Vonage Business Solutions Software

Pros

This a great product for startups as it is not very expensive. It is easy to become familiar with as well.

Cons

Hold time to get ahold of customer service when necessary is very long and you cannot cancel service through email.

easy sign up process and no contracts.

Pros

Easy to use for small and big business. You can easily add lines and extensions at any time as business grows.

Cons

Sometime you have to reset your phone IP with them but no big deal they can easily do it. Other than that no other cons

Do not go to this company if you will ever have any questions about your service.

Pros

Click to dial is nice to have - a time saver. Can monitor stats of calls online as well as manage your account.

Cons

Terrible customer service - we tried to get a new line set up and they would not disclose any pricing information and each time we called they had a different answer.

N/A

Pros

Really the only thing I liked was the fact that you could customize your plan virtually anyway you want or anyway that fits best with your business.

Cons

I gave this a pretty fair shot and never seemed to get good clarity with it. I would call into tech support and go through various troubleshooting issues but they never seems to help. At best I would have a very slight lag in the calls and always seems to have a slight echo which drove me crazy.

My company chose this phone system and we are all happy with it. Good choice to keep the communication smooth within a company.

Pros

You can download Vonage onto your computer to make calls directly from your computer.
Easily accessible no matter where you are
The hardware (phone) is sleek and has neat and useful functionality
You can save people's extensions and phone numbers

Cons

If you're on the phone via your computer and the internet goes out, the call may drop.
The software itself requires basic training to use its basic functionalities, but you'll need to take time to learn the more advanced functionalities.

Pros

I liked that it was month to month billing instead of a full year contract. Feature list is great, easy to install and awesome sound quality.

Cons

Customer service is absolutely awful! I spoke with someone and they didn't even know what they were talking about. SO after wasting about 30 min of my time i hung up and tried looking online for a solution.

The price is great for the calling plans, for the US, it includes a 1000 minutes to all U.S. locations.

Pros

Very good call quality anywhere in the world, excellent customer support and easy interface to configure.

Cons

The Software is not easy to configure if you decide to use an open source solution such as Asterisk. I requires good knowledge for it to get it working 100%.

Pros

WiFi calling. No long distance fees. Phones are good quality. Minimal issues with dropped calls due to internet connection. Voicemail forwards to my outlook account.

Cons

Dropped calls. Occasional call quality is less than a standard landline. Digital noise. Initial setup took time. Required tech support to get everything setup correctly. Not an intuitive setup.

Pros

Easy to set up and use, which is important for our remote workers. Good call quality. Easy to set up phone rotations and ringing patterns.

Cons

There really weren't any negatives. We left because we found another service with most of the same features but at significant savings.

Pros

We have many offices and it would could transfer calls from office to office. That was pretty cool.

Cons

One of the things I didn't like about it was that if the internet was down so was the phone system.

Pros

We are international travelers and we usually top up our phones with international calling but it is expensive. So, we thought of getting vonage phone and then downloading vonage app. Using Vonage app is pretty easy more likely i am using a regular phone. You just need to have a really good internet connection.

Cons

App crashes abruptly but they fixed that problem in their new versions. Also, it doesn't work sometime showing no internet connection whereas internet is always there. Still no Cons as such which will make you think of why i downloaded this app.

There are alot of great features with this solution but some are things we dont need and dont use. Just do your research and make sure its something that you actually need and want to pay for. Also make sure you equipment is compatible with there system so you are not hit with unexpected costs to make your system work like it is supposed to.

Pros

Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Cons

Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

Pros

Can make phone calls
There was a mobile app that allowed you to make phone calls from your work phone number on your cell phone
Calls could be forwarded to your cell phone number

Cons

Internet based phone system so we as a company dealt with alot of dropped calls and audio issues
Voicemails could not be forwarded to your email to listen to

Pros

At first it seemed we had found our phone solution for our company - it was easy to set up and use

Cons

Unfortunately, their system is not very reliable - we had several outages that directly affected the service we could provide to our customers and I cannot use something that is this unreliable

Voice quality is adequate.

Pros

The web dashboard is really comprehensive, you can control almost every aspect of the service. If required, advanced features like call queues can be added to the service.

Cons

Reliability has not been their strong point, with outages that have lasted for hours. There is an online health check site for the service where admins can check status of the Vonage cloud. Price points are not among the cheapest.

If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.

Pros

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Cons

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Pros

Easy to setup and good voice quality. I can able to login and do changes remotely. Navigation of tools is user friendly.

Cons

You cannot do video or text with Vonage. Desktop phone applications usage costs extra. Limited phones and features.

The service itself is very good and setting up is pretty easy. My frustrations came from Vonage not knowing what's going on. I had to reach out to them the day of switchover and they had no that day was the day we were switching to Vonage despite multiple emails confirming this date.

Pros

The GUI is very user friendly. Service has been very reliable, Flat rate on toll free, Support usually pretty responsive and knowledgeable.

Cons

They don't seem very organized. Departments don't know what the other department has done. No contact numbers just emails to entire groups for example you can't call contact a specific person you have to email an entire department. I prefer at least having a point of contact. Not all support agents are the best. Couple times I just hung and called got another support tech to help me.

Pros

Great business phone, easy to use and set up. Pricing structure is vary affordable. Great customer service.

Cons

Sometimes there are missed calls and voicemails that came from no where. No other issues besides these.

Pros

Call forwarding
Use from Mobile or Handset
Texting is included on the mobile app, which is nice.
Not difficult to set up

Cons

Bad call quality
No picture mail

I pretty much only use on my cell phone. I sell insurance and need clients to send me documents via text, but theres no picture mail option.