--- title: "Zoho Voice Software Reviews, Demo & Pricing - 2026" description: "Review of Zoho Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/zoho-voice-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Zoho Voice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/zoho-voice-profile/reviews/) # Zoho Voice Review From $34-$74/month Free version Free trial 3 plans Wondering if Zoho Voice is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zoho Voice 4.0 [(46)](https://www.softwareadvice.com/voip/zoho-voice-profile/reviews/) Pricing Starting at $34.00 per user per month ### About Zoho Voice Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency. With advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth. Discover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports. Seamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions. Do you work for Zoho Voice? [Manage this product listing](https://www.g2.com/products/zoho-voice/claim_requests/new?auto=true) Wondering if Zoho Voice is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Zoho Voice User Interface ## Popular Zoho Voice Alternatives Main Product Zoho Voice 4.0 [(46)](https://www.softwareadvice.com/voip/zoho-voice-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 3.81Value for money - 4.16Customer support - 3.65Functionality Pricing Starting at $34.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(695)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.19Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) 4.5 [(727)](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.64Value for money - 4.21Customer support - 4.43Functionality Pricing Starting at $10.00 per month Get Price ## Zoho Voice Pricing and Plans Starting price: $34.00 per month Free Trial Free Version Basic $34.00 per user, per month Plan includes: - 1,000 free incoming mins/license/month - 250 free outgoing mins/license/month - SMS - Multi-level IVR - Live Call Tracking - Call Queues - Call action handler - Call detail records (CDR) - Dynamic Call recording with storage - Agent-to-agent calling Read More Standard $49.00 per user, per month Plan includes: - 10 free telephony agents/license - Everything in Basic + Contact Center $74.00 per user, per month Plan includes: - One free local number for each license - 2,500 free incoming mins/license/month - 500 free outgoing mins/license/month - Call monitoring - Power Dialer - Queue performance metrics - Advanced Noise Cancellation - Everything in Standard Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zoho Voice Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Zoho Voice Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications API Archiving & Retention Auto-Dialer Automated Attendant Automated Routing Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller Profiles Call List Management Call Logging Call Queues Call Reporting Call Routing Call Scheduling Call Tagging Call Tracking Call Tracking Metrics Campaign Management Communication Management Conferencing Contact Database Contact Management CRM Customer Database Customer History Customizable Branding Customizable Caller ID Customizable Reports Dashboard Data Import/Export Employee Directory Engagement Tracking File Transfer For Cloud Phone Systems For Sales Teams/Organizations Inbound Call Center Integrations Management Interaction Tracking IVR Lead Capture Lead Management Lead Qualification Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Language Multiple User Accounts On-Demand Recording Online Voice Transmission Outbound Call Center PBX Performance Metrics Phone Key Input Power Dialer Pre-recorded Messages Quality Management Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Reporting & Statistics Ring Groups Role-Based Permissions SIP Trunking SMS Marketing SMS Messaging Spam Blocker Surveys & Feedback Text to Speech Unified Communications Virtual Call Center Virtual Extensions Voice Customization Voicemail Transcription VoIP Connection ## Zoho Voice Integrations Zoho CRM Integration rated undefined from -1 review Zoho Meeting Integration rated undefined from -1 review Zoho Desk Integration rated undefined from -1 review Bigin by Zoho CRM Integration rated undefined from -1 review Zoho Workplace Integration rated undefined from -1 review Zoho Recruit Integration rated undefined from -1 review ## Zoho Voice User Reviews ## Zoho Voice customer ratings - Overall rating: 4.0/5 - Total reviews: 46 ### Rating distribution - 5 stars: 19 reviews (41%) - 4 stars: 16 reviews (35%) - 3 stars: 6 reviews (13%) - 2 stars: 4 reviews (9%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 3.8/5 - Customer support: 4.2/5 - Functionality: 3.7/5 --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience so far. Once the pain of setup and migration is complete, it is very easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic. #### Cons Voice takes a lot to set up. It is not plug & play. The settings are very detailed and it takes a lot to understand and get everything configured. #### Reasons for switching to Zoho Voice We consolidated our hosted services to Zoho. --- ### Seamless, Professional, and Easy-to-Implement Voice Solution - Overall rating: 4/5 - Reviewer: Lance M. - Verified reviewer: Yes - Industry: Executive Office - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, as a Zoho One user, we are very pleased with Zoho Voice. The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements. Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zoho Voice is incredibly easy to implement, allowing businesses to quickly transition to their system without hassle. The platform provides an impressive suite of tools that cater to the diverse needs of businesses, helping them present a professional image through customizable settings. Features like IVR, custom hold music, call queues, warm and direct transfers, scheduled text messages, and system integrations make managing communications effortless and highly effective. The flexibility to configure these features according to business-specific needs is a major advantage, allowing us to tailor our phone system exactly how we want it. #### Cons While Zoho Voice offers a lot of great features, there are a few areas for improvement. The mobile app sometimes faces connectivity issues, which can be frustrating. Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial. The unlimited plans are only available for annual subscriptions, which can be expensive for small businesses that prefer a monthly payment option. Lastly, the integration with Zoho Creator workflows is missing, which would greatly enhance the overall experience for users of the Zoho ecosystem. #### Reasons for choosing Zoho Voice We chose Zoho Voice over other products because of its seamless integration with the Zoho ecosystem, which was essential for us as Zoho One users. Unlike other solutions, Zoho Voice allows us to manage our business communications in a way that’s fully synchronized with our CRM, email, and other business tools, which boosts our productivity and operational efficiency. The platform also offered a comprehensive set of features like IVR, call queues, and system integration, which other products didn’t provide at the same level of customization and ease of use. Additionally, Zoho’s reputation for continuous improvement and customer support gave us confidence that this was the right long-term solution for our business. #### Reasons for switching to Zoho Voice We switched to Zoho Voice because we were looking for a more integrated solution that works seamlessly with the rest of our Zoho applications. As Zoho One users, having a unified communication platform that integrates with our CRM, Projects, and other tools was a key factor. Zoho Voice offered an easy-to-use and customizable system that allowed us to improve our business phone operations without the need for complex setups or additional software. The wide range of features, such as IVR, call routing, and system integration, made Zoho Voice an ideal choice for our growing needs. --- ### Review of zoho voice - Overall rating: 3/5 - Reviewer: Ryan R. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I like the fast chat support service and it has a ton of potential #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros it somewhat integrates with other zoho products #### Cons quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm #### Reasons for switching to Zoho Voice thought there would be better integration --- ### ZOHO VOICE - Must have - and get CRM with it. - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable. #### Cons The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal. #### Reasons for choosing Zoho Voice Pricing, functionality, customization and ease of use. Having everything I need in one place. #### Reasons for switching to Zoho Voice Zoho offers more features all integrated in one place....ease of use.....customizable the way I want it and with the way I use it. --- ### Non-Sales Review of Zoho Voice - Overall rating: 4/5 - Reviewer: Darrin B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Love the support we get in Zoho Voice! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Liked that we could link it to Zoho Desk and that we could do the configuration in-house. #### Cons I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency. #### Reasons for choosing Zoho Voice Wanted a new phone and ticketing system at the same time. Found that Zoho Voice integrated with Zoho Desk with little start-up costs. #### Reasons for switching to Zoho Voice Originally were going to make the switch to Amazon Web Services which the State of Colorado has an umbrella contract with. We wanted both a new call center piece and a ticketing piece and the State's contract with Amazon was only for voice. We needed to make a switch to replace that old software to get away from an IP phone and make changes to the system such as call prompts was not an easy or quick change. --- ### Centralizing our journal's phone communication. - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been of great assistance in organizing the flow of calls in our small editorial office, making communications between authors and reviewers more cohesive instead of disorganized. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice. #### Cons What I don’t like about the service is that the call quality depends upon the stability of the internet connection, and it was a trial process setting the routing rules. --- ### Great IVR Integration tool - Overall rating: 4/5 - Reviewer: vignesh n. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Great plans for solo, team, office and corporate users. Compare the pricing, calling, contact center, IVR, voicemail, integrations and other features of each plan and choose the best one for your needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Cons oho voice doesn't save activity happening like missed call or if a call was answered by specific person in your company --- ### Good VOIP Solution for Zoho Users - Overall rating: 4/5 - Reviewer: Rita R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Have been using for about 9 months. No complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Integration with other Zoho One solutions. #### Cons Some issues with call connectivity, but that's true with any VOIP solution. #### Reasons for choosing Zoho Voice Integration with other Zoho One products --- ### review survey - Overall rating: 5/5 - Reviewer: Ricardo P. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered good app amd is helpful to reach customers #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros helpful with the agents and features i am so in lnlove #### Cons sms i think need a little upgrade as its hard to configure --- ### Zoho Voice Feedback - Overall rating: 4/5 - Reviewer: Jonathan B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered The service has not been bad other than breaking up when on the phone and browsing the internet, which has been causing issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I do like the integration and the analytics. #### Cons We seem to have issues when browsing the internet and on a Zoho Voice Call. The call starts breaking up for some reason. Pricing is a little higher than what I pay for another service I use, so may be going to that one. --- Showing 1 - 10 of 46 Reviews [See All Reviews](https://www.softwareadvice.com/voip/zoho-voice-profile/reviews/) ## Zoho Voice Popular Comparisons [Ringover vs Zoho Voice](https://www.softwareadvice.com/voip/ringover-profile/vs/zoho-voice/)[VoIP.ms vs Zoho Voice](https://www.softwareadvice.com/voip/voipms-profile/vs/zoho-voice/)[Nextiva vs Zoho Voice](https://www.softwareadvice.com/compare/2683-Nextiva/vs/401932-zoho-voice/)[CallHippo vs Zoho Voice](https://www.softwareadvice.com/call-center/callhippo-profile/vs/zoho-voice/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **7** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **6** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (572) Recently recommended **3** times Stuck Between Options? 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