All VirtualPBX Reviews

1-25 of 27 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Christopher

Verified reviewer

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

A simple way to get a professional phone system for your business

PROS

We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.

CONS

The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.

User Profile

Daniel

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2023

Forced 300% Increase for 17 year customer - Only 30 day notice.

Their management won't directly work with you to resolve and issue that they have themselves brought on.

PROS

It was a stable platform until their upgrade over the last few years. We worked with them until they got most of their issues resolved.

CONS

What has become the major issue with VirtualPBX is the cost.We have been a customer of VirtualPBX for 17 years. We have been with them through their technical transition over the last several years costing us thousands in human resources to adjust/fix our implementation so that our system would work correctly. Now they have come after their long standing customers with a FORCED switch over to a NEW pricing plan scheme. We were given only a 30 day notice that we were going to be switched to a NEW plan. No where did it state the pricing difference. Upon several calls/emails with them it became apparent that our NEW plan was going up 300%. They have been unwilling to discount it back down to our previous plan pricing. We haven't changed anything it is their company greed and culture of their management team to force this on their customers. The very best their management team could do was to offer an 80% increase IF we signed a 2 year binding contract. We have never had or needed a contract with them until now.This behavior is borderline criminal to do to customers that have an implemented / integrated system that they know you can't easily switch in a few days.Now we can spend several man weeks of time implementing a new solution that wasn't planned. In the meantime they will be gouging us the FULL 300% increase starting tomorrow.Awful company culture. VirtualPBX management should be ashamed of themselves.

Andrew

Insurance, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Years of outstanding service

9 years using them and only good things to report.

PROS

The products and services are great but the level of service is exemplary.

CONS

Some international numbers (few) are not available through them but are available elsewhere.

User Profile

Steve

Verified reviewer

Real Estate, 1 employee

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Support was not up to todays norms.

Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me.

PROS

Nothing, could not get help with problems I was having from any department, all were just passing the buck.

CONS

Support from their onboarding department.

Reasons for switching to VirtualPBX

Could not implement my SMS and would not respond to messages I was sending.

Vendor Response

Hello Steve, we understand your frustration with not having your texting campaign approved by the FCC. Although our team did our best to guide you through the process, unfortunately, your denied registration was based on criteria set by the FCC.

Replied March 2024

Jeff

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

THE SUPPORT STAFFS WERE RELENTLESS

AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support. she tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night. Other support staff has a personal touch and applies first aid along the way while working on support problems. True front line phone warriors.

PROS

sometimes technical problems can be overwhelming, however i found them to not only offer refreshing approach to problem solving support but also incredibly professional patient and just never ever gave up on getting my problem resolved. AND IT WAS A BIG ONE.

CONS

there was absolutely nothing i did not like.

Vendor Response

Thanks for this great review! It made our day! We are very lucky to have such an exceptional support and services staff. If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.

Replied January 2019

Dan

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Technology no small business should be without!

24 hour availability has allowed our business to grow almost 20% each year. Being accessible to our clients has benefited them and their overall experience.

PROS

It literally allows me to run my business anywhere my cell phone works! Also being able to sort through calls and direct calls to different employees on the weekends have allowed us to capture more work and grow our moving business.

CONS

Very infrequently, the calls we need to be recorded don't not work

DAN

Security and Investigations, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Needed help with phone

PROS

I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.

CONS

Some of the settings aren't user friendly unless your very computer savvy.

Vendor Response

Thanks for the review! We're happy to hear that you receive timely online help from our support team. We are always committed to improving the user-friendliness of our products. I'll be sure to pass along your feedback to our team.

Replied February 2019

Ken

Facilities Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Great way to handle phones

I had to keep my number as well as numbers of companies we bought and transferring them to out main number has been the best thing we have done. Years you can keep old numbers and cost you 50 a year approx wow!!

PROS

The ease of use and how cheap it is so you did not lose your phone numbers from business accounts

CONS

There was nothing I could like least about software it has done everything we need it to and more !

Joshua

Verified reviewer

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Great Service!

I have been using VirtualPBX for almost 10 years. I was a little confused at first being new to this type of service but the customer service is amazing and one call gets you all set up!

PROS

Customer Service is top notch. Feature rich platform

CONS

nothing really. it was a little confusing getting things ported at first but customer service helps get it figured out

Charlie

Real Estate, 1 employee

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Total Freedom

Very pleased. Don't have to think about the phone system and can concentrate on my business .

PROS

Don't need to hassle with configuration changes once the system is setup.

CONS

Settled with the console over dash software because I Iike the announcement I receive telling me which of my 2 companies the call is originating from before I take the call. Wish this was offered on the dash plan.

Vendor Response

Thanks for reviewing VirtualPBX. Your feedback is very important to us. We love hearing that our product allows you to focus on what matters most ¿ your business. In regards to call screening on Dash, you can enable Number Prepend Setup to attribute the call to company A or company B. If you have any further questions or feedback please contact support@virtualpbx.com.

Replied January 2019

User Profile

Dany

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Started using a VoiP system a few years ago and we've been very happy with it.

PROS

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient. I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company.

CONS

As always, setting things up can be a bit challenging the first time and it's not the most user friendly UI. However they customer support has always been top notch.

Vendor Response

Hi Dany, your review made our day! We love hearing that Dash Plans allows you to turn any location into your "virtual office". If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.

Replied January 2019

User Profile

James

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2019

VirtualPBX makes my job easier

I am in sales and VirtualPBX works well with my crm. I use the softphone and just click the phone number and it dials.

PROS

Set up is quick and easy; Call quality is excellent

CONS

Customer service is overseas and while everyone is nice and tries to be helpful, sometimes it takes a couple calls to find someone who knows how to solve an issue.

JON

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

800 VIRTUAL PHONE SERVICE

EXTREMELY HAPPY WITH ALL SERVICES AVAILABLE INCLUDING CUSTOMER SERVICE THANKS!!!!

PROS

THE EASE OF USE IS FANTASTIC AND IF THERE EVER IS A PROBLEM IT'S A SIMPLE CALL TO CUSTOMER SERVICE TO BE FIXED.

CONS

NOTHING IT'S SO EASY TO USE.SIMPLE AND TO THE POINT.

Mercedes

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Great Customer Service and Tech Support

Every experience with VirtualPBX has always been incredible.

PROS

Any issues are resolved immediately. I have always had professional service and follow-up.

CONS

It is always dependent on our internet service providers quality.

jamieal

Apparel & Fashion, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

VirtualPBX review

PROS

Software is great and could bring great success to call centers that are just developing love it

CONS

Nothing bad about this software it is excellent and has a lot to offer

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Stellar Customer Service

Port in Toll free number to existing account.

PROS

Ease of use, working with customer service.

CONS

A tad confusing but, VPBX offers excellent support/explanations

Vendor Response

Thanks for reviewing VirtualPBX! We really appreciate your positive feedback on our 24/7 customer support and the user-friendliness of Dash. We are always here if you need us to clarify anything. Feel free to contact support@virtualpbx.com if you have any further feedback or questions for our team.

Replied January 2019

Christi

Leisure, Travel & Tourism, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

So Far....So Good

I used their service for a more economical option for a business line and service. I had an issue getting the webphone to work. The customer service/technical support team were awesome. It had to get fixed by the engineering team but the next day they had a fix, and then followed up with me to make sure it was working.

PROS

- fairly easy to set up - lots of features, even with the most basic plan - tech support has been very responsive!!! - received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly

CONS

- in the future, I will likely need more minutes than the basic plan offers & the next pricing tier is more expensive than their competitors

User Profile

Touta

Verified reviewer

Apparel & Fashion, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Best customer service

PROS

Overall it’s the only one I can use as wish before I find them I did try many others.

CONS

The customer service is impeccable and knowledgeable

Cory

Real Estate, 501-1,000 employees

Used weekly for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Manage your phone system with ease!

PROS

I can't say enough about this tool! So easy to setup your ACD Queues and decide what phone is being recorded or not.

CONS

NOTHING! So many features at your fingertips and really has made managing a call center rotation so easy!

User Profile

Joshua

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Terrific SMB Solution

We were using a GVoice line that forwarded to a cell as our main business line. As you can imagine, that got old quickly. So we started looking for a solution and found VirtualPBX. It was exactly what we were looking for. They made it incredibly easy to build out a Virtual Receptionist, build multiple custom mailboxes, and forward voicemail emails to the right people internally.

PROS

The team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business.

CONS

I'm finding it difficult to identify something I don't like about the software...

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2019

Great Customer Service

Makes my business look, good

PROS

I have used them for over 10 years..have been very pleased, with the system and customer service

CONS

I cant find anything that ,I do not complain about

Abdul

Telecommunications, 11-50 employees

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2023

Average and needs improvement

We have decided to eliminate VitualPBX from our selection

PROS

Compared to other systems, VirtualPBX is average

CONS

Support and the introduction to the system was poor.

Marc

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2019

I'm very pleased

PROS

The price cannot be beat. I am happy with the service and customer service. Easy to use.

CONS

Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.

Vendor Response

Thanks for reviewing VirtualPBX. We are glad to hear that you are pleased with our pricing and award-winning customer support. If you have any further questions or feedback please contact support@virtualpbx.com.

Replied January 2019

Greg

Management Consulting

Used more than 2 years

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2015

Fantastic, Great Product

PROS

Easy to work with, very flexible, really nice team to work with.

CONS

User interface could be updated but is definitely workable.

Jason

Verified reviewer

Security and Investigations, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

5 year customer

Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services

PROS

Easy to use system once I set it up and when I did have a problem it was corrected easily

CONS

Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved

Showing 1 - 25 of 27 Reviews