--- title: "Vonage Business Communications Software Reviews, Demo & Pricing - 2026" description: "Review of Vonage Business Communications Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/vonage-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Vonage Business Communications Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/vonage-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/vonage-profile/alternatives/) # Vonage Business Communications Review From $19.99-$39.99/month Free version Free trial 3 plans Wondering if Vonage Business Communications is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Vonage Business Communications 4.0 [(321)](https://www.softwareadvice.com/voip/vonage-profile/reviews/) Pricing Starting at $19.99 per month ### About Vonage Business Communications Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries. Wondering if Vonage Business Communications is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Vonage Business Communications User Interface ## Popular Vonage Business Communications Alternatives Main Product Vonage Business Communications 4.0 [(321)](https://www.softwareadvice.com/voip/vonage-profile/reviews/) Ratings Breakdown - 4.13Ease of use - 3.79Value for money - 3.66Customer support - 4.05Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(885)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(689)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.19Value for money - 4.57Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1205)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## Vonage Business Communications Pros and Cons We analyzed 321 verified reviews for Vonage Business Communications to find out what actual users really think. Select to learn more Intuitive And User-Friendly Interface Navigating Vonage is simple thanks to its clear dashboard, intuitive menus, and organized layout. Users appreciate how easy it is to manage features, access tools, and train staff, making daily communication tasks efficient and accessible. Quick And Simple Installation Setting up Vonage is straightforward, with many users noting the ease of configuring numbers, adding users, and deploying the system. The onboarding process is user-friendly, making it easy for businesses to get started and scale as needed. Affordable Plans For Businesses Vonage Business Communications offers cost-effective plans that appeal to businesses of all sizes. Users highlight the competitive pricing, accessible rates, and frequent deals, making it a budget-friendly choice without sacrificing essential features or quality. Issues With Call Reliability Call management can be problematic, with users experiencing dropped calls, lag, missed notifications, and difficulties with call forwarding or recording. These issues disrupt business operations and make it harder to maintain reliable communication. Inconsistent Customer Service Experience Many users report frustration with Vonage's phone support, citing long wait times, difficulty reaching live agents, and unhelpful responses. Technical issues often go unresolved, and customer service is seen as lacking in knowledge and responsiveness. ## Vonage Business Communications Pricing and Plans Starting price: $19.99 per month Free Trial Free Version Mobile $19.99 per month Plan includes: - Mobile and Desktop Apps - Unlimited Calls and SMS - Unlimited Team Messaging - Vonage App Center Premium $29.99 per month Plan includes: - IP Desk Phone Capability - Mobile and Desktop Apps - Multi-Level Auto Attendant CRM Integration - Unlimited Calls and SMS - Unlimited Meetings for up to 100 - Unlimited Team Messaging - Vonage App Center Advanced $39.99 per month Plan includes: - Call Group - Call Recording: on-Demand (15 Hours) - IP Desk Phone Capability - Mobile and Desktop Apps - Multi-Level Auto Attendant CRM Integration - Unlimited Calls and SMS - Unlimited Meetings for up to 100 - Unlimited Team Messaging - Visual Voicemail - Vonage App Center Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Vonage Business Communications Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Vonage Business Communications Call Center Management Call Conferencing Call Logging Call Routing Call Scripting Chat/Messaging Collaboration Tools Conferencing Contact Management CRM Dashboard File Sharing IVR Mobile Access Monitoring Multi-Channel Communication Multi-User Collaboration On-Demand Recording Online Voice Transmission Presentation Streaming Private Chat Queue Management Real-Time Chat Recording Screen Sharing SIP Trunking Two Way Audio & Video Unified Communications User Profiles Video Conferencing VoIP Connection ## Vonage Business Communications Integrations Salesforce Sales Cloud Integration rated undefined from -1 review SugarCRM Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review Method CRM Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review ## Vonage Business Communications User Reviews ## Vonage Business Communications customer ratings - Overall rating: 4.0/5 - Total reviews: 321 ### Rating distribution - 5 stars: 144 reviews (45%) - 4 stars: 93 reviews (29%) - 3 stars: 56 reviews (17%) - 2 stars: 10 reviews (3%) - 1 star: 18 reviews (6%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 3.8/5 - Customer support: 3.7/5 - Functionality: 4.0/5 --- ### Great product for small companies - Overall rating: 5/5 - Reviewer: Angela Paez, C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs. #### Cons Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need. #### Reasons for choosing Vonage Business Communications Better and more comprehensive features. Much better customer service. #### Reasons for switching to Vonage Business Communications Weave is a terrible software. Do not recommend at all. --- ### One of the best all-in-one Business phone application - Overall rating: 4/5 - Reviewer: Sid K. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices, #### Cons The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard. #### Reasons for switching to Vonage Business Communications The previous service started getting unreliable and had more frequent server downtime which made it difficult for day to day communication. --- ### Good phone service - managing the setup needs a technical degree - Overall rating: 3/5 - Reviewer: Kristen Z. - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros We love this as our phone provider as it is very cost effective and we have few service interruptions. #### Cons The phone system setup is very hard to use - it feels like you need a technical degree! to set ours up I had to have their support walk me through the whole process. Now I don't touch it. --- ### Vonage Review for Call Center - Overall rating: 4/5 - Reviewer: Jackson A. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me. #### Cons Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner. #### Reasons for switching to Vonage Business Communications Switched from Campus Call, but could not find it as an option. Were looking to upgrade our service and find something that integrated well with our CRM --- ### Definite a must for businesses. - Overall rating: 5/5 - Reviewer: Walter B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Compared to what we were using before it is a big game changer. #### Cons Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone. #### Reasons for choosing Vonage Business Communications Vonage was more in line with the features we needed. --- ### Not what we were sold … all the hype none of the product - Overall rating: 2/5 - Reviewer: matt n. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Not good at all we fell for the scam of tell the customer what they want to hear and hope they never use it #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros it had a nice layout in the application #### Cons everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage #### Reasons for choosing Vonage Business Communications we were told and “showed” they had all the features we used and needed and that was not the case #### Reasons for switching to Vonage Business Communications pricing we do alot of sms and dialpad was severely increasing sms --- ### Vonage good service for the money - Overall rating: 5/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered. #### Cons Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's. #### Reasons for switching to Vonage Business Communications Better Support for awhile. After some changed in the company the support people got harder to get in touch with. --- ### Vonage review - Overall rating: 5/5 - Reviewer: Hadi S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been average. The only bad side is SMS integration and support to it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting. #### Cons Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely. #### Reasons for switching to Vonage Business Communications Because of poor audio quality on the product. --- ### Clunky and poor support - Overall rating: 3/5 - Reviewer: Alicia D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It worked OK but it wasn't great. I switched away and probably would not return. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place. #### Cons The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint. #### Reasons for switching to Vonage Business Communications Cheaper and a feature to sync call times with billing records. --- ### It's quite good - from a perspective of tester using a custom-conferencing Vonage based app - Overall rating: 4/5 - Reviewer: Mirza S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls. #### Cons There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future. #### Reasons for choosing Vonage Business Communications The docs and the pricing were the major reasons. --- Showing 1 - 10 of 321 Reviews [See All Reviews](https://www.softwareadvice.com/voip/vonage-profile/reviews/) ## Vonage Business Communications Popular Comparisons [Ringover vs Vonage Business Communications](https://www.softwareadvice.com/voip/ringover-profile/vs/vonage/)[VoIP.ms vs Vonage Business Communications](https://www.softwareadvice.com/voip/voipms-profile/vs/vonage/)[Nextiva vs Vonage Business Communications](https://www.softwareadvice.com/compare/2683-Nextiva/vs/3447-vonage/)[CallHippo vs Vonage Business Communications](https://www.softwareadvice.com/call-center/callhippo-profile/vs/vonage/)[3CX vs Vonage Business Communications](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/vonage/)[JustCall vs Vonage Business Communications](https://www.softwareadvice.com/call-center/justcall-profile/vs/vonage/)[Aircall vs Vonage Business Communications](https://www.softwareadvice.com/call-center/aircall-profile/vs/vonage/)[Five9 vs Vonage Business Communications](https://www.softwareadvice.com/call-center/five9-profile/vs/vonage/)[Dialpad vs Vonage Business Communications](https://www.softwareadvice.com/voip/dialpad-profile/vs/vonage/)[Genesys Cloud CX vs Vonage Business Communications](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/vonage/)[Twilio vs Vonage Business Communications](https://www.softwareadvice.com/voip/twilio-profile/vs/vonage/) [Compare All Alternatives](https://www.softwareadvice.com/voip/vonage-profile/alternatives/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **5** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **4** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **3** times Stuck Between Options? 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