Zoiper Software


 

Zoiper is a custom softphone solution that can be accessed via the Web or deployed on-premise. It caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their service provider.

Zoiper aggregates contacts from various sources such as Outlook, Windows, Android, iOS and all incoming calls to create an address book. Text, voice and video communications are encrypted to prevent eavesdropping.

This solution can be integrated with customer relationship management (CRM) solutions, Outlook and Thunderbird plugins. The system also incorporates number recognition.

Users can combine Zoiper’s dialer with other VoIP service providers, or they can have multiple providers for different destinations in order to get the best price for each region.

Zoiper provides its own software development kit (SDK) for integrating its functionalities with any hardware or software. Other features include auto-answering, provisioning, call recording, jitter buffers, clock skew compensation and delay reduction.

 

Zoiper - Chat
 
  • Zoiper - Chat
    Chat
  • Zoiper - Custom branding
    Custom branding
  • Zoiper - File transfer
    File transfer
  • Zoiper - Video calling
    Video calling
  • Zoiper - Settings
    Settings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

17 Reviews of Zoiper

 

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Software Advice Reviews (3)
More Reviews (14)

Showing 1-3 of 3

Ron from Sanico Cleaning Solutions
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Overall Good VOIP Client on Android

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The sound quality of Zoiper is good. Setup of the app is pretty straight forward and a beginner to VOIP shouldn't have any issue setting up.

Cons

The default UI is ugly. When streaming music and getting a call it switches the output of the music to the earpiece. Loses authorization constantly.

Review Source
 
 

Sachin from Vodia Networks
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A good soft-phone service ready to be installed in minutes.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

1) Its simple and easy to install. The audio and Video quality can be managed easily according to your network capability.
2) Works best on all the OS, which is the perfect thing to have if you have a test environment setup on multiple OS.

Cons

1) Interface could have been better. Its not very user friendly even for the latest build.
2) When unable to register the phone, it should throw more vivid errors than it does right now, if that's possible. It just helps customers know where are they going wrong and can quickly made amends.

Review Source
 
 

Alexandra from LocalSpl
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Decent VoIP solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Definitely recommending this software.

Pros

This software is cheap compared to other solutions outthere. We switched to Zoiper and it saved us significant amount of money.

Cons

You may need to spend some time in the beginning to get everything set up and running, and to figure out the settings.

Review Source
 
 
 
Showing 1-14 of 14

Cathy from Frackle Media

April 2018

April 2018

Once understood this software is efficient and comprehensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really liked the fact that the user can pause when they are away from work and resume easily. Moreover, the weekly report is helpful, especially for independent contractors who need to submit a bill to the client.

Cons

It took several days before I got the hang of how to control the software's pausing function. Sometimes it paused my time if I was reading something from the client.

Review Source: Capterra
 

Adriahnna from Kitchen Restock

April 2018

April 2018

Free version okay, not worth the money for premium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software does exactly what I need it to do, make simple calls. You cannot transfer any calls without paying for the premium version.

Cons

The license is specific to the exact computer. If you change computers, you will have to purchase the premium license again to use the software. Not to mention, getting answers from customer service is like pulling teeth.

Review Source: Capterra
 

Daniel from Academy

April 2018

April 2018

Great App for Receiving Calls on iPod

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to make and receive voice calls on an iPod

Pros

The two things that I found most useful about this software were that:
One, I could configure the audio codec in order to enable me to successfully make voice calls over a very weak internet connection. Two, very clear and intuitive settings made it easy to configure the app to run in the background, so that I could always receive a call when it came it.

Cons

The biggest disadvantage that I experienced using this app on my iPod was that if I kept the program active in the background (in order to be able to receive calls) the it drained the battery too quickly

Review Source: Capterra
 

Jonathan from Aloglobal Technologies

February 2018

February 2018

I have been able to make calls without problems, with the use of hands-free it listens better,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been able to make VoIP calls to different countries for work without problems, when I travel I have it in my mobile and can communicate using the internet.

Pros


242/5000
That you can use the free version and it works quite well, although the version that is paid has more features and improves communication, it can be installed on mobiles and pc, and you can make calls in conferences with very good audio.

Cons

Sometimes the software has closed unexpectedly, but I simply open it and it works again. The screens are not as elegant as the others I've worked with.

Review Source: Capterra
 


February 2018

February 2018

If you already have your VoIP solution and need a softphone only, Zoiper is for you!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that it's compatible with any VoIP solution as long as you get the right credential numbers and hook it up in the right way. The set up instructions are very self-explanatory and easy to follow. Once you're set up incoming calls and outbound calls are easy to do.

Cons

Their customer support is based in New Zealand and that makes it almost impossible to get help during american office hours.

Review Source: Capterra
 

Bipin from Iconic Office Projects Pvt Ltd

January 2018

January 2018

Regularly using the Zoiper VoIP phone application, which is easy to use having basic functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My team communicates through this software on day today basis. Its our simple communication tool for all levels of personnel.

Pros

It is easy to set up having simple interface. The most utilized functions are available with single touch. Works best with all types of PBXes.

Cons

Voice and video quality is average. It has limited functions and the advanced functions that are incorporated are cumbersome to use.

Review Source: Capterra
 

Mary from Terracom

January 2018

January 2018

Excellent tool for calls

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I think it is an excellent tool for calls since it helped us connect with people overseas without extra charges. I like that it is really easy to use and it also has a chat option!

Cons

The user interface is a bit outdated and the Mobile Application crashes randomly from time to time.

Review Source: Capterra
 

Jonathan from SeniorQuote Insurance Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

ZoiPer softphone does the trick

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ZoiPer has given us the ability to dial multiple phone numbers from the computer, opposed to dialing numbers on a traditional desk phone. Paired with our high-speed dialer software PIMSware, one sales agent can call up to five phone numbers simultaneously and the first one to pick up will be connected.

We have used ZoiPer plainly for its VoIP ability, but I have noticed there are a lot more features with the mobile version. I have used it on a tablet for business communications, and it presents itself to be more professional than say Skype or Messenger.

Cons

The appearance/design of ZioPer looks outdated. It is reminiscent of the mp3 player WINamp from decades ago. Other than that, I have no complaints of it's functionality.

Review Source: Capterra
 

Aaron from BambooHR
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Best tool to take your work phone wherever you go.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been able to more effectively scale our training efforts as our teams can listen to live phone calls more easily to learn best practices. This tool has also made it easier for our remote employees to communicate more efficiently.

Pros

I love that this software is available on mobile devices, iOS and Android. The desktop app is extremely helpful for when you need to make several calls working from a computer, but the mobile app makes it easy to take those calls wherever you are.

There have been times that I was working out of the office and used the Zoiper app to stay in contact with customers. Why not use my cell phone? Because the Zoiper app syncs my office phone with my cell phone, which is useful for making calls with international clients.

We also use Zoiper for training. We can use of office phone system to listen into phone calls, which is especially helpful when training our outbound sales and sales development teams. We can visually see who is on the phone, then dial the extension on our mobile, and move around freely without being tied to the desk.

Cons

Sometimes the device has issues connecting to our server. I don't know if that is a "them" problem or an "us" (internal systems) problem. Usually, the issues are resolved quickly. Restarting the app seems to do the trick.

Review Source: Capterra
 

Charles from Trusted Senior Specialists
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to setup and works with ViCiDial software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1: One-time fee, 2: Easy to use and to setup, 3: Works well with other software as a SIP phone, 4: No crashes

Pros

Easy to use, easy to configure. Works well with our predictive dialer software. Also works well with other software as a click to dial once configured.

Cons

If you unplug a USB headset and plug it back in, sometimes you have to close and reopen the software.

Review Source: Capterra
 

Sarah from BambooHR

May 2017

May 2017

Not bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it's easy to use and user friendly. I like that it makes it so I can take phone calls from the same number from almost anywhere.

Cons

It is hard to do international calls, and sometimes the call quality isn't great. Isn't great from remote areas.

Review Source: Capterra
 

Ulises from AMCO
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

The best softphone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We tried with other software and havent the same results.
Zoiper has so many options for call control and recording.
Is a totally stable softphone we use it with 4 kinds of pbx and works with all.

Pros

so many stable

Cons

no one

Advice to Others

no

Review Source: Capterra
 

Ken from SeaGrass Information Systems Inc.

February 2017

February 2017

Zoiper Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use Zoiper on Windows 10 and also Android. This is an easy to use and configure softphone with excellent audio quality. I have tried other softphones with disappointing results. Zoiper is a keeper!

Review Source: Capterra
 

Pavel from OptimSys, s.r.o.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Feature rich and easy to use softphone

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

If I need a softphone on a PC or a smartphone I choose ZoiPer. It simply contains all I need in an easy to use form. I recommend the phone also to our customers.

Pros

The free of charge version is not limited to the very basic functionality only.

Cons

I want a skin that shows call control buttons and call history in one place. Perhaps it exist, I have not put much effort into looking for it.

Review Source: Capterra