Vonage Business Solutions Software


Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing.

Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information.

The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop plug-ins to customize the system. Users can also integrate their contacts from Google, Outlook and customer relationship management (CRM) systems such as Salesforce.



141 Reviews of Vonage Business Solutions

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 141 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

3 of 5

December 2018

Daily Use

Pros

I like that I can control the entire firm in one place.

Cons

It is not really user friendly. I always have a hard time running reports

December 2018

Oliver from Seneca Law

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

December 2018

Surprisingly not a great service.

Overall, Vonage Business let us down. Whether it was from the technical issues from the start or the constant having to call customer support, there seemed to be zero interest in us or our company. No one could resolve all of our issues and we eventually had to find another company to step in.

Pros

What I liked most about Vonage is that it comes with so many great features, including the virtual receptionist and easy call transferring. You can create custom voicemails and hold music.

Cons

What I liked least about this product is that the overall company of Vonage does not seem to care about the customer. We faced many problems setting up our phones and Vonage didn't even communicate all of them. We had to constantly call them to be updated and even today they refuse to give us any credit off the bills we've paid or refund our equipment.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Phones work at the speed of business

Pros

I really enjoyed the collaboration tools and unified communcations experience.

Cons

early versions were buggy but recently Vonage teamed up with industry leaders to create software that can support an enterprise solution.

December 2018

Sarah from Eichs Sports Complex

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Gear for saving on phone lines

Pros

It's Very inexpensive, You can call many different countries, and it is Easy to retrieve your voicemail.

Cons

If your internet is out then you do not have a phone line. You also need a phone hooked up to the bondage base that needs to be hardwired to the internet

December 2018

Ray from All-In Staffing

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Good quality at a good price

You will definitely get more bang for your buck with Vonage Business and you still get all of the features.

Pros

Having the ability to forward your work number to your personal phone is a great feature. You also have the ability to make calls from your personal phone while your work phone number shows up on the recipient's caller ID. There are conference call options along with the mobile app options that will keep you and your team connected from almost anywhere.

Cons

The connection is internet based so if you lose power or your internet goes down, you have no phones.

November 2018

Roxanne from Visiting Angels

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

Great service

Great

Pros

I love that it has an app that I can put on my on call phone. it is easy to use and has all the features i need

Cons

dropped calls or having to reset because of internet. I would like to be able to receive faxes through my fax machine

November 2018

Sandy from Enfusion

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy to Use

Vonage's apps for computers and phones makes it a seamless extension of my business.

Pros

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price.

I really appreciate how Vonage makes our workflows easier and more efficient.

Cons

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

5 of 5

Functionality

2 of 5

November 2018

Never Use This

As mentioned above, it is just not a very good software for the money. It has allowed my team to work remotely, but I don't see this as a viable business solution.

Pros

It's VOIP, so if you have employees that work remotely, this is a valuable tool.

Cons

Vonage Business VOIP is not very user friendly, the calls are often unclear, fuzzy, and the general software must be downloaded to a desktop before it can be used to make calls. Not to mention it is expensive for what you get. It does interface with other software, but calls coming in make sounds while you are on an existing call. It gives businesses a general not-so-professional feel.

November 2018

Teresa Herbic from Author, Contract Writer

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Vonage Business Solutions IP Phone is Excellent

Great IP Phone Product! We highly recommend it!

Pros

We had a Vonage Business Solutions IP Phone for about two years for a home office job and absolutely loved it. The price, incredible! The power and the capabilities also exceptional. This is an incredible solutions for a home office environment phone that is cost efficient and easy to use!

Cons

None! We really liked this phone system. We thought the connection may not be good due to being an IP phone, but we had no issues whatsoever. Thank you!

November 2018

Travi from Insurance

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Works good

Pros

Works good for the price we pay which is half of what we used to pay. I would reccomend to a friend that is on a budget

Cons

Can be spotty and slow at times, but usually it works good. You get what you pay for so dont expect anything crazy.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

VOIP Phone System Great for Traveling or Working Remotely

We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets.

Pros

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Cons

Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

October 2018

Jacob from JP Industries

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2018

Terrible Customer Service

Their customer support team is really terrible to it's customers. They are rude when the customer does not understand the price quotes and they say it's either you pay that or no service(s). That is not how a customer should be treated. If Vonage Management wants to reach out to me for the agent names they may do so

Pros

Their website leads on that it's a great software. I had been a residential customer for quite some time and considered using Vonage for my business. I love that they offer the call waiting, call recording and much more

Cons

I have nothing bad to say about the software at this time

October 2018

Greg from Fed Reporter Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Vonage - my view

I have to say . . in the last year, the support has improved tremendously. I think there was a time when mergers and new employees seemed out of touch with the customer but not now. I have been more than pleased with my experience with Vonage lately . . especially call in support. They really do try and figure it out if you have an issue. Nice to see the difference lately! :)

Pros

Software if very easy to use. My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand.

Cons

Found the online phone function or app a little cumbersome. Still a few bugs to work out. I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school . . like the phone on my desk and answer it like a normal. So maybe its the old dog new trick thing . . . I just will keep trying and hopefully it will be just right soon.

October 2018

Galen from Quest Technology Management

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

This Vonage system worked easily & great for my work from home job!

Pros

Simple setup and billing. Actual hardware was delivered as expected and contained simple instructions..

Cons

There was really nothing negative about Vonage. I appreciated their online help content when I needed it.

October 2018

Mark from Red Chili Web Design

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Vonage Has Been Excellent!

Pros

Vonage has provided us with excellent and clear communications systems for our business. It's been so crucial for us to keep our phone systems clear with clients across the globe and with Vonage we've accomplished just that!

Cons

Initially the fees seemed to be a little bit high but after you really break down what you get for the price, Vonage can't be beat!

October 2018

Ugochi from Center for Anxiety Relief and Education, PLLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

No complaints- at all

Pros

I’ve been using vonage for my business for the past 6 years. I started using them in Canada and liked them so much that they were the first company I thought of when I relocated to the States. I like that they give their customers great introductory offers at the start. Thereafter, the rates are fair from year to year. If you want to keep the same rate, all you have to do is let them know of a better offer you have received elsewhere. I bet you they try to match it just to keep you. I love em. Vonage is here to stay.

Cons

No cons at all. No kidding. Why must I have one? I can’t think of one....yet

September 2018

Omarie from K08 Sounds

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Great for a small-med sized company and for call routing

Pros

This software has helped our office out so much with staying connected and organized. We can easily forward our phones when needed and track all of our lead calls.

Cons

We’ve had some issues with our account reps in the past but our tech support guy right now is great!

September 2018

Kenneth from Visiting Angels

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

Great For International Business Comms!

Pros

Vonage has been there for us consistently when we needed it most. I haven't experienced a more consistent provider and will continue to use Vonage!

Cons

The quality is moderate in comparison to Whats App's quality. However, this does so much more so the trade off is worth it!

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Good alternative to traditional phone service

Overall great, especially with recently added features such as conference calling via video and group text.

Pros

Mobility is a plus. I am able to operate from a mobile office. The app makes it all super easy. I no longer have to use multiple phones.

Cons

Reception quality relies highly on internet quality and speed. We had to increase our internet to support the number of phones that we had in the office.

September 2018

Kiran from Ztek Consulting

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Vonage Review

Pros

Best to connect end client through call or text.
Easy to connect with client

Cons

Does not find out any debug but I think improve his speed