Vonage Business Solutions Software


 

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing.

Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information.

The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop plug-ins to customize the system. Users can also integrate their contacts from Google, Outlook and customer relationship management (CRM) systems such as Salesforce.

 

Vonage Business Solutions - Call history
 
  • Vonage Business Solutions - Call history
    Call history
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

91 Reviews of Vonage Business Solutions

 

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Software Advice Reviews (70)
More Reviews (21)

Showing 1-20 of 70

Erika from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great for Startups

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This a great product for startups as it is not very expensive. It is easy to become familiar with as well.

Cons

Hold time to get ahold of customer service when necessary is very long and you cannot cancel service through email.

Review Source
 
 

Roxana from Outsource Healthcare Billing
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

easy sign up process and no contracts.

Pros

Easy to use for small and big business. You can easily add lines and extensions at any time as business grows.

Cons

Sometime you have to reset your phone IP with them but no big deal they can easily do it. Other than that no other cons

Review Source
 
 

Lacie from Integrity
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Moving Target

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not go to this company if you will ever have any questions about your service.

Pros

Click to dial is nice to have - a time saver. Can monitor stats of calls online as well as manage your account.

Cons

Terrible customer service - we tried to get a new line set up and they would not disclose any pricing information and each time we called they had a different answer.

Review Source
 
 

Eric from United Wholesale Mortgage
Specialty: Finance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Not a big fan unfortunately

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

N/A

Pros

Really the only thing I liked was the fact that you could customize your plan virtually anyway you want or anyway that fits best with your business.

Cons

I gave this a pretty fair shot and never seemed to get good clarity with it. I would call into tech support and go through various troubleshooting issues but they never seems to help. At best I would have a very slight lag in the calls and always seems to have a slight echo which drove me crazy.

Review Source
 
 

Sam from ExtremeTix
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great phone system to match today's work enviroment

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

My company chose this phone system and we are all happy with it. Good choice to keep the communication smooth within a company.

Pros

You can download Vonage onto your computer to make calls directly from your computer.
Easily accessible no matter where you are
The hardware (phone) is sleek and has neat and useful functionality
You can save people's extensions and phone numbers

Cons

If you're on the phone via your computer and the internet goes out, the call may drop.
The software itself requires basic training to use its basic functionalities, but you'll need to take time to learn the more advanced functionalities.

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Stick to what you have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked that it was month to month billing instead of a full year contract. Feature list is great, easy to install and awesome sound quality.

Cons

Customer service is absolutely awful! I spoke with someone and they didn't even know what they were talking about. SO after wasting about 30 min of my time i hung up and tried looking online for a solution.

Review Source
 
 

Jean from Maila Networks
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Vonage - have your customers call you anywhere they are

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The price is great for the calling plans, for the US, it includes a 1000 minutes to all U.S. locations.

Pros

Very good call quality anywhere in the world, excellent customer support and easy interface to configure.

Cons

The Software is not easy to configure if you decide to use an open source solution such as Asterisk. I requires good knowledge for it to get it working 100%.

Review Source
 
 

Josh from Empowered Life Stores
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

This system is used in my retail store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

WiFi calling. No long distance fees. Phones are good quality. Minimal issues with dropped calls due to internet connection. Voicemail forwards to my outlook account.

Cons

Dropped calls. Occasional call quality is less than a standard landline. Digital noise. Initial setup took time. Required tech support to get everything setup correctly. Not an intuitive setup.

Review Source
 
 

Lynn from Excel Software Services, Inc.
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great phone service for our remote offices

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to set up and use, which is important for our remote workers. Good call quality. Easy to set up phone rotations and ringing patterns.

Cons

There really weren't any negatives. We left because we found another service with most of the same features but at significant savings.

Review Source
 
 

Stephanie from Family Services
Specialty: Nonprofit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

It's ok

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have many offices and it would could transfer calls from office to office. That was pretty cool.

Cons

One of the things I didn't like about it was that if the internet was down so was the phone system.

Review Source
 
 

Pooja from PlexusMD
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Cheapest way to call Abroad!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We are international travelers and we usually top up our phones with international calling but it is expensive. So, we thought of getting vonage phone and then downloading vonage app. Using Vonage app is pretty easy more likely i am using a regular phone. You just need to have a really good internet connection.

Cons

App crashes abruptly but they fixed that problem in their new versions. Also, it doesn't work sometime showing no internet connection whereas internet is always there. Still no Cons as such which will make you think of why i downloaded this app.

Review Source
 
 

Christopher from Crosson Agency
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Good system with many features.But lots of small issues that need to be resolved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are alot of great features with this solution but some are things we dont need and dont use. Just do your research and make sure its something that you actually need and want to pay for. Also make sure you equipment is compatible with there system so you are not hit with unexpected costs to make your system work like it is supposed to.

Pros

Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Cons

Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

Review Source
 
 

Ben from International Neighbors
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Our company ended up switching to a different platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Can make phone calls
There was a mobile app that allowed you to make phone calls from your work phone number on your cell phone
Calls could be forwarded to your cell phone number

Cons

Internet based phone system so we as a company dealt with alot of dropped calls and audio issues
Voicemails could not be forwarded to your email to listen to

Review Source
 
 

Dawn from Dreamation Creations LLC
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Not very reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

At first it seemed we had found our phone solution for our company - it was easy to set up and use

Cons

Unfortunately, their system is not very reliable - we had several outages that directly affected the service we could provide to our customers and I cannot use something that is this unreliable

Review Source
 
 

Guillermo from Connex IT & Networking
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

VoIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Voice quality is adequate.

Pros

The web dashboard is really comprehensive, you can control almost every aspect of the service. If required, advanced features like call queues can be added to the service.

Cons

Reliability has not been their strong point, with outages that have lasted for hours. There is an online health check site for the service where admins can check status of the Vonage cloud. Price points are not among the cheapest.

Review Source
 
 

Paul from Gulf Coast Men's Health
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great IP phones for companies with multiple offices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.

Pros

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Cons

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Review Source
 
 

Jan from Fonality
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Vonage is good for personal use. Simple to setup.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to setup and good voice quality. I can able to login and do changes remotely. Navigation of tools is user friendly.

Cons

You cannot do video or text with Vonage. Desktop phone applications usage costs extra. Limited phones and features.

Review Source
 
 

Brett from Delsleep
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Reliable Service/ Fair pricing / Customer support could be better / Departments don't work together

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The service itself is very good and setting up is pretty easy. My frustrations came from Vonage not knowing what's going on. I had to reach out to them the day of switchover and they had no that day was the day we were switching to Vonage despite multiple emails confirming this date.

Pros

The GUI is very user friendly. Service has been very reliable, Flat rate on toll free, Support usually pretty responsive and knowledgeable.

Cons

They don't seem very organized. Departments don't know what the other department has done. No contact numbers just emails to entire groups for example you can't call contact a specific person you have to email an entire department. I prefer at least having a point of contact. Not all support agents are the best. Couple times I just hung and called got another support tech to help me.

Review Source
 
 

Robert from Community Care KC
Specialty: Healthcare
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Vonage Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great business phone, easy to use and set up. Pricing structure is vary affordable. Great customer service.

Cons

Sometimes there are missed calls and voicemails that came from no where. No other issues besides these.

Review Source
 
 

Seth from Insurance
Specialty: Insurance
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Vonage for Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Call forwarding
Use from Mobile or Handset
Texting is included on the mobile app, which is nice.
Not difficult to set up

Cons

Bad call quality
No picture mail

I pretty much only use on my cell phone. I sell insurance and need clients to send me documents via text, but theres no picture mail option.

Review Source
 
 
 
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Showing 1-20 of 21

Ellen from Maroon.ai
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

voip solution for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you are mobile first team then seek alternatives.

Pros

vonage has some great deals from time to time which can help you get the product almost for free. The product has good features to handle calls from all different platfroms. Also it is easy to setup a basic switching functionality to divert calls to the right teams.

Cons

The support team is really bad. They don't answer emails/ online tickets that is one of the biggest gripes with Vonage. Also, the billing process is very opaque random taxes are loaded into your invoices which were never discussed or agreed to.

Review Source: Capterra
 

Tom from Sunburst Ventures

May 2018

May 2018

Reliable, high quality calls with easy setup to scale as your business grows 24/7 customer support .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that there aren't any lengthy contracts, just month to month. I like that you can contact anyone virtually anywhere via voice, chat, text messaging or video.

Cons

It's more expensive than other carriers. It also doesn't offer video conferencing and group calling.

Review Source: Capterra
 


May 2018

May 2018

Reliable VoIP Phone Systems

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We used Vonage for 3 years for our small business customer support call center before we were acquired. It was simple to set up and manage. We rarely had issues with our phones. Easy to use and reliable phone systems!

Cons

There was nothing I did not like about Vonage. It worked well for our small business customer support call center.

Review Source: Capterra
 


April 2018

April 2018

If you are looking for Voip look elsewhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vonage is legacy Voip solution and the only features that work for them is the aggressive sales. Once a customer is onboard then nothing matters, quality is not good. Would not recommend. Not a good solution

Cons

Mobile is very unreliable and the desktop version of the software does not work. Support is pathetic, keep raising tickets but nothing happens. Invisible charges are added to the invoices, overall a bad experience.

Review Source: Capterra
 


April 2018

April 2018

I love the easiness of using Vonage Business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great communication system in our office with virtually no issues.

Pros

Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office.

Cons

It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.

Review Source: Capterra
 

Abby from Small World Recruiting

April 2018

April 2018

Needs some serious updates...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The things I like most about Vonage:
- IOS/Android app
- easy setup of office phones
- reasonably priced
- good connectivity and signal

Cons

The things I like least about Vonage:
- No softphone software for anyone running Microsoft 2000 or newer...
- Not consistently updated.

Review Source: Capterra
 


April 2018

April 2018

Used it without a home land line for business for customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple to set up and a very affordable price to get a phone line at home without the hassle of a traditional phone line.

Cons

I remember having a few issues with billing a few years back but overall I would have to say the experience has been good.

Review Source: Capterra
 

Dany from LifeSource Adventist Fellowship

April 2018

April 2018

Vonage provides a lot of flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Vonage has been around for a long time and they continue to provide a great service to organizations looking to expand their phone capabilities. It's pretty easy to use and set up.

Cons

Anytime you're dependent on the internet for your phone service your run the risk of dropping calls and obviously no service if something happens to your internet connection

Review Source: Capterra
 


April 2018

April 2018

Have two Vonage lines for work purposes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use right out of the box. All I had to do was set up the box, and plug it in, and everything was working as it should be. Really enjoy the emailed voice mails. No more waiting to get home just to check the voice mail.

Cons

No issues with Vonage. When I first set up my account they assigned my a number that was already in use by another business.. They were very responsive to doing everything they could to fix the problem.

Review Source: Capterra
 


April 2018

April 2018

Great service for VoIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to get multiple phone lines and use on the same high speed internet we already have at a fraction of the cost.

Cons

Nothing with the service it self but since its tied to the internet sometimes the phone quality is not as good.

Review Source: Capterra
 

Kara from Miss Mediosa - Social Media Management

April 2018

April 2018

I've been using Vonage for years and love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Access to my business phone on the go!

Pros

Love being able to get my voicemail via email while I'm on the go. It's also great to be able have my business line simultaneously ring on my cell phone! Makes running a business on the go so much easier.

Cons

Can sometimes have poor call quality, may need to hang up and call back to get a better call. This doesn't happen very often though.

Review Source: Capterra
 

Helen from Socotra capital

March 2018

March 2018

The phones were okay for the most part, but there were too many outages that occurred.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked that the phones were simple and easy to use. Also, there was an online portal where I can sign in as an administrator and adjust call flows or make changes to a phone line's settings, which was easy to learn.

Cons

Often times, the phones in our office would just stop working. These outages sometimes lasted days and we would end up having to use our cellphones to continue with our jobs.

Review Source: Capterra
 


March 2018

March 2018

Not a bad experience at all.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros


This service was very handy when we lived in England. It was nice that we could call or family could call us and it rang as a local or regular long distance call at the time. We even hooked up a couple times to use from a hotel.

Cons

Calls were iffy at times, but that was more than likely or internet connection.

Review Source: Capterra
 

Michael from Fury Water Adventures

February 2018

February 2018

Able to connect VoIP phone system to any internet source

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, easy to setup. The equipment arrived quickly. Mobile app is incredible, works on lte and WiFi.

Cons

I don't really have any cons. Sometimes it takes a while to get with someone in technical support. But that is rare

Review Source: Capterra
 

Mike from New Look Painting Company LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

We update our phone systems to vonage and love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We now have multiple phone extensions and we can all be on the phone at the same time without interruption.

Pros

We love that you can create a virtual assistant and transfer calls around the office. It helps my small business appear very professional to our clients!

Cons

To get good phones it costs quite a bit of money. We got mid grade phones and they work good but I'm not able to use a headset or have Bluetooth capabilities

Review Source: Capterra
 

Brian from Brian Wright & Associates, P.C.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

The phone generally works as required.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to forward calls to various locations has been helpful. This was my first attempt at using VOIP.

Cons

Customer service is lacking. Trying to transfer the number to another carrier is a nightmare. I have not been able to speak with anyone that can assist.

Review Source: Capterra
 

Dan from Real Estate

November 2017

November 2017

Great VOIP service for small to mid-sized businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

IMHO the user interface for the admin dashboard is by far the easiest to use compared to competitors in this class. Adding an additional line, setting up an IVR, forwarding calls among many features, can easily be executed by a technological layman

Review Source: Capterra
 


October 2017

October 2017

Good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They have a lot of good features, more than you really need. It's user friendly, no one in the office had any issues using it.

Cons

After setting it up I had to call customer service 8 times before my fax would work. Each time they told me something different and changed the settings. When I told them I was about to cancel they finally had their expert work on it.

Review Source: Capterra
 

Josh from Spendsmart Networks
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

A good solution but not a great solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been running our entire phone system through them for years, the outages we experience are due to the large size of our company and the limited control they or we have over the traffic or internet quality between us and them.

Pros

I have a decent amount of control over the account from the web portal. It allows me to manage the account with minimal need to contacting there customer support team.

Cons

Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Review Source: Capterra
 

Tyler from Rain

February 2017

February 2017

Worked well at the beginning, but switched as we grew

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a smaller company, Vonage worked well for us. But as we grew the call quality we received continued to get worse. We would try to work with the support to figure out what was going on but we could never fully resolve the issues.

Review Source: Capterra
 
 
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