# Truly Software Reviews, Demo & Pricing - 2026 > Review of Truly Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/truly-profile --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / Truly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Truly 2026: Benefits, Features & Pricing Wondering if Truly is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Truly 3.8 [(19)](https://www.softwareadvice.com/voip/truly-profile/#reviews) Pricing Starting at $65.00 per month ### About Truly Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant and workforce scheduling. Truly is a wireless business phone system that plugs directly into cellular networks. With this system, users can move voice traffic off their office network. The system can work on any network or device, so users can continue with their existing corporate wireless provider. Truly provides users with local and toll-free business numbers. Its auto-attendant can forward calls, using routing rules. When team members are on the phone with customers, Truly Wireless will generate popups with relevant customer data. Truly is suited for users who need VoIP-like business phone features available entirely on their cellular networks. is priced per user per month. Mobile apps are available for Android and iOS. Wondering if Truly is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## Truly User Interface ## Popular Truly Alternatives Main Product Truly 3.8 [(19)](https://www.softwareadvice.com/voip/truly-profile/#reviews) Ratings Breakdown - 4.53Ease of use - 4.0Value for money - 4.38Customer support - 4.0Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) 4.2 [(565)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.10Value for money - 4.02Customer support - 4.17Functionality Pricing Starting at $27.00 per month Get Price Alternative Product [8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/) 4.1 [(309)](https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 3.91Value for money - 3.73Customer support - 4.11Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [RingByName](https://www.softwareadvice.com/call-center/ringbyname-profile/) 4.6 [(69)](https://www.softwareadvice.com/call-center/ringbyname-profile/#reviews) Ratings Breakdown - 4.59Ease of use - 4.66Value for money - 4.77Customer support - 4.61Functionality Pricing Starting at $28.95 per month Get Price ## Truly Pricing and Plans Starting price: $65.00 per month Free Trial Free Version Basic $65.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Truly Features - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of Truly Access Controls/Permissions Alerts/Notifications API Archiving & Retention Assessment Management Automatic Call Distribution Call Center Management Call Conferencing Call Disposition Call List Management Call Queues Call Reporting Call Tracking Call Transfer Campaign Management Collaboration Tools Computer Telephony Integration Conferencing Contact Management CRM Dashboard Data Management Email Management Employee Directory Event Triggered Actions File Transfer Gamification Goal Setting/Tracking IVR Lead Management Learning Paths/Tracks Meeting Management Onboarding On-Demand Recording Performance Management Performance Metrics Predictive Dialer Recording Reporting/Analytics Ring Groups Scheduling SIP Trunking SMS Messaging Training Management Video Conferencing Virtual Extensions Voicemail Transcription VoIP VoIP Connection ## Truly Integrations Salesforce Sales Cloud Integration rated undefined from -1 review Front Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review ## Truly User Reviews Overall Rating 3.8 Ratings Breakdown 5 26% 4 37% 3 32% 2 5% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.0 Customer support 4.4 Functionality 4.0 Have you used Truly and would like to share your experience with others? Kevin P. Verified reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed August 2018 I'm Throwing My Desk Phone Away!!! 4 I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well. Ratings Breakdown 5 Ease of use 5 Functionality Pros: For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce. Cons: At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce. Read More Wolf W. Verified reviewer Computer Software 51-200 employees Used daily for less than 2 years Review source Reviewed October 2019 Really easy to use 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well. Cons: I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it. Read More Vivian A. H. Verified reviewer 201-500 employees Used daily for less than 12 months Review source Reviewed March 2018 Truly is very attractive and user-friendly, but it's always having issues. 3 Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce. Cons: Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers. Read More Ian C. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 2 years Review source Reviewed June 2021 Smile and Dial 4 Work phones and power dials were the main use case. Can't complain, we just switched our entire sales tech stack. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done. Cons: Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it! Read More Daniel G. Verified reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed December 2018 Phones without the phone provider - Decent Data as a call service software 4 Ratings Breakdown 3 Ease of use 5 Functionality Pros: The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening. Tracking calls, seeing who has called and how phone calls have gone is really the best feature hands down. We lose a lot of information when tracking calls prior being a small start-up, but with Truly we'll be able to expand really well with our phones. Cons: Ramping up with the program has been pretty difficult. Switching from our old software into Truly has been hard and Truly doesn't make it easy, especially setting up with Zendesk. Hopefully once we learn more about Truly we'll feel better, but the worst part about the software is the voicemail notifications that came to my email. Totally unnecessary and I couldn't find a way to turn this off. Read More VR Verified Reviewer Outsourcing/ Offshoring 201-500 employees Used daily for less than 12 months Review source Reviewed April 2018 It's an efficient tool to communicate internally and externally. 3 Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: It has the ability to communicate internally and externally as well. Connection is stable and the quality is good. Cons: What I like the least about Truly is that when it goes down, it takes a while for the engineering team to fix it. Read More VR Verified Reviewer Outsourcing/ Offshoring 201-500 employees Used daily for less than 2 years Review source Reviewed July 2018 Truly is an easy user-friendly calling software. It's a nice app for a startup. 3 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 2 Functionality Pros: Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly. The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support. Cons: They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly. Read More JH Jaxson H. Verified reviewer Marketing and Advertising 201-500 employees Used daily for more than 2 years Review source Reviewed July 2019 Truly 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Makes dialing and recording call very easy. I love how you can search for calls and recordings. Cons: It doesn't always save the contacts info. We are integrated with Salesforce and the contacts name doesn't always stay with the number. Read More Cora D. Verified reviewer Health, Wellness and Fitness 501-1000 employees Used daily for less than 6 months Review source Reviewed March 2020 Call Software Best With Salesforce 4 We solved a lot of issues with clearing up customer interactions by being able to easily play back past calls. Even when management decided to stop using Truly the calls were still in Salesforce easy to access for reference. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Whether you used the software through a mobile app on your phone or computer or cell phone the call quality was great and rarely dropped calls. The app integrated with Salesforce and allowed you to record calls to review later for your own purposes or for quality assurance. Cons: I don't have any complaints. Great software. Read More Jacob M. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 6 months Review source Reviewed December 2019 Use this for client and vendor calls 5 I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls. Ratings Breakdown 5 Ease of use 5 Functionality Pros: I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly. Cons: I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great. 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