--- title: "Wildix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Wildix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Wildix is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/wildix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) / Wildix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/wildix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/wildix-profile/alternatives/) # Wildix User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 209 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.2/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 157 reviews (75%) - 4 stars: 42 reviews (20%) - 3 stars: 8 reviews (4%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Wildix stands for professionalism and state-of-the-art cloud phone systems, combining cutting-edge technology, seamless integrations and unmatched reliability to meet the evolving needs of businesses. - On the positive side, the API-First structure and the complete Unified Communication suite were highly valued as they transformed the phone system into a measurable Marketing and Sales Tool, which is crucial for maximizing conversion and ROI. - Regarding team collaboration, Wildix enhances productivity through presence, chat, voice, and video meeting tools that simplify internal communication and project management. ### Most mentioned cons - In a modern world dominated by mobiles - mobile clients are not included in the "Basic" license which makes both a "Basic" user feel expensive if their only handset is a mobile device and seem too expensive for businesses reliant on mobile users. - What I liked less about Wildix is ​​the mandatory equipment rental on new ranges of equipment as well as the price increases every year even if you sign up. - Some audio quality and stability issues, SMS/text messaging is not included by default, costs for premium features and hardware ## Wildix customer reviews Showing reviews 1-25 of 209 (page 1). ### Great Platform - Overall rating: 4/5 - Reviewer: Robert B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Wildix is a great product. The features are very rich and they are innovating. My slight concern is the company feels slightly less friendly towards its partners more recently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It’s very flexible to setup, being able to access the phone system through a web browser is very convenient and the mobile app just works #### Cons The billing team is troublesome. The goal posts have moved in certain areas which has meant we have had to change the way we quote for Wildix, or have lost margin in certain areas where I have contracts in place with clients #### Reasons for switching to Wildix Flexibility of platform and features. Byron working etc #### Vendor response Thank you, Robert, for your feedback and for your continued partnership with Wildix. We’re glad to hear you value the platform’s flexibility and innovative features. We’re sorry to hear that there have been some situations recently that have affected your experience. We truly appreciate you bringing this to our attention and encourage you to discuss any specific concerns with your Wildix Account Manager so we can address them promptly. Replied November 2025 --- ### Wildix - My Communications Platform - Overall rating: 5/5 - Reviewer: Harry M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent & has continued as such since the time we onboarded with them many years ago. They are very responsive when needed in terms of support, competitive situations & in supporting growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wildix is a fantastic solution at a great price point. Its a disrupter to much larger so called Enterprise solutions but is in much more attuned to real user requirements & continues to evolve with new innovative solutions all the time. #### Cons Would like to have an option to use 3rd party endpoints perhaps by paying for a low cost 3rd party licence fee. #### Reasons for choosing Wildix At the time they had not perfected their cloud offering. #### Reasons for switching to Wildix Too complex to admnister & also too costly #### Vendor response Thank you, Harry! We’re delighted to hear Wildix continues to deliver real value for your business after so many years together. Your feedback means a lot to us — and we truly appreciate your suggestion regarding 3rd-party endpoints. Innovation and flexibility are always top priorities for us. Replied November 2025 --- ### review Nünlist AG - Overall rating: 3/5 - Reviewer: Nils W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered When the system and end devices are in operation, they work. However, the entire procedure in the SFPC takes too long. We also seriously question the need to maintain a pipeline. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When the devices are in operation, they usually function without any problems. Devices are stable... #### Cons - The SFPC is complicated and unsuitable for its actual purpose - Support only via tickets (no telephone) - Support is sometimes clumsy, you are often referred to another department -> a new ticket must be opened - Porting only works partially, documents are required that can be viewed in ZEFIX #### Reasons for switching to Wildix virtually no more support from Mitel.... #### Vendor response Hello, Many thanks that you took the time to write this review. Your feedback is extremly valuable for us. Our focus is to provide a stable and easy to use communications solution. And according to your feedback we are succeding with this. Nevertheless we are always aiming to also make the processes for our partners suitable so we are working on making also the ordering processes easier. Feedback like yours help us to identify the bottlenecks and areas of improvement. Best regards, Your Wildix Team Replied December 2025 --- ### Wildix review - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Wildix are innovative and supportive and as a company, we have benefited considerably by partnering with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Wildix Team are fantastic to work with, always eager to assist with changing requirements and support. Customer Support is very responsive and always manages to fix issues fast #### Cons Product documentation is very technical and aimed at support staff. Would be great to have some cheat sheets for end users. #### Reasons for switching to Wildix Wildix had WebRTC and a number of other services that I required #### Vendor response Thank you, David, for your kind words and continued partnership. We’re thrilled to hear that our innovation and support have helped your business succeed. Your feedback about end-user documentation is invaluable — we’re working on making our resources more accessible for all users, including quick-reference guides and cheat sheets. We look forward to continuing to grow together! Replied November 2025 --- ### Innovative System with Simple Deployment - Overall rating: 5/5 - Reviewer: Matthias S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Wildix has been very positive, especially because it’s so easy for us to implement the product for our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like how innovative, modern, and forward-thinking Wildix is compared to other PBX solutions. #### Cons I find it a pity that Android Auto and CarPlay are still not supported, as this would greatly enhance usability. #### Reasons for choosing Wildix Wildix was the better choice because it’s more modern, user-friendly, and easier to manage. #### Reasons for switching to Wildix It could do everything Swyx could — but better. #### Vendor response Hello, Thanks for taking the time to write this review and for your positive feedback. We are happy that the innovative and easy to use approach of our solution fits your needs. We are also working on enhancing our solution so hopefully in the future we can also fullfil the additional requirements you mentioned. Best regards, Your Wildix Team Replied December 2025 --- ### Wildix experience so far - Overall rating: 5/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered From sales to ordering and technical support, Wildix provides first-class support. The team keeps enhancing the product with new features and tools to help us win deals #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Wildix was how intuitive the interface is. The WebRTC technology stood out to us the most, the mobile and softphone application was the best we have used #### Cons The price of the cordless solution can be pretty high for smaller installations when a customer only requires 2 or 3 dect handsets but needs access to all areas. #### Reasons for switching to Wildix We wanted a system with a good softphone and mobile app #### Vendor response We’re so glad to hear about your positive experience with Wildix! It’s great that our WebRTC technology and mobile app have made such an impact. Thank you for your valuable feedback. Replied November 2025 --- ### Wildix innovation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered After trying several online PBXs, it is the one with the easiest installation and integration with apps / websites. The software they update improves with each update they release. The price per extension is reasonable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Wildix is ​​the mobility with the extension that does not require being in a physical place to be able to communicate. #### Cons As a technician, what I like least is the new website for managing registrations and new purchases, the old one is better #### Reasons for choosing Wildix ease of use integrations and technical service #### Reasons for switching to Wildix the price was high and limited in integrations #### Vendor response Thank you for your review and for sharing your experience with Wildix. We’re pleased to hear that you value our solutions and the improvements made to the platform. We appreciate your feedback regarding SFPC, your comments will be passed to the wider team as we continue reviewing ways to enhance the user experience and management processes. Replied November 2025 --- ### Wildix as UccaS - Overall rating: 4/5 - Reviewer: Thomas M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The advanced feature it offers and the simplicity to execute those features for a new entry level, with an easy learning curve. #### Cons Some basic features not implemented natively in the system, the documentation for the API system that doesn't include precise example for developing/testing features. #### Reasons for switching to Wildix The previous technology was relying on copper cable and was difficult to maintain and update #### Vendor response Thank you for the feedback. We’re glad to hear you appreciate the advanced features and the ease of use, especially for new users. We also value your input around native features and API documentation, as it helps guide future improvements. Happy to hear Wildix has been a solid upgrade from your previous system. Replied December 2025 --- ### Wildix Powerfull - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered definitely positive we have many system installed in various customer but sometimes stressful to maintain the objective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use and programming the power of the dialplan very complete. THe integration with most of CRM #### Cons Always ride the wave at full power to keep focused on the goal is not always easy, and in some cases it creates stress #### Reasons for choosing Wildix for the powerfull of platform and easy ti use #### Vendor response Hello, Thank you for sharing your review and rating. We’re pleased to hear that you find Wildix powerful, easy to use, and well integrated with CRM systems. We understand that maintaining focus and managing multiple installations can be challenging, and we appreciate your ongoing commitment and partnership. Replied December 2025 --- ### Wildix, the best support at market - Overall rating: 5/5 - Reviewer: Axel L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We have not regretted choosing Wildix as our main vendor, as it has allowed us to meet all of our customers’ needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wildix provides fast and highly competent support that always has a solution ready. There are AI voice bots, and through the Idea Portal, partners can submit suggestions for improvements. #### Cons For partners, the sales pressure is high. As partner you have to pay a relatively high amount to get started, but in return, you receive very good training. #### Reasons for switching to Wildix We needed a modern Cloudsolution for Homeoffice #### Vendor response Thank you, Axel, for your fantastic review and continued trust in Wildix. We’re delighted that our solutions and support team have helped you deliver outstanding service to your customers. We also appreciate your feedback regarding partner conditions, it’s valuable as we continue improving the partner experience. We’re proud to have you as part of the Wildix community! Replied November 2025 --- ### Experience with Wildix - Overall rating: 5/5 - Reviewer: Johannes G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Wildix has been excellent. The platform is reliable, user-friendly, and provides all the key communication tools in one place. It has improved collaboration across our team and works well both in the office and remotely #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All-in-one communication: Phone, chat, and video conferencing combined in one platform. Support & service: Fast and knowledgeable assistance when needed. Scalability: Easily adaptable to growing business needs #### Cons User interface design: While functional, the interface could look more modern and visually appealing. Learning curve for advanced features: Some of the more powerful tools require extra training to use effectively. #### Reasons for switching to Wildix We wanted to move away from outdated phone systems and adopt a more modern, cloud-based communication solution #### Vendor response Thank you, Johannes, for your review and for sharing your experience with Wildix. We’re glad to hear that the platform’s reliability, scalability, and all-in-one communication tools have enhanced collaboration across your team.We appreciate your feedback on the user interface and learning curve, it’s valuable input that helps us continue refining both the design and usability of our solutions. Replied November 2025 --- ### Powerful APIs and Easy Deployment - Overall rating: 5/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered As an IT solutions provider, Wildix has proven to be a solid partner for our business. The combination of x-bees transcription features and powerful APIs has enhanced our service delivery significantly. The ease of deployment means we can keep multiple client projects moving efficiently, and the support team sorts us out quickly when needed. It's helped us deliver better communication solutions to our clients while keeping our own operations running smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The x-bees transcription feature has been brilliant - live sales analysis with automatic summaries and action points means we never miss client requirements. As a bespoke software company, Wildix's APIs are incredibly powerful yet simple to integrate. We've built custom solutions that handle call logging automatically, link calls to orders and enquiries, and attribute everything properly, saving our clients loads of time. Deployment is genuinely quick and straightforward, so we can deliver to clients fast. Support is always reliable when we need them. #### Cons Honestly, we haven't encountered any significant issues. If we had to say something, perhaps more detailed API documentation would be helpful, but it's never stopped us getting things done & integrated. One latest suggestion we have too is to include Sales Analysis & transcriptions in x-bees mobile app. #### Vendor response Thank you for the fantastic review. We’re thrilled to hear how Wildix and x-bees are helping you enhance service delivery through powerful APIs, transcription, and fast deployments. It’s great to know the platform is supporting both your client projects and internal operations. We also appreciate the suggestions around API documentation and mobile access for sales analysis, and we’ll be sure to share this feedback with our team. Replied December 2025 --- ### A reliable and modern solution for everyday communication - Overall rating: 5/5 - Reviewer: Carl T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, clients have found Wildix to be a reliable and forward-thinking communications platform that makes their day to day business much simpler. The system brings everything together, calls, video, chat, and collaboration, in one place, which helps teams stay connected wherever they are. Client feedback has been consistently positive around its ease of use, flexibility, and the way it supports modern working, especially for smaller businesses that value efficiency without added complexity. Many describe it as a solution that not only improves communication but also enhances the overall customer experience, which had made it a strong fit for our customers that want to work smarter and present a more professional image. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What stands out most is that Wildix is not just about communication, it helps us and our clients work smarter. It integrates cleanly with existing CRM systems, supports hybrid working effortlessly, and gives our customers a better experience from the first call onwards. #### Cons Some clients have mentioned that while they are very happy with Wildix overall, the initial setup can take a little time to tailor perfectly to their business. Because the platform offers so much flexibility, there is a short learning curve as teams get familiar with the features. However, once everything is configured, they find the system intuitive, reliable, and a huge improvement over traditional setups. Most view the early effort as a worthwhile investment for the long-term benefits it delivers. #### Vendor response Thank you, Carl! We’re so pleased to know that Wildix has become a trusted solution for your clients and a key part of helping them work smarter. It’s great to hear that our platform’s flexibility and integration capabilities have made such a difference in day-to-day operations. We appreciate your feedback about the initial setup process — we’re continually improving to make that experience even faster and easier. Thanks again for being a valued partner and ambassador of the Wildix ecosystem! Replied November 2025 --- ### A Reliable and Modern Communication Solution - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Wildix has been positive. It has enhanced our internal communications and allowed us to manage calls more efficiently. With a few refinements, it could become even better #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I appreciated most is the seamless integration with our workflow, the intuitive user interface, and the prompt customer support. #### Cons Some modules could benefit from additional customization options or improved documentation. Occasionally we faced minor delays in advanced feature implementation. #### Vendor response Thank you, Daniel! We’re glad to hear Wildix has improved your internal communications and workflow, and we appreciate your feedback on customization and documentation as we continue enhancing the platform. Replied November 2025 --- ### G&B CLOD review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we can describe our experience with WILDIX as excellent. Without a doubt, over many years we have acquired a great deal of expertise thanks to the fantastic sales, technical and marketing teams, giving us a significant boost in terms of our professional growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been partners for years now, in these years we have had the opportunity to grow professionally supported by an excellent team both in the commercial field but, above all, in the technical one #### Cons The only flaw, if we want to call it that, is that in many years of collaboration, we have sometimes encountered a lack of flexibility with regard to special discounts for large companies. #### Vendor response Hello, Thank you for your fantastic feedback and perfect rating. We’re delighted to hear that your experience with Wildix has been excellent and that our teams have supported your growth over the years. We appreciate your note on flexibility for larger deals, feedback like this helps us identify areas for improvement. It’s a pleasure to have you as a valued partner. Replied December 2025 --- ### A Reliable and Modern Communication Solution - Overall rating: 5/5 - Reviewer: Tobias V. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Wildix has provided us with a stable, efficient, and modern communication platform. The integration of telephony, video, and chat into one browser-based system has simplified our workflow and increased productivity across the team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Wildix is how seamlessly it integrates communication tools — phone, chat, video, and collaboration — into one unified platform. It’s reliable, user-friendly, and makes managing communications across the company much easier. #### Cons There isn’t much to dislike, but the user interface could be a bit more modern and customizable. A few extra options for personalization would make it even better. #### Vendor response Thanks for your time and the open feedback. We are happy that our solution is a great fit for your company and looking forward to support you further on for the upcoming years. Replied December 2025 --- ### Working with Wildix as a "Diamond" partner - Overall rating: 5/5 - Reviewer: Amir M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Wildix has been very positive. The platforms on offer ( Collaboration / X-Bees & X-Hoppers" ) are intuitive, reliable, and has streamlined our customers communications. The ongoing support from the Wildix team has been consistent and responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wildix always offered state of the art products ( Hardware / Software ) the customer care team is always very helpful and response times are outstanding. #### Cons Not all Wildix hardware is currently available for purchase on CaPex. The platform showcases a selected range of devices and accessories, but some products may only be purchasable through " HWaaS" ( although understand the benefits of HWaaS" ) #### Vendor response Thank you, Amir, for your fantastic review and for your continued partnership as a Diamond partner. We’re delighted that our platforms and support have helped streamline your customers’ communications and that you value the quality of our products and service. We also appreciate your note regarding hardware availability — your feedback is valuable as we continue evaluating how best to meet the diverse needs of our partners and customers. Replied November 2025 --- ### Wildix Review (After One Year of Experience) - Overall rating: 4/5 - Reviewer: Peter P. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered A very positive experience. Due to the comprehensive and versatile offering, initial training is required. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wildix is highly versatile and adaptable to diverse customer needs. It also scales well. Some of our use cases are documented here: [sensitive content hidden] The friendly and helpful support from Customer Success and Technical teams is a significant positive. #### Cons The ordering process via SFPC is cumbersome for us. We do not require many of its functions as we use our own CRM. However, the processes have already been significantly improved—keep up the good work. The Classound Team currently appears very busy, though the team is also very friendly and helpful. Hardware (BT Headsets): An updated, improved version of the BT headsets would be desirable. The microphone is often criticized for its quality compared to Jabra headsets. The wearing comfort, however, is excellent. The documentation and e-learning for certain topics are not always completely up-to-date. #### Vendor response Thank you, Peter, for your detailed feedback and for sharing your experience after a year with Wildix. We’re glad to hear that you value our platform’s versatility, scalability, and the support from our Customer Success and Technical teams. We appreciate your comments regarding the ordering process, hardware, and documentation, your feedback will be passed to the wider team for review as we continue to refine the overall partner experience. Replied November 2025 --- ### Facilitating Smart Working and Team Collaboration - Overall rating: 5/5 - Reviewer: Dario C. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of Wildix’s main strengths lies in its ease of use. The ability to work from anywhere, with full functionality available on both desktop and mobile devices, greatly facilitated our transition to smart working. The platform has proven to be stable and reliable, with no downtime or lost calls. The technical support team has also been consistently available and competent, always providing prompt responses and effective solutions to any request. #### Cons The initial setup required some time and internal coordination, particularly to fully integrate the system with our existing tools and workflows. However, this was largely mitigated by the excellent support team, who guided us through every step. At the beginning, using the platform to enter orders was not very straightforward, as some functions take a bit of practice to use smoothly. Additionally, while the user interface is generally intuitive, a few advanced features could benefit from more detailed documentation or onboarding materials — especially for less tech-savvy users. #### Vendor response Thank you, Dario, for your detailed feedback. We’re pleased that Wildix supported your transition to smart working with stability and reliability. Your comments on onboarding and documentation are highly valuable to us. Replied December 2025 --- ### Wildix PBX. A very good telephone system - Overall rating: 5/5 - Reviewer: Michael E. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We implemented the Wildix system for a customer in the care sector for people with intellectual disabilities. The customer has just over 150 locations. The project was implemented via the Wildix Cloud and includes connections to alarm servers and call systems. The locations are equipped with desk phones and DECT phones in door intercom systems. The collaboration feature (PC+ app) was also very well received here, as the Wildix solution is very stable and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The system is easy to use and offers innovative, browser-based applications for Windows, Mac, iOS, and Android. The Wildix PBX runs on a very stable architecture and offers a wide range of useful features. The system can meet almost any telephony requirement. #### Cons The Wildix DECT system runs very smoothly and offers a choice of four DECT handsets. However, the buttons are very small, making the phones difficult to use with gloves or for older users. #### Vendor response Thank you, Michael, for your excellent review and for sharing your experience implementing Wildix in such a meaningful project. We’re delighted that our cloud solution, collaboration tools, and overall system performance have met your expectations and supported your client’s needs so effectively. We also appreciate your feedback regarding DECT handset usability — we’ll share this with our product team as we continue refining our devices to ensure accessibility and ease of use for all users. Replied November 2025 --- ### A easy to use and powerful solution - Overall rating: 5/5 - Reviewer: Josip S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Wildix has been very positive. It’s a reliable and feature-rich communication platform that significantly improves internal and external collaboration. The integration with other tools, combined with excellent call quality and flexibility for remote work, makes it a strong choice for modern businesses. While the setup requires some initial learning and the hardware availability can vary, the system’s stability, ease of use, and responsive support team more than make up for it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about Wildix is its user-friendly interface and seamless integration with other business tools. The system is reliable, intuitive, and easy to manage, which makes communication across teams very efficient. I also appreciate the mobility features, such as the browser-based collaboration platform and mobile app, which allow users to stay connected from anywhere. Additionally, Wildix provides excellent call quality and strong support for remote work. #### Cons What I liked least about Wildix is that the some advanced features require technical knowledge or additional licensing, which might not be ideal for smaller teams. Also the MS Teams integration should be rethink (licensing). #### Vendor response We appreciate your kind words! It’s great to know that our platform and support are helping your team collaborate efficiently. We’re always looking for ways to make advanced features and integrations even more accessible. Replied November 2025 --- ### Review about Wildix - Overall rating: 4/5 - Reviewer: Alexis K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Good experience with responsive support that understands our issues. The administrator interface is easy to use and comprehensive enough to perform complex programming according to our clients' needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The administrator interface is very comprehensive and easy to use for programming. Deployment is very simple and flexible with Cloud IPBX. #### Cons Bugs in the Collaboration 7 and Collaboration 6 apps. It's quite difficult to find an Android smartphone without bugs due to the wide variety of manufacturer customizations. #### Vendor response Hello Alexis, thank you for your feedback ! We're glad to hear that our support and admin interface meet your needs and help you with your client projects. Your feedback is important and helps us to improve our services for all our users. Replied December 2025 --- ### Wildix: A Secure, Innovative UCaaS Solution - Overall rating: 5/5 - Reviewer: Igor Ivan P. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Wildix delivers a secure, innovative UCaaS platform that simplifies communication and boosts productivity, but requires careful handling of updates and cost management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and reliability, UFC and WebRTC services, security by design, agentic AI & automation, integration and scalability #### Cons Some audio quality and stability issues, SMS/text messaging is not included by default, costs for premium features and hardware #### Vendor response Thank you for the detailed review. We’re glad to hear you value Wildix’s ease of use, reliability, security-first approach, and the flexibility provided by WebRTC, AI, and integrations. We also appreciate your honest feedback regarding audio quality, SMS availability, and premium feature costs. Your input helps us continue improving the platform and delivering even greater value! Replied December 2025 --- ### The value of collaboration - Overall rating: 4/5 - Reviewer: Alessandro B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I have been working with the brand for more than 15 years and can confirm the reliability and presence on the market of a cutting-edge, stable and extremely flexible #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I consider the integration of all devices into the system and the continuous development of the products/services, trying to keep the UCC solution at the forefront of the market, to be a unique plus of the product. #### Cons the discontinuation of switch products, which I found to be very good value for money, especially for managing the sync protocol relating to DECT systems. #### Vendor response Thank you, Alessandro, for over 15 years of collaboration and trust. We’re proud that you value the flexibility and evolution of our platform. Your feedback on product discontinuation is important and carefully considered. Replied December 2025 --- ### The Best VoIP Platform for Professionals - Overall rating: 5/5 - Reviewer: Jack E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered An overall great experience leaving us with no desire to search for another VoIP platform. The technology and people are superb, with a refreshing take on both traditional communications software and a unified platform approach. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An exceptionally flexible platform without limitations commonly seen in other VoIP platforms. The team are evidently working to continuously improve. With the right expertise and a little persistence it feels like anything is possible with Wildix! #### Cons Setup and management require a foundational level of expertise and/or platform familiarity. This is not generally a problem for larger deployments and is necessary to facilitate the platform's outstanding flexibility. It may however be nice to see an end-user friendly basic PBX-wide configuration menu for common fundamental tweaks. #### Vendor response Thank you, Jack, for your excellent review and for choosing Wildix. We’re delighted to hear that our technology and team have exceeded your expectations and that you appreciate the flexibility and unified approach of our platform. We also value your thoughtful suggestion regarding simpler PBX-wide configuration options. Striking the right balance between powerful customisation and ease of use is a key focus for us, and feedback like yours helps us refine that balance as we continue to evolve. Replied November 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/wildix-profile/reviews/?page=2) --- Wildix Reviews, Pros and Cons - 2026 Software Advice