Vonage Business Communications
About Vonage Business Communications
Awards and Recognition
Vonage Business Communications Pricing
Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.
Starting price:
$19.99 per month
Free trial:
Available
Free version:
Available

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Most Helpful Reviews for Vonage Business Communications
1 - 5 of 299 Reviews
Shawn
11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed September 2021
Simplify Business with a Simple Business VoIP Phone System
Shawn
Verified reviewer
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Simplify Business with a Simple Business VoIP Phone System
Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too.
CONSThere are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.
Reasons for switching to Vonage Business Communications
Vonage Business took us into the cloud so we weren't at the mercy of POTS lines or having our internet up or not.
Susan
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Only regret is that we didn't upgrade sooner!
I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.
PROSThe flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.
CONSWe are still working on our fax numbers. Porting the number from our previous provider has proven difficult.
Reason for choosing Vonage Business Communications
Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.
Reasons for switching to Vonage Business Communications
AT&T Cost, flexibility, customer service
Mark
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Vonage Business (Simple Signal) Service & Support
Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.
PROSVonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.
CONSThere were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.
Reason for choosing Vonage Business Communications
Pricing was a major factor to why we chose Simple Signal (Vonage).
Reasons for switching to Vonage Business Communications
Provided more functionality
Eddy
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
A good way to have your call center in order
It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.
PROSYou need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,
CONSIt can be a bit complex to understand how to connect evrything to get the call flow in order.