Vonage Business Solutions Software

Pros

We have many offices and it would could transfer calls from office to office. That was pretty cool.

Cons

One of the things I didn't like about it was that if the internet was down so was the phone system.

Pros

We are international travelers and we usually top up our phones with international calling but it is expensive. So, we thought of getting vonage phone and then downloading vonage app. Using Vonage app is pretty easy more likely i am using a regular phone. You just need to have a really good internet connection.

Cons

App crashes abruptly but they fixed that problem in their new versions. Also, it doesn't work sometime showing no internet connection whereas internet is always there. Still no Cons as such which will make you think of why i downloaded this app.

There are alot of great features with this solution but some are things we dont need and dont use. Just do your research and make sure its something that you actually need and want to pay for. Also make sure you equipment is compatible with there system so you are not hit with unexpected costs to make your system work like it is supposed to.

Pros

Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Cons

Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

Pros

Can make phone calls
There was a mobile app that allowed you to make phone calls from your work phone number on your cell phone
Calls could be forwarded to your cell phone number

Cons

Internet based phone system so we as a company dealt with alot of dropped calls and audio issues
Voicemails could not be forwarded to your email to listen to

Pros

At first it seemed we had found our phone solution for our company - it was easy to set up and use

Cons

Unfortunately, their system is not very reliable - we had several outages that directly affected the service we could provide to our customers and I cannot use something that is this unreliable

Voice quality is adequate.

Pros

The web dashboard is really comprehensive, you can control almost every aspect of the service. If required, advanced features like call queues can be added to the service.

Cons

Reliability has not been their strong point, with outages that have lasted for hours. There is an online health check site for the service where admins can check status of the Vonage cloud. Price points are not among the cheapest.

If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.

Pros

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Cons

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Pros

Easy to setup and good voice quality. I can able to login and do changes remotely. Navigation of tools is user friendly.

Cons

You cannot do video or text with Vonage. Desktop phone applications usage costs extra. Limited phones and features.

The service itself is very good and setting up is pretty easy. My frustrations came from Vonage not knowing what's going on. I had to reach out to them the day of switchover and they had no that day was the day we were switching to Vonage despite multiple emails confirming this date.

Pros

The GUI is very user friendly. Service has been very reliable, Flat rate on toll free, Support usually pretty responsive and knowledgeable.

Cons

They don't seem very organized. Departments don't know what the other department has done. No contact numbers just emails to entire groups for example you can't call contact a specific person you have to email an entire department. I prefer at least having a point of contact. Not all support agents are the best. Couple times I just hung and called got another support tech to help me.

Great service, great features and great support team.

Pros

I loved everything from the features to the price. The features are great for a small business like mine and I have two lines which lets me catch all the calls.

Pros

Great business phone, easy to use and set up. Pricing structure is vary affordable. Great customer service.

Cons

Sometimes there are missed calls and voicemails that came from no where. No other issues besides these.

Pros

Call forwarding
Use from Mobile or Handset
Texting is included on the mobile app, which is nice.
Not difficult to set up

Cons

Bad call quality
No picture mail

I pretty much only use on my cell phone. I sell insurance and need clients to send me documents via text, but theres no picture mail option.

Pros

It is very easy to use, great voice quality and for the price it is very good. For my business is the best option at a good price.

Cons

Not a lot of features, technical support is poor. But because is so easy to navigate online it's not a big problem.

Look around, there are competitor business solutions that may be similar in price, but more efficient in customer service.

Pros

easy to set up and use, great experience when you purchase, the equipment arrived quickly and the set up was very easy.

Cons

when you want to disconnect or need technical support, it is nearly impossible to get assistance. They made me jump through hoops just to be able to disconnect. Not a fan

It's a good system if you need a powerful package but not as much for small potatoes.

Pros

It has a soft phone and can connect to hard equipment. It was relatively easy to implement. It came with all of the components necessary to connect it.

Cons

The learning curve of this software is pretty steep and it's not always easy to integrate with existing comms.

no

Pros

I like the fact that you can just dial an extension and get in touch with one of your co-workers with out having to call the whole number

Cons

if we have bad weather like rain it will drop calls. If the internet company is having trouble then your phone system will not work.

Pros

I love that I can access the tool through an app on my Mobil phone. I can receive calls and text messages.

Cons

Figuring out how to set up the system was difficult, and it was also difficult to make changes when necessary.

Overall a good product for the price

Pros

Easy to use, has good voice quality even in low bandwidth. Mobile app is amazing works on 3g, lte and on WiFi.
Messaging features is a good add-on.
Configuration is quite easy.

Cons

I didn't find any cons in particular, I've been using both landline and mobile app.
Maybe sometimes the app doesn't run in background and can miss a call or so but that's very rare..

Pros

Very good product and very easy to use. This is something that we are looking for our business. :-)

Cons

Difficult to get to a technical support representative. It takes a while for them to answer my call.

Pros

The interface was easy to learn, and quite intuitive. The text messaging feature was very helpful with our day to day.

Cons

The instability of the application. There was several occasions, where calls would drop or not even connect at all. There was also some lag when the application was up for a whole day.