It's great, I'm a happy customer that's paying a fair (even low) price

It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform

It relies on a good data connection, and over here (south america) you can't guarantee that 100% sure for all teams and sales reps

Overall, this is the best solution that is currently on the market for the price and the features offered.

The integrations offered as well as the amazing support are some of the best part for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they were willing to add some tiny custom features for us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated.

There have not been a lot of negatives with Toky but there are definitely areas where they can improve and some tiny bugs that they can squish. I have already provided the team with these and hopefully they get resolved soon.

Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.

Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.

Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues.

It started with the smart personalization on the website - the system recognized my IP and surfaced a link to information tailored to my country - immediately 9/10 of the questions I came with were answered. The sales and support teams have their intercom software calibrated to a T - they make themselves available at every crucial decision-making moment. The trial period gave me ample time to get to know the system and customize it for my team's needs and prove it's value to the finance team. The UI is intuitive, easy to understand, and the software is highly customizable. I was able to set up 3 customer-facing teams, configure an IVR menu, and call forwarding, within just a few hours. When a question did arise, the (stellar!!) Help Center had a clear, concise answer, often with screenshots or videos to make it even easier to solve. It integrates seamlessly with our CRM, allowing the team to work more efficiently without having to leave their workflow. I have come to expect lots of headaches when setting up a new system for operational teams and Toky surprised me in the best ways on every front.

- Availability of information - Customer support - Trial period - Ease of use - Customization - Extensions & integration with CRM - Value for money

None! So far, it's been smooth sailing in every aspect the features available have met each of my team's needs.

Very easy to buy and set-up phone numbers. Reliable Android APP and great call quality.

I think that everything is good with their software. Had a few questions about their API and got answers within minutes.

Overall, we've been satisfied for our purposes.

I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered. So far, not too bad. Support has always seemed to be quick to respond. I like the IVR telephone menu & call recording features.

Call quality can vary and mobile app is pretty much non-existent. As someone else has mentioned, lack of integrations makes it a bit annoying (especially when it doesn't seem to even integrate through Zapier).

Toky has been quite a good solution for mClinica. I have not only used it for my Indonesia operations but I have also expanded the product to be used for our Thailand operations

I was able to set up Toky in less than a month and training my new team members have always been very easy and quick. Being in B2B space my own Customer Success team wanted a tool which would help us deliver the best support to our users hence I was looking for a VOIP solution and after comparing 10+ solutions, Toky definitely fit the bill! Features that I like - 1. Call Recording 2. Ease of adding and removing agents 3. Easy to set up international numbers if you have international teams 4. Zendesk integration 5. IVR

I think sometimes the network can be patchy but such instances are rare and are quickly resolved by their support team.

We needed an easy and affordable way to communicate with our clients, Toky helped us achieve this. Besides, since most of our clients come from Paraguay where calls aren´t free, they could communicate with us without spending their phone credit.

That it was very easy to apply/integrate to our website, fb and the UI was friendly.

I would add a chat option for those clients who prefer chatting than calling.

We have been using Toky for over 3 years, we use it for multiple businesses all in one account and it works great. It does everything we need.

Features are good, integration was simple, adding new users is easy. Very easy to use both in browser and phone. Support is great, what's not to like

Nothing, Toky is great. In the early days we had some teething problems but that was over 3 years ago and the system is much improved since then

Great company with very competitive pricing for the most needed features and integrations!

* Reasonable price for those who are not using Salesforce and do not want to pay the same amount for a calling solution; * Pipedrive integration is included; * SIP integration to our own numbers (although we can only connect one number now, they promised us that it would be possible later on); * Setup-and-forget type of solution you do not need to monitor at all once configured;

* Customer Support used to be much faster and proactive back in 2018; * IVR module is too simple and dumb. It might suit for very basic use cases; * Not possible to use dynamic IVR routes (i.e. branch using webhooks etc.)

Not many

They support numbers in LATAM and the tool is user-friendly. The concept and idea are practical and I was not able to find anything for the LATAM market. it was my only option in that regards.

App does not work as expected (Unable to receive calls or make calls that last more than 3 minutes). Call quality sometimes is bad an customer service blame my internet connection, microphone, browser etc... when it is obvious their issue (I use Ooma and Skype with no issues). Now when trying to access the admin panel I got a warning from my antivirus saying "Blocked by Web Anti-Virus Reason: phishing URL Furthermore, just recently calls are not even ringing on browser or windows app

Bugs, bugs and more bugs. Bugs everywhere that will make your blood boil and your customers to leave you. Customer support non-existent and nobody in Toky wants to know or improve their product and their bugs. The biggest mistake of our professional lives to move over to Toky from Aircall. Do not make the same mistake!

Bugs, bugs and more of them. Customer support does not want to know about the bugs of their products. They are very slow to respond to queries effectively.

I inherited the Toky software when I joined this company, and it was a big change from the product we used in my last company however whenever I've needed support and assistance, the team have always been on hand to provide quality help and get me up to speed with how to use Toky.

No cons to speak of, I asked the team for a potential feature I felt Toky was missing and was overjoyed to hear the feature was actually in Beta and I could start using it immediately.

The very first reason we chose Toky out of all the similar products is because Toky is the only platform that allows calling to China. There was some issues that we encountered in the beginning when we used it, but the Toky team has been nothing but helpful. It took both sides some time, but eventually we solved the issue. Their CSR are very efficient, even when it's midnight on their side. Of course, there is still a big space for improvement, but with this attitude and dedication, Toky will stand out among the others in no time.

1. Enables calling to China 2. Records all the calls 3. Notifies missed calls 4. Multiuser platform

1. Connection might be unstable during some calls 2. Might be not easy to understand why my calls are not getting through sometimes

My overall experience is very satisfactory, to name a few! maybe the sound quality is sometimes a little lower. But I understand that it will depend on mobile coverage, so I don't blame it on Toky. The rest is very good service and at a very good price. The support [SENSITIVE CONTENT HIDDEN] is impeccable and is always attending to changes that we have needed. Highly recommended!

We switched our conventional lines to Toky a month ago and the service is fantastic. The support of our agent is very attentive, they help you throughout the process, they give you support for anything you want to do and you can communicate in Spanish!!

I think that any integration that TOKY has in the future will be good, and that the interactions they have now are fantastic. We are really very happy.

Toky have great support and a easy to use interface. I have used only few minutes to train our own freelance technicians to do the calling.

We use Toky for political meetings with 200 attendees that watch a livestream. We have this speechlist software and when a delegate needs to speak he adds himself to the speechlist and the Toky operator sees that and use the Toky excellent powerdialer.

The way we use Toky there is no cons for us. That is why we come back to Toky solution and will use this for future political meetings where we can not meet.

The platform is very easy to use and implement.

The integration with our CRM (Hubspot) is not very good. Does not support conferences (3 or more users on call)

superb support, stable lines and audio calls.

None so far, probably user interface needs some work

As a real estate agent utilizing Zapier to automate my sales pipeline and CRM (Pipedrive), Toky is the only available service providing all of the functionality necessary for me to streamline my workflow, convert leads and retain clients. My primary mode of communication is via SMS and the option to send SMS messages based on a variety of Zapier triggers has allowed me to gain a significant advantage over my competition in the NYC rental market.

It's feature set is more robust than any of the other services I tried in it's class and their support team is top notch.

It's voice service is a bit buggy and the UI leaves a lot to be desired.

Using Toky, I am able to manage my overseas business communications efficiently and effectively. While I am traveling overseas, my customers and suppliers can reach me as soon as i have an internet connection. Using Toky I can easily reach my customers any where in the world in a cost effective manner.

You will never miss a call. Every call is recorded, you can always reach your customers and suppliers. Very efficient and helpful customer service.

still some countries are expensive like most of middle east countries, but still cheaper than that of local service providers.

International calls

ease of use, excellent customer service

sometimes the connection is bad, but seldom

Its easier to keep track of information that we liaise with the customers with the recordings available compared to us manually keep track of information. Being able to check back on conversation helps alot in extracting minor information that might be missed out during actual conversation.

Toky is a very cost-effective solution for SME who wish to have their own call centre.

There's some lag when loading the interface on webpage, would prefer a smoother experience.

Visually seeing the different agents who are online, each one's statistics in terms of how many calls they have done and how long they have been on the phone.

How the agents are all able to see each other's sales phone number and use each other's numbers if they wanted to. The sales rep should solely only see their phone number and no one else's.

so far I feel the app is user friendly, all challenges i once had , have been sorted out in a timely fashion.

Very easy to use and track your progress, and the Toky team is friendly and very helpful

so far I've had no complaints, i only had an issue with connection, it was sorted out, and ive had no complaints since

The intercom integration lets my support team see texts when they come in.

Not too much to dislike, I think they can add some more features to intercom integration including combining all txts from one person into 1 conversation, instead of opening new conversations on each reply.