About Zoiper

Zoiper is an on-premise and cloud-based softphone solution that caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their service provider. It aggregates contacts from various sources such as Outlook, Windows, Android, iOS and all incoming calls to create an address book. Text, voice and video communications are encrypted to prevent eavesdropping.

Zoiper can be integrated with customer relationship management (CRM) solutions, Outlook and Thunderbird plugins. The system also incorporates number recognition. Users can combine Zoiper’s dialer with other VoIP service providers or they can have multiple providers for different destinations in order to get a price bargain for each...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

66 Reviews of Zoiper

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(40)

40

4 stars

(17)

17

3 stars

(11)

11

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 66 results

July 2019

Paul from SC Zwagerman IT

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Zoiper - One of the best sip clients ever seen!

Once moved to a SIP platform I found this software, really great, I can talk easily with the customer while you have an overview of other incoming calls and who is busy, really useful!

Pros

Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down.

Cons

All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager )

Reasons for Choosing Zoiper

The light version did not meet my requirements.

October 2017

Aaron from BambooHR

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Best tool to take your work phone wherever you go.

We have been able to more effectively scale our training efforts as our teams can listen to live phone calls more easily to learn best practices. This tool has also made it easier for our remote employees to communicate more efficiently.

Pros

I love that this software is available on mobile devices, iOS and Android. The desktop app is extremely helpful for when you need to make several calls working from a computer, but the mobile app makes it easy to take those calls wherever you are. There have been times that I was working out of the office and used the Zoiper app to stay in contact with customers. Why not use my cell phone? Because the Zoiper app syncs my office phone with my cell phone, which is useful for making calls with international clients. We also use Zoiper for training. We can use of office phone system to listen into phone calls, which is especially helpful when training our outbound sales and sales development teams. We can visually see who is on the phone, then dial the extension on our mobile, and move around freely without being tied to the desk.

Cons

Sometimes the device has issues connecting to our server. I don't know if that is a "them" problem or an "us" (internal systems) problem. Usually, the issues are resolved quickly. Restarting the app seems to do the trick.

January 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Digital phone @ every computer..

Very easy to learn and use.. Perfect for what we need..

Pros

Each employee has thier own digital phone at thier computer.. Works with Bluetooth headset too talk and listen.. Built-in Caller id.. Save contacts.. Perfect for small offices

Cons

If you don't have internet you don't have a phone... However.. Pretty much that is the same with every phone now.. It's easy to use!

November 2019

Wobe Muki Marguerite from Catholic University Institute of Buea

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Best soft SIP client with good user experience

My industry was facing communication problems, from where an employee will have to move from one block to another. I recommended Zoiper to my industry because it is free, reliable and it worked well on Asterisk (PBX). As such employees in my industry used it for day-to-day communication as well reducing cost on phone calls.

Pros

I really do like this software: -Zoiper is a free software is stable fantastic!!! and it is available for all operating systems. -It can be used on both computers and mobile phones, making it convenient for me and other employees in my industry even students to communicate on any device we chose. -I was able to download it for free and the downloaded file and mobile application is not heavy. -Thanks to Zoiper I am able to have conference calls with my team members and other employees. -With Zoiper, I keep track of my call history. One thing that amazed my team members and I is that we are able to record calls, so amazing!! this functionality has aid our secretary. -One important aspect, there are no advertisement (adds) on Zoiper, so relieving.

Cons

-At times the call button does not work (free platform), so there is a need to restart the application and it works well afterwards

August 2018

Daniel from Cibersys

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

3.0

August 2018

Application of easy installation and management, to use VoIP telephony

In the modern era, where all communications travel through the network, they allow us connectivity through voice, which use resources that are currently of first necessity for both commercial use and personal use. It helps reduce equipment costs, since the software can be installed directly on the user's computer or on their smartphone. Mobility and versatility to establish communications from any geographical location with access to the internet. Compatibility with most operating systems, which means that costs are reduced by not having to change the infrastructure to operate, live simultaneously with other similar applications without conflict and you can set up accounts anywhere in the world.

Pros

It is a super agile softphone, easy to install and very easy to use. It fulfills the main objective of the application which is to provide an interface to use VoIP, in the comfort of the computer or on a smartphone. It has high availability and compatibility with different operating systems and is adaptable to the needs of each user. It does not require the implementation of a large infrastructure to be able to function and can be used both in the professional field and in the personal area.

Cons

The free version has its limitations, but it complies with the minimum functions to be able to work. meets its objective and facilitates access to less experienced users. Sometimes it has connection failures with the main server, which is quickly resolved.