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Vonage Business Solutions software

111 reviews(4.0/5)
111 reviews(4.0/5)

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing.

Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information.

The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop plug-ins to customize the system. Users can also integrate their contacts from Google, Outlook and customer relationship management (CRM) systems such as Salesforce.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

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111 Reviews of Vonage Business Solutions

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  • Rimi from Freelance Architectural Desiner

    Specialty: Professional Services

    Number of employees: 2-10 employees

    August 2018

    Expansive features but price point an issue

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Switched back to our former software for conferencing despite lesser features as price point for our business was going to be a major consideration long term.

    Pros

    Feature set is extensive, compared to our previous preferred conferencing option. Also, messaging option was useful for keeping everyone updated, especially as some of our staff are based further afield in San Diego and we’re not always reachable for full conferencing.

    Cons

    Price is expensive considering what we had with our initial set up. Felt it outweighed the feature set.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Kristen from Dobbs Boston

    Specialty: Other

    Number of employees: 2-10 employees

    August 2018

    Good phone service - managing the setup needs a technical degree

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We love this as our phone provider as it is very cost effective and we have few service interruptions.

    Cons

    The phone system setup is very hard to use - it feels like you need a technical degree! to set ours up I had to have their support walk me through the whole process. Now I don't touch it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Nice Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I would think Vonage would be ok for a software for business but not one of the best when it comes to cloud services clarity of conversation was very clear and crisp.

    Cons

    Connects are sometimes lost not good to use when it is storming you will lose a connection.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Shaumit from Consultadd Inc

    Number of employees: 201-500 employees

    August 2018

    Vonage Business - A business worth to do with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. Easy to understand and work with.
    2. Cost Effective plans.
    3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful
    4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers.
    5. It is available on web as well on phone, hence it has extended accessiblity
    6. The extensions available in Vonage helps one to take the call and call anyone, anywhere.
    7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay
    8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area.

    Cons

    Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jacob from JP Industries

    Number of employees: 1 employee

    August 2018

    Too High Priced

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Features are okay and great for some businesses. There is no issue with the services or connection.

    Cons

    Vonage is too high priced. They also try to scam you with features that you say you do not need and hidden fees. Their sales professionals are always rude if you complain about the pricing

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Adam from Masuch Law

    Specialty: Legal

    Number of employees: 51-200 employees

    August 2018

    Not sure who still uses this!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Depending on your age group and whether you were technology savvy or not you may or may not benefit from the software.

    Pros

    I mean it works well but yeah it works The Voice clarity is there and it is reliable to contact and communicate with people

    Cons

    There are so many other free solutions if you are willing to go mobile that it just isn’t worth it to me. I don’t understand who uses this instead of other mobile solutions.com free with your phones. It just seems like a very old-school experience that I have grown out of and I don’t really use anymore.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    A VoIP Solution for Home-based Workers!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Vonage Business saved me and my client hundreds of dollars! I use Vonage to connect with my client, our customers and in all other communication we do as a business. Pricing is affordable for small-medium businesses and to start-up businesses as well. Working homebased had been easier with Vonage. Their customer service is extremely friendly!

    Cons

    It's good that they offer Voicemail Transcription, but sometimes it's not accurate. I had to listen to the voicemail to verify if the transcripted message was correct or not.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp

  • Simon from GLT TG

    Number of employees: 51-200 employees

    July 2018

    Smart Phone App - Easy but Effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Less money than a regular business phone service Smart App for PC and Mobile Easy, effective, good quality sound

    Pros

    Easy to use, all extensions in your company, all contacts, everything a clicks and touches away. This is our first app for business comunication and phone app. Works fine in my cellphone and in laptop. Regular and old business phones are a thing of the past, Vonage is here and now, kind a first step to the future

    Cons

    Messages, and voicemail need a few improvements, I mean, almost perfect, but as I said, almost. The message center and preview is not that Friendly, kind of a type of Whatsapp Copy, but without all the charm of a chat app. But as we use it mostly for voice calling, not a big issue

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Emily from Vacation Rentals of Santa Barbara

    Specialty: Hospitality

    Number of employees: 2-10 employees

    July 2018

    Glad we made the switch to Vonage

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My company recently switched over to Vonage to be our call routing system, and I've personally been a big fan of it. As a vacation rental management company, we need some people to be on call 24/7, some only during the day, some only on certain days during the week, etc. And these people change, week to week, depending on our schedule. It can be pretty confusing, and at first, the Vonage system was not set up specifically to our preferred plan. However, the Vonage support staff was really great in creating a guide for us, and setting up meetings to make sure the system eventually flowed the way we needed it to. Their system is VERY user friendly and intuitive, once you get the hang of it. Everything is clean, the design is sleek, and the customer service is great. What more could you ask for?

    Cons

    Because the calls come over wifi and do not use cellular, the call quality can sometimes be very spotty. Additionally, as I already mentioned, the flow of Vonage can be difficult to figure out at first.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Harsh from NLB Services

    Specialty: Other

    Number of employees: 1,001-5,000 employees

    July 2018

    Vonage is Just Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great to have Vonage.

    Pros

    I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like.

    Cons

    i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot.

    This review was submitted organically. No incentive was offered
    Review Source

  • Alexis from Crocs

    Specialty: Retail

    Number of employees: 1,001-5,000 employees

    July 2018

    Vonage Business Solutions

    Ease-of-use
    Functionality
    Quality
    Support

    Please DO NOT USE VONAGE

    Pros

    Nothing good about this service/business phone provider.
    Horrible reporting, and very poor connection.

    Cons

    Customer service is terrible worst professional experience.
    Phone issues for over 6 months. Reporting is not as customize-able

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • MH from KP

    Specialty: Healthcare

    Number of employees: 10,000+ employees

    July 2018

    Customer support is not good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cost of the calls makes it cheap so small companies can get started. Easy to port anywhere in the world.

    Cons

    Customer support is not very good. Setup help is not good either. Need to have technical expertise to be able to set it up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Tim from Prodynamix

    Specialty: Education

    Number of employees: 2-10 employees

    July 2018

    Vontage was great

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This is pretty easy to set up. Since it is virtual it is quite easy to scale to fit growing or changing organization.

    Cons

    They merged with another company and everything got worse. The main issue was tech support. Any issues became big problems.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Ana Karina from Pancita's Pregnancy Spa

    Number of employees: 11-50 employees

    July 2018

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -It's very easy to use. Recently the sotfware changed a lot its appearance but it looks even better.
    -The costumer service is pretty good
    -Friendly looking
    -

    Cons

    -Sometimes it doesn't let me listen to the calls, which is pretty stressing. You have to go to the administrator's account in orther to do so
    -It doesn't have too much space

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    Very affordable VoIP solution for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!

    Cons

    The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Layleth from Pancita's Pregnancy Spa

    Number of employees: 11-50 employees

    June 2018

    Amazing way to control a call center, amazing reports and great customer service team in case needed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Amazing software I love it !

    Pros

    The fact that you can hear call and monitor every operator on the company, its very uhser friendly and it is an amazing way to monitor your

    Cons

    The only thing that I would change is the fact that the app for your cell doesn't allow your to hear recorded calls or monitor calls.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Veronica from Wall Street English

    June 2018

    Amazing experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Amazing

    Pros

    The fact that you can control your employees and they way they take calls and how they interact with clients

    Cons

    I don't like the app, it not as user friendly as I would like, and you can't hear reacordings in the app.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kaylyn from 123 Credit Consultants

    June 2018

    Not the best. Cuts out a lot and I experience frequent disconnections

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pretty straight forward and It paired right away with my grandstream phone and is easy to open the desktop app for typing an SMS.

    Cons

    The line drops A LOT and we're always having our phones down. It's definitely a more cost effective option but, you can tell.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mahala from Texas Bible College

    June 2018

    This was horrible decision that our company made and we switched to a new company with 1 1/2 years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When the phones actually worked, it made the ease of transferring calls, and taking incoming calls better.

    Cons

    The customer service is horrible, and the phones most of the time do not work. There was always static on the line, and sometimes we never received calls. Vonage would say it was our internet, but once we switched services we never had the problem again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jason from Budget Dry Waterproofing

    Specialty: Other

    Number of employees: 11-50 employees

    June 2018

    Was great until Vonage Purchased Vocalocity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple phone system with no difficulties getting around a business firewall. The app was useful. The online reporting and user configuration was straight forward

    Cons

    When Vonage made the purchase of Vocalocity, the quality of the service went downhill. The issues became more apparent after moving the customer service call center out of Atlanta to NY/NJ. The last thing someone wants to hear when their phones have been down for 2+ hours is New York attitude thrown back in your face. The service became so unreliable with so many outages, some for over a day, that we had no choice but to find another provider.

    This review was submitted organically. No incentive was offered
    Review Source
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