--- title: "Wildix Software Reviews, Demo & Pricing - 2026" description: "Review of Wildix Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/wildix-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / Wildix Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/wildix-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/wildix-profile/alternatives/) # Wildix Review Custom quote 1 plan Wondering if Wildix is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Wildix 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Pricing Pricing available upon request ### About Wildix Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools. Wondering if Wildix is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. ## Wildix User Interface ## Popular Wildix Alternatives Main Product Wildix 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24197)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11150)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14675)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.54Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) 4.7 [(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.73Value for money - 4.77Customer support - 4.67Functionality Pricing Available upon request Get Price ## Wildix Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Wildix Features - Popular features found in Unified Communications Call Recording Call Routing Contact Management File Sharing Mobile Access Reporting & Statistics Screen Sharing SMS Messaging Task Management Two-Way Audio & Video Voice Mail - More features of Wildix Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Audio/Video Conferencing Auto-Dialer Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller ID Call List Management Call Logging Call Monitoring Call Queues Call Reporting Call Screening Call Scripting Call Tagging Call Tracking Call Transcription Call Transfer Call Whispering Chat/Messaging Chat Transcript Collaboration Tools Commenting/Notes Communication Management Computer Telephony Integration Contact Database CRM Customizable Branding Customizable Reports Dashboard Discussions/Forums Document Management Drag & Drop Electronic Faxes Fax Management File Transfer For Cloud Phone Systems Group Messaging Inbound Call Center Interaction Tracking IVR Live Chat Manual Dialer Meeting Management Monitoring Multi-Channel Communication Multi-Language Multi-User Collaboration Online Voice Transmission Outbound Call Center Performance Management Predictive Dialer Prioritization Progressive Dialer Queue Management Real-Time Analytics Real Time Editing Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting/Analytics Single Sign On SIP Trunking SMS Marketing SSL Security Status Tracking Surveys & Feedback Tagging Third-Party Integrations Trend Analysis Unified Communications Version Control Video Call Recording Video Conferencing Virtual Backgrounds Virtual Voicemail Voicemail Transcription Voice Recognition ## Wildix Integrations Microsoft Outlook Integration rated 4.4 from 37 reviews Microsoft 365 Integration rated 4.0 from 19 reviews Microsoft Teams Integration rated 4.2 from 17 reviews HubSpot CRM Integration rated 4.5 from 10 reviews HubSpot Marketing Hub Integration rated undefined from -1 review Microsoft Project Server Subscription Edition Integration rated undefined from -1 review See all 8 integrations ## Wildix User Reviews ## Wildix customer ratings - Overall rating: 4.7/5 - Total reviews: 209 ### Rating distribution - 5 stars: 157 reviews (75%) - 4 stars: 42 reviews (20%) - 3 stars: 8 reviews (4%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.2/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- ### Great Platform - Overall rating: 4/5 - Reviewer: Robert B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Wildix is a great product. The features are very rich and they are innovating. My slight concern is the company feels slightly less friendly towards its partners more recently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It’s very flexible to setup, being able to access the phone system through a web browser is very convenient and the mobile app just works #### Cons The billing team is troublesome. The goal posts have moved in certain areas which has meant we have had to change the way we quote for Wildix, or have lost margin in certain areas where I have contracts in place with clients #### Reasons for switching to Wildix Flexibility of platform and features. Byron working etc #### Vendor response Thank you, Robert, for your feedback and for your continued partnership with Wildix. We’re glad to hear you value the platform’s flexibility and innovative features. We’re sorry to hear that there have been some situations recently that have affected your experience. We truly appreciate you bringing this to our attention and encourage you to discuss any specific concerns with your Wildix Account Manager so we can address them promptly. Replied November 2025 --- ### Most Reliable App on Desktop & Mobile - Overall rating: 4/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We are a believer in the product; its been tried and tested and has some real USP's compared to our other platform providers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UC Collaboration on desktop and mobile is by far the most reliable we have used and the most simple to understand for our customers. #### Cons Being given initial gold status as part of the onboarding process; then having to keep to quarterly targets to retain this status; otherwise suffering price increases and a mention of having to pay £1500 per annum for use of Wildix support. Holland distribution is frustration resulting in longer lead times, inflated courier charges and further costs for breaking a pallet and box if we don't take a set Qty of the same item. Too much push on HaaS; not everyone wants this option; releasing newer handsets on HaaS and leaving the capex orders with old model stock. #### Reasons for switching to Wildix WIldix has better UC features and Horizon is getting too stale and dated now. #### Vendor response Thank you for your partnership and for highlighting the reliability of our UC collaboration platform. We appreciate your constructive feedback on logistics, pricing, and HaaS — it’s incredibly valuable as we work to make the Wildix partner experience even better. Replied November 2025 --- ### review Nünlist AG - Overall rating: 3/5 - Reviewer: Nils W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered When the system and end devices are in operation, they work. However, the entire procedure in the SFPC takes too long. We also seriously question the need to maintain a pipeline. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When the devices are in operation, they usually function without any problems. Devices are stable... #### Cons - The SFPC is complicated and unsuitable for its actual purpose - Support only via tickets (no telephone) - Support is sometimes clumsy, you are often referred to another department -> a new ticket must be opened - Porting only works partially, documents are required that can be viewed in ZEFIX #### Reasons for switching to Wildix virtually no more support from Mitel.... #### Vendor response Hello, Many thanks that you took the time to write this review. Your feedback is extremly valuable for us. Our focus is to provide a stable and easy to use communications solution. And according to your feedback we are succeding with this. Nevertheless we are always aiming to also make the processes for our partners suitable so we are working on making also the ordering processes easier. Feedback like yours help us to identify the bottlenecks and areas of improvement. Best regards, Your Wildix Team Replied December 2025 --- ### Wildix - My Communications Platform - Overall rating: 5/5 - Reviewer: Harry M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent & has continued as such since the time we onboarded with them many years ago. They are very responsive when needed in terms of support, competitive situations & in supporting growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wildix is a fantastic solution at a great price point. Its a disrupter to much larger so called Enterprise solutions but is in much more attuned to real user requirements & continues to evolve with new innovative solutions all the time. #### Cons Would like to have an option to use 3rd party endpoints perhaps by paying for a low cost 3rd party licence fee. #### Reasons for choosing Wildix At the time they had not perfected their cloud offering. #### Reasons for switching to Wildix Too complex to admnister & also too costly #### Vendor response Thank you, Harry! We’re delighted to hear Wildix continues to deliver real value for your business after so many years together. Your feedback means a lot to us — and we truly appreciate your suggestion regarding 3rd-party endpoints. Innovation and flexibility are always top priorities for us. Replied November 2025 --- ### A Truly Unified and Flexible Solution - Overall rating: 5/5 - Reviewer: Giovanni M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered The clear, consistent audio quality for both internal and external communication . Secure by design: WebRTC and native encryption simplify secure communication without relying on external tools like VPNs or SBCs. The system is widely regarded as a solid and dependable platform with a strong track record for uptime. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Wildix for its simplicity, security, and the powerful, browser-based tools it provides to directly connect with customers and drive sales. #### Cons The physical phones are often rebadged Fanvil handsets with custom firmware, and that Wildix makes it harder to use non-Wildix (third-party) hardware. #### Reasons for switching to Wildix Wildix is more flexible and it is a complete unified communication solution #### Vendor response Thank you for your excellent feedback! We’re glad to hear that Wildix’s simplicity, security, and browser-based tools are helping you connect with customers. We’ll continue enhancing flexibility and the overall unified communication experience. Replied November 2025 --- ### Wildix: A seamless, modern unified communications platform! - Overall rating: 5/5 - Reviewer: Scott W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Wildix is taking communication into the future with modern platforms like X-bees and Collaboration 7, with built in transcription and AI to make people more productive. It has a familiar interface, so anyone using slack or teams should be comfortable and it gives you audio calls, video calls and chat all in one unified platform. Wildix API's and integration makes it simple to directly work with the PBX for developers, or to integrate telephony with many CRM's, SaaS tools - which again make end users more productive. Its easy to use for anyone and offers great value. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wildix is a great unified communications platform, which can be used with a range of devices including physical handsets, mobile apps and browser-based communications, giving users a lot of flexibility on how they use the service. The best part for us is their SIP service, CLASSOUND. The call / audio quality is excellent, one of the best we've experienced and its all built into the PBX meaning its zero-touch configuration for deployment. The customer service team handle all port requests and it just makes life simple, having one point of contact for any issue. #### Cons No negatives to report - things go wrong for any provider from time to time.. but Wildix customer service / technical team are excellent at dealing with issues, keeping us updated and working together to find a solution. For example, we had a server issue with a new installation recently causing disruption to agents. Wildix quickly worked with us and upgraded the server overnight (at a time convenient to the end user) and no problems since. #### Reasons for switching to Wildix To gain access to API's to integrate a phone system into a CRM - Wildix have extensive API options. #### Vendor response Thank you, Scott! We’re glad Wildix is boosting productivity and flexibility for your team, and we appreciate your feedback on CLASSOUND and our responsive support. Replied November 2025 --- ### Wildix innovation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered After trying several online PBXs, it is the one with the easiest installation and integration with apps / websites. The software they update improves with each update they release. The price per extension is reasonable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Wildix is ​​the mobility with the extension that does not require being in a physical place to be able to communicate. #### Cons As a technician, what I like least is the new website for managing registrations and new purchases, the old one is better #### Reasons for choosing Wildix ease of use integrations and technical service #### Reasons for switching to Wildix the price was high and limited in integrations #### Vendor response Thank you for your review and for sharing your experience with Wildix. We’re pleased to hear that you value our solutions and the improvements made to the platform. We appreciate your feedback regarding SFPC, your comments will be passed to the wider team as we continue reviewing ways to enhance the user experience and management processes. Replied November 2025 --- ### Wildix as UccaS - Overall rating: 4/5 - Reviewer: Thomas M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The advanced feature it offers and the simplicity to execute those features for a new entry level, with an easy learning curve. #### Cons Some basic features not implemented natively in the system, the documentation for the API system that doesn't include precise example for developing/testing features. #### Reasons for switching to Wildix The previous technology was relying on copper cable and was difficult to maintain and update #### Vendor response Thank you for the feedback. We’re glad to hear you appreciate the advanced features and the ease of use, especially for new users. We also value your input around native features and API documentation, as it helps guide future improvements. Happy to hear Wildix has been a solid upgrade from your previous system. Replied December 2025 --- ### Wildix Powerfull - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered definitely positive we have many system installed in various customer but sometimes stressful to maintain the objective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use and programming the power of the dialplan very complete. THe integration with most of CRM #### Cons Always ride the wave at full power to keep focused on the goal is not always easy, and in some cases it creates stress #### Reasons for choosing Wildix for the powerfull of platform and easy ti use #### Vendor response Hello, Thank you for sharing your review and rating. We’re pleased to hear that you find Wildix powerful, easy to use, and well integrated with CRM systems. We understand that maintaining focus and managing multiple installations can be challenging, and we appreciate your ongoing commitment and partnership. Replied December 2025 --- ### Wildix, the best support at market - Overall rating: 5/5 - Reviewer: Axel L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We have not regretted choosing Wildix as our main vendor, as it has allowed us to meet all of our customers’ needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wildix provides fast and highly competent support that always has a solution ready. There are AI voice bots, and through the Idea Portal, partners can submit suggestions for improvements. #### Cons For partners, the sales pressure is high. As partner you have to pay a relatively high amount to get started, but in return, you receive very good training. #### Reasons for switching to Wildix We needed a modern Cloudsolution for Homeoffice #### Vendor response Thank you, Axel, for your fantastic review and continued trust in Wildix. We’re delighted that our solutions and support team have helped you deliver outstanding service to your customers. We also appreciate your feedback regarding partner conditions, it’s valuable as we continue improving the partner experience. We’re proud to have you as part of the Wildix community! Replied November 2025 --- Showing 1 - 10 of 209 Reviews [See All Reviews](https://www.softwareadvice.com/voip/wildix-profile/reviews/) ## Wildix Popular Comparisons [Slack vs Wildix](https://www.softwareadvice.com/remote-support/slack-profile/vs/wildix/)[Microsoft Teams vs Wildix](https://www.softwareadvice.com/voip/microsoft-teams-profile/vs/wildix/)[Intermedia Unite vs Wildix](https://www.softwareadvice.com/voip/intermedia-unite-profile/vs/wildix/)[Telnyx Suite vs Wildix](https://www.softwareadvice.com/voip/telnyx-profile/vs/wildix/) [Compare All Alternatives](https://www.softwareadvice.com/voip/wildix-profile/alternatives/) ## Other Top Recommended Unified Communications Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **26** times [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (188) Recently recommended **24** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **12** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **6** times Stuck Between Options? 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