I got an answer from support very quickly, for a question that I spent many hours working on my own.

Pros

it is hosted remotely, so I don't have to worry about maintaining hardware or software for the phone system.

Cons

It is still very complex. PBX administration is difficult if you are not knowledgeable about it. My shortcoming more than the software

Vodia - Great entry to starting your own VoiP business

Solid and is hosted entirely in AWS makes this an unreal service offering. The system has been hardened over the last 15 years and its community is quite supportive.

Pros

The system is probably one of the most flexible systems architecturally speaking whereby you have a true multi-tenant PBX. Setting up domains, live call tracking, CRM integrations with ZTP (zero-touch provisioning) for multiple brands of IP Phones and with pricing that makes sense that is based on simultaneous call paths as opposed to per extension billing makes it a no brainer!

Cons

Missing a mobile soft client that should be part of the offering and a video conferencing piece is what is necessary to round off a solid offering. Although you can program Bria client or another third party client there is no auto-provisioning mechanism in place and requires intervention / client holding.

Feast or Famine

Overall, while I think the system can do everything that I need and want it to do, I can't implement it because they just tell you to consult their documentation which I find to be circular and outdated. If the manufacturer can't support you, then you either have to find someone who can or use another platform. The latter is what we will probably end up doing.

Pros

There are a great many features. System can do just about anything. Properly priced.

Cons

Support -- Although it is US Based, if you choose this software you had better enjoy just tinkering around with things until you get the system to work as you want it to. They will tell you that they do not have the time, manpower or desire to train you one on one. They do offer training classes but then you need to spend money for flight, car and hotel. They have yet to announce any West Coast USA training dates.

Vodia is a flexible, expandable multi-client VoIP solution, 10 min to set up and 2 min to back up.

Pros

The ease of setting up a new server is awesome! - for hundreds of separate customers each with tens of extensions takes a few minutes. (or tens of customers with 100s extensions)... Then you can backup a complete customer domain with one click, restore it to another server with one click and go live... We can deploy a new customer (through our simple portal written using the Vodia API) with 10 extensions and DID trunk set up ready to make and receive calls in 10 minutes, with industry standard phones out of the box, without touching any phone to set it up. Full support for fault finding, tracing logging and great personal support (when you need it)! We find this PBX software to be the best for any small or large Service Provider to provide best of class VoIP in a very standardized, repeatable and maintainable way to their customers.

Support folks are very helpful! Software (except for Release 59) is stable.

Pros

Web interface...simplicity. Hopefully, it doesn't get too complicated. Also, like ability to allow our partners to work easily within their own domains.

Cons

I had a bad experience upgrading to 59.0 I was not told there were major issues with this release. Nor was there anything advising customers of same on website. Nevertheless, I had major customer angst due to unexplainable outages, but support helped me to upgrade 60, which was not easy because of changes (for which no migration was available?). I think Vodia must do a better jobs at advising customers about software issues (and related bug fixes). Also, some voice-to-text integration would be a real competitive advantage? Just wishing! :-)