All Vonix Reviews

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Rohith

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2021

Very satisfied overall

PROS

The phones and mobile app are easy to use. The call quality has been good, the VoIP service has been stable, and the customer service has been outstanding.

CONS

Implementation was not as smooth as I was expecting it to be, but the problems it entailed were solved promptly by the [SENSITIVE CONTENT] and his staff.

Reason for choosing Vonix

Crexendo had higher upfront costs and required us to sign a contract that would have ranged anywhere from 1 to 5 years in length. After the stability issues we experienced with our previous VoIP provider, I felt that it was important to choose the option with the most freedom of action, which was Vonix. They did not require a contract and provided us with the option of keeping the Cisco phones we used at the time or buying/leasing new Poly phones. In contrast, Crexendo required that we buy/lease Yealink phones from them.

Reasons for switching to Vonix

VoIP.ms was affected by a DDoS attack, which they were not sufficiently prepared for. This caused instability with our VoIP service for 2 weeks, frustrating people calling in and staff alike. We decided to switch to a new telephone service provider in order to stabilize our phone system as soon as possible with a company that we felt could better ensure that stability.

Vendor Response

Thank you for your positive review! Since we do onsite implementations and with the nature of IT networks, it's always possible that we run into situations that can't always be planned for. However, our experienced, onsite support team is committed to responsiveness and to work through it promptly. We do our best to keep implementations as smooth as possible! Glad all is working well for you!

Replied November 2021

Angie

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Vonix Phone

Pleasantly pleased with the set up and use so far

PROS

I am pleased with the call volume and ease of use for the app

CONS

I have no issues with Vonix at the moment

Reasons for switching to Vonix

Bad call quality, bad customer service, price

Vendor Response

Hi Angie, thanks so much for the great review! We are so glad you are happy with our service! - Your Vonix Team

Replied November 2023

Lauren

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Pros and Cons!

PROS

The phones are really nice, and the quality of sound has been great. We love the voicemail to email transcription.

CONS

The texting aspect in Vonix Flex isn’t as user friendly as it could be. It would be nice to be able to upload your contact list, as text messages show up in the queue with just a phone number, and you have to manually assign the contact name. It’s just a little thing that would be so helpful.

Jana

Real Estate, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great Company

PROS

Customer servie and ease of integration and implementation

CONS

I cannot say anything at all as it was a smooth transition

Curtiss

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

It rings all day long!

We knew there was a problem with our marketing versus inbound call volume. We were using the cable company for phone service and internet. This is a little less expensive and our phone rings all day. We no longer have walkin customers say they tried to call and could not get thru. Vonix is helping keep the phone ringing.

PROS

This system simplifies answering every incoming call to our shop. The app allows me to answer while on test drives, in the lot or even at home.

CONS

Cell phone app has some quirks. I was told an update is coming soon.

Reasons for switching to Vonix

callers were unable to get through.

Vendor Response

Thank you for the review! We are glad you've been happy with your new system.

Replied November 2021

Gina

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Great Business Phone System and Service

It was so easy to switch over to them. They took care of everything and really made sure we were happy. They called regularly to check in and any changes we wanted were done really quickly. Overall, we are very happy with Vonix service.

PROS

I loved the personalized service from Vonix. Their team was really responsive, and I was always able to talk to the same person. The call quality is much better than I had before, and I like that Vonix is local and responsive to all my questions.

CONS

We switched from regular phone lines to Vonix's cloud phone system. It was different than when we had before, so we had to learn how to use it. But the team at Vonix was really responsive and helpful and they walked us through the training.

Reasons for switching to Vonix

Vonix was local and they gave us better customer support and a better price. Their flat-rate pricing was more clear, so we knew how much we would pay every month.

Beth

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Customer service really sets Vonix apart from the rest.

As a new business owner, new customers are key and I feel like having good communication through my custom greetings and the transfer of the voicemails to allow quick communication back really opens up opportunities. I have and will continue to recommend Vonix to other businesses.

PROS

I like that as soon as a voice message is left, it emails me a recorded version. It allows me to stay on top of new customers messages, whether during class times or not. We are a fitness boutique and it's usually loud with music playing in the background. The messages are critical. Vonix worked out a customized, logical auto attendant for our personal business needs.

CONS

The only thing I can think of is that I do have to manually remove the voicemails from the phone even after I have listened to them through the email. However, I bet if I were to call customer service they would figure out a way so that I do not have to go through that extra step. Their customer service is stellar.

Reason for choosing Vonix

The price was right and they were quick about giving me an installation date since I was on a short timeline.

Vendor Response

Hi Beth, thank you for taking the time to leave us a review! We're so happy our features are helping your studio. Also, we're currently developing a "listen and remove" feature for voicemail messages! It's coming soon - we'll reach out to get you set up when it's available. Thank you for the recommendation!

Replied June 2020

Paul

Law Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Law Firm - Multi Office Locations

They are a great team of professionals, they provide an outstanding product/service at a very affordable price. They make the change over as painless as possible.

PROS

The firm has employees in two states and three locations. Each location has an extension and phone and we talk as if we are in the next room. The quality of the calls is much better than our previous provider. The cost is lower than our previous service provider.

CONS

It is always a process of changing providers but we were able to schedule a time when it would least impact our office and Vonix was able to get it done within the allotted time.

Reasons for switching to Vonix

The previous provider lacked the quality of customer service and provided an average product/service at an okay price. Switching allowed us to get superior customer service, improved produce/service at a reduced cost. I have worked with the team that operates Vonix in the past and have always been impressed.

Joel

Real Estate, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Wish we switched sooner!

It has been a terrific experience working with the entire team at Vonix. Everyone is extremely helpful and they make sure to get the job done! My only regret was not changing from our previous provider sooner!! Th

PROS

We liked how Vonix came in and helped make our phone system simpler yet more reliable for our customers and staff.

CONS

My only two wishes at this point would be some additional user-level controls and settings in the portal for the portfolio of locations--the ability to see if any store phones are down or lose internet/power, etc...The second would be recorded calls for our pro-plan. Business is soft right now, and this would provide us with more training opportunities with the sales team.

User Profile

Gonzalo

Verified reviewer

Investment Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

Vonix improves customer service

Very good at improving the flow of services and messages.

PROS

It can be easily configured and migration is easy. If you do not succeed, you call customer service and they will support your requirements.

CONS

With migration you should give feedback on how to use Vonix.

Vendor Response

Hi Gonzalo, thanks for the review! At Vonix, we always strive to ensure our training is thorough. If there is further training your team needs, please reach out, and we will set up whatever you need! Thanks again for using Vonix!

Replied August 2021

Sebastian

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Da gusto trabajar con Vonix

PROS

Su facil implementacion fue fundamental al generar la migracion a este aplicativo, es muy versatil.

CONS

No tengo ninguna queja por el momento sobre este aplicativo.

Tammy

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Love the support and ease of using the phone system

Very Good

PROS

Customer Service is very good and the quality of the phone system

CONS

I cannot think of anything that I do not like about it.

Vendor Response

Thank you for your positive review!

Replied November 2021

luis

Retail, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Vonix is a key instrument to our business

PROS

There is an abundant amount of features that we use daily. 2 key features for our team is being able to transfer calls between the different locations and the ability to never miss a call.

CONS

We have been using it for a month now and currently the software presents no cons.

Reasons for switching to Vonix

More features.

Tim

Restaurants, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

easy setup and service

PROS

Friendly and reliable service people, easy setup, and great product

CONS

No real negative to the service to date.

Vendor Response

Hi Tim, thanks for your feedback! Looking forward to continuing to work with you (and get some company lunches at your place!)

Replied June 2020

JOHN

Plastics, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

New Vonix VOIP Installation

We have been very pleased with quality of product, ease of transition from our previous phone system and the professionalism of the install. Every question was answered completely and thoroughly to our satisfaction. We highly recommend Vonix for your VOIP needs.

PROS

How easy it was to switch carriers and the countless options for the phone system.

CONS

We haven't found any issues at this time.

Reasons for switching to Vonix

Cost and options.

Jana

Real Estate, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Above and Beyond

I love the fact that we are in sync across the board. We deal with one company, one rep, one software that has everything we needed.

PROS

It is user friendly. It was simple to switch over

CONS

I haven't found a con just yet. Any Con I thought would come up, [SENSITIVE CONTENT HIDDEN] fixed.

Reasons for switching to Vonix

Customer Service

April

Accounting, 2-10 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Great Service

Working with rep and his team is a great experience. I know that with a phone call or an email, they are there to assist with whatever our company may need.

PROS

The Vonix software is easy to use and it is easily customized to fit our needs.

CONS

At this point, there isn't anything that I do not like.

Brannon

Financial Services, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Vonix Review

Very attentive to tailoring their VoIP services to our business needs. Customer service has been fantastic.

PROS

I appreciate the ease of the software. It has been useful to our business needs.

CONS

None to report at this time. There are no cons to report.

Reasons for switching to Vonix

Customer service.

Showing 1 - 18 of 18 Reviews