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Most Helpful Reviews for Weave
1 - 5 of 471 Reviews
Cari
Health, Wellness and Fitness, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed February 2023
Weave is excellent!
Annelise
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Essential for business
I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.
CONSISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.
Sam
Verified reviewer
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2021
Great Product. Support Absolutely is the Worse.
When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified. Support is: Very slow with acknowledging an issue. Slow response to the issue at hand. No sense of urgency, especially when phones are lifelines of the business. Constantly explaining to each support rep of how our particular system is setup. Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.
PROSHippa compliant, Chat features, simple interface, all-in-one product
CONSSupport is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.
Reason for choosing Weave
Hippa Compliancy.
Staci
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Weave is the best!
I couldn't be happier. It's easy to use, great customer service.
PROSEasy to use, saved us a ton of money on credit card processing. Makes my job easier even when closed.
CONSI have zero complaints. I love everything about Weave.
Reason for choosing Weave
Weave was better. Had better options and saved us money.
Reasons for switching to Weave
Was a better product and saved us money.
Shane
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
No help and costs time instead of saving
As bad as it could get. No help, time consuming. Not worth it.
PROSNot one aspect is good. Customer service is horrible.
CONSThere was not one thing i liked other than what we were sold on that turned out to be empty promises
Reasons for switching to Weave
Better appointment management and client communication.
Vendor Response
Hi Shane, thank you for your feedback. We are so sorry you had a poor experience with Weave – we’re always looking for ways to improve and your feedback is important to us. If you're willing to share more information with our Customer Success team, please reach out to customersuccess@getweave.com.
Replied February 2024