XLite Software

4.26 / 5 (65)

About XLite


X-Lite is a VoIP softphone solution that is useful for those with high-speed broadband connections or VoIP systems. The solution supports video calls, conference calls, regular phone use and instant messaging. It also offers features such as call history and call recording.

X-Lite provides technology that enables users to integrate voice, video and messaging across fixed and mobile networks. X-Lite's user interface resembles a normal cell phone with all 10 digits and working buttons, such as mute and redial.

Users can also make use of the address book, which is located to the right of the dial pad for contacting other users. The solution supports open standards and session initiated protocol (SIP) based call signaling.

X-Lite can be downloaded via any high-speed Wi-Fi or broadband connection. The solution works with most SIP-based VoIP services and IP PBX.



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Supported Operating System(s):

Windows 7, Windows Vista, Mac OS, Windows 8

65 Reviews of XLite

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(32)

4 stars

(24)

3 stars

(5)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 65 reviews

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April 2018

Melissa from West Coast Call Center Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

April 2018

Solid Softphone for SIP calls

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Pros

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Cons

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

March 2019

Oliver from Vectera

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Simply the best

Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.

Pros

It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

Cons

They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems.

Was a bit of a cost, but paid with pleasure.

Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

Response from CounterPath of

Replied March 2019

Oliver thank you for taking the time to submit an amazing review. It's always great to hear form our customers. I will forward your feedback to our product team.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2018

Great tool when you are out of office

- Preferably it should be used with headphones to have a better experience with the clarity of sound.

Pros

- You are comunicated with your people even when you are not at office.
- Is easy to use
- You can make internal calls (with extensions codes) or external calls.
- Works like a simple phone even you can call to hear your voicemails.
- You can have two phone lines.

Cons

- You need internet connectivity.
- You must have the application open in order to receive calls.
- If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow.
-You can experiment unexpectedly closed because of the product have error in response time.

Response from CounterPath of

Replied November 2018

Thank you for taking the time to submit a review. To ensure Bria is running in the background please turn on Push? The following kbase article provides additional information that you may find useful. https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist. If you encounter an issue with Bria please work with our support team. Support tickets are submitted online at support.counterpath.com.

December 2018

Andre from Mondetta Clothing

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2018

Integration and update

Overall, it works good. Stable and reliable are the words that explain Bria.

Pros

What I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls.

Cons

What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Response from CounterPath of

Replied December 2018

Andre thank you for taking the time to submit a review. It¿s great to hear our device integration works well for you. Have you considered moving to a subscription model? Bria Teams is a user based subscription which allows each user access to Bria on up to 3 devices including Desktop, Mobile and Tablet. Bria Teams uses a web-based provisioning dashboard to setup, deploy and manage your users. Bria Teams allows up to 5 SIP/XMPP accounts. Bria Teams also has subscription based features like Upgrades, Team Messaging and Screen Share capabilities. You can find more about Bria Teams and sign up for a trial here, www.softphone.com.

May 2018

cory from KENDELL

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

3.0

May 2018

the BRIA app works with windows based PC and after it is configured works great.

good soltuion for SIP integration

Pros

the app allows us to use a video intercom going through a SIP server to answer all of our doors at multiple buildings. this app provides 2 way communications as well as live video form the person standing at the door asking to gain entry

Cons

Support from BRIA is some of the worst i have ever tried to use. BRIA recently changed there support service and has not been able to help fix issues i ran into. BRIA had the fix i needed prior to the new support but will no longer provide any old files to help fix the issues

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2019

Great easy to use softphone

I use this for phone calls from customers and it's very easy to use with a lot of features and options. I also use it to troubleshoot/replicate customer issues. It's a great software that I like so much I suggest it to any customers looking for a softphone to use with my company's VOIP services

Pros

Multiple accounts are easy to setup and manage, feature sets are easy to adjust for each line

Cons

I have no cons to report about this software, it fully meets my needs

Response from CounterPath of

Replied January 2019

Thank you for taking the time to submit a fantastic review. It's great to hear Bria's features and ease of use are working for your organization.

May 2018

Mark from Legal Services

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

This is a great program - simple and quick to use.

If frees me from using expensive phones and can be operated easily

Pros

It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls

Cons

I would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

I wish we would have kept this software in my office

In the last year my company moved away from using this software and I truly miss it. Unfortunately, that was not my call.

Pros

The customer service was great to work with. Call recordings were easy to find.

Cons

There is nothing I have to complain about with this software.

Response from CounterPath of

Replied November 2018

Thank you for taking the time to submit a review. Your feedback helps us improve our products and services and the overall customer experience. Sorry to hear your company moved away from our software. Did we change something that no longer works for your organization such as licensing model, pricing, functionality?

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

May 2018

The product does want you expect from it and looks great

The bria gives you a freedom in usage, so you don't need a standard phone anymore. I love using it on my celphone, and on my computer.

Pros

It's easy in use and has got everything you need, so the need of a lose phone is not needed anymore. There are even functions that you don't have on a phone. (like recording the conversation)

Cons

In the few years that we use Bria, the functions have been changed several times, It would have been beter to inform before changing functional things.

May 2018

David from TekConcierge

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2018

Bria always keeps our support team connected!

Keeping my team connected makes Bria the best solution. No need for extra hardware or complicated setup. I have my office phone anytime with Bria!

Pros

Bria allows our support staff to take, place, transfer and check calls while on the go. No need to 'connect' your cell phone to your desk phone when you can take it with you!

Cons

Bria has been implemented throughout our office. The only complaint is the subscription base use now versus the one-time payment when originally purchased.

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

March 2018

Works most of the time

This is an easy to implement tool that functions out of the box. It's missing many of the bells and whistles of some of its competitors but comes at a nice price point and does the job.

Pros

-Easy to set up and launch
-Ability to customize ringtones
-Holding, Transfering and In-call features all work without flaw.

Cons

-Logo and branding of the application are very dated. They need an update
-Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase.
-Inability to integrate with apple contacts easily.

July 2018