--- title: "VirtualPBX Software Reviews, Demo & Pricing - 2026" description: "Review of VirtualPBX Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/virtualpbx-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / VirtualPBX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # VirtualPBX Review From $15/month Free trial 1 plan Wondering if VirtualPBX is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview VirtualPBX 4.7 [(38)](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#reviews) Pricing Starting at $15.00 per user per month ### About VirtualPBX VirtualPBX gives you a complete business phone system for $15/user/month with every feature already included. No confusing plans. No feature gates. No surprises. Just smarter voice for your business, whether your team is at a desk, on the road, or working from home. Add AI FrontDesk whenever you're ready for intelligent 24/7 call handling, and grow into advanced messaging or contact center capabilities as your needs evolve. Most importantly, you're backed by knowledgeable, U.S.-based support from people who genuinely know the platform and understand small business. Because having the right technology is important—but having the right people behind it matters too. Do you work for VirtualPBX? [Manage this product listing](https://www.g2.com/products/virtualpbx/claim_requests/new?auto=true) Wondering if VirtualPBX is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## VirtualPBX User Interface ## Popular VirtualPBX Alternatives Main Product VirtualPBX 4.7 [(38)](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#reviews) Ratings Breakdown - 4.43Ease of use - 4.53Value for money - 4.68Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(364)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.61Value for money - 4.66Customer support - 4.63Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(892)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(468)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1206)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## VirtualPBX Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Smarter Voice $15.00 per user, per month Plan includes: - Unlimited Local Minutes in the US, Canada, & Mexico - Free Local Number (per user) - Call Forwarding Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## VirtualPBX Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of VirtualPBX Access Controls/Permissions Activity Tracking AI Copilot AI Summarization Alerts/Escalation Alerts/Notifications API Archiving & Retention Audio/Video Conferencing Auto-Dialer Automated Attendant Automated Responses Blended Call Center Callback Scheduling Call Center Integration Call Conferencing Call Disposition Caller ID Caller Profiles Call List Management Call Logging Call Queues Call Recording Call Reporting Call Routing Call Screening Call Tracking Call Transfer Call Whispering Chatbot Chat/Messaging Collaboration Tools Communication Management Conferencing Contact Database Contact Management CRM Customizable Caller ID Customizable Reports Dashboard Electronic Faxes Employee Directory Fax Management File Sharing For Cloud Phone Systems Generative AI Group Messaging Inbound Call Center Live Chat Manual Dialer Mass Texting Mobile Access Monitoring Multi-Channel Communication Multi-Language Multi-User Collaboration On-Demand Recording Online Voice Transmission Outbound Call Center PBX Performance Management Performance Metrics Projections Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Remote Access/Control Reporting/Analytics Reporting & Statistics Ring Groups Role-Based Permissions Scheduled Messaging Scheduled Recording Sentiment Analysis Single Sign On SIP Trunking SMS Marketing SMS Messaging Softphone Surveys & Feedback Tagging Text to Speech Third-Party Integrations Trend Analysis Two-Way Audio & Video Unified Communications Video Chat Video Conferencing Virtual Call Center Virtual Extensions Virtual Voicemail Voice Mail Voicemail Transcription Voice Recognition VoIP VoIP Connection ## VirtualPBX Integrations Dropbox Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Asana Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review See all 13 integrations ## VirtualPBX User Reviews ## VirtualPBX customer ratings - Overall rating: 4.7/5 - Total reviews: 38 ### Rating distribution - 5 stars: 32 reviews (84%) - 4 stars: 4 reviews (11%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.5/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- Have you used VirtualPBX and would like to share your experience with others? ### Terrific SMB Solution - Overall rating: 5/5 - Reviewer: Joshua M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were using a GVoice line that forwarded to a cell as our main business line. As you can imagine, that got old quickly. So we started looking for a solution and found VirtualPBX. It was exactly what we were looking for. They made it incredibly easy to build out a Virtual Receptionist, build multiple custom mailboxes, and forward voicemail emails to the right people internally. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business. #### Cons I'm finding it difficult to identify something I don't like about the software... --- ### Good Value and Customer Service - Overall rating: 5/5 - Reviewer: Bill B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am pleased. The service is works well, is fairly easy to administer. The online guides are helpful. I appreciate the chat feature where someone is always available to help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with VirtualPBX for well over a decade and have not had a bad experience. The tech support staff is always responsive and helpful. My business has grown significantly and VirtualPBX has helped me along the way. #### Cons The user interface (Dash) is a little confusing for people who don't work in telecom/business phone systems, but tech support is helpful and many times, once any changes are made, the system requires little-to-no interaction. --- ### Average and needs improvement - Overall rating: 3/5 - Reviewer: Abdul G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered We have decided to eliminate VitualPBX from our selection #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Compared to other systems, VirtualPBX is average #### Cons Support and the introduction to the system was poor. --- ### Years of outstanding service - Overall rating: 5/5 - Reviewer: Andrew J. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered 9 years using them and only good things to report. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The products and services are great but the level of service is exemplary. #### Cons Some international numbers (few) are not available through them but are available elsewhere. --- ### Sole Practitioner - Overall rating: 5/5 - Reviewer: Carlos R. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy the convenience. As long as I have my cell and my laptop, I have my office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros No infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office. #### Cons I do not have any complaints about the service. --- ### Stellar Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Port in Toll free number to existing account. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, working with customer service. #### Cons A tad confusing but, VPBX offers excellent support/explanations #### Vendor response Thanks for reviewing VirtualPBX! We really appreciate your positive feedback on our 24/7 customer support and the user-friendliness of Dash. We are always here if you need us to clarify anything. Feel free to contact support@virtualpbx.com if you have any further feedback or questions for our team. Replied January 2019 --- ### Great Service! - Overall rating: 5/5 - Reviewer: Joshua V. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using VirtualPBX for almost 10 years. I was a little confused at first being new to this type of service but the customer service is amazing and one call gets you all set up! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service is top notch. Feature rich platform #### Cons nothing really. it was a little confusing getting things ported at first but customer service helps get it figured out --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Makes my business look, good #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I have used them for over 10 years..have been very pleased, with the system and customer service #### Cons I cant find anything that ,I do not complain about --- ### 5 year customer - Overall rating: 5/5 - Reviewer: Jason O. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use system once I set it up and when I did have a problem it was corrected easily #### Cons Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved --- ### Communication made easy, FINALLY! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros VirtualPBX made it easy for every member on my team to communicate effectively and without time being wasted on setting up calls and making sure each member was present. #### Cons I think the visual layout could have been more visually pleasing, from a creative standpoint, but other than that this is a great app. --- Showing 1 - 10 of 38 Reviews Load More Reviews ## VirtualPBX Popular Comparisons [800.com vs VirtualPBX](https://www.softwareadvice.com/voip/800-com-profile/vs/virtualpbx/)[Ringover vs VirtualPBX](https://www.softwareadvice.com/voip/ringover-profile/vs/virtualpbx/)[Nextiva vs VirtualPBX](https://www.softwareadvice.com/compare/2683-Nextiva/vs/160417-virtualpbx/) ## Other Top Recommended Call Recording Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **8** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **7** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **7** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **6** times Stuck Between Options? 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