About VoIP.ms

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call recording, music on hold, ring groups and three-way calling.

Teams using VoIP.ms can create their own space and communicate with several people in the same conversation through audio conferencing capabilities. The solution enables users to handle high volumes of incoming calls by arranging them in queues, which can be configured to offer optimal customer service. It also offers multiple failover options, call hunting, time conditions and speed dialing.

VoIP.ms provides sequen...


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Supported Operating System(s):

Web browser (OS agnostic)

296 Reviews of VoIP.ms

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(246)

246

4 stars

(39)

39

3 stars

(10)

10

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 296 results

April 2020

User Profile Picture

Ian from Robertson Technology Group Ltd.

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Best platform I've found!

Great overall experience - support is amazing - makes sure it works, knows how to fix whatever you've done wrong and make things work in moments. Uptime is phenomenal.

Pros

It's a cut and dry VoIP service that provides exactly what I need, how I need without burdensome interfaces.

Cons

Needs a little more public info on new features with clear pricing such as virtual PRI's where you can figure it out yourself without having to contact sales.

Reasons for Choosing VoIP.ms

RingCentral was overpriced, bureaucratic, had terms and - while good for a 1 person startup - becomes expensive as you grow

Reasons for Switching to VoIP.ms

RingCentral was overpriced, bureaucratic, had terms and - while good for a 1 person startup - becomes expensive as you grow

April 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

VOIP.ms

General experience has been great. Our telephone spend is less than 10% of what it was with traditional phone service providers.

Pros

If you know what you are doing this offers great value for money. An initial challenge is working out the per minute pricing model for voip services. However, it is invariably way cheaper than any other phone model.

Cons

Definitely this system is NOT for the technically 'faint of heart'. You need to get your hands dirty but once you do, no problem.

Reasons for Choosing VoIP.ms

Ease of use and prices.

Reasons for Switching to VoIP.ms

Move to voip was the initial driving factor. Initially tried Vonage but this system provided more enhanced features and control.

April 2020

Wendy from Calvary United Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2020

Review of VOIP.ms

We are able to have a VOIP system over a very slow DSL internet connection because this voip system is not big and bulky. Overall, it works well enough.

Pros

It is a powerful software that gives lots of options and functionality with VOIP. It is lean and does not have a lots of bulk so it can be used over phone lines without using lots of bandwidth. The wiki is helpful and the customer service has always been willing to help. It is great that you don't need to purchase customized equipment to use VOIP.ms. Now with the self isolation it has been great to have the option to forward the phone numbers.

Cons

- There are lots of dropped or lost calls - There are lots of unconnected calls - At times the quality of calls are very poor - It is complicated to make changes and not always clear the order or process - The registration of users is not always clear - Sometimes there is a problem, but I don't know all the technical terms to ask about the problem.

Reasons for Choosing VoIP.ms

I couldn't set up Ooma Office with the guidelines they gave and someone was able to help me set up VOIP.ms

Reasons for Switching to VoIP.ms

Another organization was using this approach and they helped us set up the VOIP.ms system.

May 2020

Brendan from Fair Winds Assessment and Counseling

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great Service with Ease

They have helped many times where there are difficulties. It works great for our office.

Pros

I love the simplicity of their platform. Its easy to setup and get going right away. They provide guides for those who need them and they also help out where they can for your own platforms.

Cons

I think they could update the backend side a bit more for ease of use but otherwise it works.

Reasons for Choosing VoIP.ms

They were not helpful.

Reasons for Switching to VoIP.ms

Their system was complicated and confusing and they did not provide any support in implementation.

Response from VoIP.ms

Replied May 2020

Hi Brendan, thanks for being a VoIP.ms customer, we appreciate your honest feedback.

April 2020

Andrew from 1-800-Flooded

Company Size: 11-50 employees

Industry: Security and Investigations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Saved money and got better service

I would never consider using another provider. The VoIP space has a lot of companies that mark up the near-zero cost of PSTN connectivity, charging outrageous per-user fees, billing for services you don't care about or use. VoIP.ms has built an incredible automated platform that is designed to reduce costs without sacrificing availability, and then passes those savings on to their customers. I've worked with companies that reduced their expense on phone service by a factor of 20 by switching to VoIP.ms. No one ever leaves this service.

Pros

Flat rates for DIDs. Per-minute pricing with per-second billing. Self-service. Lowest prices. Great documentation. Rock-solid uptime. Cost only goes down.

Cons

Some features can be difficult to use. Options are open-ended, and the best configuration for you is likely to be a matter of opinion. Support is typically email-only.

Reasons for Switching to VoIP.ms

Poor customer service, ridiculous pricing model

Response from VoIP.ms

Replied April 2020

Hi Andrew, thanks for being a VoIP.ms customer and for your honest review!