XLite software


48 reviews(4.0/5)
48 reviews(4.0/5)

X-Lite is a VoIP softphone solution that is useful for those with high-speed broadband connections or VoIP systems. The solution supports video calls, conference calls, regular phone use and instant messaging. It also offers features such as call history and call recording.

X-Lite provides technology that enables users to integrate voice, video and messaging across fixed and mobile networks. X-Lite's user interface resembles a normal cell phone with all 10 digits and working buttons, such as mute and redial.

Users can also make use of the address book, which is located to the right of the dial pad for contacting other users. The solution supports open standards and session initiated protocol (SIP) based call signaling.

X-Lite can be downloaded via any high-speed Wi-Fi or broadband connection. The solution works with most SIP-based VoIP services and IP PBX.

Supported Operating System(s):
Windows 7 , Windows Vista , Mac OS , Windows 8

48 Reviews of XLite

Showing 1 - 20 of 48

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  • James from Xcobean

    Specialty: Other

    Number of employees: 2-10 employees

    September 2018

    Light weigh PBX Client

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Can be used with multiple types of devices, e.g. Computers, mobile phones
    Has friendly User Interface hence very user friendly.

    Cons

    For users without Administrative privileges the application at times fails to start on reboot and may require re-installation. (for Windows PCs)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Philip from The Maynard Group

    Number of employees: 11-50 employees

    September 2018

    For the man about town.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was an easy way for people to extend their office VoIP phones onto their mobile phones. It may not have the best reliability but it does work. Best for outbound calling.

    Pros

    If you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data.

    Cons

    The set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must.

    The app is power hungry and push notifications are unavailable. Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear . IF it is up and in use, it will rarely fail.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CounterPath, CounterPath

    September 2018

    Philip thank you for taking the time to submit a review we appreciate your feedback. Please enable Push to make sure the app remains connected via our Push Server, and you get notifications when an incoming call occurs while your phone is locked or asleep. Please see the following link for details on how to enable this: https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist ¿

  • Mary from Anderson Business Advisors

    Number of employees: 51-200 employees

    September 2018

    X-LITE Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

    Cons

    Help features may be a bit vague or not inclusive of all features/needs or easy to navigate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CounterPath, CounterPath

    September 2018

    Thank you for taking the time to submit a fantastic review Mary. I will forward your feedback to the appropriate team.

  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Softphone review.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy.

    Pros

    Very easy to use. The application is intuitive and there is little to no difficulty in learning to use it.

    Cons

    Bluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CounterPath, CounterPath

    September 2018

    Thank you for submitting a review. I apologize for any inconvenience this may of caused. I will send your feedback to the appropriate team.

  • Charyssa from Displays2go

    Number of employees: 201-500 employees

    September 2018

    Good tool for employers and customer service jobs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very useful and helpful tool in many jobs

    Pros

    I love how fast and responsive this software is and i love that you can use this for multiple purposes

    Cons

    Sometimes it is a little slow and you need to restart but thatso on rare occasions

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CounterPath, CounterPath

    September 2018

    Charyssa thank you for taking the time to submit an amazing review. We appreciate the feedback.

  • Josh from The Status Bureau

    Number of employees: 2-10 employees

    September 2018

    Works Great & Records Calls.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's really fast and easy to use once it's set up. Even if you have a small team I'd use it for the calling.

    Pros

    This works really well for additional phone numbers in case you have different businesses you want to set up different lines and voicemail for.

    Cons

    Setting it up was a little tough with the SIP / PBX provider.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CounterPath, CounterPath

    September 2018

    Josh thank you for the fantastic review.

  • Stan from Capstone Publishers

    Number of employees: 201-500 employees

    August 2018

    Better than some softphone solutions, but not as good as a 'real' phone.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Sound is okay, but still doesn't compare to a real, physical IP phone. The UI is minimal which will be a plus for some and a con for others. The only reason I have a Bria soft phone is that the physical IP phones my company used to use for remote users no longer work (too old for new firewall) and aren't immediately planning to replace them. I use Bria on the Mac side of my machine because it seems to work a bit better than the Cisco IP Communicator software on the Windows side of the same machine. Both have a bit of a delay when speaking, but he Bria phone seems to have a little less of it. But not sure if that's more of a PC vs Windows thing instead of a Bria vs Cisco thing.

    Pros

    Easy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic.

    Cons

    Maybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call. The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CounterPath, CounterPath

    September 2018

    Stan thank you for taking the time to submit feedback we truly appreciate it.

  • Amber from Speed Commerce

    Number of employees: 1,001-5,000 employees

    August 2018

    So simple

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This software does everything for you. All you have to do is input your id and everything is done. A call comes in, you press a button. You're done talking, you press a button. That is it. Theres also a callback feature, which we don't use but I'm sure it is just as easy.

    Cons

    I have not had any issues with this program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    X-LITE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    as regards the utility in Windows, it is excellent ... only that there is no for Linux and IOS, Android Etc.

    Pros

    It is an excellent software, it has the basic free qualities to cover the needs and the impulse of the product

    Cons

    It has no versions for linux, android. This is very important is an excellent softphone should be released free versions for different distros.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nelson from Cibersys

    Number of employees: 11-50 employees

    July 2018

    good softphone for the company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has helped me to take advantage of the resources of the machines without leaving behind the quality

    Pros

    excellent softphone, very practical since it has all the functionalities at hand, easy configuration and allows to create multiple accounts, good audio quality and does not consume many resources

    Cons

    one of the things that I like least is the interface, it is unfriendly, it could be more modern or have changeable themes

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jennifer from ColonyBrands, Inc

    Number of employees: 10,000+ employees

    July 2018

    Bria is a great tool for incoming calls and for capturing the customers details.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love that it is so easy to use and I see all I need to know from my customer before I ever even speak to them.

    Pros

    I like that it is just simple to use. Sign in and the calls come right in. All the customer information is displayed on the popup.

    Cons

    The only problems I ever have with this software is that sometimes it takes several tries to get the phone to enable. Also if I am using another software, such as gotomeeting, where I have to use my microphone and headset then it will interfere and I will lose all sound until I turn Bria off and then back on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from Homebase USA

    Number of employees: 51-200 employees

    July 2018

    Excellent, flexible VOIP softphone !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Bria is a good, flexible softphone with conference calling and recording capabilities. It's very useful for anyone who does a lot of outbound calling.

    Pros

    Bria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good.

    Cons

    The softphone is occasionally slow to load and the on screen interface isn't particularly attractive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leilani Grace from The Results

    Specialty: Contact Center

    Number of employees: 1,001-5,000 employees

    July 2018

    Friendly Dialer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy downloadable in the xlite website. It is easy to use. A lot of my agents in my previous homebased company were using this type of dialer

    Cons

    Sometimes my agents cannot hear the people their talking to and sometimes my agents cannot be heard by their customers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mark from Flash Mobile Vending

    Number of employees: 201-500 employees

    June 2018

    I am not chained to my desk with Bria loaded on my Mobile Device

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The setup was very easy even without prior VoIP setup knowledge. No delay or lag when compared to desk phone and calls going through.

    Cons

    It does use a lot of battery life, but the pros outweigh this. As long as you keep a charger at your desk then you will be covered.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bethany from Small Business Growth Alliance

    June 2018

    Worst dialer we have ever encountered

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's pretty simple a monkey could figure out how to point and click and make calls. Maybe ok for 1-10 people organization.

    Cons

    Slow, no call back feature and multiple calls are a nightmare. We set up extensions which we virtually useless as calls never went to the right person.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Robin from Virtual Learning Academy Charter School (VLACS)

    June 2018

    Good Option for phone service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to login and retrieve messages, messages are also forwarded via email so you don't forget to check.
    Recent history of calls is useful and ability to return a call from the history list.

    Cons

    When checking voicemail messages, I get to a point when I have listened to a message and saved it for later - the option to move to the next message is no longer available and I have to hang up and dial back into the system.
    Would like History to go back further than 2 weeks - at least 45 days would be great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rommel from Eagleview Managed Services

    May 2018

    My expirence with Bria is terrible, Bria is unreliable and support terrible.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    If it was actually working without the tremendous crashes I may like it. I think Counterpath should go back to the drawing board in developing this app.

    Cons

    Support and lack of operation and the constant crashes. There is no phone support available and email support is unresponsive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mark from Legal Services

    Number of employees: 1 employee

    May 2018

    This is a great program - simple and quick to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If frees me from using expensive phones and can be operated easily

    Pros

    It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls

    Cons

    I would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    The product does want you expect from it and looks great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The bria gives you a freedom in usage, so you don't need a standard phone anymore. I love using it on my celphone, and on my computer.

    Pros

    It's easy in use and has got everything you need, so the need of a lose phone is not needed anymore. There are even functions that you don't have on a phone. (like recording the conversation)

    Cons

    In the few years that we use Bria, the functions have been changed several times, It would have been beter to inform before changing functional things.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephan from Big Iron Limited

    May 2018

    BRIA Works for us!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use through headsets and softphone features.

    Pros

    BRIA is invaluable to us as a support company. Paired with USB headsets it makes Conferencing, Transfers and Outlook Contact look-ups a breeze. We are heavy users and "on the phone" all day.

    Cons

    The only downside to using a VOIP system such as BRIA is if we lose the Windows O/S but that is a rare occurrence these days.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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