Zoiper Software


 

Zoiper is a custom softphone solution that can be accessed via the Web or deployed on-premise. It caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their service provider.

Zoiper aggregates contacts from various sources such as Outlook, Windows, Android, iOS and all incoming calls to create an address book. Text, voice and video communications are encrypted to prevent eavesdropping.

This solution can be integrated with customer relationship management (CRM) solutions, Outlook and Thunderbird plugins. The system also incorporates number recognition.

Users can combine Zoiper’s dialer with other VoIP service providers, or they can have multiple providers for different destinations in order to get the best price for each region.

Zoiper provides its own software development kit (SDK) for integrating its functionalities with any hardware or software. Other features include auto-answering, provisioning, call recording, jitter buffers, clock skew compensation and delay reduction.

 

Zoiper - Chat
 
  • Zoiper - Chat
    Chat
  • Zoiper - Custom branding
    Custom branding
  • Zoiper - File transfer
    File transfer
  • Zoiper - Video calling
    Video calling
  • Zoiper - Settings
    Settings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

9 Reviews of Zoiper

Showing 1-9 of 9

 

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Bipin from Iconic Office Projects Pvt Ltd

January 2018

January 2018

Regularly using the Zoiper VoIP phone application, which is easy to use having basic functionality.

Ease-of-use

Functionality

Product Quality

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Value for Money

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My team communicates through this software on day today basis. Its our simple communication tool for all levels of personnel.

Pros

It is easy to set up having simple interface. The most utilized functions are available with single touch. Works best with all types of PBXes.

Cons

Voice and video quality is average. It has limited functions and the advanced functions that are incorporated are cumbersome to use.

Review Source: Capterra
 

Mary from Terracom

January 2018

January 2018

Excellent tool for calls

Ease-of-use

Functionality

Product Quality

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Usability
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Quality
Pros

I think it is an excellent tool for calls since it helped us connect with people overseas without extra charges. I like that it is really easy to use and it also has a chat option!

Cons

The user interface is a bit outdated and the Mobile Application crashes randomly from time to time.

Review Source: Capterra
 

Jonathan from SeniorQuote Insurance Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

ZoiPer softphone does the trick

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

ZoiPer has given us the ability to dial multiple phone numbers from the computer, opposed to dialing numbers on a traditional desk phone. Paired with our high-speed dialer software PIMSware, one sales agent can call up to five phone numbers simultaneously and the first one to pick up will be connected.

We have used ZoiPer plainly for its VoIP ability, but I have noticed there are a lot more features with the mobile version. I have used it on a tablet for business communications, and it presents itself to be more professional than say Skype or Messenger.

Cons

The appearance/design of ZioPer looks outdated. It is reminiscent of the mp3 player WINamp from decades ago. Other than that, I have no complaints of it's functionality.

Review Source: Capterra
 

Aaron from BambooHR
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Best tool to take your work phone wherever you go.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We have been able to more effectively scale our training efforts as our teams can listen to live phone calls more easily to learn best practices. This tool has also made it easier for our remote employees to communicate more efficiently.

Pros

I love that this software is available on mobile devices, iOS and Android. The desktop app is extremely helpful for when you need to make several calls working from a computer, but the mobile app makes it easy to take those calls wherever you are.

There have been times that I was working out of the office and used the Zoiper app to stay in contact with customers. Why not use my cell phone? Because the Zoiper app syncs my office phone with my cell phone, which is useful for making calls with international clients.

We also use Zoiper for training. We can use of office phone system to listen into phone calls, which is especially helpful when training our outbound sales and sales development teams. We can visually see who is on the phone, then dial the extension on our mobile, and move around freely without being tied to the desk.

Cons

Sometimes the device has issues connecting to our server. I don't know if that is a "them" problem or an "us" (internal systems) problem. Usually, the issues are resolved quickly. Restarting the app seems to do the trick.

Review Source: Capterra
 

Charles from Trusted Senior Specialists
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to setup and works with ViCiDial software

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1: One-time fee, 2: Easy to use and to setup, 3: Works well with other software as a SIP phone, 4: No crashes

Pros

Easy to use, easy to configure. Works well with our predictive dialer software. Also works well with other software as a click to dial once configured.

Cons

If you unplug a USB headset and plug it back in, sometimes you have to close and reopen the software.

Review Source: Capterra
 

Sarah from BambooHR

May 2017

May 2017

Not bad

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

I like that it's easy to use and user friendly. I like that it makes it so I can take phone calls from the same number from almost anywhere.

Cons

It is hard to do international calls, and sometimes the call quality isn't great. Isn't great from remote areas.

Review Source: Capterra
 

Ulises from AMCO
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

The best softphone.

Ease-of-use

Functionality

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Customer Support

Value for Money

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We tried with other software and havent the same results.
Zoiper has so many options for call control and recording.
Is a totally stable softphone we use it with 4 kinds of pbx and works with all.

Pros

so many stable

Cons

no one

Advice to Others

no

Review Source: Capterra
 

Ken from SeaGrass Information Systems Inc.

February 2017

February 2017

Zoiper Review

Ease-of-use

Functionality

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I use Zoiper on Windows 10 and also Android. This is an easy to use and configure softphone with excellent audio quality. I have tried other softphones with disappointing results. Zoiper is a keeper!

Review Source: Capterra
 

Pavel from OptimSys, s.r.o.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Feature rich and easy to use softphone

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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If I need a softphone on a PC or a smartphone I choose ZoiPer. It simply contains all I need in an easy to use form. I recommend the phone also to our customers.

Pros

The free of charge version is not limited to the very basic functionality only.

Cons

I want a skin that shows call control buttons and call history in one place. Perhaps it exist, I have not put much effort into looking for it.

Review Source: Capterra