VoIP.ms Software

VoIP.ms Software

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FrontRunners 2022

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About VoIP.ms

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call recording, music on hold, ring groups and three-way calling. Teams using VoIP.ms can create their own space and communicate with several people in the same conversation through audio conferencing capabilities. The solution enables users to handle high volumes of incoming calls by arranging them in queues, which can be configured to offer optimal customer service. It also offers multiple failover options, call hunting, time conditions and speed dialing. VoIP.ms provides sequencing, which allows businesses to create...

VoIP.ms Pricing

VoIP.ms is offered across three pricing plans, outlined below. Pay Per Minute Plans: $0.85/month, per DID number (for US & Canada) Unlimited Plans: $4.25/month, per DID number (for US & Canada) Toll Free Plans: $0.99/month, per DID number (for US) $1.25/month, per DID number (for Canada) International outgoing call rates are available based on country. Please contact VoIP.ms for more details.

Starting price: 

$0.85 per month

Free trial: 

Not Available

Free version: 

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VoIP.ms account settings
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VoIP.ms Reviews

Overall Rating

4.80

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 324 reviews

Tim

Company size: 1 employee

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

January 2022

great voip service - aimed at technical consumers more than 'end users' to some extent

User Profile

Andrei

Verified reviewer

Company size: 1 employee

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

April 2020

very good and customizable VoIP service

Very good overall experience. Responsive customer support. They keep improving the system and adding new features on a regular basis. The outages are rare and far between and until now there was no full outage, just regional or local ones.

Pros

VoIP.ms provide the full features you can expect from an entreprise phone system mixed with many features you expect from your mobile carrier. You can configure extensions, call waiting, trunk lines, hunting lines, call attendants, schedules and also have voice mails delivered to your email, SMSes delivered by email, on their portal or in your VoIP app. They support wide-band and narrow-band codecs. Your call setup and voice are encrypted (SRTP and SIP TLS), so you can safely take a phone call from almost anywhere without the need to route your call via a VPN. Support for porting both mobile and land-lines Canadian DIDs. Points-of-Presence in North America and Europe.

Cons

Firstly I should mention that this provider is best for advanced users, as the setup can quickly become overly complex for regular, non-IT persons. Once you are all setup, there are couple of limitations that are getting to be quite annoying after using them for a while: 1) no MMS support (not even a notification for either the sender or the receiver that the MMS is not delivered) 2) no support for receing SMS from short numbers (so you will not be able to receive your security confirmation codes unless the sender using full 10-digit DIDs)

Reasons for switching to VoIP.ms

Our providers were having high costs and limited features. Moving to a model where the mobile SIM only provides data, and VoIP.ms providing the number and the functionality for the telephony part.

Response from VoIP.ms

Hi Andrei, thanks for being a VoIP.ms customer and for your honest review!

Replied April 2020

Danny

Company size: 1 employee

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2020

Best VOIP Provider Hands down

EXCELLENT. Great quality of the calls (2 routes) and Great rates and Service.

Pros

Price, Sub Accounts features, Security and Filters against unauthorized calls, DID availability, Customer Support.

Cons

Overall, no cons, but I can mention a couple of small things: They took some time to implement the FAX option to their reseller platform. I haven't use that reseller option for some time because I needed my customers to have FAX option too. Now that it's enabled I'm planning to start using this reseller feature, maybe in a couple of months from now. For FOIP devices, I have some customers that requires T38 compatibility in their fax transmissions. Voip.ms has not T38 but Virtual Fax through portal. For that reason, I have to keep my fax numbers with Flowroute, which is T38 compatible.

Reasons for choosing VoIP.ms

Rates, Quality, Interface, Features, and Service.

Jeff

Verified reviewer

Company size: 2-10 employees

Industry: Management Consulting

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Great affordable and reliable VoIP service with top-notch customer service via Chat

Our experience with VoIP.ms has been top notch and in fact, we have been customers of theirs for over 10 years, both for the office and at home. In fact, all our employees have switched to VoIP.ms for their home phones, which says a lot...

Pros

VoIP.ms is packed with every feature you will ever need... and more! In fact, VoIP.ms has so much functionality that we're presently evaluating the option of getting rid of our PBX VoIP server by implementing its functionalities into VoIP.ms. Our company being made up of multiple home offices, this would eliminate the need for every phone system to call the home server for BLF's and messages...

Cons

The only negative point we can think of is that the "learning curve" to set-up a VoIP system for someone that has never done it and is not very knowledgeable of VoIP concepts can be a bit daunting. VoIP.ms has excellent Wiki pages for pretty much every well-known VoIP device out there and I've been able to walk through the set-up many of my employees/friends with no VoIP experience in less than 5 minutes so I would recommend to any neophyte to just read through the Wiki pages.

Reasons for choosing VoIP.ms

Price and flexibility to use whoever we wanted for VoIP phones.

Reasons for switching to VoIP.ms

Cost and flexibility. We used to pay $1200 per year with our regular Telco and costs for remote offices were prohibitive. With VoIP.ms we pay less than $200 per year and can connect all of our offices.

Response from VoIP.ms

Thank you for your feedback Jeff. We take pride in being the most feature-rich VoIP provider in the market. We appreciate your business!

Replied August 2022

Blaise

Company size: 1 employee

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2020

Bang for your buck

Very simple - great wiki and support is tier 1.

Pros

Dead simple to setup and get going - no hardware needed if you want to get a number forwarded to your cell phone.

Cons

Unfortunately for a Canadian company - you will be billed in USD$

Reasons for choosing VoIP.ms

Canadian coverage

Reasons for switching to VoIP.ms

Ability to roll out toll free numbers quickly.

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