Vonix

RATING:

4.8

(18)

About Vonix

Vonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone plans for small and medium businesses across the U.S. This cloud-based communication platform helps businesses connect from anywhere at any time. With simple set-up and a direct line to the reliable in-house support team, Vonix will assist businesses every step of the way. Set-up can all be done remotely so that businesses can simply plug in and start calling. Vonix Flex is a unified communication platform built with small businesses in mind. Businesses are able to add accounts and manage lines as companies grow. Users have access to features like interactive voice menus, voicemail transcription, call recording, custom call routing, text messaging, and...

Vonix Pricing

Vonix pricing is per user. Packages start at $19.99 per user. Customized pricing and various promotions are also available. Call 855-778-6649 for a no-obligation, custom quote.

Starting price: 

$19.99 per month

Free trial: 

Available

Free version: 

Not Available

The Vonix Platform

Vonix Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Vonix

1 - 5 of 18 Reviews

Rohith

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2021

Very satisfied overall

PROS

The phones and mobile app are easy to use. The call quality has been good, the VoIP service has been stable, and the customer service has been outstanding.

CONS

Implementation was not as smooth as I was expecting it to be, but the problems it entailed were solved promptly by the [SENSITIVE CONTENT] and his staff.

Reason for choosing Vonix

Crexendo had higher upfront costs and required us to sign a contract that would have ranged anywhere from 1 to 5 years in length. After the stability issues we experienced with our previous VoIP provider, I felt that it was important to choose the option with the most freedom of action, which was Vonix. They did not require a contract and provided us with the option of keeping the Cisco phones we used at the time or buying/leasing new Poly phones. In contrast, Crexendo required that we buy/lease Yealink phones from them.

Reasons for switching to Vonix

VoIP.ms was affected by a DDoS attack, which they were not sufficiently prepared for. This caused instability with our VoIP service for 2 weeks, frustrating people calling in and staff alike. We decided to switch to a new telephone service provider in order to stabilize our phone system as soon as possible with a company that we felt could better ensure that stability.

Vendor Response

Thank you for your positive review! Since we do onsite implementations and with the nature of IT networks, it's always possible that we run into situations that can't always be planned for. However, our experienced, onsite support team is committed to responsiveness and to work through it promptly. We do our best to keep implementations as smooth as possible! Glad all is working well for you!

Replied November 2021

Angie

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Vonix Phone

Pleasantly pleased with the set up and use so far

PROS

I am pleased with the call volume and ease of use for the app

CONS

I have no issues with Vonix at the moment

Reasons for switching to Vonix

Bad call quality, bad customer service, price

Vendor Response

Hi Angie, thanks so much for the great review! We are so glad you are happy with our service! - Your Vonix Team

Replied November 2023

Lauren

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Pros and Cons!

PROS

The phones are really nice, and the quality of sound has been great. We love the voicemail to email transcription.

CONS

The texting aspect in Vonix Flex isn’t as user friendly as it could be. It would be nice to be able to upload your contact list, as text messages show up in the queue with just a phone number, and you have to manually assign the contact name. It’s just a little thing that would be so helpful.

Jana

Real Estate, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great Company

PROS

Customer servie and ease of integration and implementation

CONS

I cannot say anything at all as it was a smooth transition

Curtiss

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

It rings all day long!

We knew there was a problem with our marketing versus inbound call volume. We were using the cable company for phone service and internet. This is a little less expensive and our phone rings all day. We no longer have walkin customers say they tried to call and could not get thru. Vonix is helping keep the phone ringing.

PROS

This system simplifies answering every incoming call to our shop. The app allows me to answer while on test drives, in the lot or even at home.

CONS

Cell phone app has some quirks. I was told an update is coming soon.

Reasons for switching to Vonix

callers were unable to get through.

Vendor Response

Thank you for the review! We are glad you've been happy with your new system.

Replied November 2021