Zoiper Software


 

Zoiper is an on-premise and cloud-based softphone solution that caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their service provider. It aggregates contacts from various sources such as Outlook, Windows, Android, iOS and all incoming calls to create an address book. Text, voice and video communications are encrypted to prevent eavesdropping.

Zoiper can be integrated with customer relationship management (CRM) solutions, Outlook and Thunderbird plugins. The system also incorporates number recognition. Users can combine Zoiper’s dialer with other VoIP service providers or they can have multiple providers for different destinations in order to get a price bargain for each region.

Zoiper provides its own software development kit (SDK) for integrating its functionalities with any hardware or software. Other features include auto-answering, provisioning, call recording, jitter buffers, clock skew compensation and delay reduction. Support is provided via online forum and email.

 

Zoiper - Chat
 
  • Zoiper - Chat
    Chat
  • Zoiper - Custom branding
    Custom branding
  • Zoiper - File transfer
    File transfer
  • Zoiper - Video calling
    Video calling
  • Zoiper - Settings
    Settings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

37 Reviews of Zoiper

 

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Software Advice Reviews (7)
More Reviews (30)

Showing 1-7 of 7

James from Xcobean
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Lite weight VOiP Client

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very lightweight and does not cause the PC to hang
Premium version for Android is very affordable.
Supports multiple protocols hence very flexible.

Cons

PC version has minimum features hence fewer functionalities that require premium license.
The user interface no very appealing and may need to be improved.

Review Source
 
 

Leilani Grace from The Results
Specialty: Contact Center
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

I love Zoiper!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zoiper is a helpful dialer. I have used this back when I built up my homebased company online. There is no issue in audio settings. It is clear.

Cons

Zoiper is not that easy to download. I had a hard time choosing what type of dialer needs to download for my windows. There are lots of options in their website which is very confusing.

Review Source
 
 

Jose from Marketing & Advertising
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

An all-in-one PBX right in your PC

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Like the app (client), very useful and enables you full virtual/remote working

Pros

easy to use, needs just basic configuration to have it running, Zoiper client work in your PC and allows you to run your business everywhere you need. Allows to use private Asterix service if got one.

Cons

not really a downside but a reminder: the client allows for configuration with service providers even an own Asterix server. The rates for calls and LD are a separate service that may need to be contracted in addition.

Review Source
 
 

James from MSP Remote
Specialty: Professional Services
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Amazing Soft Phone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This soft phone integrates with so many PBX’s and has a mobile app to keep your business and personal phone separate.

Cons

I haven’t found many cons about this application it executed and performs for all of our needs. Simply great

Review Source
 
 

Ron from Sanico Cleaning Solutions
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Overall Good VOIP Client on Android

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The sound quality of Zoiper is good. Setup of the app is pretty straight forward and a beginner to VOIP shouldn't have any issue setting up.

Cons

The default UI is ugly. When streaming music and getting a call it switches the output of the music to the earpiece. Loses authorization constantly.

Review Source
 
 

Sachin from Vodia Networks
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A good soft-phone service ready to be installed in minutes.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

1) Its simple and easy to install. The audio and Video quality can be managed easily according to your network capability.
2) Works best on all the OS, which is the perfect thing to have if you have a test environment setup on multiple OS.

Cons

1) Interface could have been better. Its not very user friendly even for the latest build.
2) When unable to register the phone, it should throw more vivid errors than it does right now, if that's possible. It just helps customers know where are they going wrong and can quickly made amends.

Review Source
 
 

Alexandra from LocalSpl
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Decent VoIP solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Definitely recommending this software.

Pros

This software is cheap compared to other solutions outthere. We switched to Zoiper and it saved us significant amount of money.

Cons

You may need to spend some time in the beginning to get everything set up and running, and to figure out the settings.

Review Source
 
 
 
Showing 1-20 of 30

Matthew from CoreCommerce
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Zoiper, is it good?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall Zoiper is a solid Sip/Iax system and there have never been any connection issues. This is used everyday in my place of work and is the go to for this.

Pros

I like the ability to set my audio on a per device basis, when working with multiple audio devices it is nice to set volumes accordingly.

Cons

There isn't currently a dark theme which when working for long periods of time does cause eyestrain.

Review Source: Capterra
 

Nathaly from Ecco Outsourcing Group
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Nathaly ZoiPer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this sofward basically daily for my work.

Pros

easy handling, simple interface, you can make audio and image changes in a very simple way, by changing the IP or proxy ports allows you to do it in a quick way.

Cons

that somehow when the computers are suddenly restarted either by disconnecting the power, it easily loses the ip or the domains.

Review Source: Capterra
 

Muhammad from BCDS
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

VoIPer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its very good application and has good voice quality. except the licence usage policy everything is awesome

Pros

This VoIP application has all the options one can think about for a VoIP phone.
It has both Desktop and mobile application available.
You can transfer a call you someone you want without disconnecting a call and can mute the caller too.
It also support mute and call disconnection button of headset.
Using the free version you can't use all feature but entertain every single call you get.
You can also setup a conference call and invite people in your conference.
You can use zoiper Chrome extension to dial right from your browser.

Cons

It is user profile based, so if the user lock his computer with zoiper ON and another user login to the same computer, the new user zoiper doesn't work.
it has Limited number of license usage. If you need to reinstall the OS or upgrade the hardware you need to be careful because you can revoke its license only thrice and after third usage you have to buy new one.

Review Source: Capterra
 

Óscar from Lean Staffing Solutions
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

First soft phone experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It’s a cool software easy to use that works for having a low flow of calls.

Pros

Zoiper is really easy to use since you have at first sight what you need to make a call and the interface is visually friendly so you can find fast options like on hold or conference. It’s helpful the fact you can see always the quality of the current call, this helps since if the call is breaking up you can know if it’s because of you or the other person fault.

Cons

Sometimes the software does not open automatically so you need to look for it but you might lose calls on that process. When you have an incoming call the program should pop up right away instead of just light up or have higher sounds, anything so you can put attention to it.

Review Source: Capterra
 

Raul from Sentinel CyberSecurity Corp.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Very satisfied user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Absolutely great.

Pros

Allows a great flexibility when using mobile communications all over the world.

Cons

The colors of the program are not subject of customization.

Review Source: Capterra
 

Daniel from Cibersys
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Application of easy installation and management, to use VoIP telephony

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

In the modern era, where all communications travel through the network, they allow us connectivity through voice, which use resources that are currently of first necessity for both commercial use and personal use.

It helps reduce equipment costs, since the software can be installed directly on the user's computer or on their smartphone.

Mobility and versatility to establish communications from any geographical location with access to the internet.

Compatibility with most operating systems, which means that costs are reduced by not having to change the infrastructure to operate, live simultaneously with other similar applications without conflict and you can set up accounts anywhere in the world.

Pros

It is a super agile softphone, easy to install and very easy to use. It fulfills the main objective of the application which is to provide an interface to use VoIP, in the comfort of the computer or on a smartphone.

It has high availability and compatibility with different operating systems and is adaptable to the needs of each user.

It does not require the implementation of a large infrastructure to be able to function and can be used both in the professional field and in the personal area.

Cons

The free version has its limitations, but it complies with the minimum functions to be able to work. meets its objective and facilitates access to less experienced users.

Sometimes it has connection failures with the main server, which is quickly resolved.

Review Source: Capterra
 


August 2018

August 2018

ZOIPER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

zoiper is an excellent softphone, it has helped me a lot in my daily tasks, also personally. But you only need for the free version in version 5 to be able to join more than one person in the call.

Pros

I like everything from zoiper facilitates virtual communications, although I would like them to release only one thing for the free that would make it the best of the best.

Cons

In version 5 I would like to have enabled the option to join other people in a call. that would be great, with this option active in the free version would fly the statistics of zoiper.

Review Source: Capterra
 


August 2018

August 2018

Better calls with IAX2 Protocol

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

AD integration, dedicated buttons to conference, contacts and codecs.

Cons

The interface has a lot of buttons, i need time to find what option use.

Review Source: Capterra
 

Ashley from LympheDames
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Pretty Interface, but poor performing backend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Horrible. Didn't even have to wait a day to encounter issues. The issues and struggles become immediately apparent.

Pros

The updated User Interface certainly attracted me to the product, giving the impression of a well-thought-through product. But as soon as I tried to use, it technical errors made the platform impossible to use.

Cons

Very unstable and unreliable. I couldn't answer calls. When I would click on a contact it wouldn't dial the contacts number. While I don't envy any developer who has to program for multiple platforms, the various issues encountered in multiple core areas of the software suggest that they released far too quickly without really testing the product sufficently.

Review Source: Capterra
 

Travis from TalknSave
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

A Call Center's Best Friend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ZoiPer allows our company to manage multiple phone lines and queues efficiently

Pros

ZoiPer is perfect for managing a call center in that enables the easy and efficient solutions for inbound and outbound calls.

Cons

The technicality of how ZoiPer works and to set up likely requires a technician or IT resouurce

Review Source: Capterra
 

Nelson from Cibersys
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

the most practical softphone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

excellent softphone for the organization

Pros

the best softphone that I have used, super practical, in its free version offers me the necessary to use it in the organization. The paid version is super better with all its active features, it pays to pay for all its functionalities

Cons

the free version has been limited more lately, I can only configure a single line and for my work I need more lines

Review Source: Capterra
 

Tony from Dash Help Venezuela
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

ZoiPer is my daily tool, and it's pretty good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ZoiPer has given me benefits like they are, good relations with my clients, how quickly I can handle calls, the audio quality of the call is great. In spite of the few functionalities that ZoiPer has, I have been able to take advantage of them, by using these features in the middle of a conversation. They seem great to me, and I think they should add more to make the platform more user-friendly.

Pros

The benefit of ZoiPer is its functionality is quite solid, the options are clear and easy to understand. How fast the system is impressive.

Cons

There are several things that ZoiPer can improve, first the functionality, you can add functions of all kinds, to make the platform more comfortable for its users. Second, the aesthetic part of this platform can be greatly improved, from the colors used, to the contact bar. This platform is for daily use so I think it should be much more comfortable, as the beginning should make it more friendly. After all, I think that ZoiPer must diversify, applying new functions and amenities for its users.

Review Source: Capterra
 

Meghan from BambooHR
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Nice live link to calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From a sales perspective your always looking for what I can do better. This allowed me to listen in on other coworkers and gain tips.

Pros

The nicest thing about this software is that I have a phone application that allows me to listen to live examples of coworkers calls.

Cons

The thing I don't like about this software is that the app tries to import my personal life contacts and it is open or running when I haven't selected it. I have to exit the app a couple times a week.

Review Source: Capterra
 


May 2018

May 2018

Simple to use, configure and store contacts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

By testing it I was able to establish a clear opinion for its purchase and deployment in a free platform network for use in a health call center system

Pros

The similarity of its interface to a real phone and its dark solos, which do not hit the eye. I also like how easy it is to store a list of contacts in the

Cons

What I like the least is that many basic functions such as transfer are not included in the trial and can not evaluate their use

Review Source: Capterra
 


May 2018

May 2018

Ease of use, easy acess to complete your job at had

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for first-time users of a dialer, ease of access to be able to complete your task at hand in a timely manner

Pros

How you can change the setting to where the dialer is always showing on top allowing you to have easy access to the dialer

Cons

How difficult it was to connect my headset to it for some reason the setting id selection would change back to default on their own

Review Source: Capterra
 

Nathan from Automatiza.me

May 2018

May 2018

Easy to configure, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

having a softphone (a software to make and answer calls with VOIP)

Pros

I have used the mac, pc, iphone and ipad version of this software.
It is solid, easy to install, easy to setup.
You can have more than one line setup, it will allow for a good call experience.

Cons

No cons on my end.
Zoiper is a solid company with solid products, their pricing is right and just.

Review Source: Capterra
 

Cathy from Frackle Media

April 2018

April 2018

Once understood this software is efficient and comprehensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really liked the fact that the user can pause when they are away from work and resume easily. Moreover, the weekly report is helpful, especially for independent contractors who need to submit a bill to the client.

Cons

It took several days before I got the hang of how to control the software's pausing function. Sometimes it paused my time if I was reading something from the client.

Review Source: Capterra
 

Adriahnna from Kitchen Restock

April 2018

April 2018

Free version okay, not worth the money for premium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software does exactly what I need it to do, make simple calls. You cannot transfer any calls without paying for the premium version.

Cons

The license is specific to the exact computer. If you change computers, you will have to purchase the premium license again to use the software. Not to mention, getting answers from customer service is like pulling teeth.

Review Source: Capterra
 

Daniel from Academy

April 2018

April 2018

Great App for Receiving Calls on iPod

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to make and receive voice calls on an iPod

Pros

The two things that I found most useful about this software were that:
One, I could configure the audio codec in order to enable me to successfully make voice calls over a very weak internet connection. Two, very clear and intuitive settings made it easy to configure the app to run in the background, so that I could always receive a call when it came it.

Cons

The biggest disadvantage that I experienced using this app on my iPod was that if I kept the program active in the background (in order to be able to receive calls) the it drained the battery too quickly

Review Source: Capterra
 

Jonathan from Aloglobal Technologies

February 2018

February 2018

I have been able to make calls without problems, with the use of hands-free it listens better,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been able to make VoIP calls to different countries for work without problems, when I travel I have it in my mobile and can communicate using the internet.

Pros


242/5000
That you can use the free version and it works quite well, although the version that is paid has more features and improves communication, it can be installed on mobiles and pc, and you can make calls in conferences with very good audio.

Cons

Sometimes the software has closed unexpectedly, but I simply open it and it works again. The screens are not as elegant as the others I've worked with.

Review Source: Capterra