Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too.

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Setting up Vonage is easy and straightforward and the customer service is top tier.

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

It worked OK but it wasn't great. I switched away and probably would not return.

It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place.

The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint.

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience.

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

I haven't found anything that I don't like yet.

Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Very satisfied, would highly recommend to peers

Ease of connection, multitude of integrations and overall amazing reception

A slightly high price for use and the non integration with the APIs

Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!

We cannot pick up a call anywhere in the office by parking the call, we must transfer it.

Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

Overall, Vonage provides a distinct business calling experience that is unrivaled by any other software in its pricing range. Vonage's benefits and features vastly surpass some of its current flaws. But I strongly advise any company that deals with corporate communication to give Vonage a try, if only for a little time.

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Vonage's apps for computers and phones makes it a seamless extension of my business.

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price. I really appreciate how Vonage makes our workflows easier and more efficient.

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services but failed to deliver on its promises.When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.In conclusion, my experience with Vonage has been nothing short of frustrating.

The mobile application is easy to use along with its features.

Worst customer service and sales team who promise and don't deliver.

We’ve been having a great experience this software! It’s been helpful for our business and the call forwarding feature has allowed us the ability for some work/life balance.

We’ve been using this software for our business for over 5 years. Using this for our business phone has allowed us to keep our same phone number even though we moved physical locations. This was very helpful for our business! We also use the call forwarding feature so we can answer business calls when we’re aware from the business.

Sometimes the connection isn’t as clear as we’d like. It can sometimes sound a little muffled and occasionally we get disconnected from callers. However, it usually works really well and we’re happy with the service.

The above problem has persisted for months. I'm ready to ditch Vonage for my entire small business and find a new provider.

Until it stopped working, having telephony seamlessly work across devices from the traditional handset phone on my desk, to the desktop app on my laptop to the app on my mobile phone was very convenient.

The desktop app on my laptop has stopped working (always crashes immediately after launch) and so I've lost that aspect of functionality. Customer support has been of little help, as they claim that no other users are experiencing this issue, even though I pointed out to them that there are users with the identical complaint on the Vonage tech support site.

We used Vonage for our call center for a year. The features were great and the price was nice. The service was intermittent at best and not acceptable for daily use.

The cost and implementation was outstanding

The reliability was not acceptable for our business.

I’ve been using vonage for my business for the past 6 years. I started using them in Canada and liked them so much that they were the first company I thought of when I relocated to the States. I like that they give their customers great introductory offers at the start. Thereafter, the rates are fair from year to year. If you want to keep the same rate, all you have to do is let them know of a better offer you have received elsewhere. I bet you they try to match it just to keep you. I love em. Vonage is here to stay.

No cons at all. No kidding. Why must I have one? I can’t think of one....yet

Absolutely the worst service out there. This company is just so horrible to deal with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs. I would highly recommend potential customers to do their due diligence before going with Vonage. If you have a technical issue of any kind, know that you will NEVER, EVER GET A LIVE AGENT ON THE PHONE. It is ALL by chat and they are extremely POORLY trained and just give canned responses.

add on phone numbers were convenient. Price was Ok.

my caller ID will not update and I cannot get the issue escalated.

I was looking initially for an inbound number for the business, different from my personal mobile number. I looked at virtual numbers, but Vonage, with it's option at just £9/month offered everything plus more. I now have a completely separate work phone system with excellent call management options, and also have Vonage's own version of Zoom included (not fully tested that yet). I think it offers great value and can be upgraded as needed as the company grows.

Choice of local number (you end up with two), great app allowing you to use on multiple devices (desktop and mobile), multitude of options for dealing with calls, and conferencing software included.

Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward.

The service works excellent and is a great price. The account administration software is easy to understand and use. THey have made updates to make even easier to use and I like it.

The account administration software is very intuitive and easy to understand. I can do most anything with my account in this software and the changes happen as soon as I hit save

In the past they have had glitches where my saved recorded voicemail greetings have been lost and I have to re-record them. I wish it would notify you automatically when the message changes so I would know before a customer lets me know.

Vonage Business Communications is an efficient and reliable communication platform, despite some downsides. Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.

Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.

There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats (they're no longer available for support by phone) and resubmissions to try and resolve. During that time, we were being billed for both Residential and Business and we asked about VB billing and/or a refund since we couldn't use the service. At no time were we ever told by reps that we should ask to "suspend" the service (which we found out almost 4 months later we should have asked for), just that we could ask for a refund once the number ported successfully. We finally got ported last week and asked for a refund today. We were told we could have a very small portion refunded back because we did not "ask" for a "suspension" by Supervisor [SENSITIVE CONTENT HIDDEN] We asked her to review all of their prior chat transcripts that showed that not one of their reps on the many interactions offered this as an option, so how could we have known? Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end (as the chat transcripts showed), that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund". Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer.

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Porting process, customer service, customer support