Vodia PBX is a hybrid VoIP PBX solution that caters to businesses in industries like healthcare, education, call centers and hospitality. It helps them to manage communications within organizations and with external clients. The solution can be deployed on-premise or hosted in the cloud.
For hosted PBX licenses, Vodia supports multi-tenancy operation which allows users to manage several organizations through a single instance of the software. Users can integrate a number of hardware and software components including softphones, mobile phones, email services and text messaging, as well as a number of extensions.
Other features include auto-attendants, call recording, mailboxes, automatic call distribution, conference calling, park orbiting and paging. Communication with Voida PBX is encrypted based on TLS and SRTP. It also supports ZRTP end-to-end encryption.
Services offered are priced based on extensions and PBX features. Support is available via phone, email and through an online ticket portal.
Nate from Ideatek
Employees number: 11-50 employees
Easy to use.
Hosted PBX allows multiple end users on one PBX. I really like the provisioning ease of use. Cost is structured to a point that allows for us to use in USD situations with lots of phones.
Documentation was good but wasn't completely up to date. You could tell that some of the screenshots were from an old version.
Mobile IOS not supported is another big downfall for us.
Norris from Agility Ltd
Web interface...simplicity. Hopefully, it doesn't get too complicated. Also, like ability to allow our partners to work easily within their own domains.
I had a bad experience upgrading to 59.0 I was not told there were major issues with this release. Nor was there anything advising customers of same on website. Nevertheless, I had major customer angst due to unexplainable outages, but support helped me to upgrade 60, which was not easy because of changes (for which no migration was available?).
I think Vodia must do a better jobs at advising customers about software issues (and related bug fixes).
Also, some voice-to-text integration would be a real competitive advantage? Just wishing! :-)
Waldi from WebCare
The ease of setting up a new server is awesome! - for hundreds of separate customers each with tens of extensions takes a few minutes. (or tens of customers with 100s extensions)... Then you can backup a complete customer domain with one click, restore it to another server with one click and go live...
We can deploy a new customer (through our simple portal written using the Vodia API) with 10 extensions and DID trunk set up ready to make and receive calls in 10 minutes, with industry standard phones out of the box, without touching any phone to set it up.
Full support for fault finding, tracing logging and great personal support (when you need it)!
We find this PBX software to be the best for any small or large Service Provider to provide best of class VoIP in a very standardized, repeatable and maintainable way to their customers.
Robert from Founders Park Dentistry
The software works great with are yealink phones. We were able to install the software on digital ocean as a cloud service, and link our phones, and useTwilio as our Trunk. I was worried about taking a risk like this, but support helped hook it up and it is much more stable and feature rich than our previous cisco meraki phone system. The new system is secure and voice is encrypted all the way.
I had some issues with provisioning the phones, but i think that will be addressed with the latest release. Also wish it would use mp3 files instead of or in addition to the wav format.
Easy to turn up multiple tenants on this platform.
Great documentation. Easy to use the portal. Robust features. I like that the Auto Attendant has the ability to produce its own recording.
Customer service team is small. They are very responsive, but if they are currently working with another customer you have to wait.