Truly Wireless software


Truly Wireless is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant and workforce scheduling.

Truly Wireless is a wireless business phone system that plugs directly into cellular networks. With this system, users can move voice traffic off their office network. The system can work on any network or device, so users can continue with their existing corporate wireless provider.

Truly Wireless provides users with local and toll-free business numbers. Its auto-attendant can forward calls, using routing rules. When team members are on the phone with customers, Truly Wireless will generate popups with relevant customer data.

Truly Wireless is suited for users who need VoIP-like business phone features available entirely on their cellular networks. is priced per user per month. Mobile apps are available for Android and iOS.

Supported Operating System(s):
Web browser (OS agnostic)

7 Reviews of Truly Wireless

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  • Kevin from Patron Technology

    Number of employees: 51-200 employees

    August 2018

    I'm Throwing My Desk Phone Away!!!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.

    Pros

    For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

    Cons

    At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    Truly is an easy user-friendly calling software. It's a nice app for a startup.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros


    Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly.
    The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

    Cons

    They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    June 2018

    I have used Truly in my work to take inbound and make outbound calls

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like how easy to use and easy to download the software is, also the availability to use it on your laptop and not in an actual phone.

    Cons

    What I like the least of this software is that it has a lot of connectivity issues and also how phone calls are routed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    April 2018

    It's an efficient tool to communicate internally and externally.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It has the ability to communicate internally and externally as well. Connection is stable and the quality is good.

    Cons

    What I like the least about Truly is that when it goes down, it takes a while for the engineering team to fix it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Vivian A. from PartnerHero

    Number of employees: 201-500 employees

    March 2018

    Truly is very attractive and user-friendly, but it's always having issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go.

    Pros

    It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

    Cons

    Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    March 2018

    It is a simple tool to use to communicate internal and externally.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    The benefit I get from using this software is the ability to talk or chat with someone from Truly in case I have any issue and they help resolve the issue fast.

    Pros

    What I most like is the ability to have 2 or maybe more lines connected in a conference. The ability to communicate internal and externally is awesome.

    Cons

    What I don't like is it takes several seconds when I try to place someone on hold. As well some updates have not been useful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Timofey from Softomate

    Number of employees: 11-50 employees

    January 2018

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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