Zoiper is an on-premise and cloud-based softphone solution that caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their service provider. It aggregates contacts from various sources such as Outlook, Windows, Android, iOS and all incoming calls to create an address book. Text, voice and video communications are encrypted to prevent eavesdropping.

Zoiper can be integrated with customer relationship management (CRM) solutions, Outlook and Thunderbird plugins. The system also incorporates number recognition. Users can combine Zoiper’s dialer with other VoIP service providers or they can have multiple providers for different destinations in order to get a price bargain for each region.

Zoiper provides its own software development kit (SDK) for integrating its functionalities with any hardware or software. Other features include auto-answering, provisioning, call recording, jitter buffers, clock skew compensation and delay reduction. Support is provided via online forum and email.



41 Reviews of Zoiper

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 41 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great and simple Soft SIP Client

Simple, affordable and great SIP solution that allows end users to grow.

Pros

It was always hard task to grow customer care center in the moment of scaling. Application integration with SIP clients always required additional knowledge and expertise for this kind of integration problems. Moreover, having proprietary SIP clients, that are limited by number of sessions or updates were nightmare. Having ZoIPer makes this growth easier. You can use free SIP client and set up by your self very complex SIP based centers without any payments. Of course, it is very integrable and intuitive for end users. It is supported on different operative systems, even on mobile platforms, allowing completely new set of functionalities for end user, in my case contact center.

Cons

Design is not something that ZoIPer can be proud of. Application looks as a legacy form '90s. I believe that some good improvements could be implemented from this point of view.

November 2018

Scott from The John Web IT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Awesome VoIP client

I got this so i could hear my work phone ring when i was on my noise canceling headphones that are attached to my cell phone and it has worked great.

Pros

this is an awesome VoIP client. It has features galore. I use it with my work's Cisco phone system in the office on my Android phone. Call clarity is superb and it functions flawlessly.

Cons

It is a little pricey for the pro version in my opinion but it is high quality software. It would be more worthwhile if 1 license would work for both the android client and the client on the computer then i would go for the pro version.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

my best mobile app for sip client

Pros

comparing to other voip sip mobile app its the best for me and its easy to use

Cons

i often loose account configuration when i update the software

November 2018

Abe from TalknSave

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Zappy ZoiPer

We are using ZoiPer to process inbound and make outbound calls to our customers. It is the lifeline that we use as a company

Pros

ZoiPer is the platform that we use for our call center. It is crucial to our success in that we can easily answer, transfer, and manage calls as a team. It is very user-friendly and is quite seamless in its call quality and functionality

Cons

Perhaps the design could be improved aesthetically but in terms of the functionality it is perfect.

October 2018

Matthew from CoreCommerce

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

2 of 5

October 2018

Zoiper, is it good?

Overall Zoiper is a solid Sip/Iax system and there have never been any connection issues. This is used everyday in my place of work and is the go to for this.

Pros

I like the ability to set my audio on a per device basis, when working with multiple audio devices it is nice to set volumes accordingly.

Cons

There isn't currently a dark theme which when working for long periods of time does cause eyestrain.

October 2018

Nathaly from Ecco Outsourcing Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Nathaly ZoiPer

I use this sofward basically daily for my work.

Pros

easy handling, simple interface, you can make audio and image changes in a very simple way, by changing the IP or proxy ports allows you to do it in a quick way.

Cons

that somehow when the computers are suddenly restarted either by disconnecting the power, it easily loses the ip or the domains.

September 2018

Muhammad from BCDS

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

VoIPer

Its very good application and has good voice quality. except the licence usage policy everything is awesome

Pros

This VoIP application has all the options one can think about for a VoIP phone.
It has both Desktop and mobile application available.
You can transfer a call you someone you want without disconnecting a call and can mute the caller too.
It also support mute and call disconnection button of headset.
Using the free version you can't use all feature but entertain every single call you get.
You can also setup a conference call and invite people in your conference.
You can use zoiper Chrome extension to dial right from your browser.

Cons

It is user profile based, so if the user lock his computer with zoiper ON and another user login to the same computer, the new user zoiper doesn't work.
it has Limited number of license usage. If you need to reinstall the OS or upgrade the hardware you need to be careful because you can revoke its license only thrice and after third usage you have to buy new one.

September 2018

James from Xcobean

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

Lite weight VOiP Client

Pros

Very lightweight and does not cause the PC to hang
Premium version for Android is very affordable.
Supports multiple protocols hence very flexible.

Cons

PC version has minimum features hence fewer functionalities that require premium license.
The user interface no very appealing and may need to be improved.

September 2018

Óscar from Lean Staffing Solutions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

First soft phone experience

It’s a cool software easy to use that works for having a low flow of calls.

Pros

Zoiper is really easy to use since you have at first sight what you need to make a call and the interface is visually friendly so you can find fast options like on hold or conference. It’s helpful the fact you can see always the quality of the current call, this helps since if the call is breaking up you can know if it’s because of you or the other person fault.

Cons

Sometimes the software does not open automatically so you need to look for it but you might lose calls on that process. When you have an incoming call the program should pop up right away instead of just light up or have higher sounds, anything so you can put attention to it.

September 2018

Raul from Sentinel CyberSecurity Corp.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Very satisfied user

Absolutely great.

Pros

Allows a great flexibility when using mobile communications all over the world.

Cons

The colors of the program are not subject of customization.

August 2018

Daniel from Cibersys

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

3 of 5

August 2018

Application of easy installation and management, to use VoIP telephony

In the modern era, where all communications travel through the network, they allow us connectivity through voice, which use resources that are currently of first necessity for both commercial use and personal use. It helps reduce equipment costs, since the software can be installed directly on the user's computer or on their smartphone. Mobility and versatility to establish communications from any geographical location with access to the internet. Compatibility with most operating systems, which means that costs are reduced by not having to change the infrastructure to operate, live simultaneously with other similar applications without conflict and you can set up accounts anywhere in the world.

Pros

It is a super agile softphone, easy to install and very easy to use. It fulfills the main objective of the application which is to provide an interface to use VoIP, in the comfort of the computer or on a smartphone.

It has high availability and compatibility with different operating systems and is adaptable to the needs of each user.

It does not require the implementation of a large infrastructure to be able to function and can be used both in the professional field and in the personal area.

Cons

The free version has its limitations, but it complies with the minimum functions to be able to work. meets its objective and facilitates access to less experienced users.

Sometimes it has connection failures with the main server, which is quickly resolved.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

ZOIPER

zoiper is an excellent softphone, it has helped me a lot in my daily tasks, also personally. But you only need for the free version in version 5 to be able to join more than one person in the call.

Pros

I like everything from zoiper facilitates virtual communications, although I would like them to release only one thing for the free that would make it the best of the best.

Cons

In version 5 I would like to have enabled the option to join other people in a call. that would be great, with this option active in the free version would fly the statistics of zoiper.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Better calls with IAX2 Protocol

Pros

AD integration, dedicated buttons to conference, contacts and codecs.

Cons

The interface has a lot of buttons, i need time to find what option use.

August 2018

Ashley from LympheDames

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

August 2018

Pretty Interface, but poor performing backend

Horrible. Didn't even have to wait a day to encounter issues. The issues and struggles become immediately apparent.

Pros

The updated User Interface certainly attracted me to the product, giving the impression of a well-thought-through product. But as soon as I tried to use, it technical errors made the platform impossible to use.

Cons

Very unstable and unreliable. I couldn't answer calls. When I would click on a contact it wouldn't dial the contacts number. While I don't envy any developer who has to program for multiple platforms, the various issues encountered in multiple core areas of the software suggest that they released far too quickly without really testing the product sufficently.

August 2018

Travis from TalknSave

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2018

A Call Center's Best Friend

ZoiPer allows our company to manage multiple phone lines and queues efficiently

Pros

ZoiPer is perfect for managing a call center in that enables the easy and efficient solutions for inbound and outbound calls.

Cons

The technicality of how ZoiPer works and to set up likely requires a technician or IT resouurce

July 2018

Nelson from Cibersys

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

the most practical softphone

excellent softphone for the organization

Pros

the best softphone that I have used, super practical, in its free version offers me the necessary to use it in the organization. The paid version is super better with all its active features, it pays to pay for all its functionalities

Cons

the free version has been limited more lately, I can only configure a single line and for my work I need more lines

July 2018

Leilani Grace from The Results

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

I love Zoiper!

Pros

Zoiper is a helpful dialer. I have used this back when I built up my homebased company online. There is no issue in audio settings. It is clear.

Cons

Zoiper is not that easy to download. I had a hard time choosing what type of dialer needs to download for my windows. There are lots of options in their website which is very confusing.

July 2018

Tony from Dash Help Venezuela

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

ZoiPer is my daily tool, and it's pretty good

ZoiPer has given me benefits like they are, good relations with my clients, how quickly I can handle calls, the audio quality of the call is great. In spite of the few functionalities that ZoiPer has, I have been able to take advantage of them, by using these features in the middle of a conversation. They seem great to me, and I think they should add more to make the platform more user-friendly.

Pros

The benefit of ZoiPer is its functionality is quite solid, the options are clear and easy to understand. How fast the system is impressive.

Cons

There are several things that ZoiPer can improve, first the functionality, you can add functions of all kinds, to make the platform more comfortable for its users. Second, the aesthetic part of this platform can be greatly improved, from the colors used, to the contact bar. This platform is for daily use so I think it should be much more comfortable, as the beginning should make it more friendly. After all, I think that ZoiPer must diversify, applying new functions and amenities for its users.

July 2018

Meghan from BambooHR

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Nice live link to calls

From a sales perspective your always looking for what I can do better. This allowed me to listen in on other coworkers and gain tips.

Pros

The nicest thing about this software is that I have a phone application that allows me to listen to live examples of coworkers calls.

Cons

The thing I don't like about this software is that the app tries to import my personal life contacts and it is open or running when I haven't selected it. I have to exit the app a couple times a week.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Simple to use, configure and store contacts.

By testing it I was able to establish a clear opinion for its purchase and deployment in a free platform network for use in a health call center system

Pros

The similarity of its interface to a real phone and its dark solos, which do not hit the eye. I also like how easy it is to store a list of contacts in the

Cons

What I like the least is that many basic functions such as transfer are not included in the trial and can not evaluate their use