--- title: "Vonage Business Communications Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vonage Business Communications. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vonage Business Communications is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/vonage-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / [Vonage Business Communications](https://www.softwareadvice.com/voip/vonage-profile/) / Vonage Business Communications Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/vonage-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/vonage-profile/alternatives/) # Vonage Business Communications User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 321 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.7/5 - Value for money: 3.8/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 144 reviews (45%) - 4 stars: 93 reviews (29%) - 3 stars: 56 reviews (17%) - 2 stars: 10 reviews (3%) - 1 star: 18 reviews (6%) ### Most mentioned pros - Vonage has user user-friendly interface, as a softphone it checks all the boxes for functionality and reliability when needing to implement an app that as an offshore rep I can use for sales. - As a voip phone system, the basic principle is calling over internet & for that Vonage is mostly successful. - The ability to customize call flows and set up auto-attendants is super helpful for our small team. ### Most mentioned cons - We had a lot of issues with dropped calls and the fees were very high in comparison to competitors. - I do not like the fact that the Sms messaging is still having errors and not all of my messages are making it through to the contacts - Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic ## Vonage Business Communications customer reviews Showing reviews 1-25 of 321 (page 1). ### Great product for small companies - Overall rating: 5/5 - Reviewer: Angela Paez, C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs. #### Cons Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need. #### Reasons for choosing Vonage Business Communications Better and more comprehensive features. Much better customer service. #### Reasons for switching to Vonage Business Communications Weave is a terrible software. Do not recommend at all. --- ### One of the best all-in-one Business phone application - Overall rating: 4/5 - Reviewer: Sid K. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices, #### Cons The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard. #### Reasons for switching to Vonage Business Communications The previous service started getting unreliable and had more frequent server downtime which made it difficult for day to day communication. --- ### Good phone service - managing the setup needs a technical degree - Overall rating: 3/5 - Reviewer: Kristen Z. - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros We love this as our phone provider as it is very cost effective and we have few service interruptions. #### Cons The phone system setup is very hard to use - it feels like you need a technical degree! to set ours up I had to have their support walk me through the whole process. Now I don't touch it. --- ### Vonage Review for Call Center - Overall rating: 4/5 - Reviewer: Jackson A. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me. #### Cons Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner. #### Reasons for switching to Vonage Business Communications Switched from Campus Call, but could not find it as an option. Were looking to upgrade our service and find something that integrated well with our CRM --- ### Definite a must for businesses. - Overall rating: 5/5 - Reviewer: Walter B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Compared to what we were using before it is a big game changer. #### Cons Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone. #### Reasons for choosing Vonage Business Communications Vonage was more in line with the features we needed. --- ### Not what we were sold … all the hype none of the product - Overall rating: 2/5 - Reviewer: matt n. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Not good at all we fell for the scam of tell the customer what they want to hear and hope they never use it #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros it had a nice layout in the application #### Cons everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage #### Reasons for choosing Vonage Business Communications we were told and “showed” they had all the features we used and needed and that was not the case #### Reasons for switching to Vonage Business Communications pricing we do alot of sms and dialpad was severely increasing sms --- ### Vonage good service for the money - Overall rating: 5/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered. #### Cons Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's. #### Reasons for switching to Vonage Business Communications Better Support for awhile. After some changed in the company the support people got harder to get in touch with. --- ### Vonage review - Overall rating: 5/5 - Reviewer: Hadi S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been average. The only bad side is SMS integration and support to it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting. #### Cons Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely. #### Reasons for switching to Vonage Business Communications Because of poor audio quality on the product. --- ### Clunky and poor support - Overall rating: 3/5 - Reviewer: Alicia D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It worked OK but it wasn't great. I switched away and probably would not return. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place. #### Cons The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint. #### Reasons for switching to Vonage Business Communications Cheaper and a feature to sync call times with billing records. --- ### It's quite good - from a perspective of tester using a custom-conferencing Vonage based app - Overall rating: 4/5 - Reviewer: Mirza S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls. #### Cons There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future. #### Reasons for choosing Vonage Business Communications The docs and the pricing were the major reasons. --- ### Vonage- business calls - Overall rating: 5/5 - Reviewer: Olivia B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that we are able to call our clients and have the number show up as our business number, while also having the ability to give out a direct line for them to call. #### Cons The calls drop often and when that happens the app glitches. --- ### Vonage Business - Overall rating: 3/5 - Reviewer: Roy B. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered In the beginning it was great, but only have of the capabilities makes it a hinderance in normal work activity #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The fact that I can call or texted from the app #### Cons The sms feature has been down for months, having to jump back and forth between apps to call or text --- ### Great VoIP option for small businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience overall from the sales rep to the buying process to the customer service and install. We'd definitely recommend them to small business who are looking to save a bit of money (at least compared to our traditional alternative). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point. #### Cons The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually. #### Reasons for choosing Vonage Business Communications Price and options #### Reasons for switching to Vonage Business Communications It was cheaper and had more options. --- ### Look elsewhere if considering Vonage (Telesphere) - Overall rating: 2/5 - Reviewer: Adam C. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable. #### Cons Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere. --- ### Smart & Reliable - Overall rating: 4/5 - Reviewer: Vidushi S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software. #### Cons There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well. --- ### Great Customer Service! - Overall rating: 4/5 - Reviewer: Alexandra M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry. #### Cons Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue. --- ### Great voip phone system - Overall rating: 5/5 - Reviewer: Bob W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Setting up Vonage is easy and straightforward and the customer service is top tier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service. #### Cons I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone. --- ### One of the best service provider for VOIP services - Overall rating: 4/5 - Reviewer: Saral S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers. #### Cons Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions. --- ### Premium Pricing, Insufficient Support, Unnecessarily Complex Interface - Overall rating: 4/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros - The mobile app is pretty slick and just works. #### Cons - Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and bounds over the years but still is over complicated. - We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers). --- ### Vonage - a voyage in connectivity - Overall rating: 4/5 - Reviewer: Cyrus D. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Very satisfied, would highly recommend to peers #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of connection, multitude of integrations and overall amazing reception #### Cons A slightly high price for use and the non integration with the APIs #### Reasons for switching to Vonage Business Communications Cost effective and ease of use --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Sandy H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Vonage's apps for computers and phones makes it a seamless extension of my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price. I really appreciate how Vonage makes our workflows easier and more efficient. #### Cons I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me. --- ### VBC- Review - Overall rating: 5/5 - Reviewer: Khushboo B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a fantastic offering for small businesses. It contains a number of helpful features that are excellent for our company needs. It is significantly more dependable for our communication needs than other similar software that is available. Despite the fact that we adore Vonage, it can occasionally be difficult and time-consuming to call customer care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very simple to use as it provides support to various things like calls, SMS, and even voice recording. Mobile and desktop apps for Vonage are easy to use. It can connect up to three phones to a single extension and that is the best feature as we don't have to call individually. #### Cons It is bit slow and sometimes has a lot of backend issues which takes a bit to get resolved. --- ### I love the easiness of using Vonage Business. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great communication system in our office with virtually no issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office. #### Cons It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it. --- ### Bad connections - Overall rating: 3/5 - Reviewer: Marshawna J. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I’ve had a couple people complain about the customer service luckily every time that I’ve called I was able to get fast and friendly service #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It’s a great way to call clients over the internet I like the fact that you can receive and send text messages and look at voice mails #### Cons There has been a lot of times when the connection was bad my internet had a good connection too. Bad when you have people on the phone that are interested in your product and they can’t hear you because you are breaking up. Needs to put something where you can turn off the calls when you are not using it instead of it just popping up out of nowhere. You should also be able to change the name that’s dispalyed.m whenever you want --- ### Alright Calling tool - Overall rating: 3/5 - Reviewer: Nabeel B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an alright tool, the reports it provides are good, however calling can be improved. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Ease of using it. dialing and making calls is very easy #### Cons The connection is not always very good, sound quality is not very good at times, connecting calls sometimes takes a lot of time or does not connect at all. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/vonage-profile/reviews/?page=2) --- Vonage Business Communications Reviews, Pros and Cons - 2026 Software Advice