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About The Real PBX
The Real PBX provides cloud communication and telephony solutions to businesses of any size and industry across the globe. The platform helps organizations streamline internal and external business communication systems using hosted solutions.
The Real PBX enables professionals to improve team collaboration with cloud-based conferencing and unified messaging. Enterprises can deliver enhanced customer experience via various business phone features such as multi-level IVR, call barging, call transfer and more.
The Real PBX is available on monthly/annual subscriptions and support is extended via phone, email, FAQs and other online measures.
1 Reviews of The Real PBX
1 / 5 stars
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Hirdey from Console It services pvt. Ltd
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Value for money
The Real PBX Review
Awful experience! Worst customer service! never ever use their services chat never available and don't think to call them on their phone number their waiting time is 50-60 min I have screenshots of their waiting time on calls every day there is some or other problem. You need to hire an executive just to talk to THE REAL PBX. one executive name [SENSITIVE CONTENT HIDDEN] is always rude. Never recommend The REAL PBX to anyone.
Software is customer-friendly and easy to use
Customer service is pathetic chat is never available their wait time on-call is 50-60 min
Response from The Real PBX
Replied April 2020
Hi Hirdey, Firstly, we would like to apologize for the negative experience you had with our services. We thank you for your valuable feedback, and we will surely work on improving ourselves. Secondly, serving our customers well is our topmost priority, and this generally doesn't happen. There might be some miscommunication from our end, and we are looking into the matter. If there is an ongoing concern, please feel free to contact us on firstname.lastname@example.org directly, and we will ensure that your queries are addressed sufficiently. Thanks, Team, The Real PBX