# Wildix Software Reviews, Demo & Pricing - 2026 > Review of Wildix Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/wildix-profile --- [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / Wildix Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/wildix-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/wildix-profile/alternatives/) # Wildix 2026: Benefits, Features & Pricing Wondering if Wildix is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Wildix 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Pricing Pricing available upon request ### About Wildix Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools. Wondering if Wildix is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. ## Wildix User Interface ## Popular Wildix Alternatives Main Product Wildix 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24119)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11047)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.43Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Flock](https://www.softwareadvice.com/product/165028-Flock/) 4.5 [(344)](https://www.softwareadvice.com/product/165028-Flock/reviews/) Ratings Breakdown - 4.55Ease of use - 4.64Value for money - 4.52Customer support - 4.43Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14603)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Wildix Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Wildix Features - Popular features found in Unified Communications Call Recording Call Routing Contact Management File Sharing Mobile Access Reporting & Statistics Screen Sharing SMS Messaging Task Management Two-Way Audio & Video Voice Mail - More features of Wildix Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Audio/Video Conferencing Auto-Dialer Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller ID Call List Management Call Logging Call Monitoring Call Queues Call Reporting Call Screening Call Scripting Call Tagging Call Tracking Call Transcription Call Transfer Call Whispering Chat/Messaging Chat Transcript Collaboration Tools Commenting/Notes Communication Management Computer Telephony Integration Contact Database CRM Customizable Branding Customizable Reports Dashboard Discussions/Forums Document Management Drag & Drop Electronic Faxes Fax Management File Transfer For Cloud Phone Systems Group Messaging Inbound Call Center Interaction Tracking IVR Live Chat Manual Dialer Meeting Management Monitoring Multi-Channel Communication Multi-Language Multi-User Collaboration Online Voice Transmission Outbound Call Center Performance Management Predictive Dialer Prioritization Progressive Dialer Queue Management Real-Time Analytics Real Time Editing Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting/Analytics Single Sign On SIP Trunking SMS Marketing SSL Security Status Tracking Surveys & Feedback Tagging Third-Party Integrations Trend Analysis Unified Communications Version Control Video Call Recording Video Conferencing Virtual Backgrounds Virtual Voicemail Voicemail Transcription Voice Recognition ## Wildix Integrations Microsoft Outlook Integration rated 4.4 from 37 reviews Microsoft 365 Integration rated 4.0 from 19 reviews Microsoft Teams Integration rated 4.2 from 17 reviews HubSpot CRM Integration rated 4.5 from 10 reviews Lexor Integration rated undefined from -1 review vtenext Integration rated undefined from -1 review See all 28 integrations ## Wildix User Reviews Overall Rating 4.7 Ratings Breakdown 5 75% 4 20% 3 4% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.2 Customer support 4.6 Functionality 4.6 Matteo S. Verified reviewer Telecommunications 2-10 employees Used daily for less than 6 months Review source Reviewed November 2025 A Reliable Partner That Helps Us Deliver Innovative Communication Solutions 5 Working with Wildix has been a great experience for our company. Their platform allows us to offer our customers new, cutting-edge technologies that truly differentiate us from our competitors. Wildix has helped us modernize our portfolio and provide real business value to our clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The technical and commercial support is excellent, we always receive quick, professional assistance, and the team is supportive from every point of view. This partnership has made it easier for us to grow and deliver better results. Cons: The only area that could be improved is language accessibility. Most of the procedures and materials are in English, which can be challenging for team members who are not fluent. A stronger multilingual support system would make the experience even better. Vendor Response Thank you, Matteo, for your trust and for highlighting the value Wildix brings to your customers. We’re pleased to support your growth with cutting-edge technologies. Your feedback on language accessibility is noted and actively being addressed. Replied December 2025 Read More DB Davide B. Verified reviewer Telecommunications 2-10 employees Used daily for less than 12 months Review source Reviewed November 2025 Wildix: An Integrated UC Platform Focused on Security and Performance 5 Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Wildix stands out as one of the most complete and intuitive Unified Communications solutions on the market, offering a smooth experience both technically and operationally. The learning curve is surprisingly low: the interface is clear and modern, allowing users of all levels to quickly become familiar with the main functions. Thanks to a consistent configuration logic across all devices, deployment across large teams is seamless. Regarding team collaboration, Wildix enhances productivity through presence, chat, voice, and video meeting tools that simplify internal communication and project management. The platform allows document sharing and real-time tracking of interactions, boosting synergy across departments. Finally, communication channels and chat and messaging tools are extremely versatile. Calls, video calls, SMS, WhatsApp, and chat messages can all be managed within the same interface, making every interaction easy and centralized. In summary, Wildix combines ease of use, advanced security, and full integration in a single platform designed for modern collaboration and business efficiency. Cons: Wildix enginners are too fast :-) every time I understood the news and how to propose to my customer they present other news :-) Reasons for switching to Wildix After seeing the potential of Wildix’s sales intelligence and the ease of integration with HubSpot, I decided to change the collaboration solution used in the company. Vendor Response Thank you for your in-depth review. We’re delighted that you value our unified communication approach, security, and ease of deployment. Innovation moving at speed is part of our DNA—and we’re glad to have partners who grow with us. Replied December 2025 Read More NW Nils W. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed November 2025 review Nünlist AG 3 When the system and end devices are in operation, they work. However, the entire procedure in the SFPC takes too long. We also seriously question the need to maintain a pipeline. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: When the devices are in operation, they usually function without any problems. Devices are stable... Cons: \- The SFPC is complicated and unsuitable for its actual purpose - Support only via tickets (no telephone) - Support is sometimes clumsy, you are often referred to another department -> a new ticket must be opened - Porting only works partially, documents are required that can be viewed in ZEFIX Reasons for switching to Wildix virtually no more support from Mitel.... Vendor Response Hello, Many thanks that you took the time to write this review. Your feedback is extremly valuable for us. Our focus is to provide a stable and easy to use communications solution. And according to your feedback we are succeding with this. Nevertheless we are always aiming to also make the processes for our partners suitable so we are working on making also the ordering processes easier. Feedback like yours help us to identify the bottlenecks and areas of improvement. Best regards, Your Wildix Team Replied December 2025 Read More MS Matt S. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed October 2025 Most Reliable App on Desktop & Mobile 4 We are a believer in the product; its been tried and tested and has some real USP's compared to our other platform providers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The UC Collaboration on desktop and mobile is by far the most reliable we have used and the most simple to understand for our customers. Cons: Being given initial gold status as part of the onboarding process; then having to keep to quarterly targets to retain this status; otherwise suffering price increases and a mention of having to pay £1500 per annum for use of Wildix support. Holland distribution is frustration resulting in longer lead times, inflated courier charges and further costs for breaking a pallet and box if we don't take a set Qty of the same item. Too much push on HaaS; not everyone wants this option; releasing newer handsets on HaaS and leaving the capex orders with old model stock. Reasons for switching to Wildix WIldix has better UC features and Horizon is getting too stale and dated now. Vendor Response Thank you for your partnership and for highlighting the reliability of our UC collaboration platform. We appreciate your constructive feedback on logistics, pricing, and HaaS — it’s incredibly valuable as we work to make the Wildix partner experience even better. Replied November 2025 Read More HM Harry M. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed October 2025 Wildix - My Communications Platform 5 Excellent & has continued as such since the time we onboarded with them many years ago. They are very responsive when needed in terms of support, competitive situations & in supporting growth. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Wildix is a fantastic solution at a great price point. Its a disrupter to much larger so called Enterprise solutions but is in much more attuned to real user requirements & continues to evolve with new innovative solutions all the time. Cons: Would like to have an option to use 3rd party endpoints perhaps by paying for a low cost 3rd party licence fee. Reasons for choosing Wildix At the time they had not perfected their cloud offering. Reasons for switching to Wildix Too complex to admnister & also too costly Vendor Response Thank you, Harry! We’re delighted to hear Wildix continues to deliver real value for your business after so many years together. Your feedback means a lot to us — and we truly appreciate your suggestion regarding 3rd-party endpoints. Innovation and flexibility are always top priorities for us. Replied November 2025 Read More SW Scott W. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed October 2025 Wildix: A seamless, modern unified communications platform! 5 Wildix is taking communication into the future with modern platforms like X-bees and Collaboration 7, with built in transcription and AI to make people more productive. It has a familiar interface, so anyone using slack or teams should be comfortable and it gives you audio calls, video calls and chat all in one unified platform. Wildix API's and integration makes it simple to directly work with the PBX for developers, or to integrate telephony with many CRM's, SaaS tools - which again make end users more productive. Its easy to use for anyone and offers great value. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Wildix is a great unified communications platform, which can be used with a range of devices including physical handsets, mobile apps and browser-based communications, giving users a lot of flexibility on how they use the service. The best part for us is their SIP service, CLASSOUND. The call / audio quality is excellent, one of the best we've experienced and its all built into the PBX meaning its zero-touch configuration for deployment. The customer service team handle all port requests and it just makes life simple, having one point of contact for any issue. Cons: No negatives to report - things go wrong for any provider from time to time.. but Wildix customer service / technical team are excellent at dealing with issues, keeping us updated and working together to find a solution. For example, we had a server issue with a new installation recently causing disruption to agents. Wildix quickly worked with us and upgraded the server overnight (at a time convenient to the end user) and no problems since. Reasons for switching to Wildix To gain access to API's to integrate a phone system into a CRM - Wildix have extensive API options. Vendor Response Thank you, Scott! We’re glad Wildix is boosting productivity and flexibility for your team, and we appreciate your feedback on CLASSOUND and our responsive support. Replied November 2025 Read More BM Benoit M. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed October 2025 Another image of business telephony. 5 Wildix is ​​a very comprehensive product that offers unlimited possibilities in terms of telephony. We are very well supported by a very dynamic team. Our customers feel this and trust us. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: What I liked about WILDIX is their comprehensive collaborative offerings and quality technical support. Cons: What I liked less about Wildix is ​​the mandatory equipment rental on new ranges of equipment as well as the price increases every year even if you sign up. Reasons for choosing Wildix Collaborative offering as well as transcription of telephone calls and conferences Vendor Response Thank you, Benoit! We’re glad to hear you value Wildix’s comprehensive features and strong technical support. We appreciate your feedback on equipment rental and pricing, which helps us consider ways to better meet partner needs. Replied November 2025 Read More GB Gianni B. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed October 2025 A system not a product 5 My overall experience is positive: the system is robust, simple, and well-engineered, the hardware is complete and meets all needs, and the technical and sales support is always ready and available. Classound is an excellent service with extremely high quality. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The thing I mostly appreciate about Wildix is ​​that it is not only a product but a system made up of hardware, software and people. Cons: Collaboration integration is limited to just two online services: GMail and Microsoft365. It would be better if the system also included other platforms, especially on-premise ones. Cassound not flat with Basic license. Reasons for switching to Wildix Because 3CX is not a system and has very limited support, plus it is complex to configure Vendor Response Thank you, Gianni! We’re glad you value Wildix as a complete system and appreciate your feedback on integrations and licensing as we continue to improve. Replied November 2025 Read More MG Michele G. Verified reviewer Telecommunications 2-10 employees Used daily for more than 2 years Review source Reviewed October 2025 Best UCaaS vendor 5 We've been partner since 2019. We were looking for a UCC solution as we had a bad experience with another vendor. At the time we were selling traditional VoIP PBXs based on Asterisk with no real value for our customers. Moreover we knew that OPEX model was the future but we didn't know hot to start. When we got in touch with Wildix it found out they were different and it was exactly what we were looking for. They had a great UCC Solution, a great Customer Support and they taught us how to sell their products with an OPEX model. Moreover they don't sell directly to customers and really care about partner's ecosystem. We now have a solid MRR that's increasing month by month. Best choice ever. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: They are always looking for innovation. They teach us how to sell their products They don't publish prices online Cons: It's hard to find something not working with Wildix. Somebody would say prices, it could be but then you understand that's all about positioning and customer value, so price becomes less important. Reasons for switching to Wildix Not flexible and outdated product. At the time it didn't have any contact list. Vendor Response Thank you, Michele! We’re thrilled to hear that Wildix has been the right fit for your business and that our UCC solutions, support, and partner-first approach have helped you build a solid and growing MRR. We appreciate your feedback. Replied November 2025 Read More GM Giovanni M. Verified reviewer Computer & Network Security Self-Employed Used daily for more than 2 years Review source Reviewed October 2025 A Truly Unified and Flexible Solution 5 The clear, consistent audio quality for both internal and external communication . Secure by design: WebRTC and native encryption simplify secure communication without relying on external tools like VPNs or SBCs. The system is widely regarded as a solid and dependable platform with a strong track record for uptime. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: I like Wildix for its simplicity, security, and the powerful, browser-based tools it provides to directly connect with customers and drive sales. Cons: The physical phones are often rebadged Fanvil handsets with custom firmware, and that Wildix makes it harder to use non-Wildix (third-party) hardware. Reasons for switching to Wildix Wildix is more flexible and it is a complete unified communication solution Vendor Response Thank you for your excellent feedback! We’re glad to hear that Wildix’s simplicity, security, and browser-based tools are helping you connect with customers. We’ll continue enhancing flexibility and the overall unified communication experience. Replied November 2025 Read More Showing 1 - 10 of 209 Reviews [See All Reviews](https://www.softwareadvice.com/voip/wildix-profile/reviews/) ## Wildix Popular Comparisons [Slack vs Wildix](https://www.softwareadvice.com/remote-support/slack-profile/vs/wildix/)[Microsoft Teams vs Wildix](https://www.softwareadvice.com/voip/microsoft-teams-profile/vs/wildix/)[Intermedia Unite vs Wildix](https://www.softwareadvice.com/voip/intermedia-unite-profile/vs/wildix/)[Nextiva vs Wildix](https://www.softwareadvice.com/compare/2683-Nextiva/vs/208756-wildix/)[Telnyx Suite vs Wildix](https://www.softwareadvice.com/voip/telnyx-profile/vs/wildix/) [Compare All Alternatives](https://www.softwareadvice.com/voip/wildix-profile/alternatives/) ## Other Top Recommended Unified Communications Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1203) Recently recommended **16** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **10** times [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (188) Recently recommended **10** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **5** times Stuck Between Options? 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