# Zoho Voice Software Reviews, Demo & Pricing - 2026 > Review of Zoho Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/zoho-voice-profile --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Zoho Voice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Zoho Voice 2026: Benefits, Features & Pricing Wondering if Zoho Voice is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zoho Voice 4.0 [(46)](https://www.softwareadvice.com/voip/zoho-voice-profile/#reviews) Pricing Starting at $34.00 per month ### About Zoho Voice Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency. With advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth. Discover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports. Seamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions. Wondering if Zoho Voice is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Zoho Voice User Interface ## Popular Zoho Voice Alternatives Main Product Zoho Voice 4.0 [(46)](https://www.softwareadvice.com/voip/zoho-voice-profile/#reviews) Ratings Breakdown - 4.17Ease of use - 3.81Value for money - 4.16Customer support - 3.65Functionality Pricing Starting at $34.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(684)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) 4.5 [(725)](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.65Value for money - 4.22Customer support - 4.43Functionality Pricing Starting at $10.00 per month Get Price ## Zoho Voice Pricing and Plans Starting price: $34.00 per month Free Trial Free Version Basic $34.00 per user, per month Plan includes: - 1,000 free incoming mins/license/month - 250 free outgoing mins/license/month - SMS - Multi-level IVR - Live Call Tracking - Call Queues - Call action handler - Call detail records (CDR) - Dynamic Call recording with storage - Agent-to-agent calling Read More Standard $49.00 per user, per month Plan includes: - Everything in Basic + - 10 free telephony agents/license Contact Center $74.00 per user, per month Plan includes: - Everything in Standard - One free local number for each license - 2,500 free incoming mins/license/month - 500 free outgoing mins/license/month - Call monitoring - Power Dialer - Queue performance metrics - Advanced Noise Cancellation Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zoho Voice Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Zoho Voice Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications API Archiving & Retention Auto-Dialer Automated Attendant Automated Routing Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller Profiles Call List Management Call Logging Call Queues Call Reporting Call Routing Call Scheduling Call Tagging Call Tracking Call Tracking Metrics Campaign Management Communication Management Conferencing Contact Database Contact Management CRM Customer Database Customer History Customizable Branding Customizable Caller ID Customizable Reports Dashboard Data Import/Export Employee Directory Engagement Tracking File Transfer For Cloud Phone Systems Inbound Call Center Integrations Management Interaction Tracking IVR Lead Capture Lead Management Lead Qualification Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Language Multiple User Accounts On-Demand Recording Online Voice Transmission Outbound Call Center PBX Performance Metrics Phone Key Input Power Dialer Pre-recorded Messages Quality Management Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Reporting & Statistics Ring Groups Role-Based Permissions SIP Trunking SMS Marketing SMS Messaging Spam Blocker Surveys & Feedback Text to Speech Unified Communications Virtual Call Center Virtual Extensions Voice Customization Voicemail Transcription VoIP Connection ## Zoho Voice Integrations Zoho One Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review Zoho Meeting Integration rated undefined from -1 review Zoho Desk Integration rated undefined from -1 review Bigin by Zoho CRM Integration rated undefined from -1 review Zoho Workplace Integration rated undefined from -1 review See all 7 integrations ## Zoho Voice User Reviews Overall Rating 4.0 Ratings Breakdown 5 41% 4 35% 3 13% 2 9% 1 2% Secondary Ratings Ease of Use 4.2 Value for money 3.8 Customer support 4.2 Functionality 3.7 Have you used Zoho Voice and would like to share your experience with others? VR Verified Reviewer Business Supplies and Equipment 11-50 employees Used daily for less than 6 months Review source Reviewed September 2024 Excellent Product 5 Great experience so far. Once the pain of setup and migration is complete, it is very easy to use. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic. Cons: Voice takes a lot to set up. It is not plug & play. The settings are very detailed and it takes a lot to understand and get everything configured. Reasons for switching to Zoho Voice We consolidated our hosted services to Zoho. Read More CG Cheryl Mae G. Verified reviewer Consumer Goods 11-50 employees Used daily for less than 6 months Review source Reviewed November 2024 Sunbelt Products Zoho Voice Review 4 So far, all is good with Zoho Voice except for the cons provided above. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: What I like most about Zoho Voice is that it is user-friendly and simple. Cons: It doesn't appear as a tab within the Zoho CRM Plus interface. Plus, it can't automatically create a ticket for SMS in Zoho Desk. Reasons for choosing Zoho Voice Chose Zoho Voice for an all-in-one tool within budget. Reasons for switching to Zoho Voice Switched for an all-in-one tool within budget. Read More RR Ryan R. Verified reviewer Printing 2-10 employees Used daily for less than 2 years Review source Reviewed November 2024 Review of zoho voice 3 I like the fast chat support service and it has a ton of potential Ratings Breakdown 3 Ease of use 2 Value for money 5 Customer support 2 Functionality Pros: it somewhat integrates with other zoho products Cons: quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm Reasons for switching to Zoho Voice thought there would be better integration Read More MB Michael B. Verified reviewer Insurance 2-10 employees Used daily for less than 6 months Review source Reviewed September 2024 ZOHO VOICE - Must have - and get CRM with it. 5 Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable. Cons: The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal. Reasons for choosing Zoho Voice Pricing, functionality, customization and ease of use. Having everything I need in one place. Reasons for switching to Zoho Voice Zoho offers more features all integrated in one place....ease of use.....customizable the way I want it and with the way I use it. Read More KM Karen M. Verified reviewer Publishing 2-10 employees Used daily for more than 2 years Review source Reviewed December 2025 Centralizing our journal's phone communication. 5 It has been of great assistance in organizing the flow of calls in our small editorial office, making communications between authors and reviewers more cohesive instead of disorganized. Ratings Breakdown 5 Ease of use 4 Functionality Pros: It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice. Cons: What I don’t like about the service is that the call quality depends upon the stability of the internet connection, and it was a trial process setting the routing rules. Read More TJ Tory J. Verified reviewer Consumer Services 2-10 employees Used daily for less than 6 months Review source Reviewed December 2024 New user for Zoho Voice 3 Still learning. Currently having an issues with user licenses. I upgraded to the standard plan for more licenses, but the software still says not enough licenses. Ratings Breakdown 3 Ease of use 3 Value for money 1 Customer support 4 Functionality Pros: I like the integration with the Zoho products I use currently. Cons: I don't like how the pricing for items increase my rate. Such as minutes, messages, etc Reasons for switching to Zoho Voice I use Zoho One and wanted one company to use. Read More SH Shanye H. Verified reviewer Telecommunications 2-10 employees Used monthly for less than 2 years Review source Reviewed October 2024 Great Telephony option 3 It has been overall good for what I need it for Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: It's speed, its faster than most full CRM's. Cons: There are a few design improvements and features that it should have but doesn't Reasons for choosing Zoho Voice I use freshcaller with Zoho because of its crm, the other two are too expensive for me right now or i would be using them Read More RR Rita R. Verified reviewer Financial Services 2-10 employees Used daily for less than 12 months Review source Reviewed November 2024 Good VOIP Solution for Zoho Users 4 Have been using for about 9 months. No complaints. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Integration with other Zoho One solutions. Cons: Some issues with call connectivity, but that's true with any VOIP solution. Reasons for choosing Zoho Voice Integration with other Zoho One products Read More RP Ricardo P. Verified reviewer Entertainment 2-10 employees Used daily for less than 2 years Review source Reviewed November 2024 review survey 5 good app amd is helpful to reach customers Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: helpful with the agents and features i am so in lnlove Cons: sms i think need a little upgrade as its hard to configure Read More JB Jonathan B. Verified reviewer Insurance 2-10 employees Used daily for less than 12 months Review source Reviewed November 2024 Zoho Voice Feedback 4 The service has not been bad other than breaking up when on the phone and browsing the internet, which has been causing issues. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: I do like the integration and the analytics. Cons: We seem to have issues when browsing the internet and on a Zoho Voice Call. The call starts breaking up for some reason. Pricing is a little higher than what I pay for another service I use, so may be going to that one. Read More Showing 1 - 10 of 46 Reviews Load More Reviews ## Zoho Voice Popular Comparisons [Ringover vs Zoho Voice](https://www.softwareadvice.com/voip/ringover-profile/vs/zoho-voice/)[VoIP.ms vs Zoho Voice](https://www.softwareadvice.com/voip/voipms-profile/vs/zoho-voice/)[Nextiva vs Zoho Voice](https://www.softwareadvice.com/compare/2683-Nextiva/vs/401932-zoho-voice/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times Stuck Between Options? 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