Zoiper is a custom softphone solution that can be accessed via the Web or deployed on-premise. It caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their service provider.
Zoiper aggregates contacts from various sources such as Outlook, Windows, Android, iOS and all incoming calls to create an address book. Text, voice and video communications are encrypted to prevent eavesdropping.
This solution can be integrated with customer relationship management (CRM) solutions, Outlook and Thunderbird plugins. The system also incorporates number recognition.
Users can combine Zoiper’s dialer with other VoIP service providers, or they can have multiple providers for different destinations in order to get the best price for each region.
Zoiper provides its own software development kit (SDK) for integrating its functionalities with any hardware or software. Other features include auto-answering, provisioning, call recording, jitter buffers, clock skew compensation and delay reduction.
Bipin from Iconic Office Projects Pvt Ltd
My team communicates through this software on day today basis. Its our simple communication tool for all levels of personnel.
It is easy to set up having simple interface. The most utilized functions are available with single touch. Works best with all types of PBXes.
Voice and video quality is average. It has limited functions and the advanced functions that are incorporated are cumbersome to use.
Mary from Terracom
I think it is an excellent tool for calls since it helped us connect with people overseas without extra charges. I like that it is really easy to use and it also has a chat option!
The user interface is a bit outdated and the Mobile Application crashes randomly from time to time.
Jonathan from SeniorQuote Insurance Services
Employees number: 11-50 employees
ZoiPer has given us the ability to dial multiple phone numbers from the computer, opposed to dialing numbers on a traditional desk phone. Paired with our high-speed dialer software PIMSware, one sales agent can call up to five phone numbers simultaneously and the first one to pick up will be connected.
We have used ZoiPer plainly for its VoIP ability, but I have noticed there are a lot more features with the mobile version. I have used it on a tablet for business communications, and it presents itself to be more professional than say Skype or Messenger.
The appearance/design of ZioPer looks outdated. It is reminiscent of the mp3 player WINamp from decades ago. Other than that, I have no complaints of it's functionality.
Aaron from BambooHR
Employees number: 201-500 employees
We have been able to more effectively scale our training efforts as our teams can listen to live phone calls more easily to learn best practices. This tool has also made it easier for our remote employees to communicate more efficiently.
I love that this software is available on mobile devices, iOS and Android. The desktop app is extremely helpful for when you need to make several calls working from a computer, but the mobile app makes it easy to take those calls wherever you are.
There have been times that I was working out of the office and used the Zoiper app to stay in contact with customers. Why not use my cell phone? Because the Zoiper app syncs my office phone with my cell phone, which is useful for making calls with international clients.
We also use Zoiper for training. We can use of office phone system to listen into phone calls, which is especially helpful when training our outbound sales and sales development teams. We can visually see who is on the phone, then dial the extension on our mobile, and move around freely without being tied to the desk.
Sometimes the device has issues connecting to our server. I don't know if that is a "them" problem or an "us" (internal systems) problem. Usually, the issues are resolved quickly. Restarting the app seems to do the trick.
Charles from Trusted Senior Specialists
Employees number: 11-50 employees
1: One-time fee, 2: Easy to use and to setup, 3: Works well with other software as a SIP phone, 4: No crashes
Easy to use, easy to configure. Works well with our predictive dialer software. Also works well with other software as a click to dial once configured.
If you unplug a USB headset and plug it back in, sometimes you have to close and reopen the software.
Sarah from BambooHR
I like that it's easy to use and user friendly. I like that it makes it so I can take phone calls from the same number from almost anywhere.
It is hard to do international calls, and sometimes the call quality isn't great. Isn't great from remote areas.
Ulises from AMCO
Employees number: 1,001-5,000 employees
We tried with other software and havent the same results.
Zoiper has so many options for call control and recording.
Is a totally stable softphone we use it with 4 kinds of pbx and works with all.
so many stable
Ken from SeaGrass Information Systems Inc.
I use Zoiper on Windows 10 and also Android. This is an easy to use and configure softphone with excellent audio quality. I have tried other softphones with disappointing results. Zoiper is a keeper!
Pavel from OptimSys, s.r.o.
Employees number: 2-10 employees
If I need a softphone on a PC or a smartphone I choose ZoiPer. It simply contains all I need in an easy to use form. I recommend the phone also to our customers.
The free of charge version is not limited to the very basic functionality only.
I want a skin that shows call control buttons and call history in one place. Perhaps it exist, I have not put much effort into looking for it.