Vonage Business Solutions Software

It's a good system if you need a powerful package but not as much for small potatoes.

Pros

It has a soft phone and can connect to hard equipment. It was relatively easy to implement. It came with all of the components necessary to connect it.

Cons

The learning curve of this software is pretty steep and it's not always easy to integrate with existing comms.

no

Pros

I like the fact that you can just dial an extension and get in touch with one of your co-workers with out having to call the whole number

Cons

if we have bad weather like rain it will drop calls. If the internet company is having trouble then your phone system will not work.

Pros

I love that I can access the tool through an app on my Mobil phone. I can receive calls and text messages.

Cons

Figuring out how to set up the system was difficult, and it was also difficult to make changes when necessary.

Overall a good product for the price

Pros

Easy to use, has good voice quality even in low bandwidth. Mobile app is amazing works on 3g, lte and on WiFi.
Messaging features is a good add-on.
Configuration is quite easy.

Cons

I didn't find any cons in particular, I've been using both landline and mobile app.
Maybe sometimes the app doesn't run in background and can miss a call or so but that's very rare..

Pros

Very good product and very easy to use. This is something that we are looking for our business. :-)

Cons

Difficult to get to a technical support representative. It takes a while for them to answer my call.

Pros

The interface was easy to learn, and quite intuitive. The text messaging feature was very helpful with our day to day.

Cons

The instability of the application. There was several occasions, where calls would drop or not even connect at all. There was also some lag when the application was up for a whole day.

Pros

Easy product to use on the go and from mobile devices. Zero dropped calls from either the web interface or mobile app

Cons

Front end web can use a design upgrade. End up using the mobile app more than anything else due to that.

I ported my account to another Vonage account 3 billing cycles ago. I requested Vonage cancel my current account. I have contacted them 4 times now and requested a refund for continuing to charge my saved debit card and told them they no longer have authorization to charge it. It has been 2 months and I am still waiting for a refund. If you are looking for VOIP, I suggest using a service that doesn’t require you to give a card to activate your service.

Pros

N/A

Cons

Charges a saved credit card after service is ported/cancelled.

Pros

easy to use and get use to the interface, price per month and month to month billing. easy to set up and don't need a headset.

Cons

call quality is not the best, cracking and popping on the line, calls drop a lot. Customer service is offshore and third party, gets hard to cancel. Don't count on taking your numbers with you.

Pros

Ease of rollout. The network and onboarding team make setting up the system a breeze. The system is of high quality overall and the mobile solutions offered to keep our staff connected whether they're in the office or not.

Cons

If the system has a hiccup, the Customer Service team is quick to respond but slow to help. Their tech support staff seems to have very tertiary knowledge of the system's inner workings and typically have to escalate or research the issue for days before providing a solution.

Pros

It is Affordable and user friendly I like how I can send an Efax through the email and keep it secure as well.

Cons

Sometimes service gets bad, had to install a separate modem to fix the problem, porting phones to Vonage was a nightmare the process got delayed by 1 month.

Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Pros

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Cons

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

I would use again if these issues was fixed and a better explanation of how to organize your system dashboard.

Pros

Cost efficient, and phones are good grade. The person I dealt with was very informative and really easy to understand

Cons

With the Portal it is not at all first time user friendly. It was very difficult to understand how to setup your dashboard to work your system. When you tried to get any type of help was told to go to another department. I own a home business and the system had issue as it keep ringing after hours from a 101 or 100 number. This issue was never fixed.

Great features for a small business. Can't quite handle large companies with many different systems.

There are a lot of cool features, but also a lot of features missing that we need to run our business efficiently.

Pros

The phones themselves are nice, and the price is very competitive.

Cons

Paging feature, call park, support

I have been using Vonage for my home phone line for 3 years. I have had no interruption in service. I use this line for a scanner/fax machine as well with no problems. I have saved a lot of money over using Comcast for the same service.

Pros

Cost. Good Service.

Cons

If Internet went out, I would lose service. This has not been an issue in 3 years of use.

Advice to Others

Call and talk to a representative. If you are not ok with the price, they sometimes have special deals.

Vonage had a lot of nice features to their suite, however, pricing wasn't the best (especially for a start-up business)

I signed up for Vonage for my business telephone after they called and called and called every couple of months for a while. Unfortunately, after they signed me up, that was the end of their calls. Instead of walking me through the setup and installation over the phone, they would send e-mails. I would have to call and wait on hold to actually speak to someone.

Pros

The price of the service is much more affordable than what I used to pay for phone service.

Cons

There are so many things that I'm sure the system does, features and otherwise, but I'm supposed to walk myself through the website to figure things out. I am not that tech savvy and I have other things to do with my time. There is virtually no support once they have you sold.

We have used the current phone system for many months now. It is dependable and reliable enough to meet and exceed our business expectations.

Pros

Dependable

Advice to Others

It serves our small business needs nicely

After reviewing several VOIP phone systems, I found Vonage Business to be the most affordable, flexible and easy to use with great support. It's valued increases as you take advantage of initial programs that offer free phones and/or referrals.

Pros

Reliable, intuitive interface, good support, affordable, and great features.

Cons

No good intercom feature. The feature for intercom is not as expected.

Advice to Others

Save your company money. Switch to Vonage Business.