About Weave

Weave is a comprehensive software solution that includes a web-based phone system, a two-way texting function, customer insights, payment processing, plus more. This solution was built to help businesses with customer communication and growth. Weave's phone system intends to help businesses tackle busy call times while maximizing opportunities throughout a customer's journey.

Weave provides a dedicated business line with up to 10 Yealink phones, which include call recording, tracking, and forwarding capabilities. Additionally, Weave's customer insights feature allows teams to see contact information when a customer calls, which includes previous interaction notes, upcoming appointments, account balances, plus more details. And, Weave's messagin...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

187 Reviews of Weave

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(111)

111

4 stars

(49)

49

3 stars

(12)

12

2 stars

(4)

4

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 187 results

July 2021

Annelise from Smile Surfers Kids Dentistry

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

July 2021

Essential for business

Pros

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Cons

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

March 2020

Bryan from Nampa Dental Health Center

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

March 2020

Great product, support is lacking

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Pros

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Cons

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Reasons for Choosing Weave

They replaced our phone system at a better price than our old phone system, plus the software features. None of the other products I considered had the potential to replace the phone system.

Reasons for Switching to Weave

Weave gave more functionality at a better price than our old phone system and the Dentrix bundle we were using before.

November 2021

Craig from OmniSleep Sleep Health

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

November 2021

Once excellent service suffering declines in reliability and support

Pros

The integration of a phone system and business text is great. The fact that it integrates with our practice management software and allows us to send reminders and mass texts to patients is fantastic.

Cons

The app interface is small, about the size of a normal cell phone face. There’s no excuse for this on a desktop app. Also, the text feature is limited. All texts come into one inbox, and there’s no way to parse out individual conversations by user. In other words, there are no text threads to help organize things. Finally, Service quality issues have plagued with over the past couple of months. Currently there is an outage, which prompted me to write this review. It is becoming less reliable, and also it takes a long time to get through to support.

Reasons for Switching to Weave

We’ve had direct integration into our practice management software allowing us to identify patients when they call, and to send a text reminders for appointments. The process is very automated and a big timesaver.

November 2019

Kelly from Vista Chiropractic Center

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2019

When my phone number was transported over to Weave they did not have my number working for 2 days

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Pros

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Cons

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Reasons for Switching to Weave

The fact of patients could text through the office phone to my cell number, that a message would be sent to missed calls that we would call them right back. I am switching back to OOma Office as the phone is easy to use and easy to set up personal greetings unlike Weave.

September 2021

Sam from About Face Skin Care, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

September 2021

Great Product. Support Absolutely is the Worse.

When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified. Support is: Very slow with acknowledging an issue. Slow response to the issue at hand. No sense of urgency, especially when phones are lifelines of the business. Constantly explaining to each support rep of how our particular system is setup. Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.

Pros

Hippa compliant, Chat features, simple interface, all-in-one product

Cons

Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.

Reasons for Choosing Weave

Hippa Compliancy.