Vonix Software

Vonix Software

Find out more:

Find out more:

About Vonix

Vonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone plans for small and medium businesses across the U.S. This cloud-based communication platform helps businesses connect from anywhere at any time. With simple set-up and a direct line to the reliable in-house support team, Vonix will assist businesses every step of the way. Set-up can all be done remotely so that businesses can simply plug in and start calling. Vonix Flex is a unified communication platform built with small businesses in mind. Businesses are able to add accounts and manage lines as companies grow. Users have access to features like interactive voice menus, voicemail transcription, call recording, custom call routing, text messaging, and...

Vonix Pricing

Vonix pricing is per user. Packages start at $19.99 per user. Customized pricing and various promotions are also available. Call 855-778-6649 for a no-obligation, custom quote.

Starting price: 

$19.99 per month

Free trial: 

Available

Free version: 

Not Available

Close

Image 1 of 5

The Vonix Platform

Vonix User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 13 reviews

Rohith

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Functionality

out of 5

October 2021

Very satisfied overall

Pros

The phones and mobile app are easy to use. The call quality has been good, the VoIP service has been stable, and the customer service has been outstanding.

Cons

Implementation was not as smooth as I was expecting it to be, but the problems it entailed were solved promptly by the [SENSITIVE CONTENT] and his staff.

Reasons for choosing Vonix

Crexendo had higher upfront costs and required us to sign a contract that would have ranged anywhere from 1 to 5 years in length. After the stability issues we experienced with our previous VoIP provider, I felt that it was important to choose the option with the most freedom of action, which was Vonix. They did not require a contract and provided us with the option of keeping the Cisco phones we used at the time or buying/leasing new Poly phones. In contrast, Crexendo required that we buy/lease Yealink phones from them.

Reasons for switching to Vonix

VoIP.ms was affected by a DDoS attack, which they were not sufficiently prepared for. This caused instability with our VoIP service for 2 weeks, frustrating people calling in and staff alike. We decided to switch to a new telephone service provider in order to stabilize our phone system as soon as possible with a company that we felt could better ensure that stability.

Response from Vonix Networks

Thank you for your positive review! Since we do onsite implementations and with the nature of IT networks, it's always possible that we run into situations that can't always be planned for. However, our experienced, onsite support team is committed to responsiveness and to work through it promptly. We do our best to keep implementations as smooth as possible! Glad all is working well for you!

Replied November 2021

Curtiss

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

It rings all day long!

We knew there was a problem with our marketing versus inbound call volume. We were using the cable company for phone service and internet. This is a little less expensive and our phone rings all day. We no longer have walkin customers say they tried to call and could not get thru. Vonix is helping keep the phone ringing.

Pros

This system simplifies answering every incoming call to our shop. The app allows me to answer while on test drives, in the lot or even at home.

Cons

Cell phone app has some quirks. I was told an update is coming soon.

Reasons for switching to Vonix

callers were unable to get through.

Response from Vonix Networks

Thank you for the review! We are glad you've been happy with your new system.

Replied November 2021

User Profile

Gonzalo

Verified reviewer

Company size: 51-200 employees

Industry: Investment Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2021

Vonix improves customer service

Very good at improving the flow of services and messages.

Pros

It can be easily configured and migration is easy. If you do not succeed, you call customer service and they will support your requirements.

Cons

With migration you should give feedback on how to use Vonix.

Response from Vonix Networks

Hi Gonzalo, thanks for the review! At Vonix, we always strive to ensure our training is thorough. If there is further training your team needs, please reach out, and we will set up whatever you need! Thanks again for using Vonix!

Replied August 2021

Gina

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

Great Business Phone System and Service

It was so easy to switch over to them. They took care of everything and really made sure we were happy. They called regularly to check in and any changes we wanted were done really quickly. Overall, we are very happy with Vonix service.

Pros

I loved the personalized service from Vonix. Their team was really responsive, and I was always able to talk to the same person. The call quality is much better than I had before, and I like that Vonix is local and responsive to all my questions.

Cons

We switched from regular phone lines to Vonix's cloud phone system. It was different than when we had before, so we had to learn how to use it. But the team at Vonix was really responsive and helpful and they walked us through the training.

Reasons for switching to Vonix

Vonix was local and they gave us better customer support and a better price. Their flat-rate pricing was more clear, so we knew how much we would pay every month.

Beth

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Customer service really sets Vonix apart from the rest.

As a new business owner, new customers are key and I feel like having good communication through my custom greetings and the transfer of the voicemails to allow quick communication back really opens up opportunities. I have and will continue to recommend Vonix to other businesses.

Pros

I like that as soon as a voice message is left, it emails me a recorded version. It allows me to stay on top of new customers messages, whether during class times or not. We are a fitness boutique and it's usually loud with music playing in the background. The messages are critical. Vonix worked out a customized, logical auto attendant for our personal business needs.

Cons

The only thing I can think of is that I do have to manually remove the voicemails from the phone even after I have listened to them through the email. However, I bet if I were to call customer service they would figure out a way so that I do not have to go through that extra step. Their customer service is stellar.

Reasons for choosing Vonix

The price was right and they were quick about giving me an installation date since I was on a short timeline.

Response from Vonix Networks

Hi Beth, thank you for taking the time to leave us a review! We're so happy our features are helping your studio. Also, we're currently developing a "listen and remove" feature for voicemail messages! It's coming soon - we'll reach out to get you set up when it's available. Thank you for the recommendation!

Replied June 2020