Zoiper software


Zoiper is an on-premise and cloud-based softphone solution that caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their service provider. It aggregates contacts from various sources such as Outlook, Windows, Android, iOS and all incoming calls to create an address book. Text, voice and video communications are encrypted to prevent eavesdropping.

Zoiper can be integrated with customer relationship management (CRM) solutions, Outlook and Thunderbird plugins. The system also incorporates number recognition. Users can combine Zoiper’s dialer with other VoIP service providers or they can have multiple providers for different destinations in order to get a price bargain for each region.

Zoiper provides its own software development kit (SDK) for integrating its functionalities with any hardware or software. Other features include auto-answering, provisioning, call recording, jitter buffers, clock skew compensation and delay reduction. Support is provided via online forum and email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Unix , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

30 Reviews of Zoiper

Showing 1 - 20 of 30

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  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    ZOIPER

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    zoiper is an excellent softphone, it has helped me a lot in my daily tasks, also personally. But you only need for the free version in version 5 to be able to join more than one person in the call.

    Pros

    I like everything from zoiper facilitates virtual communications, although I would like them to release only one thing for the free that would make it the best of the best.

    Cons

    In version 5 I would like to have enabled the option to join other people in a call. that would be great, with this option active in the free version would fly the statistics of zoiper.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Better calls with IAX2 Protocol

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    AD integration, dedicated buttons to conference, contacts and codecs.

    Cons

    The interface has a lot of buttons, i need time to find what option use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ashley from LympheDames

    Number of employees: 2-10 employees

    August 2018

    Pretty Interface, but poor performing backend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Horrible. Didn't even have to wait a day to encounter issues. The issues and struggles become immediately apparent.

    Pros

    The updated User Interface certainly attracted me to the product, giving the impression of a well-thought-through product. But as soon as I tried to use, it technical errors made the platform impossible to use.

    Cons

    Very unstable and unreliable. I couldn't answer calls. When I would click on a contact it wouldn't dial the contacts number. While I don't envy any developer who has to program for multiple platforms, the various issues encountered in multiple core areas of the software suggest that they released far too quickly without really testing the product sufficently.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Travis from TalknSave

    Number of employees: 11-50 employees

    August 2018

    A Call Center's Best Friend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ZoiPer allows our company to manage multiple phone lines and queues efficiently

    Pros

    ZoiPer is perfect for managing a call center in that enables the easy and efficient solutions for inbound and outbound calls.

    Cons

    The technicality of how ZoiPer works and to set up likely requires a technician or IT resouurce

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nelson from Cibersys

    Number of employees: 11-50 employees

    July 2018

    the most practical softphone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    excellent softphone for the organization

    Pros

    the best softphone that I have used, super practical, in its free version offers me the necessary to use it in the organization. The paid version is super better with all its active features, it pays to pay for all its functionalities

    Cons

    the free version has been limited more lately, I can only configure a single line and for my work I need more lines

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Leilani Grace from The Results

    Specialty: Contact Center

    Number of employees: 1,001-5,000 employees

    July 2018

    I love Zoiper!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Zoiper is a helpful dialer. I have used this back when I built up my homebased company online. There is no issue in audio settings. It is clear.

    Cons

    Zoiper is not that easy to download. I had a hard time choosing what type of dialer needs to download for my windows. There are lots of options in their website which is very confusing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tony from Dash Help Venezuela

    Number of employees: 11-50 employees

    July 2018

    ZoiPer is my daily tool, and it's pretty good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ZoiPer has given me benefits like they are, good relations with my clients, how quickly I can handle calls, the audio quality of the call is great. In spite of the few functionalities that ZoiPer has, I have been able to take advantage of them, by using these features in the middle of a conversation. They seem great to me, and I think they should add more to make the platform more user-friendly.

    Pros

    The benefit of ZoiPer is its functionality is quite solid, the options are clear and easy to understand. How fast the system is impressive.

    Cons

    There are several things that ZoiPer can improve, first the functionality, you can add functions of all kinds, to make the platform more comfortable for its users. Second, the aesthetic part of this platform can be greatly improved, from the colors used, to the contact bar. This platform is for daily use so I think it should be much more comfortable, as the beginning should make it more friendly. After all, I think that ZoiPer must diversify, applying new functions and amenities for its users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Meghan from BambooHR

    Number of employees: 201-500 employees

    July 2018

    Nice live link to calls

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From a sales perspective your always looking for what I can do better. This allowed me to listen in on other coworkers and gain tips.

    Pros

    The nicest thing about this software is that I have a phone application that allows me to listen to live examples of coworkers calls.

    Cons

    The thing I don't like about this software is that the app tries to import my personal life contacts and it is open or running when I haven't selected it. I have to exit the app a couple times a week.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Simple to use, configure and store contacts.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    By testing it I was able to establish a clear opinion for its purchase and deployment in a free platform network for use in a health call center system

    Pros

    The similarity of its interface to a real phone and its dark solos, which do not hit the eye. I also like how easy it is to store a list of contacts in the

    Cons

    What I like the least is that many basic functions such as transfer are not included in the trial and can not evaluate their use

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jose from Marketing & Advertising

    Specialty: Professional Services

    Number of employees: 2-10 employees

    May 2018

    An all-in-one PBX right in your PC

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Like the app (client), very useful and enables you full virtual/remote working

    Pros

    easy to use, needs just basic configuration to have it running, Zoiper client work in your PC and allows you to run your business everywhere you need. Allows to use private Asterix service if got one.

    Cons

    not really a downside but a reminder: the client allows for configuration with service providers even an own Asterix server. The rates for calls and LD are a separate service that may need to be contracted in addition.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    May 2018

    Ease of use, easy acess to complete your job at had

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great for first-time users of a dialer, ease of access to be able to complete your task at hand in a timely manner

    Pros

    How you can change the setting to where the dialer is always showing on top allowing you to have easy access to the dialer

    Cons

    How difficult it was to connect my headset to it for some reason the setting id selection would change back to default on their own

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • James from MSP Remote

    Specialty: Professional Services

    Number of employees: 1 employee

    May 2018

    Amazing Soft Phone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This soft phone integrates with so many PBX’s and has a mobile app to keep your business and personal phone separate.

    Cons

    I haven’t found many cons about this application it executed and performs for all of our needs. Simply great

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nathan from Automatiza.me

    May 2018

    Easy to configure, easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    having a softphone (a software to make and answer calls with VOIP)

    Pros

    I have used the mac, pc, iphone and ipad version of this software.
    It is solid, easy to install, easy to setup.
    You can have more than one line setup, it will allow for a good call experience.

    Cons

    No cons on my end.
    Zoiper is a solid company with solid products, their pricing is right and just.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cathy from Frackle Media

    April 2018

    Once understood this software is efficient and comprehensive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really liked the fact that the user can pause when they are away from work and resume easily. Moreover, the weekly report is helpful, especially for independent contractors who need to submit a bill to the client.

    Cons

    It took several days before I got the hang of how to control the software's pausing function. Sometimes it paused my time if I was reading something from the client.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ron from Sanico Cleaning Solutions

    Specialty: Other

    Number of employees: 51-200 employees

    April 2018

    Overall Good VOIP Client on Android

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The sound quality of Zoiper is good. Setup of the app is pretty straight forward and a beginner to VOIP shouldn't have any issue setting up.

    Cons

    The default UI is ugly. When streaming music and getting a call it switches the output of the music to the earpiece. Loses authorization constantly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sachin from Vodia Networks

    Specialty: Professional Services

    Number of employees: 2-10 employees

    April 2018

    A good soft-phone service ready to be installed in minutes.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    1) Its simple and easy to install. The audio and Video quality can be managed easily according to your network capability.
    2) Works best on all the OS, which is the perfect thing to have if you have a test environment setup on multiple OS.

    Cons

    1) Interface could have been better. Its not very user friendly even for the latest build.
    2) When unable to register the phone, it should throw more vivid errors than it does right now, if that's possible. It just helps customers know where are they going wrong and can quickly made amends.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Adriahnna from Kitchen Restock

    April 2018

    Free version okay, not worth the money for premium

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software does exactly what I need it to do, make simple calls. You cannot transfer any calls without paying for the premium version.

    Cons

    The license is specific to the exact computer. If you change computers, you will have to purchase the premium license again to use the software. Not to mention, getting answers from customer service is like pulling teeth.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Academy

    April 2018

    Great App for Receiving Calls on iPod

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to make and receive voice calls on an iPod

    Pros

    The two things that I found most useful about this software were that:
    One, I could configure the audio codec in order to enable me to successfully make voice calls over a very weak internet connection. Two, very clear and intuitive settings made it easy to configure the app to run in the background, so that I could always receive a call when it came it.

    Cons

    The biggest disadvantage that I experienced using this app on my iPod was that if I kept the program active in the background (in order to be able to receive calls) the it drained the battery too quickly

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jonathan from Aloglobal Technologies

    February 2018

    I have been able to make calls without problems, with the use of hands-free it listens better,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been able to make VoIP calls to different countries for work without problems, when I travel I have it in my mobile and can communicate using the internet.

    Pros


    242/5000
    That you can use the free version and it works quite well, although the version that is paid has more features and improves communication, it can be installed on mobiles and pc, and you can make calls in conferences with very good audio.

    Cons

    Sometimes the software has closed unexpectedly, but I simply open it and it works again. The screens are not as elegant as the others I've worked with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    February 2018

    If you already have your VoIP solution and need a softphone only, Zoiper is for you!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that it's compatible with any VoIP solution as long as you get the right credential numbers and hook it up in the right way. The set up instructions are very self-explanatory and easy to follow. Once you're set up incoming calls and outbound calls are easy to do.

    Cons

    Their customer support is based in New Zealand and that makes it almost impossible to get help during american office hours.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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