--- title: "Wildix Software Reviews, Demo & Pricing - 2026" description: "Review of Wildix Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/wildix-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / Wildix Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/wildix-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/wildix-profile/alternatives/) # Wildix Review Custom quote 1 plan Wondering if Wildix is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Wildix 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Pricing Pricing available upon request ### About Wildix Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools. Wondering if Wildix is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. ## Wildix User Interface ## Popular Wildix Alternatives Main Product Wildix 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24189)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11144)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14671)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.54Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) 4.7 [(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.73Value for money - 4.77Customer support - 4.67Functionality Pricing Available upon request Get Price ## Wildix Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Wildix Features - Popular features found in Unified Communications Call Recording Call Routing Contact Management File Sharing Mobile Access Reporting & Statistics Screen Sharing SMS Messaging Task Management Two-Way Audio & Video Voice Mail - More features of Wildix Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Audio/Video Conferencing Auto-Dialer Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller ID Call List Management Call Logging Call Monitoring Call Queues Call Reporting Call Screening Call Scripting Call Tagging Call Tracking Call Transcription Call Transfer Call Whispering Chat/Messaging Chat Transcript Collaboration Tools Commenting/Notes Communication Management Computer Telephony Integration Contact Database CRM Customizable Branding Customizable Reports Dashboard Discussions/Forums Document Management Drag & Drop Electronic Faxes Fax Management File Transfer For Cloud Phone Systems Group Messaging Inbound Call Center Interaction Tracking IVR Live Chat Manual Dialer Meeting Management Monitoring Multi-Channel Communication Multi-Language Multi-User Collaboration Online Voice Transmission Outbound Call Center Performance Management Predictive Dialer Prioritization Progressive Dialer Queue Management Real-Time Analytics Real Time Editing Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting/Analytics Single Sign On SIP Trunking SMS Marketing SSL Security Status Tracking Surveys & Feedback Tagging Third-Party Integrations Trend Analysis Unified Communications Version Control Video Call Recording Video Conferencing Virtual Backgrounds Virtual Voicemail Voicemail Transcription Voice Recognition ## Wildix Integrations Microsoft Outlook Integration rated 4.4 from 37 reviews Microsoft 365 Integration rated 4.0 from 19 reviews Microsoft Teams Integration rated 4.2 from 17 reviews HubSpot CRM Integration rated 4.5 from 10 reviews Lexor Integration rated undefined from -1 review vtenext Integration rated undefined from -1 review See all 29 integrations ## Wildix User Reviews ## Wildix customer ratings - Overall rating: 4.7/5 - Total reviews: 209 ### Rating distribution - 5 stars: 157 reviews (75%) - 4 stars: 42 reviews (20%) - 3 stars: 8 reviews (4%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.2/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- ### Great Platform - Overall rating: 4/5 - Reviewer: Robert B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Wildix is a great product. The features are very rich and they are innovating. My slight concern is the company feels slightly less friendly towards its partners more recently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It’s very flexible to setup, being able to access the phone system through a web browser is very convenient and the mobile app just works #### Cons The billing team is troublesome. The goal posts have moved in certain areas which has meant we have had to change the way we quote for Wildix, or have lost margin in certain areas where I have contracts in place with clients #### Reasons for switching to Wildix Flexibility of platform and features. Byron working etc #### Vendor response Thank you, Robert, for your feedback and for your continued partnership with Wildix. We’re glad to hear you value the platform’s flexibility and innovative features. We’re sorry to hear that there have been some situations recently that have affected your experience. We truly appreciate you bringing this to our attention and encourage you to discuss any specific concerns with your Wildix Account Manager so we can address them promptly. Replied November 2025 --- ### Wildix - My Communications Platform - Overall rating: 5/5 - Reviewer: Harry M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent & has continued as such since the time we onboarded with them many years ago. They are very responsive when needed in terms of support, competitive situations & in supporting growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wildix is a fantastic solution at a great price point. Its a disrupter to much larger so called Enterprise solutions but is in much more attuned to real user requirements & continues to evolve with new innovative solutions all the time. #### Cons Would like to have an option to use 3rd party endpoints perhaps by paying for a low cost 3rd party licence fee. #### Reasons for choosing Wildix At the time they had not perfected their cloud offering. #### Reasons for switching to Wildix Too complex to admnister & also too costly #### Vendor response Thank you, Harry! We’re delighted to hear Wildix continues to deliver real value for your business after so many years together. Your feedback means a lot to us — and we truly appreciate your suggestion regarding 3rd-party endpoints. Innovation and flexibility are always top priorities for us. Replied November 2025 --- ### review Nünlist AG - Overall rating: 3/5 - Reviewer: Nils W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered When the system and end devices are in operation, they work. However, the entire procedure in the SFPC takes too long. We also seriously question the need to maintain a pipeline. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When the devices are in operation, they usually function without any problems. Devices are stable... #### Cons - The SFPC is complicated and unsuitable for its actual purpose - Support only via tickets (no telephone) - Support is sometimes clumsy, you are often referred to another department -> a new ticket must be opened - Porting only works partially, documents are required that can be viewed in ZEFIX #### Reasons for switching to Wildix virtually no more support from Mitel.... #### Vendor response Hello, Many thanks that you took the time to write this review. Your feedback is extremly valuable for us. Our focus is to provide a stable and easy to use communications solution. And according to your feedback we are succeding with this. Nevertheless we are always aiming to also make the processes for our partners suitable so we are working on making also the ordering processes easier. Feedback like yours help us to identify the bottlenecks and areas of improvement. Best regards, Your Wildix Team Replied December 2025 --- ### Wildix review - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Wildix are innovative and supportive and as a company, we have benefited considerably by partnering with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Wildix Team are fantastic to work with, always eager to assist with changing requirements and support. Customer Support is very responsive and always manages to fix issues fast #### Cons Product documentation is very technical and aimed at support staff. Would be great to have some cheat sheets for end users. #### Reasons for switching to Wildix Wildix had WebRTC and a number of other services that I required #### Vendor response Thank you, David, for your kind words and continued partnership. We’re thrilled to hear that our innovation and support have helped your business succeed. Your feedback about end-user documentation is invaluable — we’re working on making our resources more accessible for all users, including quick-reference guides and cheat sheets. We look forward to continuing to grow together! Replied November 2025 --- ### Innovative System with Simple Deployment - Overall rating: 5/5 - Reviewer: Matthias S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Wildix has been very positive, especially because it’s so easy for us to implement the product for our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like how innovative, modern, and forward-thinking Wildix is compared to other PBX solutions. #### Cons I find it a pity that Android Auto and CarPlay are still not supported, as this would greatly enhance usability. #### Reasons for choosing Wildix Wildix was the better choice because it’s more modern, user-friendly, and easier to manage. #### Reasons for switching to Wildix It could do everything Swyx could — but better. #### Vendor response Hello, Thanks for taking the time to write this review and for your positive feedback. We are happy that the innovative and easy to use approach of our solution fits your needs. We are also working on enhancing our solution so hopefully in the future we can also fullfil the additional requirements you mentioned. Best regards, Your Wildix Team Replied December 2025 --- ### Wildix experience so far - Overall rating: 5/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered From sales to ordering and technical support, Wildix provides first-class support. The team keeps enhancing the product with new features and tools to help us win deals #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Wildix was how intuitive the interface is. The WebRTC technology stood out to us the most, the mobile and softphone application was the best we have used #### Cons The price of the cordless solution can be pretty high for smaller installations when a customer only requires 2 or 3 dect handsets but needs access to all areas. #### Reasons for switching to Wildix We wanted a system with a good softphone and mobile app #### Vendor response We’re so glad to hear about your positive experience with Wildix! It’s great that our WebRTC technology and mobile app have made such an impact. Thank you for your valuable feedback. Replied November 2025 --- ### Wildix innovation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered After trying several online PBXs, it is the one with the easiest installation and integration with apps / websites. The software they update improves with each update they release. The price per extension is reasonable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Wildix is ​​the mobility with the extension that does not require being in a physical place to be able to communicate. #### Cons As a technician, what I like least is the new website for managing registrations and new purchases, the old one is better #### Reasons for choosing Wildix ease of use integrations and technical service #### Reasons for switching to Wildix the price was high and limited in integrations #### Vendor response Thank you for your review and for sharing your experience with Wildix. We’re pleased to hear that you value our solutions and the improvements made to the platform. We appreciate your feedback regarding SFPC, your comments will be passed to the wider team as we continue reviewing ways to enhance the user experience and management processes. Replied November 2025 --- ### Wildix as UccaS - Overall rating: 4/5 - Reviewer: Thomas M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The advanced feature it offers and the simplicity to execute those features for a new entry level, with an easy learning curve. #### Cons Some basic features not implemented natively in the system, the documentation for the API system that doesn't include precise example for developing/testing features. #### Reasons for switching to Wildix The previous technology was relying on copper cable and was difficult to maintain and update #### Vendor response Thank you for the feedback. We’re glad to hear you appreciate the advanced features and the ease of use, especially for new users. We also value your input around native features and API documentation, as it helps guide future improvements. Happy to hear Wildix has been a solid upgrade from your previous system. Replied December 2025 --- ### Wildix Powerfull - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered definitely positive we have many system installed in various customer but sometimes stressful to maintain the objective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use and programming the power of the dialplan very complete. THe integration with most of CRM #### Cons Always ride the wave at full power to keep focused on the goal is not always easy, and in some cases it creates stress #### Reasons for choosing Wildix for the powerfull of platform and easy ti use #### Vendor response Hello, Thank you for sharing your review and rating. We’re pleased to hear that you find Wildix powerful, easy to use, and well integrated with CRM systems. We understand that maintaining focus and managing multiple installations can be challenging, and we appreciate your ongoing commitment and partnership. Replied December 2025 --- ### Wildix, the best support at market - Overall rating: 5/5 - Reviewer: Axel L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We have not regretted choosing Wildix as our main vendor, as it has allowed us to meet all of our customers’ needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wildix provides fast and highly competent support that always has a solution ready. There are AI voice bots, and through the Idea Portal, partners can submit suggestions for improvements. #### Cons For partners, the sales pressure is high. As partner you have to pay a relatively high amount to get started, but in return, you receive very good training. #### Reasons for switching to Wildix We needed a modern Cloudsolution for Homeoffice #### Vendor response Thank you, Axel, for your fantastic review and continued trust in Wildix. We’re delighted that our solutions and support team have helped you deliver outstanding service to your customers. We also appreciate your feedback regarding partner conditions, it’s valuable as we continue improving the partner experience. We’re proud to have you as part of the Wildix community! Replied November 2025 --- Showing 1 - 10 of 209 Reviews [See All Reviews](https://www.softwareadvice.com/voip/wildix-profile/reviews/) ## Wildix Popular Comparisons [Slack vs Wildix](https://www.softwareadvice.com/remote-support/slack-profile/vs/wildix/)[Microsoft Teams vs Wildix](https://www.softwareadvice.com/voip/microsoft-teams-profile/vs/wildix/)[Intermedia Unite vs Wildix](https://www.softwareadvice.com/voip/intermedia-unite-profile/vs/wildix/)[Telnyx Suite vs Wildix](https://www.softwareadvice.com/voip/telnyx-profile/vs/wildix/) [Compare All Alternatives](https://www.softwareadvice.com/voip/wildix-profile/alternatives/) ## Other Top Recommended Unified Communications Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **24** times [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (188) Recently recommended **21** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **11** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **5** times Stuck Between Options? 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