Twilio Software

Twilio Software

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FrontRunners 2020

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About Twilio

Twilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS, voice, video, email, WhatsApp and more. Pay-as-you-go APIs allow businesses to scale communications reliably. ...

Twilio Pricing

Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Starting price: 

$0.01 

Free trial: 

Available

Free version: 

Not Available

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Twilio User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4

Functionality

4.5

Showing 1 - 5 of 308 reviews

Richard

Company size: 2 - 10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

It gets it done

User Profile

Jeanette

Verified reviewer

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Twilio is great for SMS messaging!

Excellent. Great customer support. Easy integration. User-friendly too.

Pros

Easy integration. Once I set it up, I really don't have to think about it...except when the invoice arrives!

Cons

There isn't anything I don't like. I am probably considered a "basic" user; however, for what I need, it is perfect!

Reasons for choosing Twilio

It was recommended to me by a colleague

User Profile

Julien

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Amazing powers - not for anyone

We did our transfer from Dialpad to Twilio after seeing the price difference + all the missing options (automation and integration) Dialup was missing. We faced a huge issue when we realized we had to code our own phone system to be able to receive or send sms and calls. Happened at a moment where the firm didn't have the time to read the 3000 pages tutorial offered on Twilio. Our transfer made our whole phone system out of service for 3 weeks. We finally found other companies offering what Twilio should offer : a basic interface to the basic needs of a phone number (call + sms). This workaround finally made the deal much less advantageous than expected. We now pay almost the same price as we were paying with Dialpad, for a less powerful interface.. until we have the time to focus on building our own app to use it.

Pros

Twilio can do absolutely everything you need to do with a phone number. Automate, Record, SMS, Call, Chatbot, Integrations, Number verification.

Cons

Very complex to setup. You absolutely NEED to know how to code. No easy user software available to simply use your number from day 1.

Reasons for choosing Twilio

For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.

Reasons for switching to Twilio

For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

July 2022

Twilio's services and tools are reliable, easy to configure, easy to manage, and inexpensive

We use Twilio trunking for our multi-location PBX, and SMS messaging for customer communication. Twilio has worked out very well for us and I would strongly recommend them to other businesses. It's easy to set up, inexpensive and reliable.

Pros

So far, we use Twilio SMS messaging and SIP trunking. Our experience with was excellent. Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly perfect. We did not have a lot of experience with any of these technologies, and we had very little trouble getting it to work the way we want. They have done an outstanding job of designing the services and interfaces so you can put together systems exactly the way you want, without a lot of trouble for spending a lot of money.

Cons

The one negative that we have encountered so far is that Twilio's SIP trunking does not support T.38 faxing. We do have a couple legacy fax machines set up with ATA's, but they are unreliable both sending and receiving, so we had to supplement this with efax service from another vendor. This setup works, but it would've been nice to have everything together from one vendor. I understand that fax is outdated, but it's still the standard in the medical industry.

Reasons for choosing Twilio

All the other companies were either much more expensive, much more limited in features, or harder to understand and set up. From what I looked at, nothing was even close to Twilio in terms of convenience, features and price.

Reasons for switching to Twilio

Chime was much harder to configure, harder to manage (billing and logs are unnecessarily complex) and didn't have all the features we wanted. In general, AWS is hard to beat, but their Chime offering is much inferior to Twilio.

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

July 2022

Good value for money and overall a good experience

Good rates and deliverability with good CS A big solid company, just make sure it answers all your requirements

Pros

Their pricing and routs are good and working well in the united states Customer support and customer success is very responsive and replies very quickly

Cons

The API account type is very unfriendly and although meant for developers, is not very nice for marketers

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