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> Reviews of Vonage Business Communications. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vonage Business Communications is a good fit for you!

Source: https://www.softwareadvice.com/voip/vonage-profile/reviews

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Vonage Business Communications Reviews

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# Vonage Business Communications Reviews

## Reviews Summary

## Overall Rating

4.0

* * *

## Ratings Breakdown

5

(144)

4

(93)

3

(55)

2

(10)

1

(18)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

3.7

Value for money

3.8

Functionality

4.1

* * *

### Pros

"Vonage has user user-friendly interface, as a softphone it checks all the boxes for functionality and reliability when needing to implement an app that as an offshore rep I can use for sales."

"The ability to customize call flows and set up auto-attendants is super helpful for our small team."

"Has good features like call recording and sms (when it's not losing your messages into the void)"

### Cons

"The person in charge of our setup from Vonage could not troubleshoot even basic issues and constantly had to escalate to the next level for resolution."

"I do not like the fact that the Sms messaging is still having errors and not all of my messages are making it through to the contacts"

"Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic"

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Vonage Business Communications Reviews, Pros and Cons - 2026 Software Advice