
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Easy Way to Streamline Phone Services!
I have realized it is way easier to contact customers with everything readily available to me in one place. This allows for our remote employees to not miss a beat as well. I especially enjoy that customers will not have my personal phone # when I call through the Telzio app.
PROSInstead of having 3 phone numbers that our customers call, we now have one that our customers can use to call each of our locations! This makes it so that I and others can see and respond to calls for Site #1 while we're at Site #3 or home. Once set up, it's very user friendly.
CONSThere is a lag once I answer calls where the caller won't hear me. Other than that, no complaints.
Reason for choosing Telzio
This seemed more user friendly and offered more of what we were looking for.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2020
not great value
Our medical practice has lost HUNDREDS of clients because of an issue with this app and we got about [SENSITIVE CONTENT] back
PROSThe ease of using on multiple devices, I like the ability to set up different call flows
CONSinterface hard to use, voicemails are easy to miss, customer support is suboptimal. You ask for features they don't get done and you only realize a year later when you would have desperately needed a conversation to get recorded. Point of contact is defensive and not taking responsibility
Reason for choosing Telzio
it appeared as an up and coming good product. A year later, it's still in beta testing while VERY expensive
Reasons for switching to Telzio
volume
Jules
Entertainment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Simple, yet powerful!
Great! No problems so far!
PROSEasy to configure and manage at any point in time. I love it’s all done with the drag-and-drop feature. I could honestly manage everything myself without having to learn the system, and our office manager was able to take over without any training or leaning curve.
CONSNothing really. Does what it says on the tin.
Elizabeth
Civil Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Phone
Was possible to use phones we already had,
CONSThat music plays before letting caller know they have reached Crest
Reasons for switching to Telzio
Not reliable
Kevin
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Easy to Use & HIPPA Compliant
Customer service is helpful. HIPPA compliant. Great quality for the price. Love the cloud interface of phone, text, and fax.
CONSI wish we could use the physical fax machine (with the ATA) and the cloud fax option. It is tough on the business that we can't do both.
Reasons for switching to Telzio
Telzio was more user friendly
Emanuel
Real Estate, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Easy to use and PERFECT customer support
A residential apartment complex we manage was destroyed during hurricane Ida, leaving hundreds of residents as well as out office staff displaced. We were able to instantly set up emergency toll free numbers for the residents to call for support and information. We were also able to instantly transfer all calls from our now submerged management office to the office staffs cell phones via the telzio app. Because of Telzio we were able to maintain communication with our residents and staff, allowing us to assist and relocate all of our residents. All of this set up in under an hour.
PROSThe support team behind the product is the best feature of this product.
CONSAdmin tools on the app would be appreciated. The app could use a GUI update.
Reason for choosing Telzio
Ease of use. Quick setup
Vendor Response
Hi Manny! Please be on the look out for our brand new app that's available now. We take pride in our exceptional support team and will be sure to share your amazing review with them. Thank you!
Replied February 2022
barbara
Law Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
The best telephone service for small business
I no longer need someone to answer calls, I can get back to clients quickly.
PROSEase of use, great customer support, great product and great results, best price
CONSThe translation of voicemail needs to be a little clearer.
Reason for choosing Telzio
My son in law used Telaio for his company and I trust his judgment and he was correct.
Reasons for switching to Telzio
Ease of use and price
Vendor Response
Thank you Barbara!
Replied February 2022
Veena
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Telzio has great support services!
The staff are great to work with, and you can add multiple team members along with tracking text messages!
CONSMissing some support in labeling contacts and phone number that we call to keep track of clients we have been talking to
Cory
Non-Profit Organization Management, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
easy to use
Telzio is easy to use and configure for someone who is not experienced in VoIP technology. It's also highly adaptable in the range of products that can be used with the service.
CONSIt would be nice to have a call flow extension that could forward directly to an external number (instead of having a register a new user).
Vendor Response
Hi Cory! You can definitely forward calls to an external number using the "Forward" action in your call flow. Please reach out and we'll be happy to help! Thank you for your positive review and we look forward to supporting your nonprofit organization.
Replied February 2023
Justin
Verified reviewer
Marketing and Advertising, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Telzio - Really Good VOIP Option for Modern Teams
Overall my experience so far with Telzio has been really good. I was looking for an effective alternative to Dialpad and it's proven to be a good one.
PROSI think that Telzio has a super clean and functional user interface. The platform is easy to use and integrate and the mobile app provides full featured functionality on the go, which is a must for any modern professionals business phone needs.
CONSThe only thing thus far that I don't like is the number to plan assignment requirements. It seems somewhat counter-intuitive and not super easy to understand.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great system
Wonderful customer service. Barely any issues and the issues that did arise were taken care of quickly.
CONSThere were minor issues occasionally....
Rev Sean
Non-Profit Organization Management, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great Service
Great Service! Highly recommended, Very friendly Support team willing to help. I been looking now for a service that had everything we needed. Now I'm excited that I found a service that has everything I needed plus much more for a great cost also. So far loving the new service. Nothing bad to say.
CONSNothing bad to say about the service since we been with them
Tisha
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Quality Service
So far there are no complaints. The service seems reliable and consistent. I look forward to see the success in the future.
PROSAll the features we needed in one place. High level of security and confidentiality is what we needed.
CONSWebsite took a minute to get used to, but the customer service to help navigate the trouble was outstanding.
Reason for choosing Telzio
Great product and had what we needed.
Alisa
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2023
Comprehensive Hotline
Telzio’s services allow for a comprehensive hotline structure that is extremely user friendly. Unlike other providers, Telzio provides every service with the various plans and allows ownership of vanity numbers. Our designated rep has been completely accessible and supportive.
CONSNo cons to report at this time. Thank you.