Truly Wireless is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant and workforce scheduling.

Truly Wireless is a wireless business phone system that plugs directly into cellular networks. With this system, users can move voice traffic off their office network. The system can work on any network or device, so users can continue with their existing corporate wireless provider.

Truly Wireless provides users with local and toll-free business numbers. Its auto-attendant can forward calls, using routing rules. When team members are on the phone with customers, Truly Wireless will generate popups with relevant customer data.

Truly Wireless is suited for users who need VoIP-like business phone features available entirely on their cellular networks. is priced per user per month. Mobile apps are available for Android and iOS.

Mobile app
Mobile app

Mobile app

Interface

Interface

Supported Operating System(s):

Web browser (OS agnostic)



7 Reviews of Truly Wireless

Overall rating

3.5 / 5 stars

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Kevin from Patron Technology

Number of employees:  51-200 employees

Ease-of-use

Functionality

August 2018

I'm Throwing My Desk Phone Away!!!

I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.

Pros

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

Cons

At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Truly is an easy user-friendly calling software. It's a nice app for a startup.

Pros


Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly.
The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

Cons

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

June 2018

I have used Truly in my work to take inbound and make outbound calls

Pros

I like how easy to use and easy to download the software is, also the availability to use it on your laptop and not in an actual phone.

Cons

What I like the least of this software is that it has a lot of connectivity issues and also how phone calls are routed.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

April 2018

It's an efficient tool to communicate internally and externally.

Pros

It has the ability to communicate internally and externally as well. Connection is stable and the quality is good.

Cons

What I like the least about Truly is that when it goes down, it takes a while for the engineering team to fix it.

Review Source: Capterra

Vivian A. from PartnerHero

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Truly is very attractive and user-friendly, but it's always having issues.

Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go.

Pros

It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

Cons

Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Functionality

March 2018

It is a simple tool to use to communicate internal and externally.

The benefit I get from using this software is the ability to talk or chat with someone from Truly in case I have any issue and they help resolve the issue fast.

Pros

What I most like is the ability to have 2 or maybe more lines connected in a conference. The ability to communicate internal and externally is awesome.

Cons

What I don't like is it takes several seconds when I try to place someone on hold. As well some updates have not been useful.

Review Source: Capterra

Timofey from Softomate

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Review Source: GetApp